4/10
Hello, as gold member I was promised to have a late checkout if available. When I asked your desk to look into the opportunity, without asking my name, room or even without looking into her system, the 'friendly' man said:"NO! You can change in the toilet"
I'm sorry, I don't get this. This is way below customer service and is not acceptable. Please do not come with: "we are fully booked" as there is always an option. Not all the rooms can be cleaned at the same time, not all new customers arrive at the same time, ... I'm not an idiot.
Sorry, but this rudeness was extremely disappointing and reflects my evaluation of your hotel.
I hope you'll take this comment into consideration and learn from it to accommodate your customers more than by bluntness.
And by the way, I did not receive my gold member gift that was promised... maybe the receptionist took it?
Frank
2 nachten verbleven in maart 2025