Uitzicht vanuit accommodatie

Beoordelingen van Hilton Garden Inn Montréal Centre-ville

4 out of 5
Hilton Garden Inn Montréal Centre-ville
380 Sherbrooke St. West, Montreal, QC

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 584 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 277 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 65 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1001 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Erik

Zakenreiziger
Positief: Netheid, comfort kamer
3 nachten verbleven in september 2022
Reactie van Guest Services Manager op 12 sep 2022
Dear Erik, thank you for taking the time to rate your stay with us. We appreciate the feedback!

6/10 – Redelijk

Konstantin

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Hotel is good, parking is expensive but good, but the AC in our room(827) was barly working, making night sleep uncomfortable.
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 29 apr 2024
Dear Konstantin,Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that overall, you enjoyed your experience at our hotel.We understand your concerns regarding the parking charges. Please be assured that our pricing structure is carefully considered and aligned with the prevailing rates in the vicinity and those of our competitors. However, we apologize if this aspect of your stay did not meet your expectations.Additionally, we apologize for any discomfort caused by the malfunctioning of the AC unit in your room. Your comfort is of utmost importance to us, and we regret any inconvenience this may have caused during your stay. Rest assured, we have addressed this issue with our maintenance team to ensure that it is promptly rectified.Thank you once again for your feedback and for choosing to stay with us.Warm regards,

8/10 – Goed

Leikha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in april 2024
Reactie van Guest Service Manager op 29 apr 2024
Dear Leikha,Thank you for taking the time to leave a review following your recent stay with us. We sincerely appreciate your positive rating and feedback.Your satisfaction is our top priority, and we are pleased to hear that you had a great experience during your time with us. Your feedback serves as encouragement to our team to continue providing exceptional service to all our guests.Should you have any specific comments or suggestions for improvement, please do not hesitate to share them with us. Your feedback is invaluable as we strive to consistently enhance the guest experience.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 – Uitstekend

Daniel

Positief: Netheid, voorzieningen
Very nice service
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 24 apr 2024
Dear Daniel,Thank you immensely for taking the time to leave such a wonderful comment about your experience at our hotel. Your kind words truly brightened our day and reminded us why we do what we do.We are thrilled to hear that your stay with us was enjoyable and that you appreciated our efforts to make your time here memorable. Providing exceptional service and creating a comfortable environment for our guests is always our top priority, and knowing that we succeeded in this regard brings us great joy.Once again, thank you for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back to our hotel in the near future!Warm regards,

10/10 – Uitstekend

Alexa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
a walk at 3am back to the hotel was a little scary, but felt very safe as soon as we got to the hotel lobby as the staff were very vigilant.
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 20 apr 2024
Dear AlexaThank you for your feedback and for choosing to stay with us. We're pleased to hear that overall, you felt safe and secure during your stay. Ensuring the safety and comfort of our guests is our top priority, and we're glad to know that you felt reassured once you arrived at our lobby. Our staff takes great care in maintaining a vigilant presence to provide a secure environment for all our guests.We appreciate your kind words and hope to welcome you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,

10/10 – Uitstekend

Michael

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in staff were friendly and helpful when asked about directions in town. Parking was convenient and easy to get to. Parking to building and elevators was very convenient to carry luggage in and out.
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 19 apr 2024
Dear Michael, It's wonderful to hear that you had such a positive experience with our check-in staff and facilities! We strive to make every aspect of your stay as smooth and enjoyable as possible, so it's great to know that our team was able to assist you with directions and that you found our parking facilities convenient. We understand the importance of ease and accessibility, especially when it comes to carrying luggage, so we're delighted that you found the parking to building and elevators setup to be convenient for your needs. Thank you for choosing us for your stay, and we hope to welcome you back again soon!

10/10 – Uitstekend

Darsey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Guest Service Manager op 18 apr 2024
We're thrilled to hear that you had a wonderful stay at our hotel. It's our goal to ensure that each guest has a comfortable and memorable experience, and we're glad to have met that standard during your visit. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to have you back with us again soon!

8/10 – Goed

BILL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 14 apr 2024
Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay and that you rated us a 4 out of 5. We're committed to providing exceptional service and ensuring that every aspect of your visit meets your expectations. If there's anything specific you enjoyed or any areas where you think we could improve to earn that extra star next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better experience in the future!

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reasonable option for the location
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 14 apr 2024
Thank you for your input! We appreciate your suggestion for a reasonable option for the location. We're always looking for ways to enhance our services and provide the best experience for our guests. If you have any further suggestions or specific preferences, feel free to share them with us. We want to ensure that your next visit exceeds your expectations. Thank you again for taking the time to share your thoughts with us!

8/10 – Goed

Corine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good location. Close to McGill. Walkable just a few streets from St Catherine.
3 nachten verbleven in april 2024
Reactie van Guest Service Manager op 18 apr 2024
We're delighted to hear that you enjoyed your stay with us at Hotel. Your satisfaction is our top priority, and we're thrilled that we could provide you with a pleasant experience. If there's anything else we can assist you with or any feedback you'd like to share, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Uitstekend

Jonathan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service à la réception
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 13 apr 2024
Nous tenons à exprimer notre gratitude pour votre aimable commentaire sur notre service à la réception. Nous croyons fermement en l'importance de fournir une expérience d'accueil exceptionnelle à nos clients dès leur arrivée. Nous sommes ravis de constater que notre équipe à la réception a répondu à vos attentes et a contribué à rendre votre séjour agréable.Votre satisfaction est notre priorité absolue, et vos mots encourageants renforcent notre engagement à maintenir des normes élevées de service à la clientèle. Nous transmettrons vos compliments à notre équipe de réception pour les inspirer et les motiver davantage.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience encore plus mémorable chez nous. Merci encore pour votre confiance et votre soutien continu. À votre service toujours !

10/10 – Uitstekend

Lorretta

10 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 1 mei 2024
Dear Lorretta,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a memorable experience for our guests is always our top priority, and we're glad to see that reflected in your feedback. We look forward to welcoming you back again soon for another wonderful stay

8/10 – Goed

Sean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This has the best pool / gym facility I have seen in a hotel. Located on the top floor, spacious with hot tub and saunas in each locker room. Gigantic windows give view of surrounding area and the mount. Excellent staff service.
3 nachten verbleven in april 2024
Reactie van Guest Service Manager op 11 apr 2024
Dear SeanThank you immensely for your glowing review! We're thrilled to hear that you found our pool and gym facilities to be the best you've encountered in a hotel. It's delightful to know that you appreciated the spaciousness. The panoramic views from our top-floor location are indeed breathtaking, and we're glad you had the chance to admire the surrounding area and the mountains.Our team takes great pride in providing excellent service, and your kind words serve as a wonderful motivation for us to continue delivering exceptional experiences to all our guests.We can't wait to welcome you back for another memorable stay!Warm regards,

8/10 – Goed

Anik

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Lots of space, beautiful, large room, enjoyed pool and hot tub
1 nacht verbleven in januari 2024
Reactie van Guest Service Manager op 11 apr 2024
Dear Anik,Thank you so much for your lovely comment! We're thrilled to hear that you enjoyed your stay with us and that you found our room spacious and beautiful. It's wonderful to know that you had a relaxing time at our pool and hot tub area as well.We strive to provide a comfortable and enjoyable experience for all our guests, and your positive feedback reaffirms that we're on the right track. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 – Uitstekend

Sharon

3 nachten verbleven in april 2024
Reactie van Guest Service Manager op 28 apr 2024
Thank you so much for your kind note! It truly made our day to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest feels welcome and comfortable, so it means a lot to us to know that we succeeded in making your experience a memorable one.We're delighted that you found our hotel to your liking, and we hope that you'll think of us again for your future travels.Safe travels, and we look forward to welcoming you back soon!Warm regards,

10/10 – Uitstekend

Evelyne

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Bel emplacement
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 11 apr 2024
Nous tenons à vous exprimer toute notre gratitude pour le commentaire que vous avez laissé après votre séjour chez nous. Savoir que vous avez apprécié votre expérience parmi nous est une immense source de satisfaction pour toute l'équipe. Nous sommes ravis d'avoir pu contribuer à rendre votre séjour agréable et mémorable.Au plaisir de vous revoir,

6/10 – Redelijk

Samir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stuff we’re so nice and helpful
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 24 apr 2024
Dear SamirThank you so much for your kind words and glowing review of our hotel! It was truly heartening to read about your delightful experience with us.We strive to create memorable stays for all our guests, and knowing that we succeeded with you fills us with immense pride. Your appreciation for our efforts to ensure your comfort and satisfaction means the world to us.Our team works tirelessly to provide exceptional service and maintain the highest standards, so receiving feedback like yours is incredibly rewarding. Rest assured, your compliments will be shared with everyone involved, as they deserve to be celebrated for their hard work and dedication.We can't wait to have the pleasure of hosting you again in the future. Until then, please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warmest regards,

8/10 – Goed

Alia

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 11 apr 2024
Dear AliaThank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay. Your input is valuable to us as we continually strive to improve and enhance our services. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 – Uitstekend

Jonathan

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Guest Service Manager op 8 apr 2024
Thank you for awarding us a perfect 5 out of 5! We aim to provide top-notch service and comfort to all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. We can't wait to welcome you back for another exceptional stay in the future!

10/10 – Uitstekend

sheila

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness,nice pool ans spa
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 6 apr 2024
Dear Sheila,Thank you for your kind feedback! We're thrilled you enjoyed the cleanliness of our hotel and the amenities like our pool and spa. We look forward to welcoming you back soon!Best regards,

8/10 – Goed

Danish

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 3 apr 2024
Dear DanishThank you for choosing to stay with us! We hope you had a wonderful time. Should you need anything, don't hesitate to reach out. We look forward to welcoming you back soon!Best regards,

10/10 – Uitstekend

Louise

Zakenreiziger
Excellent
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 3 apr 2024
Hello LouiseAs your stay comes to an end, we want to thank you for choosing us. Safe travels, and we hope to see you again soon!Warm regards,

2/10 – Ontzettend slecht

Mohamed

Negatief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 3 apr 2024
Dear Mohamed,We're sorry to hear about your experience. Your feedback is valuable to us. Could you share more details so we can address your concerns? We're committed to improving and hope to welcome you back.Best regards,

10/10 – Uitstekend

Taha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location in the center of downtown and close to McGill as well. Just by Place-des-arts subway station. Nice staff and clean environment to top it all off!
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 3 apr 2024
Hello TahaWe wanted to reach out and extend our sincerest thanks for choosing to spend your time with us. Your presence truly brightened our day, and it was a pleasure being your host. We trust that your accommodations were to your liking and that you found everything you needed during your stay. Your comfort and satisfaction are our top priorities. We're already looking forward to the opportunity to host you again soon!Warm regards

8/10 – Goed

Ronie

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good location
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 3 apr 2024
Dear Ronie,We hope this message finds you well! We wanted to take a moment to express our heartfelt gratitude for choosing to stay with us. It was an absolute pleasure having you as our guest, and we trust that your time here was both comfortable and enjoyable. Thank you once again for choosing us, and we look forward to welcoming you back in the future!Warm regards,

4/10 – Matig

Sonia

2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 20 apr 2024
Dear Sonia,Thank you for taking the time to share your feedback with us. We're sorry to learn that your experience fell short of expectations during your recent stay. Your satisfaction is important to us, and we take all guest feedback seriously.We would appreciate it if you could provide more details about your stay and let us know where we can improve. Please feel free to reach out to us directly with any further comments or concerns you may have. We value your input and hope to have the opportunity to better serve you in the future.Warm regards,

8/10 – Goed

Yvrose

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Le lit était très confortable et la chambre était propre.
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 31 mrt 2024
Cher client,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez trouvé le lit très confortable et que la chambre était propre. Votre confort et votre satisfaction sont notre priorité absolue, et nous sommes heureux de savoir que nous avons répondu à vos attentes à cet égard.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,

10/10 – Uitstekend

Alex

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Live up to Hilton Garden Inn standards. Parking is on the difficult side to navigate as it is relative narrow and the ramp is steeper than usual. Just need to be careful especially with oncoming traffic.
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 31 mrt 2024
Dear Alex,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience overall during your stay at our Hotel.Your comments regarding the parking situation are duly noted. We apologize for any inconvenience this may have caused during your visit. We will certainly review the layout and accessibility of our parking area to ensure the safety and convenience of all our guests. We will take your suggestions into careful consideration to enhance the overall experience for our guests.We're grateful for your kind words and your perfect rating. It was our pleasure to host you, and we hope to welcome you back for another exceptional stay in the future.Warm regards,

8/10 – Goed

nuoyou

2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 18 apr 2024
We're thrilled to hear that you had a wonderful stay at our hotel. It's our goal to ensure that each guest has a comfortable and memorable experience, and we're glad to have met that standard during your visit. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to have you back with us again soon!

10/10 – Uitstekend

Ana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location with a nice pool and hot tub. Room nice and neat and super comfy bed
2 nachten verbleven in maart 2024
Reactie van Daniel T. op 26 mrt 2024
Subject: Appreciation for Your Positive FeedbackDear Ana,I wanted to extend my heartfelt gratitude for taking the time to share your recent experience with us. Your feedback is greatly valued, and I'm thrilled to hear that you found our beds exceptionally comfortable and enjoyed the amenities and convenient location of our hotel.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and it's truly rewarding to learn that we succeeded in providing you with a pleasant experience. Your kind words regarding our facilities and location serve as a testament to our ongoing commitment to excellence in hospitality.We continually strive to maintain the high standards that we are known for, and your positive feedback serves as both motivation and validation of our efforts.Once again, thank you for choosing to stay with us and for sharing your positive impressions. If there is anything further, we can assist you with, please do not hesitate to reach out.Warm regards,

10/10 – Uitstekend

Frank

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding service
3 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 22 mrt 2024
Dear Frank,Thank you for your kind words! We're delighted to hear that you had a serene and exceptional experience during your stay with us. Our team works hard to ensure every guest feels welcomed and valued. We look forward to welcoming you back for another rejuvenating stay soon!

6/10 – Redelijk

Mia

1 nacht verbleven in februari 2024
Reactie van Guest Service Manager op 24 mrt 2024
Dear MiaThank you for sharing your feedback with us. We're sorry to hear your stay fell short of expectations. Your input is valuable, and we'd appreciate more details to improve. We hope for the chance to exceed your expectations on your next visit.Best regards,

6/10 – Redelijk

Andrea

Positief: Netheid, personeel en service
Rooms were just right, no cafe was a bummer, this was 2022. Neighbourhood in decay, but pretty quickly you can walk into the heart of it all
Reactie van Guest Service Manager op 21 mrt 2024
Dear Andrea,Thank you for your feedback! We appreciate your comments about the rooms . . However, we'd like to inform you that all our rooms now come equipped with a coffee machine for your convenience. Additionally, should you require more capsules, they are available complimentary. We're glad you found the neighborhood accessible, and we hope you enjoyed exploring the heart of the area. We look forward to welcoming you back in the future!

8/10 – Goed

Adwoa

Reisde met familie, Reisde met familie en kleine kinderen
The area around the hotel is too busy and noisy
2 nachten verbleven in maart 2024
Reactie van Daniel T. op 18 mrt 2024
Dear Adwoa,Thank you for choosing to stay with us and for sharing your feedback regarding your recent visit. We are thrilled to learn that you found our rates reasonable and that you enjoyed our friendly staff members and convenient location.It's wonderful to hear that our hotel's proximity to attractions made your stay even more enjoyable. We strive to provide a comfortable and convenient experience for all our guests, and your kind words are a testament to our efforts.We appreciate your positive review and hope to have the pleasure of welcoming you back for another memorable stay in the future. Should you require any assistance or have any special requests on your next visit, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our rate was reasonable. We were within a 20 minute walk to all locations. The hotel was clean, staff was friendly.
2 nachten verbleven in maart 2024
Reactie van Daniel T. op 18 mrt 2024
Dear Elizabeth,Thank you for choosing to stay with us and for sharing your feedback regarding your recent visit. We are thrilled to learn that you found our rates reasonable and that you enjoyed our friendly staff members and convenient location.It's wonderful to hear that our hotel's proximity to attractions made your stay even more enjoyable. We strive to provide a comfortable and convenient experience for all our guests, and your kind words are a testament to our efforts.We appreciate your positive review and hope to have the pleasure of welcoming you back for another memorable stay in the future. Should you require any assistance or have any special requests on your next visit, please don't hesitate to let us know.Warm regards,

2/10 – Ontzettend slecht

Sydney

1 nacht verbleven in maart 2024
Reactie van Daniel T. op 19 mrt 2024
Dear Sydney,Thank you for choosing to stay with us recently and for taking the time to provide feedback. We appreciate all feedback from our guests as it helps us to continuously improve our services and facilities.We noticed that you left a negative score in your review, however, we regret to see that you did not provide any specific comments regarding your experience. Your satisfaction is of utmost importance to us, and we would greatly appreciate any additional details or insights you could provide about your stay.Our team is dedicated to ensuring that all guests have a comfortable and enjoyable experience with us, and we take all feedback seriously. If there were any aspects of your stay that did not meet your expectations, please do not hesitate to reach out to us directly so that we may address any concerns and make things right.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and to exceed your expectations.Warm regards,

8/10 – Goed

jennifer

It was ok
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 17 mrt 2024
Dear Jennifer,Thank you for taking the time to share your feedback with us. We're glad to hear that your overall experience was satisfactory during your stay. Your comments are valuable to us as we continuously strive to improve and enhance our services. If there are any specific areas where you believe we can further improve, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Have a nice day

8/10 – Goed

Hugues

1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 6 apr 2024
Thank you for the glowing review! We're delighted to hear that you enjoyed your time with us. It was a pleasure hosting you, and we can't wait to have the opportunity to welcome you back for another memorable stay!

10/10 – Uitstekend

Sheila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay. We will be back. Thank you
3 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 15 mrt 2024
Dear Sheila,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that you're considering coming back. We strive to provide exceptional experiences for all our guests, and it's fantastic to know that we succeeded in making your visit memorable. We look forward to welcoming you back in the future!

10/10 – Uitstekend

Abdelkarim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
J'ai beaucoup aimé la chambre qui était très spacieuse et avec une vue sur la rue Sherbrooke.
1 nacht verbleven in maart 2024
Reactie van Daniel T. op 15 mrt 2024
Merci d'avoir pris le temps de partager vos impressions concernant votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez apprécié la spacieuse et agréable chambre, ainsi que sa situation pratique donnant sur la rue. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience tout aussi plaisante à l'avenir. Si vous avez d'autres commentaires ou demandes, n'hésitez pas à nous contacter.Cordialement,

8/10 – Goed

MARIA

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is ok except that the water in the pool is not warm enough for me to swim, it’ll be nicer if the water is warmer. But overall is was a great stay.
1 nacht verbleven in maart 2024
Reactie van Daniel T. op 15 mrt 2024
Thank you for sharing your feedback following your recent stay at our hotel. We're pleased to hear that you enjoyed your overall experience with us. Your satisfaction is paramount to us, and we appreciate your input regarding the temperature of the pool. We'll certainly take this into consideration as we continuously strive to enhance our amenities for the comfort of our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Should you have any further suggestions or requests, please feel free to let us know.Warm regards,

10/10 – Uitstekend

Isabelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 13 mrt 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel. Our team works hard to provide the best possible experience for our guests, and it's always rewarding to receive such positive comments. We hope to welcome you back again soon for another fantastic stay!

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were extremely helpful Good location and very clean
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 13 mrt 2024
Thank you for your kind words! We're delighted to hear that our staff's helpfulness, our convenient location, and our dedication to cleanliness contributed to making your stay enjoyable. Providing excellent service and maintaining a clean environment are top priorities for us, and it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back for another outstanding experience in the future

10/10 – Uitstekend

Sheri

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean rooms and excellent location
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 13 mrt 2024
Thank you for taking the time to share your positive experience with us. We're thrilled that you had a great time during your stay at our hotel. Your kind words mean a lot to us and serve as a great motivation for our team. We look forward to the opportunity to host you again in the future. Until then, safe travels

4/10 – Matig

Evangeline

Reisde met een groep, Reisde met partner
Disappointed regarding the no free breakfast
3 nachten verbleven in maart 2024
Reactie van Daniel T. op 10 mrt 2024
Dear Evangeline,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the absence of complementary breakfast during your visit.At the Hilton Garden Inn, we strive to provide exceptional service and amenities to all our guests. While we understand the importance of complimentary breakfast options, we regret that we were unable to meet your expectations in this regard during your stay.Please be assured that your comments have been duly noted, and we will review our offerings to ensure that we continue to provide the best possible experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, where we will endeavor to exceed your expectations in every aspect of your stay.Warm regards,

8/10 – Goed

hajer

1 nacht verbleven in maart 2024
Reactie van Guess service manager. op 29 mrt 2024
Dear Hajer,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you enjoyed your stay with us. Providing excellent service and a comfortable experience for our guests is always our top priority, and we're delighted that we were able to meet your expectations.

10/10 – Uitstekend

Anna Maria

1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 5 mrt 2024
Dear Anna Maria, We want to express our gratitude for your glowing review of another hotel. Your kind words about the unparalleled comfort you experienced are truly appreciated. Should your travels bring you to our location, we would love the opportunity to provide you with a similarly wonderful stay.Sincerely,

10/10 – Uitstekend

Mickalia

2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 24 mrt 2024
Dear Mickalia,Thank you very much for your kind words and for taking the time to leave us such a wonderful note. We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it brings us immense joy to know that we succeeded in doing so during your visit.Thank you once again for choosing to stay with us. We look forward to hosting you again soon!Warm regards,

10/10 – Uitstekend

Maxime

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Je souhaite a tout le monde qui veule allez samuser et profitez c’est la bonne place
2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 5 mrt 2024
Bonjour Maxime, Nous sommes vraiment reconnaissants pour vos commentaires exceptionnels concernant votre récent séjour dans un autre hôtel. Savoir que vous avez eu une expérience aussi positive ailleurs ne fait que nous encourager à poursuivre constamment l'excellence. Nous apprécions vos aimables paroles et espérons avoir l'opportunité de vous accueillir dans notre hôtel à l'avenir.Cordialement,

10/10 – Uitstekend

Megan

1 nacht verbleven in februari 2024
Reactie van Guest Service Manager op 21 mrt 2024
Dear Megan,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's always a pleasure to know that our efforts to provide exceptional service and comfortable accommodations are appreciated. We hope to welcome you back soon for another outstanding stay!