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Beoordelingen van Nairobi Safari Club by Swiss-Belhotel

4 out of 5
Nairobi Safari Club by Swiss-Belhotel
Lilian Towers, University Way, Koinange Street Junction, Nairobi

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 53 van 180 beoordelingen" "
Gastenscore: 8 - Goed. 68 van 180 beoordelingen" "
Gastenscore: 6 - Redelijk. 40 van 180 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 180 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 180 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Michael

Positief: Netheid, personeel en service en voorzieningen
The staff at the Nairobi Safari Club Hotel are very nice and welcoming. The breakfast and restaurant food was also enjoyable.
5 nachten verbleven in maart 2024
Reactie van Guest Relations Officer op 3 apr 2024
Dear Michael,thank you for your most recent stay at Nairobi Safari Club by Swiss-Belhotel and for the wonderful review.We are glad that you enjoyed our hospitality and the breakfast as well.We look forward to hosting you again soon.Kind regards,Christine MweuGuest Relations Officer

8/10 – Goed

Gezahegn Kebede

1 nacht verbleven in maart 2024
Reactie van Guest Relations Officer op 3 apr 2024
Dear Gezahegn,Thank you for choosing to stay with us and for allowing us to serve you.We are grateful for the wonderful review score.We look forward to your next visit.Kind regards,Christine Mweu

10/10 – Uitstekend

Lisa

2 nachten verbleven in december 2023

10/10 – Uitstekend

Sara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van Guest Relations Officer op 19 dec 2023
Thank you for staying with us and for the wonderful review.We look forward to hosting you again.Kind regards,Christine MweuGuest Relations Officer

2/10 – Ontzettend slecht

Jane

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

joyce wangui

2 nachten verbleven in juni 2023
Reactie van Guest Relations Officer op 4 aug 2023
Thank you for staying with us and for the wonderful review.Kind regards,Christine Mweu

4/10 – Matig

Denise

2 nachten verbleven in januari 2023
Reactie van Nairobi Safari Club op 16 feb 2023
Thank you for your feedback. We will work towards making your future stay more enjoyable.

6/10 – Redelijk

Yasuyuki

1 nacht verbleven in januari 2023
Reactie van Nairobi Safari Club op 26 jan 2023
Dear Yasuyuki.thank you for your feedback we really appreciate and will action upwards to make your future stay more enjoyable.Lawrence.

8/10 – Goed

Monica Eliana

Positief: Personeel en service
Reactie van F.O.M op 7 mrt 2023
Dear Monica Eliana,Thank you very much for taking your time to rate us. We truly appreciate it.We look forward to hosting you again soon.With Best Regards,Nairobi Safari Club Management Team.

4/10 – Matig

Paul, Allschwil

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Speisen und Getränke Preise viel zu Hoch. Pool Geschlossen, Fitness-Raum Geschlossen Wellness-Bereich Geschlossen Nicht 4 Sterne würdig
1 nacht verbleven in oktober 2022
Reactie van Nairobi Safari Club op 31 okt 2022
Dear paul,Thank you for your reviews.We are working round the clock to have our swimming pool and gym working.

6/10 – Redelijk

Jose juan

2 nachten verbleven in augustus 2022
Reactie van Nairobi Safari Club op 29 aug 2022
Thank you for your feedback

8/10 – Goed

Sean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious rooms and good Security. Wifi isnt great in the room but good downstairs in the lobby. You have to request a refrig and safe if you want one in the room. Excellent breakfast buffet!
2 nachten verbleven in juli 2022
Reactie van . op 8 aug 2022
Dear Guest, Thank you for your positive feed back

4/10 – Matig

carol ann

Reisde met een groep
Negatief: Netheid
we found a roach. the hotel looks better in the pictures, we actually checked out and went to the ibis. our bags were delayed but was sent to the hotel, they stayed there for almost 2 weeks before they were sent to us, all our electronics were stolen from our suitcases.
5 nachten verbleven in juni 2022
Reactie van . op 20 jul 2022
Dear Ann, Thank you for your timely feedback. Kindly confirm that the bags were given to the hotel in good condition since we are a service industry and uphold integrity at a high level. Lawrence

10/10 – Uitstekend

TIM

5 nachten verbleven in juni 2022

10/10 – Uitstekend

Monica

1 nacht verbleven in mei 2022
Reactie van Augustine op 17 mei 2022
Dear Monica Thank you for your rating we appreciate

10/10 – Uitstekend

Monica

3 nachten verbleven in mei 2022
Reactie van Augustine op 8 mei 2022
Dear Monica Thank you for your wonderful review We look forward to hosting you again

10/10 – Uitstekend

Annegret

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent value for money. Spacious rooms with a terrific view. The staff is very friendly and helpful, the rooms very clean. Many good restaurants, cafes, bars and a supermarket within walking distance. A perfect place for a longer stay in Nairobi. Absolutely recommendable.
7 nachten verbleven in april 2022
Reactie van Augustine op 14 apr 2022
Dear Annegret Thank you very much for your Review we appreciate it very much.

10/10 – Uitstekend

Pierre, calgary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like the location walking distance to downtown core and peaceful
3 nachten verbleven in april 2022
Reactie van Augustine op 11 apr 2022
Dear Pierre Thank you for your feedback, its greatly appreciated We look forward to hosting you again

8/10 – Goed

Pierre, calgary

Reisde met een groep
Positief: Personeel en service
Well located
1 nacht verbleven in april 2022
Reactie van Augustine op 7 apr 2022
Dear Pierre Thank you for your feedback and rating, we appreciate

10/10 – Uitstekend

??

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
全体的にとてもしっかりしたホテルでセキュリティもちゃんとされている。 スタッフの方々もとても優しくて、初めてのナイロビならおすすめ。 空港からも1000シリング（1000円）程の料金でタクシーで行けるのでとても便利。
1 nacht verbleven in februari 2022
Reactie van Augustine op 15 feb 2022
Dear Guest Thank you for taking your time to give us feedback, we greatly appreciate We look forward to hosting you again

10/10 – Uitstekend

??

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
初めての滞在で朝食に不安があったが、実際食べてみたらどれもおいしい。 セキュリティやスタッフの方々も皆さん親切で、気さくに声をかけてくれるので、とても楽しい。
1 nacht verbleven in februari 2022
Reactie van Augustine Limo op 12 feb 2022
Dear Guest Thank you for your Feedback and rating We look forward to hosting you again Best regards

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful room with panoramic window very nicely decorated. Staff was excellent in responding to your requests- all in all very pleasant experience. Will be returning
7 nachten verbleven in januari 2022
Reactie van Augustine Limo op 2 feb 2022
Dear Thomas Greetings from Nairobi Safari Club Thank you for your feedback and review its greatly appreciated Best Regards

10/10 – Uitstekend

Samson Ngugi

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect.
7 nachten verbleven in december 2021
Reactie van Augustine op 4 jan 2022
Dear Samson Greetings from nairobi Safari Club Thank you for your Feedback, we look forward to hosting you again. Best regards

6/10 – Redelijk

Agrim

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
First time in Nairobi
Decent hotel for the price, good location, friendly staff that will try to make your stay as pleasant as possible. Condition of the hotel is a little disappointing though. Rooms feel run down. Pool area is nice. Breakfast buffet is overpriced at $30 per person. Overall just about OK
1 nacht verbleven in december 2021
Reactie van Augustine op 16 dec 2021
Dear Agrim Greetings from Nairobi Safari Club, Thank you for your feedback and rating, we have noted all your concerns and we will strive to make improvements

8/10 – Goed

Ian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in november 2021
Reactie van Augustine op 10 dec 2021
Dear Ian Thank you for taking your time to give us a review Best regards

10/10 – Uitstekend

Alex

Courtesy of staff was superb. A better flow of hot water to room 115 would have my stay even better.
1 nacht verbleven in oktober 2021
Reactie van Micah op 3 nov 2021
Dear Alex, Thank you for choosing Nairobi Safari Club for your stay. We greatly appreciate your feedback. We are happy to hear that our staff were superb. Apologies for the about the flow of water in your room. We have taken an urgent review of the issue to ensure the same doesn't occur again in the future. We look forward to being your hosts again in the near future.

10/10 – Uitstekend

brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the location!!
4 nachten verbleven in oktober 2021
Reactie van Micah op 3 nov 2021
Dear Brian, Thank you for staying with us. We are happy you enjoyed your stay. We appreciate your feedback about our great location. Looking forward to hosting you again soon. Kind Regards, Micah

6/10 – Redelijk

Cheryl

Positief: Personeel en service
I recently stayed at the hotel this October. I emailed ahead of time reconfirming my need for a shuttle hotel driver to pick me up at the airport at 12:20 AM however when I arrived there was no driver after waiting about 30 minutes the hotel receptionist asked a cab driver already at the airport to drive me. When I arrived at the property I was given a room key by a very friendly receptionist named Violet however when the gentleman escorting me open the hotel room door a voice from darkness asked who is this? The gentleman assisting me immediately apologized went back downstairs for another key but it was not for a balcony room so we had to change the key the third time. I was comfortable in the room, nice balcony but throughout my stay the Wi-Fi was very spotty the last night I was there there was no Wi-Fi all the way into the next day 3 pm. They had the IT tech working on it but I was also trying to download my test results documents to take to the airpot. Micah was exemplary in his service and accommodating. I give him five stars he helped to make my stay more enjoyable. I’m not sure if I will return to this hotel. I am a female who traveled alone from the US and having a driver available upon my arrival was crucial for me. However things did work out for there are generally kinks in travel. A doctor came to administer my PCR test for $80 in my rm which was great! I had a very positive experience in Nairobi Kenya and would visit this country again. Thanks NSC staff.
1 nacht verbleven in oktober 2021
Reactie van Micah op 16 okt 2021
Dear Cheryl, Thank you for your stay with us. We are happy to hear that you enjoyed your stay with us. Please receive our sincere apologies regarding the mix-up that was experienced with your airport pick-up arrangements, and room allocation as well. We are pleased to hear that you liked the room you settled in finally. We understand our internet outage caused much inconveniences to you. The incident was caused by a major technical glitch, but was eventually rectified. We are grateful for your honest feedback which will go a long way in helping us to improve on our services, so as to exceed the expectations of all our guests.Thank you for your positive compliments regarding our staff. We shall share your regards. Looking forward to hosting you again in the near future.

10/10 – Uitstekend

Santon

3 nachten verbleven in juli 2021
Reactie van Micah op 29 jul 2021
Dear Santon, Thank you for your positive review. It was a pleasure hosting, and we hope to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and friendly.
1 nacht verbleven in juli 2021
Reactie van Micah op 19 jul 2021
Dear Guest, Thank you for staying with us. We are happy to hear that your stay was nice, and our staff friendly. We greatly value your feedback, and hope to host you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Services and responses.
8 nachten verbleven in juni 2021
Reactie van Micah op 6 jul 2021
Dear Guest, Thank you for your stay with us. We are glad to hear that our guest service met your expectations. We value your feedback and look forward to hosting you once again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No outside noise
2 nachten verbleven in juni 2021
Reactie van Micah op 11 jun 2021
Dear Guest, Thank you for your stay at Nairobi Safari Club. We are glad to hear that you enjoyed your stay, with no outside noise in your room. We value your feedback and are grateful that you took your time to share your review. Looking forward to hosting you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Minor problem with room but management took care of it. Great service by all.
1 nacht verbleven in maart 2021
Reactie van Micah Amol op 14 apr 2021
Dear Guest, Thank you for having stayed with us at Nairobi Safari Club. We are glad that we were able to solve the problem with your room, and that our service was great.We value your feedback and thank you for taking time to share them with us. We look forward to hosting you again in the near future. Best wishes

8/10 – Goed

Fatai

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2021
Reactie van Micah op 22 mrt 2021
Dear Fatai, Thank you for staying with us at Nairobi Safari Club. We are glad to hear that you enjoyed your stay during your recent visit. We constantly strive to provide a great experience and quality service to all our guests. We value your feedback and thank you for taking the time to share your comments with us. Should you require further assistance, please do not hesitate to contact us. We look forward to welcoming you back to Nairobi Safari Club in the near future. Best wishes

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Central location. Generally very helpful staff. Tom service was very limited especially after 8pm.
4 nachten verbleven in februari 2020
Reactie van Micah Amol op 23 mrt 2021
Thank you for your visit to Nairobi Safari Club. We are delighted to learn that you were happy about our central location and helpful staff. We have taken note to of your concern regarding our room service. We sincerely value your feedback, and are grateful for sharing your reviews with us. We look forward to being of service to you once again in the near future.

10/10 – Uitstekend

Eirik V

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Nice location and good service. However, the hotel is in need for an over all upgrade and refresh now.
3 nachten verbleven in december 2019
Reactie van Micah op 23 mrt 2021
Dear Eirik, Thank you for having chosen to stay at Nairobi Safari Club during your visit to Nairobi. We are glad you liked our nice location and good service. We have taken note of your concerns regarding our property requiring upgrades refreshing. We are sincerely thankful that you took time to share your comments with us. We greatly value your feedback. Looking forward to hosting you again soon.

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Micah op 23 mrt 2021
Dear Anna, Thank you for having stayed at Nairobi Safari Club. We value your feedback and thank you for taking time to share them with us. We look forward to hosting you again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness and customer care was really good. Meals were served hot, my family and I realy enjoyed our stay.
1 nacht verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
1 nacht verbleven in november 2019

8/10 – Goed

Shirish

Positief: Netheid, personeel en service en comfort kamer
Good All Suite Hotel in Central Nairobi
Good hotel with all the basic facilities e.g Spa, Swimming Pool, Bar, Restaurant, Beauty Saloon etc. Good Wifi throughout the hotel. Most importantly the room suite n its bathroom is spacious. Rooms are generally quiet. However, it is an old hotel with good infrastructure which cud do with total upgrading and refurbishment.
6 nachten verbleven in oktober 2019

4/10 – Matig

WONMOON

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2019

4/10 – Matig

ALISON

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
4 nachten verbleven in oktober 2019

8/10 – Goed

Henri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grand old lady of a hotel
The Safari Club is a bit dated but is still an amazing venue. The hotel is centrally located and is well maintained. Staff are keen to help and Nairobi is easily accessible from here.
4 nachten verbleven in september 2019

10/10 – Uitstekend

Valerie, Seattle, WA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly, efficient, and professional and the rooms were comfortable and well furnished. Our stay experience was very good. I would not hesitate to return to the Nairobi Safari Club and would highly recommend it.
2 nachten verbleven in september 2019
Reactie van Martin Muriithi Wanyiri op 2 okt 2019
Dear Valerie, Thank you for the great review. Will sure share this with the TEAM.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were welcoming and efficient. Overall the facility was very nice with all units being suites. We enjoyed our stay and would recommend the hotel without reservation.
2 nachten verbleven in september 2019
Reactie van Martin Muriithi Wanyiri op 1 okt 2019
Dear Sir/madam, We take note of the review we are greatful for the good remarks you have made for us

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It would have been nice if breakfast was included in hotel booking price.
3 nachten verbleven in september 2019
Reactie van Martin Muriithi op 11 sep 2019
Greetings, thank you for taking the moment to review us.

10/10 – Uitstekend

Stompie, Jerusalem

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is always a pleasure to return to the Nairobi Safari Club. Yes the rooms are dated, the furnishings need a lot of TLC. BUT this is a hotel that looks like a hotel inside unlike most of the prepackaged chain horrors.. The staff are the politest kindest I have met in nearly 60 years of travel, nothing is too much for them. They are happy to see you come and on leaving hope you will return.
7 nachten verbleven in augustus 2019
Reactie van Martin M Wanyiri op 22 aug 2019
Dear Stompie, Greetings, I would like to thank you for taking the time to review our facility. We are greatful for the opportunity to serve you and we look forward to welcoming you again in your next visit. Regards Sales and Marketing Coordinator

8/10 – Goed

philippe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2019
Reactie van M M Wanyiri op 4 sep 2019
Thank you for taking the time to review us.

4/10 – Matig

Joseph, Dallas Tx

Negatief: Staat van de accommodatie en faciliteiten
Old building , lighting in building scary , showers water pressure low hot water low . Building location too close to night clubs noisy loud music
2 nachten verbleven in augustus 2019
Reactie van M M Wanyiri op 4 sep 2019
Hi Joseph, thank you for taking the time to review us. we take note of the above and we shall review.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Manglet myggnett rundt sengene, fikk mange myggstikk på nettene! Litt nedslitt og slitent hotell. Hyggelig personale!
2 nachten verbleven in juli 2019
Reactie van mm op 4 sep 2019
Noted