4/10 – Matig
Murcus
Reisde met partner
22 feb 2026
Negatief: Netheid, staat van de accommodatie en faciliteiten
I feel like the very beginning of the trip started off very well from service and just customer service was top-tier and then I don’t know where it switched, that same quality of room service and customer service just wasn’t there. We requested for room service to come clean our room at 10am because we are having a decorator come to surprise my man for Valentine’s Day and they did not come to clear the room and the decorator had to clear it herself and figure out where to put the Decor and dirty towels, the decorator then also request room service while she was there and no one showed, I was disappointed. we also requested for a late check out not once but twice when we arrived and as when we where leaving but we were informed to request the day of us leaving out. We also checked in on Wednesday just to clarify. on check out morning an employee told us that if we call before 11 AM, we would be able to have a late check out so we do as they say next morning we call and say hey can we request to check out they tell us that we are not able to have a late check out because “the same amount of guest that are leaving or the same amount of guests that are coming in” how was that problem?
Murcus
6 nachten verbleven in februari 2026