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Beoordelingen van Neptune Hotel

2 out of 5
Neptune Hotel
1461 Broadway, Brooklyn, NY

Beoordelingen

4,2
Gastenscore: 10 - Uitstekend. 26 van 402 beoordelingen" "
Gastenscore: 8 - Goed. 41 van 402 beoordelingen" "
Gastenscore: 6 - Redelijk. 57 van 402 beoordelingen" "
Gastenscore: 4 - Matig. 75 van 402 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 203 van 402 beoordelingen" "

4,8/10

Netheid

5,2/10

Personeel en service

4,0/10

Voorzieningen

3,8/10

Staat van de accommodatie en faciliteiten

2,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Jan, The Netherlands

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slecht hotel
Geen comfort. Staat van onderhoud ontstellend slecht. Verschoning handdoeken zelf voor zorgen. Geen schoonmaak in 4 dagen tijd. Plafondplaten lijken elk moment naar beneden te kunnen vallen. Locatie bepaald niet uitnodigend.
Reactie van Friedy op 23 mei 2015
Dear Jan, We were shocked to see your review after we did everything in our power...and more.... to try to satisfy and make you happy.(.even the owner spent personal time). Sorry. The management

2/10 – Ontzettend slecht

Joe

3 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Kayla

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rude staff, horribly unclean room, check in took 45 minutes because no one was there for 20 then they couldn’t find my reservation for another 25. Bullet holes in the wall, building is falling apart. Bathroom was disgusting and the whole place smelled like cigarettes. No sheets just a comforter than probably isn’t washed. Absolutely horrible.

2/10 – Ontzettend slecht

Anthony

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First of all no parking,,,,rooms have no heat and who in their right mind would be sharing a bathroom in a motel we're homeless people usually are the next one clients
1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
THEY DON'T ACCEPT ANIMAL SERVICE!
They rejected us due to our animal service!
4 nachten verbleven in december 2022

2/10 – Ontzettend slecht

Brallan javier

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
È tutto da ristrutturare, fa schifo!

2/10 – Ontzettend slecht

Sarah

1 nacht verbleven in december 2022

2/10 – Ontzettend slecht

Felix

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Here is what we liked: Absolutely nothing at all. The most terrible „hotel“ we‘ve ever been to. We are defintely not sensitive but this place is so far away from what you can call a hotel, I can‘t describe. Unfortunately we arrived at evening and bc of new years eve, there was no chance to flew to another hotel. When we‘ve booked we said - how bad could it actually be, we‘re just there for sleeping. Well, one of the biggest mistakes we’ve ever made. As soon as we‘ve checked in, we just wanted to cry, I am not kidding at all! We went straight to Dollar Juntion Store across the street and bought new bedcloths - to lay down in the bed directly was not an option. The „room“ we‘ve had is just disgusting, like the rest of this dump place. The sink is broken, holes in curtains and blankets (yes, bc of cigarettes) - the smell of cold smoke is everywhere, espacially in the the place they call „restrooms“ - Im getting sick when I just think about-absolutely disgusting. What you see in the pictures of the hotel must have been when they opened - since then nobody ever cleaned or repaired anything in this place. Also no heating at all - great for NY in winter isn‘t it? When we complained, she just said „it‘s winter and the other guests already complained“ - to call that service..I really don‘t know what to say - unfriendly and don‘t give a s*** about anything. We did not touch anything in the whole „house“ - we had to fear of getting sick. Do not come to this place!!!!

8/10 – Goed

Lara Nathiely Rodrigues Dos

Reisde met een groep
Good
1 nacht verbleven in december 2022

2/10 – Ontzettend slecht

Gabriella

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place was filthy. Floor was sticky, doorknob was slimy. Shared bathroom didn't have soap and the shower curtain was dingy and held on by rusty curtain holders. Everything smelled bad. The doors had physical metal keys and the locks seemed easily jimmied. We did not feel safe in this hotel and didn't even stay the night. Do NOT stay here.

6/10 – Redelijk

Sherri

Zakenreiziger
Positief: Personeel en service
2 nachten verbleven in november 2022
Reactie van S op 15 nov 2022
Thanks for your feedback. We try to make it better everyday.

2/10 – Ontzettend slecht

Johannes

Negatief: Netheid, staat van de accommodatie en faciliteiten
Location was great but just about everything else was not

2/10 – Ontzettend slecht

Saki

1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Melissa

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
I would not recommend this hotel. We woke up to mice in the room!
2 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Abdullah

2 nachten verbleven in september 2022

4/10 – Matig

Kenrick

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very dirty and gross, there were mice in my room and it had a very bad odor. DON’T RECOMMEND IT AT ALL.
3 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Javier

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They didn't receive me at the hotel, they said it was full and they didn't respect the reservation.
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Kota

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don't understand why expedia lists this hotel when it's such a terrible hotel. Even so, New York is crazy about the hotel industry, and I hate New York!
1 nacht verbleven in september 2022

4/10 – Matig

Alua

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2022

4/10 – Matig

Darius

2 nachten verbleven in augustus 2022

4/10 – Matig

Héctor

5 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

luis

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Definitely no good
2 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Carlos

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely horrible
1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

Hsiang-Lin

2 nachten verbleven in juni 2022

6/10 – Redelijk

Malcolm

3 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Sangjin

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Shawn

Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms & hallways were tiny, had one bathroom for each floor (not mentioned in booking), heat didn't work in room. When we told front desk, their response was "well look how you're dressed. Put on a coat" charged us a $20 cash deposit to get key (not mentioned in booking). Entire building looking like it hadn't been cleaned ever.
3 nachten verbleven in april 2022

2/10 – Ontzettend slecht

kienan

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was blood and burn holes all over the bed
1 nacht verbleven in april 2022

2/10 – Ontzettend slecht

Renays

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst stay ever
It was definitely the worst experience I've ever had in a place to stay. I am usually the person who doesn't care at all where to sleep, but this place I just couldn't. It was dirty and stinks the whole place. Our room had electrical wires all around, the fire detector was broken (so people could smoke in the room), it smells like smoke everywhere, the carpet has never been clean in year, there was infiltration bubbles on the wall, the bed smelled so bad, the one mirror on the room was broken and exposed, there was an attick entrance inside the room (we don't know if was still an entrance), the door barely locked, you could clearly hear people talking on the other rooms. The pictures on the website are completely different from what I've seen while I was there, and I captured everything on camera to have proof. If you can, do not stay here ever. Even if you don't care for a super clean place. This place is over limits. We didn't even stayed. We went into the room, almost threw up with the smell, sat for a minute, got our stuff and left. It was impossible to be there.
2 nachten verbleven in december 2021

2/10 – Ontzettend slecht

Pierre

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This is not a hotel!!! The room was filthy and so were the bathrooms that everyone shares
2 nachten verbleven in december 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Description and photos not accurate
Terrible hotel. I entered late at night and the front door was open with no security at all. There was someone in the street outside injecting themselves with drugs. When I was trying to check-in, the person came in asking to use a toilet in the hotel. The hotel then allowed that person to use a toilet which is one made available for guests in the hotel who don't have en suite rooms. The hotel refused to accept any card payments and demanded cash upon check-in. The reception area was filthy and furniture there was falling apart. I could not have stayed in this place even if they were paying me to be there. The reception person was completely unhelpful and only interested in watching sport on his phone. I left as soon as I was able to. I suggest you completely avoid this hotel. This is not an experience I expected to find on Hotels.com and It was a very distressing experience to have to find somewhere at the last minute late at night instead of staying here.
1 nacht verbleven in december 2021

2/10 – Ontzettend slecht

Kevin

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
i dont like anything about this property
1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

Yunus Kaya

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disaster
1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

Perkins

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The inside of the building is like a haunted house..
1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

Noel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The worst place ever
Bed was absolutely horrible ,door wasnt safe I felt like a prisoner but I was just happy to be in a room
1 nacht verbleven in november 2021

4/10 – Matig

gustavo

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not recommended
It was horrible, dirty and people smoking and noise all day all night. Tris should be your last option
2 nachten verbleven in oktober 2021

2/10 – Ontzettend slecht

Darnelle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was absolutely disgusting ! I will never go back !
1 nacht verbleven in september 2019

4/10 – Matig

Marina

Negatief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

claude

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021

2/10 – Ontzettend slecht

Faatimah

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Run
They didn’t let us check in . You can hear people having sex from the lobby . The building looks like a old abandon junkie halfway house . There’s no window and gate down all around the hotel . There’s no elevator Jus dusty stairs and rugs . They don’t even accept debit cards or credit cards or any cards in that matter . They have shared bathrooms during a pandemic and over charge you
1 nacht verbleven in oktober 2021

2/10 – Ontzettend slecht

LiseAnne

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting!
I did NOT stay! It was disgusting. Cash only. Shared bathroom. Filthy. It looked like a crack house of some kind.
1 nacht verbleven in september 2021

2/10 – Ontzettend slecht

Anthony

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2021

2/10 – Ontzettend slecht

San Myat

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
bathroom is share . too crowded . unsafe
1 nacht verbleven in september 2021

2/10 – Ontzettend slecht

Nekai

1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was rude and unprofessional
1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

Heather

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Neptune Hotel
Somebody got shot before we got there outside. This hotel looks like where prostitution is active, and ppl go to do drugs. It is THE FILTHIEST “HOTEL” I have ever seen. The pictures are THE FURTHEST FROM ACCURATE. We did not even stay.
1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible
Horrible, No deberian tenerlo en un app. Sucio, con mal olor, las sabanas rotas. Mucho ruido, no hay seguridad. No lo recomiendo nunca.
1 nacht verbleven in juni 2021
Reactie van Sera op 21 jun 2021
We are sorry you did not enjoy your stay with us. We will work towards addressing the problems you highlighted to us. Thanks for your review.

6/10 – Redelijk

Brandon

Positief: Personeel en service
9 nachten verbleven in juni 2021
Reactie van Sera op 16 jun 2021
Thank you for staying with us.