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Beoordelingen van Hilton Niagara Falls/Fallsview Hotel & Suites

4 out of 5
Hilton Niagara Falls/Fallsview Hotel & Suites
6361 Fallsview Blvd, Niagara Falls, ON

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 3406 van 9437 beoordelingen" "
Gastenscore: 8 - Goed. 2215 van 9437 beoordelingen" "
Gastenscore: 6 - Redelijk. 1540 van 9437 beoordelingen" "
Gastenscore: 4 - Matig. 1163 van 9437 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1113 van 9437 beoordelingen" "

7,8/10

Netheid

7,8/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Elisabeth

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooie grote lobby met een aantal restaurants, Starbucks, ijs en snoepwinkeltje. Kamer op de 41ste verdieping met Fall view. Kamer was netjes niet super schoon maar voldoende. Parkeren en eten is behoorlijk prijzig daar. Parkeren kan je beter bij het casino aan de overkant doen is veel voordeliger.
2 nachten verbleven in juni 2022
Reactie van Grace op 6 jul 2022
Thank you for reaching out. We are glad to hear you are enjoying your stay so far. Thank you for feedback. We are glad to hear you enjoyed your stay with us.

10/10 – Uitstekend

jiayu

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy
1 nacht verbleven in april 2024

4/10 – Matig

Shawn

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My parents stayed there for an anniversary get away and the hotel only had 1 of 6 elevators were working and they had to take the stairs down 16 floors. They asked for a lower floor and were not accommodated. They are almost 80 years old and are in pain from this experience
1 nacht verbleven in april 2024

6/10 – Redelijk

John

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Crazy expensive parking Basic / minimal amenities within room Room small and dark Good reataurent on 33rd floor
1 nacht verbleven in april 2024

4/10 – Matig

Jenna

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Sink was broken
1 nacht verbleven in april 2024

4/10 – Matig

Jesse

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking is incredibky expensive for no reason
2 nachten verbleven in april 2024

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a really nice stay. The view of the falls from the 26th floor were beautiful!
2 nachten verbleven in april 2024

8/10 – Goed

Sarah, Dartmouth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super close walk to Niagara Falls. Staff was really nice and accommodating. Loved the view and the jacuzzi tub. Our menu/guide on the TV stopped working on the second day so finding anything to watch was frustrating. Someone from maintenance did come to look at it but he couldn't fix it and said the guy who could, wouldn't be in until Monday but we were only there for the weekend.
2 nachten verbleven in april 2024

8/10 – Goed

Alisha

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I enjoyed our stay
1 nacht verbleven in april 2024

8/10 – Goed

Savjot

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best location.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Roshan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean location
1 nacht verbleven in april 2024

8/10 – Goed

Deborah

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Hotel is beautiful with comfortable suites. Fire alarm at 4:00 am was poorly handled. No communication during the alarm and very delayed response when alarm was turned off. Many elderly people were left on the stairway to fend for themselves. It was a bit alarming at how uninvolved the hotel staff were.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mice
3 nachten verbleven in april 2024

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for casino, Falls and restaurants and bars.
1 nacht verbleven in april 2024

10/10 – Uitstekend

YEON OK

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staffs are very friendly and attentive.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Daelys

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
2 nachten verbleven in april 2024

10/10 – Uitstekend

Punit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Mike

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ll start with the only con because you’ll experience this before you even enter the hotel. Parking is a huge ripoff. They wanted $85 for indoor parking or $60 to park off-site a block away. What a let down. Tip: Park across the street in the indoor Casino parking for $35 and take the glass walkway across. The hotel itself is great. Friendly staff, easy check-in, nice facilities. The rooms were super clean. We stayed in a regular room w 2 queen beds. Nice big washroom. Bonus: Starbucks in the lobby for the win! Is it worth the $300 a night; no but that’s Niagara, baby. Everything is dumb money so you might as well stay somewhere nice.
1 nacht verbleven in april 2024

10/10 – Uitstekend

jennifer Joy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Janine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, easy check in and check out. Great location to walk to falls, all restaurants and casinos in the area!
1 nacht verbleven in april 2024

8/10 – Goed

Chris, London

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is very nice. Even with ongoing construction the place is clean and has a fancy lobby. The room we had was quite large and had an incredible view of the Canadian Falls and part of the American Falls. The bed was comfortable despite feeling quite small for a king size. We made a dinner reservation at Brasa Brazilian Steakhouse in the hotel and it was AMAZING!!! The servers were great, the food was delicious but the tableside carving was by far the best. After 3 rounds of meat sweats and a yummy dessert came the bill ($$$$$.) The downsides... Parking. There is a nice underground area to pull your vehicle into to unload your bags. If you're lucky you will pay I believe $85 for valet parking. We arrived late and had the pleasure of paying an absurd $63 to park our own car at some off site lot to be told we could wait for a shuttle every 15 minutes or walk. Second was the "North Tower." I'm not sure the language of origin but "North Tower" roughly translates to "45 minute wait for elevator." Every car is full and if you are lucky enough to find one with space plan to stop at every single floor on the way down. As a result be sure to plan an additional 30-45 minutes of travel time to get from your room to your destination. Overall, we will definitely stay there again but will be specifically requesting to stay out of the North Tower and get there early before the valet lot fills.
1 nacht verbleven in april 2024

6/10 – Redelijk

Nelson

Reisde met partner
Positief: Netheid, voorzieningen
The tv would only get very basic cable. On demand movies wouldn't work with the remote. I texted the number provided in the room and got a reply with the same instructions displayed on the tv, which didn't work. I called the front desk and no one answered. Very disappointed. The north tower elevators were under maintenance which I understand is necessary but it was way too long to wait for an elevator with enough room in it and it stopped at each floor where people were waiting even though there was no room in the elevator. It made for a very long time spent just leaving or going back to the room.
1 nacht verbleven in april 2024

8/10 – Goed

Ikeyah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Family area. Do not need to leave property for nothing
3 nachten verbleven in april 2024

8/10 – Goed

Mahsa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Irene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it is clean and convenient
1 nacht verbleven in maart 2024

8/10 – Goed

Henry

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Elevator wait time was WAY too long every time you needed to use it.
1 nacht verbleven in april 2024

6/10 – Redelijk

Michelle

1 nacht verbleven in april 2024

10/10 – Uitstekend

Justin, Whitby

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and lots of amenities once or near, the property.
1 nacht verbleven in april 2024

6/10 – Redelijk

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is great. Area great. Things i didnt like was in summer time the restaurants close from 11pm-1am when we went in August. Now we went during spring break in april 2024 and the restaurants close by 9pm and the pool in summer is 7am-11pm. Now in april it from 1pm-9pm. Also one night about 4am the fire alarm went off for entire hotel. No communication o er the PA system. While walking down the stairs from the 28th floor it stopped when we got to the 23rd floor. Went back to room and about 20 minutes later an announcement came on saying sorry for the inconvenience. Nothing saying it was false alarm or dont panick or the cause. So it kept us up for a bit wondering if we were safe or not. Hotel is great but these little things were upsetting, especially about the restaurants and pool times since the hours on website didnt reflect the actual times. Also the family pool was closed all 5 days there so it made for a bit crowding in the adults pool.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Luis Crespo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bueno elhotel
2 nachten verbleven in april 2024

8/10 – Goed

Charles

Reisde met partner
Positief: Netheid
Alarms went off in middle of night, not for anything pressing but everyone had to evacuate rooms. Elevators are unsettling here. Great view and service, convenience is great easy to get to everywhere around. no affordable parking
2 nachten verbleven in april 2024

4/10 – Matig

April

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I usually dont leave a hilton disappointed about the quality of the stay. For the price of our room I would have expected more. They remodeled their pool area since I was there last, did away with their water slide and waterfall. That was definitely disappointed l. They required a reservation to use the pool which was strange. The elevatiors were a hassle to use you would have to wait 10 minutes every time you needed to use it and each elevator was uncomfortably full of people. The room was nice but it was advertised as a "two bedroom" which made me think it was two beds separate from the living area but it was really that you had 1 bed in the common space and 1 bedroom that you had to go through to leave the suite. Weird configuration. The view of the falls was absolutely amazing the floor to ceiling windows in the room were great.
1 nacht verbleven in april 2024

8/10 – Goed

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and service was exceptional. Stay was pleasant. I would stay here again if it wasn't for one thing.....the parking. I was charged $180 for parking for 2 nights!! This was almost half the cost of my stay and did my car receive a bath for this price?? You bet your ass it didn't! I will never stay here again because of the cost of the parking. Absolutely ridiculous!!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The falls veiw rooms was outstanding
3 nachten verbleven in april 2024

6/10 – Redelijk

Silvio

We expected a city view room and instead faced a wall with no view at all!! I had booked a city view room
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall good stay
1 nacht verbleven in april 2024

6/10 – Redelijk

Valerie, Brooklyn

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

8/10 – Goed

Liesel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is great. Second time I’ve stayed. The lobby is beautiful. There was a small issue with the room. The shower caulking wasn’t complete so there was a small leak but it wasn’t enough for us to complain. The restaurants attached were awesome. We could walk everywhere we wanted to go. The parking was a bit expensive considering we had to park offsite but it is what it is. the view was lovely but the parking lot roof between the hotel and the falls sort of interrupts the ambiance. Would stay again.
1 nacht verbleven in april 2024

8/10 – Goed

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel location is perfect. The hotel itself is beautiful with so many great food options. Our two bedroom falls view suite was perfect and we absolutely loved the view and the jacuzzi tub. The only negative experience we had were with the elevators, there was usually a 10-20 minute wait for an elevator at certain times throughout our entire stay. We think there were two elevators out of service during our stay. Most of the guests seemed to be understanding of the situation. Overall, great experience, very clean, updated rooms, friendly accommodating staff, three upscale restaurants in the hotel, also connected to the casino, shopping and more dining, beautiful infinity pool and you can walk to all of the falls attractions. This is the best hotel in Niagra Falls! The views are incredible!!! If you are going to Niagara Falls, you should stay here.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Cristiane

Reisde met familie
Positief: Voorzieningen
Ok
2 nachten verbleven in april 2024
Reactie van EM op 28 apr 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
OLG stage entrance was in hotel lobby, fantastic!
2 nachten verbleven in april 2024

8/10 – Goed

Joe

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Hotel was clean and the surrounding area need a cleanup.
3 nachten verbleven in april 2024

6/10 – Redelijk

Fatemeh

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024

10/10 – Uitstekend

Rosalyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the view of the Niagara Falls
2 nachten verbleven in april 2024

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upsides: Very nice hotel. Pool is great. Friendly staff. Clean. Good location. Downside: $80 parking on property or park outside at further lot for $50 and requires a shuttle back to hotel. Very disappointing. Also - horrible lighting in hotel room. One pot light by entry, one little desk lamp and one reading lamp. Very dark room.
1 nacht verbleven in april 2024

6/10 – Redelijk

Victoria

Was unaware of deposit upon arrival and didn’t get floor I selected
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Khaja

Negatief: Personeel en service
They always try to charge you with extra fees. Housekeeping did not clean our room until we asked for it atleast 5 times.
3 nachten verbleven in april 2024

10/10 – Uitstekend

YI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very close to sight
1 nacht verbleven in april 2024

4/10 – Matig

Vickie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Parking is a joke!!!$80 for parking on property,nearest off site overnight $40 and 2 block walk. Way over priced and room was cold all night.
1 nacht verbleven in april 2024