2/10 – Ontzettend slecht
Yasmine
Zakenreiziger
10 okt 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An absolutely terrible hotel. If you're thinking this is a real Hyatt and Hyatt quality, think again. It is absolutely not and one of the worst hotels I've stayed at. Immediately upon checking into my room (after noticing the digital card reader was completely ripped off from the door which again I've never seen at a Hyatt), I walked in and saw a dirty rag and cleaning spray on the floor. Have honestly never seen that in 30+ years of staying at hotels. The room looked dirty with very cheap shabby chic decor. And forget about getting a good night's sleep. It is incredibly loud as the walls appear to be made out of paper (you can hear everything from the surrounding rooms); it also had a wall AC (which I suppose may be common in New York?)...I certainly would not have stayed at the hotel had I known that b/c of my allergies and I had to keep the wall AC off the entire time I was there. The hotel is also right off the highway so there's nothing around you so I would grab dinner before heading back to my hotel. The first night I tried to order dinner from the hotel itself and used their QR code (which is the only way you can order food). I then immediately got a call from their kitchen/front desk telling me they are out of pasta (which is not what I had ordered at all); I had to place my dinner order at least 3 times before they finally got it right. If you're coming to NYC to either visit or for work, do yourself a favor and stay elsewhere.
Yasmine
2 nachten verbleven in september 2025
