Our welcome was a leaking ceiling, from the upstairs unit, in our kitchen. Water was coming in through the microwave, onto the stove, through the cupboards, eventually migrating through the ceiling lights and walls. We scrubbed and washed everything, while avoiding dripping gross water and the fear of electrocution. Told the problem was a faulty refrigerator upstairs, which they unplugged. There was already so much water in the ceiling that the dripping continued for 3 days. We were drip free for a day...until...it began again. Scrub, rinse, repeat until the end of our 10 day stay. At the end, the ceiling and wall paint was bubbling, and the light fixture covers had holes drilled in them to allow the water to drip out. On top of that, there was ZERO lighting in the dining/living room area. No table lamps, no floor lamps, no ceiling lights. We moved table lamps out of the bedrooms, and management sent another table lamp as a fix. The front unit was being gutted, which involved several days of sawing and granite cutting on the shared patio. The result was sawdust coming into and covering our unit and deck. More concerning were the shards and chunks of razor sharp granite left on the ground. We swept it up, as there were dogs, then utilized the empty unit to swap out some much needed kitchen utensils, and their outdoor fire pit to replace our broken one. In addition to the 1 table lamp, management did send over extra towels so we could continue to mop up water from the stove top, microwave, cupboards and floor throughout our stay. They also offered us a late check out, or an additional day, or their lowest rate at any of their properties any time we returned. After explaining that none of this was feasible, due to us being on a month long driving vacation from Ohio, with prior commitments, all lines of communication stopped from them. I had asked for 1 or 2 days compensation, which management was very open to, until they weren't. Once we were gone, they didn't care because they had their money. I have hesitated to write an honest review for a couple of months now, in the hopes that they would step up. They didn't, so I did.