Lobbylounge

Beoordelingen van Residence Inn by Marriott Oklahoma City Downtown/Bricktown

3 out of 5

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 631 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 227 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 82 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 1000 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel with lots of space, helpful and friendly staff, parking is €18 per day, breakfast is sufficient. Would stay here again
2 nachten verbleven in februari 2023
Reactie van GM op 28 feb 2023
Dear Jan,Thank you for taking the time to share your experience and for championing our hotel! We are happy to know that we provided satisfying accommodations and service. We appreciate you choosing to stay with us. We're thrilled to learn we've earned your future business and we look forward to welcoming you back again soon.Best,Laura BarnettGeneral Manager

8/10 – Goed

Kendra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, well run
1 nacht verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Kendra, We're delighted to hear that your stay was enjoyable. We look forward to welcoming you back on your next trip to the area. Best, Laura Barnett, GM

8/10 – Goed

William

Reisde met huisdieren, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was nice and we enjoyed our stay.
2 nachten verbleven in april 2024
Reactie van GM op 7 mei 2024
Dear William, We are happy you enjoyed your stay. Thank you for visiting and come see us again soon! Best, Laura Barnett, GM

10/10 – Uitstekend

Kari

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Paying for parking seems out of date, but otherwise good stay.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Justin, Owasso

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very nice room with kitchenette. Breakfast was typical of large hotel continental. Bed was comfortable, shower was hot and more or less clean. Have to pay for parking so that was a big surprise. Who charges for parking at their own hotel? Ridiculous. Park at the BassPro for free right next door. Would've been nice if the latenight staff explained parking was an additional fee of $24 usd.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Betty

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Everyone was good!
1 nacht verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Betty, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Laura Barnett, GM

10/10 – Uitstekend

Gregg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. Right in Bricktown and an easy walk to the Paycom Arena where we saw a Thunder game. Staff was fantastic and I loved the free breakfast. I was not a fan of the $23 a day guest parking fee, however. I suspect that might be typical in the area. I never saw that disclosed in the reservation process but I may have just missed it. Otherwise, I highly recommend this property.
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Gregg, Thank you so much for taking the time to share your feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. Thank you for acknowledging the level of service provided and we are thrilled you enjoyed our free breakfast. We look forward to welcoming you back again for memorable moments. Best, Laura Barnett, GM

10/10 – Uitstekend

Lindsey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was much better than expected! Kids loved the basketball court and breakfast! We loved the walkability and quiet.
1 nacht verbleven in april 2024
Reactie van GM op 14 apr 2024
Dear Lindsey, It's great to know that your stay at our hotel went beyond your expectations. Thank you for being our valued guest and for taking the time to share this amazing review of your experience. We value your kind words and eagerly anticipate your next visit. Best, Laura Barnett, GM

10/10 – Uitstekend

Kristy

Reisde met partner
Great place to stay and nice rooms too!
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear Kristy, I’m so glad you enjoyed our hotel and nice rooms! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Laura Barnett, GM

10/10 – Uitstekend

Leticia

1 nacht verbleven in maart 2024
Reactie van GM op 25 apr 2024
Dear Leticia, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Laura Barnett, GM

10/10 – Uitstekend

Alexandria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Robbie, Enumclaw

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe area, walkable, convenient location
3 nachten verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Dear Robbie, I'm glad to hear that you had a great stay at our Courtyard. Our location is usually one of the most appreciated aspects of the hotel in our guest reviews, therefore, it's great to know that you agree. On behalf of the entire team, thank you for choosing our hotel and we hope to see you again soon. Best, Laura Barnett, GM

10/10 – Uitstekend

Chuck

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location for Bricktown activities! Clean, large rooms. Staff was friendly and helpful
1 nacht verbleven in maart 2024
Reactie van GM op 23 mrt 2024
Dear Chuck, Thank you for taking the time to write; I'm thrilled to hear about the comfort and convenience you experienced during your stay! I sincerely appreciate your acknowledgment of our high cleanliness standards and warm hospitality! It will be an absolute pleasure to share your positive feedback with our dedicated associates; we hope to welcome you again soon. Best, Laura Barnett GM

10/10 – Uitstekend

DEANA, LAWTON

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This my Favorite place to stay when I come to Bricktown. The staff is the nicest
1 nacht verbleven in maart 2024
Reactie van GM op 23 mrt 2024
Dear DEANA, We LOVE to know we are your favorite hotel in Bricktown; thanks for making our day! It was a pleasure to host you; please visit again soon. Best, Laura Barnett GM

6/10 – Redelijk

Antwaun, Sachse

Reisde met familie
The location was great. Beds were ok. Breakfast was... free tasting. Lol. Fitness room was small, but ok. Issues were: Was told to come back for check in later. Room was not available. Offered a bottle of water for the wait and took care of parking. After checking in, fireplace wasn't working. They offered a discount per night for that, though.
2 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Antwaun, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review and it was our pleasure to offer you some good faith measures. Sincerely, Laura Barnett, GM

10/10 – Uitstekend

Belinda, Palatka

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice place!
4 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Belinda, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Laura Barnett GM

10/10 – Uitstekend

Joseph H

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed multiple visits, always great
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Joseph H, Thank you for taking the time to share your experience and for choosing our hotel! We truly appreciate your generous review and continued loyalty. We look forward to welcoming you back soon. Best, Laura Barnett, GM

10/10 – Uitstekend

Summer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
😁
Reactie van GM op 17 mrt 2024
Dear Summer, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Laura Barnett GM

10/10 – Uitstekend

Cherie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff! Great accommodations!
1 nacht verbleven in februari 2024
Reactie van GM op 28 feb 2024
Dear Cherie, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Laura Barnett GM

10/10 – Uitstekend

Preston

1 nacht verbleven in februari 2024
Reactie van GM op 28 feb 2024
Dear Preston, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Laura Barnett GM

10/10 – Uitstekend

Francesco

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Huge room and place super clean.
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Dear Francesco, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our huge rooms and overall cleanliness were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Laura Barnett GM

10/10 – Uitstekend

Marisela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Location!
1 nacht verbleven in februari 2024
Reactie van GM op 18 feb 2024
Dear Marisela, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Laura Barnett GM

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Right next door to Toby Keith’s love this bar.
1 nacht verbleven in februari 2024
Reactie van GM op 13 feb 2024
Dear Mary, Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed our convenient location and hope to welcome you back soon! Best, Laura Barnett GM

8/10 – Goed

Tiffany, Broken Arrow

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean but clearly understaffed. The area around the hotel has deteriorated over the last few years. Unfortunately that’s not the hotel’s fault. I will say that they do a great job of securing the parking lot.
1 nacht verbleven in december 2023
Reactie van GM op 26 jan 2024
Dear Tiffany, Thank you for sharing your review. I sincerely appreciate you noting our high cleanliness standards! Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again soon. Best, Laura Barnett GM

8/10 – Goed

Blake

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GM op 31 jan 2024
Dear Blake, Thank you for your time in sharing your kind review, and please visit us again. Best, Laura Barnett GM

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van GM op 23 jan 2024
Dear Alison, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Laura Barnett General Manager

10/10 – Uitstekend

Elizabeth

2 nachten verbleven in december 2023
Reactie van GM op 31 jan 2024
Dear Elizabeth, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Laura Barnett GM

10/10 – Uitstekend

Blake

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van GM op 11 jan 2024
Dear Blake,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Laura BarnettGeneral Manager

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van GM op 11 jan 2024
Dear Chris,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Laura BarnettGeneral Manager

6/10 – Redelijk

Dennis

2 nachten verbleven in december 2023
Reactie van GM op 23 jan 2024
Dear Dennis, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Laura Barnett General Manager

8/10 – Goed

Samuel

2 nachten verbleven in december 2023
Reactie van GM op 23 jan 2024
Dear Samuel, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Laura Barnett General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van GM op 11 jan 2024
Dear Anonymous,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Laura BarnettGeneral Manager

8/10 – Goed

Lisa

1 nacht verbleven in december 2023
Reactie van GM op 23 jan 2024
Dear Lisa, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Laura Barnett General Manager

10/10 – Uitstekend

Duranda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van GM op 31 jan 2024
Dear Duranda, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Laura Barnett GM

10/10 – Uitstekend

Jack

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
This was a great choice for us to stay as a family! Walking distance to Paycom stadium.
1 nacht verbleven in december 2023
Reactie van GM op 9 jan 2024
Dear Jack,It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Oklahoma City at our Residence Inn. Please know that we are ready and waiting to welcome you back anytime you return to the area.Best,Laura BarnettGeneral Manager

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van GM op 11 jan 2024
Dear Heather,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Laura BarnettGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van GM op 11 jan 2024
Dear Anonymous,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 10/10 review and humbly request a return visit.Best,Laura BarnettGeneral Manager

10/10 – Uitstekend

Skyler

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great experience for my first time to be in Oklahoma City and my wife loved it! Thank you
1 nacht verbleven in december 2023
Reactie van GM op 1 jan 2024
Dear Skyler,We are delighted that you enjoyed our city and our hotel. It was our pleasure to host you, and we hope to see you again. Thank you for choosing us.Best,Laura BarnettGeneral Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Overall decent hotel
Staff was great. Very friendly and helpful. Hotel was supposed to be smoke free but people were smoking marijuana in the halls and in their rooms. Whole place smelled of marijuana and our neighbors next to us had smoke coming out of their door. If you have smoke allergies or asthma you may avoid this hotel.
1 nacht verbleven in december 2023
Reactie van GM op 13 feb 2024
Dear Anonymous, I regret that you detected an odor of smoke in your room as well as in the halls. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. We appreciate you choosing us and we hope to welcome you again for a flawless experience. Sincerely, Laura Barnett GM

10/10 – Uitstekend

ChiaChih

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family stay
The hotel staff was incredibly kind and helpful. The room was fully equipped with all you need. The beds were comfortable and the air system worked well. Anything we needed extra was quickly addressed and brought right to our room promptly. The location of the hotel is prime for downtown activities.
3 nachten verbleven in december 2023
Reactie van GM op 31 dec 2023
Dear Ashley,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Residence Inn for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Oklahoma City.Best,Laura BarnettGeneral Manager

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pay for lot parking?
Great room but who has to pay for parking? Just give us a dashboard pass. We have to park then you charge us just to park in your parking lot. That one thing will keep this Marriott member away.
1 nacht verbleven in december 2023
Reactie van GM op 30 dec 2023
Dear David,Thank you for staying with us. We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We hope to host you again should your travels bring you back to our area.Sincerely,Laura BarnettGeneral Manager

8/10 – Goed

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van GM op 30 dec 2023
Dear Angela,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Laura BarnettGeneral Manager

10/10 – Uitstekend

jieun

1 nacht verbleven in december 2023
Reactie van GM op 23 jan 2024
Dear jieun, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Laura Barnett General Manager

6/10 – Redelijk

Matt

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van GM op 30 dec 2023
Dear Matt,I'm sorry to hear that not every aspect of your stay met your expectations. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future.Sincerely,Laura BarnettGeneral Manager

4/10 – Matig

Danny

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Ask if all amenities are functional.
Walked in with fiancé to only find trash under the bed a spill on the tv counter and really mad my fiancé mad was a hair on one of the pillow . Hostess did tell us until we inquired that the WiFi cable was out. So no tv for around 8. So we missed the sports and othe relaxing shows that we came down town to enjoy.
1 nacht verbleven in december 2023
Reactie van GM op 29 dec 2023
Dear Danny,We appreciate you taking the time to share your experience with us. The details do make a trip, and we sincerely regret we missed the mark. We value you as our guest and would love the opportunity to serve you better in the future.Sincerely,Laura BarnettGeneral Manager

8/10 – Goed

Jeannie

2 nachten verbleven in december 2023
Reactie van GM op 30 dec 2023
Dear Jeannie,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Laura BarnettGeneral Manager

8/10 – Goed

Mark, Los Angeles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van GM op 31 jan 2024
Dear Mark, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Laura Barnett GM

10/10 – Uitstekend

Uriel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van GM op 30 dec 2023
Dear Uriel,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 10/10 review and humbly request a return visit.Best,Laura BarnettGeneral Manager

10/10 – Uitstekend

Mathew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff at desk pleasant and professional
1 nacht verbleven in december 2023
Reactie van GM op 29 dec 2023
Dear Mathew,Thank you for being our guest and for taking the time to share your experience. I’m delighted to hear our friendly service made for a pleasant stay; I look forward to sharing your compliment. We appreciate your patronage and hope you will visit us again soon.Best,Laura BarnettGeneral Manager