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Beoordelingen van Holiday Inn Express & Suites Orlando - Lake Buena Vista, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Orlando - Lake Buena Vista, an IHG Hotel
11409 Marbella Palms Ct, Orlando, FL

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 895 van 1427 beoordelingen" "
Gastenscore: 8 - Goed. 290 van 1427 beoordelingen" "
Gastenscore: 6 - Redelijk. 111 van 1427 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 1427 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 69 van 1427 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sandra

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room for disabled. What I don’t understand though, is why all disabilities are treated as one. Hearing or mobility disability are totally different. A room adjacent to the elevator is quite noisy. Bed was great. Important to know, housekeeping is only on request and needs to be requested before 9 am. Difficult if you check in late in the day.
3 nachten verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Sandra,We're so happy to know that our wonderful accommodations impressed you during your visit and that you enjoyed our comfy bed. We'll be sure to keep your other feedback in mind for the future, as we're always looking to improve. Thank you, and we hope you'll stay with us again soon. Sincerely,James Valle

8/10 – Goed

Sylvia

1 nacht verbleven in mei 2023
Reactie van Guest Services op 3 jun 2023
Dear valued guest. Thank you for your recent stay with us, we appreciate your feedback!

10/10 – Uitstekend

Fatemeh

This Holiday inn express is very nice and clean. Continental breakfast is decent. There is free shuttle to the park. It’s worth the money , and I highly recommend this hotel.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

james

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mary Ann was very nice at check in. 3 rd stay at this property outside Disney, with early bus service to parks.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Odhay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for families. The breakfast is a good addition
2 nachten verbleven in april 2024

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van Management op 1 mei 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

8/10 – Goed

Annie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience at this hotel
2 nachten verbleven in april 2024
Reactie van Management op 30 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

10/10 – Uitstekend

Elianny

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Management op 1 mei 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

10/10 – Uitstekend

Juan, Homestead

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfecta
1 nacht verbleven in maart 2024
Reactie van Management op 30 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

10/10 – Uitstekend

Allegra

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Definitely would consider staying here again. 15 mins to Disney and 5 mins to outlet mall.
2 nachten verbleven in april 2024
Reactie van Management op 30 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

8/10 – Goed

Yadvendra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had very pleasant stay here. Hotel staffs are very nice and helpful.
3 nachten verbleven in april 2024
Reactie van David op 28 apr 2024
Dear Yadvendra, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van David op 26 apr 2024
Dear Mark, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

6/10 – Redelijk

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van David op 26 apr 2024
Dear Natalie, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van David op 26 apr 2024
Dear Rebecca, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 – Uitstekend

Adriana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van David op 23 apr 2024
Dear Janice, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David OrtizAssistant General Manager

10/10 – Uitstekend

Marialie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We only stayed one night. The room was impeccable! Spacious and clean, the hotel was nice and quiet away from the hustle and bustle…. I will definitely be staying again
1 nacht verbleven in april 2024
Reactie van David op 21 apr 2024
Dear Marilee,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 – Uitstekend

Parth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent everything except limited options in breakfast
2 nachten verbleven in april 2024
Reactie van David Ortiz op 19 apr 2024
Dear Parth,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 – Uitstekend

Susan

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent hotel. Every one was very nice. The breakfast was a full hot eggs and sausage and all the sides breakfast. Would definitely stay here again.
2 nachten verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Susan,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

4/10 – Matig

Dan

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Nice quiet property. The floor of the room had crumbs on it. Wasn't pleasant walking around in my bare feet. The shower had no shampoo. the bottle was empty. Now today I checked my credit card statement and I am overcharged $50. I'm done with Holiday Inn Expresses.
1 nacht verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Dan,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

michael

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Michael,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

Gleyna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second time staying at this property and I loved it. The staff was very friendly and attentive. We had a great stay!
1 nacht verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Gleyna,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

2/10 – Ontzettend slecht

Ayad

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is horrible, give me the wrong room , when i asked for replacement they give a hard time . Never again
3 nachten verbleven in december 2023
Reactie van David op 21 apr 2024
Dear Ayad,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

2/10 – Ontzettend slecht

Brian

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So unaccomidating
1 nacht verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Brian,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property pretty new, clean, beds comfortable and staff very professional
1 nacht verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Maria,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

Jonathon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Jonathon,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

8/10 – Goed

Colleen Marie, Farmingdale

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We arrived to check-in an hour early. They wouldn’t let us go to the room unless we paid a $25 early check-in fee. Was very disappointed. Would not stay here again.
3 nachten verbleven in maart 2024
Reactie van Management op 10 apr 2024
We apologize for the early check in fee. I hope it was communicated to you correctly, that our check in time is 4PM. If we have rooms available we have no problem checking you in early, however there is an early check in fee. This is for all guests and it is merely an option. For guests who wish to not pay the early check in fee we do provide the option of holding your luggage so that the guests can go about their day. Once again, we apologize that this option was a dissatisfier to your stay.

10/10 – Uitstekend

Dimpal

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, staff and location
5 nachten verbleven in maart 2024
Reactie van Management op 9 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

10/10 – Uitstekend

Tiffany

1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

10/10 – Uitstekend

Mary

1 nacht verbleven in april 2024
Reactie van David op 28 apr 2024
Dear Mary, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall a good place to stay for the price point. They charge $28 per night for parking I thought was a little much .
3 nachten verbleven in april 2024
Reactie van Management op 9 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future. We will share the parking fee concern with our teams.

10/10 – Uitstekend

Polly

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff, especially the man who checked us in was super friendly and helpful! Very pleasant experience!
1 nacht verbleven in april 2024
Reactie van Management op 5 apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 – Uitstekend

Patricia, Hermosillo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelentes instalaciones muy nuevo y limpio todo recomendado!
2 nachten verbleven in april 2024
Reactie van Management op 5 apr 2024
We are excited to see that you enjoyed your stay with us!

8/10 – Goed

Carine

4 nachten verbleven in maart 2024
Reactie van Management op 5 apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 – Uitstekend

Janet

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is like new, clean and quiet. The staff is friendly.
2 nachten verbleven in maart 2024
Reactie van Management op 1 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to your return during your next visit.

10/10 – Uitstekend

Jorge

2 nachten verbleven in maart 2024
Reactie van David op 21 apr 2024
Dear Jorge,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 – Uitstekend

Ester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was really clean and organized.
Reactie van Management op 1 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to your return during your next visit.

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente servicio al cliente y profesionalismo por parte de todo el personal, desde Anahi en el check in hasta las muchachas del desayuno y la limpieza. Todo muy limpio y acogedor. Muy satisfecha con nuestra estancia. Gracias!
4 nachten verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Dear Juan,Thank you! It was a pleasure to welcome you to Holiday Inn Express & Suites Orlando - Lake Buena Vista, and we are delighted you had such a wonderful, five-star experience. Anahi and the rest of our team will be honored to read all of your kind comments. We look forward to welcoming you back for another memorable stay.Sincerely,James Valle

8/10 – Goed

François

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Dear François,Thank you for choosing Holiday Inn Express & Suites Orlando - Lake Buena Vista and for sharing your review. We are happy you enjoyed your stay and look forward to welcoming you back again soon.Sincerely,James Valle

10/10 – Uitstekend

Marlon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
4 nachten verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Dear Marlon,Thank you for sharing your short but sweet, five-star review. We are delighted you had such a wonderful stay and look forward to welcoming you back to Holiday Inn Express & Suites Orlando - Lake Buena Vista on future trips to Orlando.Sincerely,James Valle

10/10 – Uitstekend

Darlid

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
More parking spaces please
3 nachten verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Dear Darlid,Thank you for staying at Holiday Inn Express & Suites Orlando - Lake Buena Vista. We understand the importance of convenient parking and will consider your suggestion for more spaces. We look forward to welcoming you back and ensuring an even more enjoyable stay next time.Sincerely,James Valle

10/10 – Uitstekend

Yicel, West Palm Beach

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was simple but elegant and the breakfast was great! Lots of variety of food.
1 nacht verbleven in maart 2024
Reactie van Management op 25 mrt 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

10/10 – Uitstekend

cesarin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thanks
1 nacht verbleven in maart 2024
Reactie van Management op 25 mrt 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

4/10 – Matig

rubiao

Negatief: Staat van de accommodatie en faciliteiten
be careful their fine print about parking. you will be charged a lot for parking
1 nacht verbleven in maart 2024
Reactie van Management op 25 mrt 2024
Be advised that our parking fee is listed on our website as well as Expedia's website in order for our guests to be informed prior to booking their reservations.

8/10 – Goed

Renata

1 nacht verbleven in maart 2024
Reactie van Management op 9 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

10/10 – Uitstekend

SATYA SUBRAMANYA SAI SURESH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Management op 19 mrt 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

10/10 – Uitstekend

ana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 19 mrt 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

10/10 – Uitstekend

ryan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great overall experience
9 nachten verbleven in februari 2024
Reactie van Management op 18 mrt 2024
We are excited to see that you enjoyed your recent stay with us! We look forward to seeing you in the near future.

10/10 – Uitstekend

Teresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 18 mrt 2024
We are excited to see that you enjoyed your recent stay with us! We look forward to seeing you in the near future.

10/10 – Uitstekend

Stanley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only downside is they charge $28 to park on their property.
1 nacht verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Stanley,We appreciate your feedback and are glad you enjoyed your stay at Holiday Inn Express & Suites Orlando - Lake Buena Vista. We understand concerns about parking and strive to ensure our guests receive value in all aspects of their stay. We hope this won't deter you from visiting us again, as we look forward to welcoming you back and offering another great experience.Sincerely,James Valle

6/10 – Redelijk

Shantell

Reisde met familie
Positief: Netheid
Elevator is a bit scary. I feared getting stuck several times. Toliet was clogged though someone came right away, they had to return after next use. Breakfast was ok. Beds were amazing.
1 nacht verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Shantell,We're grateful for your detailed feedback, and it's great to hear you enjoyed our comfortable beds. However, it's concerning to hear about your experience with the elevator, and we apologize for any discomfort it caused. Rest assured, we'll address this promptly to ensure a pleasant experience for all our guests. We're also glad our team promptly resolved the issue with the toilet, and we appreciate your patience. It was a pleasure to have you stay with us, and we hope to have the opportunity to welcome you back soon for an improved stay.Sincerely,James Valle