Resort Villa Near Disney w Private Pool Spa Near Clubhouse Lazy River Arcade Gym
Near Clubhouse - 7 Bedroom, 6 Bath - Sleeps 16 - Close to Disney World
LARGE PREMIUM HOME IN NEWER RESORT COMMUNITY with LAZY RIVER!
24/7 Guard Gated Resort, Prime Location - Just a 5 minute walk to the clubhouse, lazy river, pool, restaurant, arcade, fitness center, and more!
NO RESORT FEES - Access to all community amenities during your stay for no additional charge!
Windsor at Westside Resort is one of the newest upscale resort communities in the Orlando/Kissimmee area, located just 10 minutes from Walt Disney World. Windsor at Westside is only a 30 minute drive from the Orlando International Airport, and is situated central to all of Orlando's famous attractions including Disney World, Universal Studios, and SeaWorld. Stunning vacation home features 7 bedrooms, 6 baths with a highly sought-after South Facing Salt Water Pool and Spa for all day fun in the sun! This house features plenty of entertainment with a large open loft space upstairs with large television and plenty of comfy seating to relax, watch movies or play the 8000-1 Arcade Game Console, Shuffleboard Table and Dome Hockey Table. Extra Large Game Room downstairs loaded with a Billiards Pool Table, Air Hockey Table, and Dedicated Gaming Space outfitted with Playstation 4 and gaming chairs plus children's play area with plenty of toys for toddlers! Short walk to multi-million dollar resort amenities including community clubhouse, tiki bar, cabanas, resort pool, water slide, lazy river, kid's splash pool zone, sand volleyball, outdoor sports complex, state of the art gym, scenic lake with dock, and more. Close to theme parks, shopping, dining and attractions.
- Professionally Decorated, Looks Like a Model - Granite CounterTops and Stainless Steel Appliances - Large Open Concept Floor Plan in kitchen, dining, and living room - Counter Height Seating, Sectional Sofas, and multiple dining areas - Fully Equipped Kitchen includes Cookware, Tableware, and Full Line of Small Appliances - Luxury Pillowtop King Mattresses stocked with Extra Set of Linens - Covered Patio: Shaded lanai with outdoor dining table, chairs, and chaise lounges - South Facing Salt Water pool and spa for All Day Sun - Game room: Billiards, Air Hockey and gaming station complete with 2 rocker chairs - Loft: Seating with cable TV, dome hockey, shuffleboard, and 8000 in 1 arcade games - WiFI - Ultra High Speed Internet - Laundry Room - Washer/Dryer - Multi-Million Dollar Resort Amenities - 24/7 Guard Gated Community - Outdoor BBQ and Pool/Spa heat (available for additional fee)
Bed Configuration Sleeps 16 3 King (one En-suite bathtub and shower on 1st Floor with direct patio/pool access) 1 Queen 2 Full 4 Twin
Windsor at Westside Resort Amenities (No Resort Fees): - Clubhouse featuring community pool with lazy river and waterslide - Splash Zone - Sundry shop - Fitness center - Arcades - Multi-sports court - Tiki bar serving food and drinks - Volleyball - Basketball
Accommodatie-voorzieningen
Zwembad/spa
Gemeenschappelijk zwembad
Privézwembad
Verwarmd zwembad
Internet
Beschikbaar in de villa: gratis wifi
Parkeren en vervoer
Auto aanbevolen
Parkeerplekken ter plaatse
Keuken
Afwasmachine
Broodrooster
IJsmachine
Keukeneiland
Koelkast
Koffiezetapparaat/waterkoker
Kookgerei, borden en bestek
Kookplaat
Magnetron
Oven
Eetopties
Eettafel
Slaapkamers
7 slaapkamers
Beddengoed inbegrepen
Badkamer
5,5 badkamers
Bad
Bad of douche
Douche
Haardroger
Handdoeken inbegrepen
Woonruimtes
Eettafel
Woonkamer
Entertainment
Dvd-speler
Smart-tv met kabelzenders
Spellen
Videogameconsole
Videogames
Buiten
Aanlegplaats
Veranda
Wasvoorzieningen
Wasmachine/droger
Wasserette
Comfort
Airconditioning
Verwarming
Huisdieren
Geen huisdieren toegestaan
Toegankelijkheidsvoorzieningen
Rookvrije accommodatie
Uitgelichte locatiekenmerken
Dicht bij een dierentuin
Dicht bij een outletcentrum
Dicht bij een spa
Dicht bij een ziekenhuis
Dingen om te doen
Airhockey
Biljart/pooltafel
Spelletjesruimte
Sportschool
Verwarmd zwembad
Waterpark
Basketballen in de buurt
Ecotours in de buurt
Fietsmogelijkheid in de buurt
Golfbaan in de buurt
Jetskiën in de buurt
Kajakken in de buurt
Motorbootverhuur in de buurt
Natuurwandelingen in de buurt
Paardrijden in de buurt
Pretpark in de buurt
Vismogelijkheid in de buurt
Vogelspotten in de buurt
Waterskiën in de buurt
Zwemmogelijkheid in de buurt
Veiligheidsvoorzieningen
Koolmonoxidemelder (de eigenaar heeft aangegeven dat er een koolmonoxidemelder aanwezig is in de accommodatie)
Rookmelder (de eigenaar heeft aangegeven dat er een rookmelder aanwezig is in de accommodatie)
In- en uitchecken zonder direct persoonlijk contact
Minimale leeftijd om in te checken: 25
Uitchecken
Uitchecken voor 10.00 uur
Speciale incheckinstructies
Je ontvangt een e-mail van de eigenaar met instructies voor het in- en uitchecken
De informatie die de accommodatie verstrekt, is mogelijk vertaald met automatische vertaaltools
Huisregels
Guest Must Sign Rental Agreement. NO Pets. NO Parties. NO Smoking.
Fee for late checkout is $100/hour after 10:00 am.
Huisdieren
Geen huisdieren toegestaan
Kinderen en extra bedden
Kinderen zijn van harte welkom.
Evenementen
Geen evenementen toegestaan
Roken
Roken is niet toegestaan
Belangrijke informatie
Algemene info
Deze accommodatie wordt beheerd door een particuliere eigenaar (een partij die niet handelt vanuit zijn/haar vakgebied, bedrijf of beroep). De consumentenwetgeving van de EU, met inbegrip van het herroepingsrecht, is niet van toepassing op je boeking. Je boeking wordt wel gedekt door het annuleringsbeleid van de particuliere eigenaar.
Afhankelijk van het accommodatiebeleid kan voor extra personen een toeslag in rekening worden gebracht.
Bij het inchecken dien je mogelijk een erkend identiteitsbewijs met foto en een creditcard, pinpas of borgsom in contanten te verstrekken voor incidentele kosten.
Speciale verzoeken worden onder voorbehoud van beschikbaarheid bij het inchecken ingewilligd. Hiervoor kunnen extra kosten in rekening worden gebracht. Speciale verzoeken kunnen niet worden gegarandeerd.
Feesten of groepsevenementen ter plaatse zijn ten strengste verboden.
De eigenaar heeft aangegeven dat er een koolmonoxidemelder aanwezig is in de accommodatie.
De eigenaar heeft aangegeven dat er een rookmelder aanwezig is in de accommodatie.
De accommodatie beschikt over de volgende veiligheidsvoorzieningen: een brandblusser en een veiligheidsslot
Onze partner, Vrbo, beheert deze accommodatie. Je ontvangt een e-mail van Vrbo met een link naar een Vrbo-account, waarmee je je boeking kunt aanpassen of annuleren.
Overige info
Het wordt aanbevolen om per auto van en naar deze accommodatie te reizen.
Over deze buurt
deze villa is in de buurt van pretparken in Kissimmee te vinden. Als je tijdens je verblijf lekker wilt winkelen, zijn Oude stad en Disney Springs™ wel een bezoekje waard, terwijl reizigers die het liefst de populairste bezienswaardigheden uit de omgeving willen bewonderen hun hart bij Walt Disney World® Resort en Disney's Animal Kingdom® Theme Park kunnen ophalen. Eropuit met de kinderen? Sla Disney's Hollywood Studios® dan zeker niet over en bezoek een evenement of wedstrijd bij ESPN Wide World of Sports Complex. Ontdek de wateractiviteiten in de omgeving. Er zijn namelijk tal van faciliteiten in de buurt, bijvoorbeeld voor jetskiën en kajakken. Je kunt ook de natuur in trekken en paardrijden en deelnemen aan een ecotour. Bekijk onze reisgids voor Kissimmee
Kissimmee, Florida (ISM-Kissimmee Gateway) - 40 min. rijden
Restaurants
Wawa
6 min. rijden
McDonald's
5 min. rijden
7-Eleven
11 min. lopen
Circle K
6 min. rijden
Twistee Treat Berry Town
5 min. rijden
Veelgestelde vragen
Is Resort Villa Near Disney w Private Pool Spa Near Clubhouse Lazy River Arcade Gym voorzien van een zwembad?
Ja, deze accommodatie heeft een zwembad. De zwembaden omvatten een verwarmd zwembad.
Zijn huisdieren welkom bij Resort Villa Near Disney w Private Pool Spa Near Clubhouse Lazy River Arcade Gym?
Nee, huisdieren zijn bij deze accommodatie niet toegestaan.
Wat kost het om bij Resort Villa Near Disney w Private Pool Spa Near Clubhouse Lazy River Arcade Gym te parkeren?
Je kunt ter plaatse parkeren bij de accommodatie.
Hoe laat kan ik inchecken bij Resort Villa Near Disney w Private Pool Spa Near Clubhouse Lazy River Arcade Gym?
Je kunt vanaf 16.00 uur inchecken.
Tot hoe laat kan ik bij Resort Villa Near Disney w Private Pool Spa Near Clubhouse Lazy River Arcade Gym uitchecken?
Je dient uiterlijk om 10.00 uur uit te checken.
Waar ligt Resort Villa Near Disney w Private Pool Spa Near Clubhouse Lazy River Arcade Gym?
Deze gezinsvriendelijke villa in Kissimmee ligt binnen 5 km afstand van Lake Davenport en Four Corners FC. Ook Surfari Water Park en Island H2O Live! liggen binnen 10 km afstand.
Beoordelingen over Resort Villa Near Disney w Private Pool Spa Near Clubhouse Lazy River Arcade Gym
Beoordelingen
Zeer goed
Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.
Gastenscore: 10 - Uitstekend. 17 van 25 beoordelingen
10 - Uitstekend
17
Gastenscore: 8 - Goed. 2 van 25 beoordelingen
8 - Goed
2
Gastenscore: 6 - Redelijk. 1 van 25 beoordelingen
6 - Redelijk
1
Gastenscore: 4 - Matig. 1 van 25 beoordelingen
4 - Matig
1
Gastenscore: 2 - Ontzettend slecht. 4 van 25 beoordelingen
2 - Ontzettend slecht
4
8,6
Netheid
9,8
Locatie
Beoordelingen
Geverifieerd
10/10 – Voortreffelijk
Kim P.
17 dec 2021
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great Place
Our family thoroughly enjoyed our stay. Property was great and it was a great location.
Kim P.
4 nachten verbleven in december 2021
Geverifieerd
10/10 – Voortreffelijk
Joseph R.
26 feb 2023
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
great place to stay
overall a beautiful house. convenient location to all the parks.. the grounds were gorgeous.
Joseph R.
7 nachten verbleven in februari 2023
Geverifieerd
10/10 – Voortreffelijk
Jolynn B.
24 apr 2023
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Fun in the sun
We enjoyed our time at this property. The house was very clean and nice. The pool area was great. We loved the community pool area.
Jolynn B.
7 nachten verbleven in april 2023
Geverifieerd
10/10 – Voortreffelijk
Jennifer H.
12 nov 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Comfortable home with a lot of amenities
Beautiful, spacious home. Not too far from Disney and Universal Studios. Nice, safe area.
Jennifer H.
7 nachten verbleven in november 2022
Geverifieerd
10/10 – Voortreffelijk
victoria t.
22 okt 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
The property was perfect for our family of 12.
Plenty of space for us all. The pool was a perfect ending after a day at the parks.
victoria t.
8 nachten verbleven in oktober 2022
Geverifieerd
10/10 – Voortreffelijk
Chelsea H.
12 aug 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great for families!
We had an awesome stay at this property. The kids had a blast in the pool and hot tub. We also enjoyed time at the lazy river. Everything was very clean. We only had a small issue where the grill was not there when we arrived, but the property manager handled it and gave us a discount for the inconvenience.
Chelsea H.
5 nachten verbleven in maart 2022
Geverifieerd
10/10 – Voortreffelijk
Ares W.
30 mei 2023
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great Communication
Communication was above average, thank you!
Ares W.
4 nachten verbleven in mei 2023
Geverifieerd
4/10 – Slecht
Timothy F.
5 jul 2023
Positief: Netheid, inchecken, locatie en accuraatheid advertentie
Nice but HOT!!!
The house itself was amazing, nice community and great location, however when we arrived the house was an absolute furnace, stay 4 days and it never got below like 76 degrees. Other than the A/C issue we really enjoyed our stay
Timothy F.
4 nachten verbleven in juli 2023
Geverifieerd
10/10 – Voortreffelijk
Carlos M.
24 aug 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Bowling Team Visit
We stayed with 8 boys from our HS bowling team, myself (coach), and a parent for 4 nights and had a great stay. There was plenty of room for everyone.
Kevin was extremely communicative. We messaged each other every day during our stay. There were a few items (bubble hockey does have an issue and we found some broken pool cues). We weren't at the house very much, so those items didn't really bother us. The boys enjoyed the pool and just hanging out together in the living room.
Kevin mentioned being in the process of switching cleaning companies which would be good. The current company probably isn't as thorough as some guests would want.
The 1st floor Master Bedroom is a little warmer than the rest of the house, but there is a fan that moves the air around enough. If the door to the bathroom is closed, it actually makes it better.
The boys that stayed in the "pink" room did say that the twin beds were a little hard for their liking, but besides that, it was a great stay. There were no issues with our house code and getting in. The gate to the community was always open while we were there.
I really appreciated how attentive Kevin was during our stay - if I messaged him, he would reply as soon as he could (he is several hours behind EST).
Thank you for a great stay!
Carlos M.
4 nachten verbleven in augustus 2022
Geverifieerd
10/10 – Voortreffelijk
Delisa B.
27 dec 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great Family Space and Location
We thoroughly enjoyed our stay in this rental property. From the day we submitted payment until the end of our stay, the owner was super responsive and so kind. The home is beautiful, spacious, and located in a great neighborhood within minutes of everything you could need, from grocery to general shopping. When we did have to contact the property management team for an issue with the heating and plumbing, we received a response within minutes to rectify the problem and this was during the Christmas holiday! Unlike any rental I've ever stayed in this home had a fully equipped kitchen with all the cooking utensils you would need to prepare large meals for multiple people. There were toys and activities for the kids. If I had one critic, it would be the heated pool. We did pay to have the pool heated, but in the end, we were unable to get into the pool. We were told the pool was heated to a FL regulated temperature and could not be increased. So if that's the case, the FL regulated temp is too cold for colder days. That said, I wouldn't spend money on that if you visit during winter and the temperature is going to be in the 50s or 40s, and you expect to have a genuinely "heated pool". Still, I would definitely recommend this rental property to anyone with a large family/multiple guests. It was affordable and even though, we weren't able to get in the pool, we had a good time in a great home. Thanks for everything Kevin!
Delisa B.
4 nachten verbleven in december 2022
Geverifieerd
2/10 – Verschrikkelijk
Leander C.
21 jul 2024
Positief: Locatie
Negatief: Netheid, inchecken, communicatie en accuraatheid advertentie
Do Not Book
This property was filthy the sheets had stains the floors were not clean the ceiling fans were dirty there were roaches. The pac man game and air hockey do not work. The garage where the game room is has no air it’s to hot to play in. The host turns the air off and on with the Nest as he sees fit. The garbage disposal did not work at all nor did the Wi-Fi. The host even accused us of tampering with the pool pump to try to charge us an extra $800.00. Then when questioned about it he retracted the fee and statement saying it was the water level we should have added water to the pool. Also don’t book with his personal link Vacations of FL it is cheaper and vrbo allows it but he is not required to abide by vrbo rules. We did a video upon entering and vrbo did nothing to assist us when we contacted them and as of 7/20/24 has not.The owner Kevin told vrbo we were not being honest even though they had video. He then tried to charge for damages that were there when we got there and the video shows the damage. Even though we had insurance he still charged my credit card. This property is nothing short of a garbage dump dressed up with a bow.
Leander C.
5 nachten verbleven in juli 2024
Geverifieerd
2/10 – Verschrikkelijk
michelle k.
14 feb 2023
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
No control over cooling of house
The house and location were good. HOWEVER, the thermostat in the house is locked. When we arrived the house was hot downstairs and upstairs. I contacted the owner. His response, "The A/Cs are limited based on A/C technician recommendations and the Florida climate. With the humidity, it will cause the units to ice over, seize up and cause them to stop working. We've had a couple of instances where guests damaged the A/C units last Summer and caused hundreds of dollars in damage each time due to them being turned down too much and damaging the A/C systems.
There is a section in the welcome email that provides information on it:
Air Conditioning - Please make sure the AC is set no lower than 74 degrees. Turning the unit lower than 74 degrees will cause the unit to freeze, seize or stop working, which will cost a minimum service fee of $160 to come out to fix it, not including any additional repair fees for parts and labor.
I'm showing one of them is currently set to 72 (which is not recommended) and it estimates it will take about 2 hours to cool down to that temperature since the house was not being occupied prior.
We have rented houses twice a year for 6 years in Orlando and have never NOT been able to adjust the A/C. The house never got down to 74 degrees and was way too hot to sleep comfortably. At 2am on Sunday morning it was 76 degrees in the house with A/C set to 74!!
Lesson learned on my part! The next home we rent I will verify next time that the A/C unit can be adjusted to a comfortable temperature.
michelle k.
4 nachten verbleven in februari 2023
Geverifieerd
10/10 – Voortreffelijk
michael m.
1 sep 2022
Positief: Inchecken, communicatie, locatie en accuraatheid advertentie
Relaxing
Relaxing!
michael m.
4 nachten verbleven in augustus 2022
Geverifieerd
10/10 – Voortreffelijk
Tzippy W.
12 aug 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Spacious, comfortable and clean
Large home with plenty of room for family to spread out. Very clean. Attentive owner. Everyone loved the pool and hot tub.
Tzippy W.
15 nachten verbleven in april 2022
Geverifieerd
10/10 – Voortreffelijk
Holly A.
11 aug 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great Family House
My family and I had a great experience at this property. Definitely had a lot of room and all the kid entertainment was super for keeping them entertained. I would definitely recommend this property and stay here again.
Holly A.
2 nachten verbleven in april 2022
Geverifieerd
10/10 – Voortreffelijk
Christy B.
10 aug 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Perfect week
We had a group of 10 so there was more then enough room for us to all spread out and big spaces for us to be together without being crowded. Location was great and close to most anything we needed. Kevin was great to contact and make arrangements with prior to our arrival. We had no issues with anything once there! We loved the house and would definitely stay again!
Christy B.
7 nachten verbleven in juli 2022
Geverifieerd
2/10 – Verschrikkelijk
Owen K.
28 jul 2022
Positief: Inchecken, locatie
Negatief: Netheid, communicatie en accuraatheid advertentie
Bait and switch with no assistance from owner
1. The things that differentiated this property from others at Windsor and Westside were BROKEN.
- Bubble hockey: broken
- Shuffleboard: rough and unplayable
- Air hockey: damaged and barely playable
- Arcade game: broken
2. Zero diligence in housekeeping
- Dirty dishes in the cupboard. We've had to wash all the dishes before using.
- Mold and mildew in master bathroom.
- A few bedrooms had sheets that weren't changed -- they had hair and smelled like perfume.
- At least one bed was missing a top sheet.- A few roaches, dead and live.
3. Master bedroom was hotter than the rest of the house
The property owner made no attempts to improve the situation beyond arguing that there should not be anything wrong with the AC, wondering whether I'd contacted the property management about the cleanliness, and asking for pictures of the broken amenities.
I expect a property owner to bend over backwards when they get feedback that their investment property feels like a dump. I was schocked by the lack of concern and inaction.
Owen K.
6 nachten verbleven in juli 2022
Geverifieerd
10/10 – Voortreffelijk
Rahsaan f.
17 jul 2022
Positief: Netheid, inchecken, locatie en accuraatheid advertentie
Negatief: Communicatie
Awesome place to stay!
Location was nice, very Roomy. Amenities were great. Extras we're awesome, and would recommend a stay here.
Rahsaan f.
9 nachten verbleven in juli 2022
Geverifieerd
8/10 – Goed
Carthon D.
31 mei 2022
Positief: Inchecken, locatie en accuraatheid advertentie
The house was good.
The stay was good
Carthon D.
4 nachten verbleven in mei 2022
Geverifieerd
8/10 – Goed
Rea'Donna C.
28 mei 2022
Positief: Netheid, inchecken, locatie en accuraatheid advertentie
Negatief: Communicatie
Property Management was terrible put in a request for games to be fixed they never showed up!!
Need better property management
Rea'Donna C.
5 nachten verbleven in mei 2022
Geverifieerd
10/10 – Voortreffelijk
Anisha W.
10 mei 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
A few hiccups but overall a great stay,
The property was beautiful and is just like it is described and the pictures are accurate. The property management team and turn owner were very responsive to the major issue that we had and it was resolved within a few hours. Other maintenance issues exist such as leaking faucets and slow draining sinks, but they did not affect our stay. On site laundry was so convenient. The pool and jacuzzi were so much fun. The only recommendations I have is that the master bedroom is extremely hot and the bed is very soft, too soft where it offers no support . If you have people sensitive to heat or need a more supportive mattress, they need to take an upstairs bedroom. Also bring your own washcloths.
Anisha W.
4 nachten verbleven in mei 2022
Geverifieerd
10/10 – Voortreffelijk
Alex W.
31 mrt 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Fun Stay
A bunch of friends met down in FL for my brothers bachelor party where we went to a spring training game and golfed. The property was great. We didn't use any of the resort amenities, but did use the pool and hot tub. There was everything we needed to cook after a grocery trip, plenty of silverware and cookware for pretty much anything you can think of. Only complaint was the playstation didn't work and the bubble hockey machine was unplayable, not all of the knobs turned and one of the little players fell off. All in all would definitely stay here again, was a great place to stay.
Alex W.
3 nachten verbleven in maart 2022
Geverifieerd
2/10 – Verschrikkelijk
Sasha L.
27 mrt 2022
Positief: Inchecken, communicatie, locatie en accuraatheid advertentie
Negatief: Netheid
Poor customer service
We arrived about 45 mins early to our rental. We asked Kevin if it would be ok to go in early. I was told no, we had to wait until 4 because the cleaning process takes from 10-4. No cleaning crew was at the house when we arrived. Ok, fine. At 4 we went in. Everything looked good! We walked into the downstairs bedroom and noticed a pile of used towels on the bathroom floor. So we went through the house. Some beds were unmade, as if people had slept in them. Some bathrooms had used towels on the floor. I emailed Kevin and called the property manager. The sent someone out to check things out. The said there was a miscommunication with the cleaning service and the were given a wrong address. They said they would send someone out immediately. It took them an hour to arrive. They obviously couldn’t wash all the linen, so they did a load of towels. They Started a second load. Our group had dinner reservations that evening. We couldn’t shower and get ready as there were no clean towels. They said they would send someone out the next day to wash the rest. So basically, our first day was a wash. Missed our reservation for dinner too. I asked Kevin if he would refund our cleaning fee and the first days rate. He said he would only refund the pool/spa heating fee. Now, I understand miscommunications can happen, so I would think you would want to try and make things right with your customers. Not sure how he thought that would compensate for our first day being ruined and the house not being ready. The second day as we sat in the back patio by the pool drinking coffee, we saw something in the pool. On closer inspection, we realized it was a mouse. Again, I emailed Kevin. Was no help to us. All he said was he had no control over the wildlife around the house, but that he would send someone. Which a pool person came the next day, put a dipstick in the pool and went on his way. Still refused to compensate the first day and cleaning fees. I’m not a person that EVER writes a review, but this was ridiculous!! You would think you would want to make customers happy, but I don’t think Kevin really cares. I didn’t feel like we were asking for much. I write this review for people that value customer service, because I don’t think Kevin understands the value in customer service. Will not be staying in any of his properties again!
Sasha L.
3 nachten verbleven in maart 2022
Geverifieerd
6/10 – Matig
Lindy K.
4 mrt 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Communication was a 10!
Only downside is HDMI cord on the ps4 was broken so the kids were not able to use and the grill had no grease tray for the first grill and unfortunately we didn’t notice because it was dark but tried to make shift a tray because we didn’t get a replacement.
Would definitely recommend and come again!
Lindy K.
5 nachten verbleven in februari 2022
Geverifieerd
10/10 – Voortreffelijk
Lissette G.
9 feb 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie