First impression pulling in to the driveway was okay regarding the house itself but we did not like the fact that there was 2 large piles of garbage right in front of the property. Perhaps this happened because it was during the holiday's but either but know one wants to see garbage. Once inside, our impression was very good. The house is large and has an open concept, very spacious and well decorated. It did lack a bit in cleanliness. We noticed it was a little dirty and could have been cleaned more thoroughly, specifically the floors and kitchen counter tops.
Moving on, the most frustrating was that the pool heating was never turned on prior to our arrival even though we paid extra for it. When I called the manager they didn't even remember that we had prepaid for pool heating and we had to remind them that we did. We waited an hour for someone to show up to turn on the pool heater but at that point it was too late because it takes an entire day to heat a pool. Also the person who showed up to help with the heater had a bit of an attitude like they were frustrated to have to be there. The jacuzzi(hot tub) did reach optimal temperature after a couple hours but the pool never really heated during the entire weekend. Not sure if they should promote the pool being heated during the cooler months because visitors will be disappointed every time. They said something about when the jacuzzi heater and jets are on the pool heating goes off automatically which didn't make sense to us.
We also requested a BBQ grill which was not there either. They resolved it by bringing a grill from another house near by. Once again the manager didn't remember that we had requested it prior to our arrival. The propane tank was empty so we had to refill it which was stipulated in the agreement.
The house could have had more towels. For such a large house that sleeps 20 with a pool, it should be equipped with at least 30 to 40 towels minimum. Also the pool table could not be used because the sticks were all broken (no tips). Other than that the house was pretty well equipped with the exception of not having an champagne flutes, but maybe we're just being picky.
Lastly, something else that didn't sit well with us was the check-in and out times which were not standard and reduced our overall stay. Check-in was 5pm which is usually 3 or 4pm and check-out was 10am which is usually 11 or 12pm noon.
I will finish by adding that the home is fantastic but poorly managed.