Thank you for staying with us on your recent trip to Ottawa and for sharing your stay experience. Please accept our sincere apologies for the situations you encountered during your stay. I have shared your comments with our team and we will ensure to use them as a teaching moment. We hope you will provide us with another opportunity to show you our true hospitality the next time you are in Ottawa.Best,

Dear Michael,Thank you so much for your fantastic 5/5 review of your recent stay at The Metcalfe Hotel! We're thrilled to hear that you found our property great and enjoyed the tranquility it offers.Our team takes great pride in providing friendly and helpful service, so it's wonderful to know that you felt well taken care of during your time with us.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We can't wait to welcome you back for another amazing stay!Sincerely, The Metcalfe Team

Dear Katie,Thank you for taking the time to share your feedback with us! We're delighted to hear that you had an excellent experience during your stay at The Metcalfe Hotel.Providing our guests with a memorable and enjoyable stay is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future!All the best,The Metcalfe Team

Dear John,Thank you for taking the time to share your feedback regarding your recent stay at The Metcalfe Hotel. We appreciate your honesty and value your input.While we're glad to hear that you had a positive experience overall, we're always striving to improve and would love to know how we can make your next stay even better. If there are any specific areas where you feel we could have done better or if you have any suggestions for us, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience that exceeds your expectations.Warm regards,The Metcalfe Team

Dear Lainy,Thank you for selecting The Metcalfe Hotel, and for taking the time to share your generous review. We are delighted to learn that you thoroughly enjoyed your stay with us. Your recognition of our staff's professionalism fills us with immense pride. We are dedicated to exceeding expectations, both in service and personal connection, and it's heart warming to know that we succeeded in making your experience memorable.Ensuring our guests feel heard and well-cared for is paramount to us. Lainy, your decision to stay with us is sincerely appreciated, and we eagerly anticipate the opportunity to welcome you back in the future!Kindest regards,

Dear Ronald,Thank you for choosing The Metcalfe Hotel and thank you so much for your glowing 5/5 review! We're thrilled to hear that you had a fantastic stay with us at The Metcalfe Hotel. Your perfect rating means the world to us. We hope to welcome you back soon for another wonderful experience.Warm regards,

Dear Siamak,Thank you for sharing your recent experience with us at The Metcalfe Hotel and Cocotte Bistro Restaurant.We sincerely apologize for the breakfast service you encountered during your stay. Your feedback is invaluable to us, and we regret that despite our efforts to rectify the situation, it seems we were unable to meet your expectations and ensure your satisfaction.Please rest assured that we take your comments seriously and are actively working with our restaurant team to address the issues you have raised. Your comfort and enjoyment are paramount to us, and we are committed to improving our service standards to ensure a more seamless experience for all our guests.We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Should you wish to discuss your concerns further or require any assistance, please do not hesitate to contact us directly.Warm regards,The Metcalfe Team

Thank you Janelle for your review, we appreciate your feedback!

Je vous remercie Pierre pour vos commentaires. Nous avons vérifié la douche et confirmé que la couleur gris foncé est en effet attribuable à la teinte naturelle du ciment.N'hésitez pas à me contacter si vous avez d'autres questions ou besoins. Je reste à votre disposition pour toute assistance supplémentaire.Au plaisur,

Dear Scott,Thank you for taking the time to share your feedback regarding your recent stay with us at The Metcalfe. We're grateful for your input as it helps us continuously improve our services.We noticed you rated your experience with 3 stars, and we're eager to learn more about how we can elevate your next visit to a 5-star experience. Your satisfaction is incredibly important to us, and understanding the aspects that fell short of your expectations will allow us to address them effectively.Could you please provide us with additional details on what aspects of your stay led to the 3-star rating? Your insights will guide us in making the necessary adjustments to ensure a more enjoyable experience for you and our future guests.Thank you again for sharing your rating, and we look forward to hearing from you soon.Warm regards,The Metcalfe Team

Dear Jennifer,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay at The Metcalfe Hotel.It's fantastic to hear that you found our hotel beautiful and clean, and that our staff made your experience memorable with their kindness and helpfulness. We take great pride in providing excellent service, and it's rewarding to know that our efforts have made a positive impact on your visit.We're delighted that you appreciated our convenient location, within walking distance to fantastic restaurants and shopping destinations. And we're glad that our valet parking service made your stay even more convenient – we aim to take the hassle out of parking for our guests!Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay at The Metcalfe Hotel. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,The Metcalfe Team

Dear Leslie,Thank you for choosing The Metcalfe Hotel. Thank you very much for taking the time to share your feedback with us following your recent stay. We genuinely appreciate your honesty and are thrilled to hear that overall, you found our accommodations clean, comfortable, and convenient. It's wonderful to know that you experienced friendly service during your time with us.We are sorry for any discomfort you experienced due to the size of your room. We understand the importance of feeling at ease in your accommodation and regret that we fell short of your expectations. Your comments regarding the pressure you felt with tipping our housekeeping staff have been duly noted. We appreciate your perspective on this matter, please know tipping our staff is not an expectation and should/will always be your choice. We sincerely apologize for any discomfort you may have faced during this. We truly hope this experience doesn't stop you from coming to stay with us again, we truly appreciate your feedback and will strive to provide a better experience for you and all our guests. Thank you so much Leslie, have a wonderful day! Warm regards,

Hello Kwunfung,Thank you for choosing The Metcalfe Hotel and thanks for this fantastic 5 star rating. Achieving guest satisfaction is our main priority so we're delighted to to have met your expectations. Thanks again for choosing us and please consider making us your first choice for accommodations in Ottawa. Best regards,Front Office Manager

Hello Tony,It was our pleasure hosting you at The Metcalfe Hotel. You are valuable to us and we appreciate your feedback. It seems you had a positive experience overall but we were unable to WOW you. If there's anything specific you feel we could improve upon to earn that extra star, please don't hesitate to let us know. We're always striving to meet and exceed our guest experiences so please share any thoughts you may have.Regards,Front Office Manager

Dear Ding,Thank you for choosing The Metcalfe Hotel and thank you so much for your glowing 5/5 review! We're thrilled to hear that you had a fantastic stay with us at The Metcalfe Hotel. Your perfect rating means the world to us. We hope to welcome you back soon for another wonderful experience.Warm regards,

Dear Yves,Thank you very much for choosing to stay with us at The Metcalfe Hotel and for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed our service and found our front desk team to be accommodating during your stay. Providing exceptional service and ensuring our guests feel welcomed and well taken care of are top priorities for us.We truly appreciate your kind words and the 5-star rating. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic experience.Warm regards,The Metcalfe Team

Thank you, Gagan for your review, we appreciate your feedback!

Dear Andre, Thank you for choosing The Metcalfe Hotel, and thank you for you review. We are so happy to see you enjoyed your stay with us, as you left us a perfect 5/5 review. We would love to hear what we did to make your stay amazing! Please do not hesitate to reach out to us to let us know! We truly look forward to seeing you again.Warmest regards,

Dear Parth, Thank you for choosing The Metcalfe Hotel for your stay, and thank you for leaving us a stellar 5/5 rating. We are so happy you enjoyed your stay with us, we would love to see you soon and provide you with another 5/5 stay. Please do hesitate to reach out to us. We would love to know what made us stand out to you! Have a wonderful day!Kindest regards,

Dear Darian,Thank you for your positive rating! We're delighted to see that you had a fantastic experience with us at The Metcalfe Hotel. If you have any specific feedback or comments you'd like to share, please feel free to reach out. We appreciate your support and hope to welcome you back for another wonderful stay in the future.Best regards,The Metcalfe Team

Dear Kate,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found your stay at The Metcalfe Hotel incredibly comfortable, clean, and stylish. It's wonderful to know that you also enjoyed the service provided by our great and friendly staff.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay.Warm regards,The Metcalfe Team

Chère Josée-Anne,Merci d'avoir partagé votre expérience positive avec nous à l'hôtel Metcalfe ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour, que vous avez trouvé nos chambres magnifiques et que vous avez bénéficié d'un service professionnel. Nous sommes également ravis de savoir que vous avez eu un excellent dîner au Cocotte Bistro.Nous apprécions vraiment vos commentaires et espérons vous accueillir bientôt pour un autre séjour exceptionnel.Cordialement, L'équipe Metcalfe

Dear Justin,Thank you for choosing the Metcalfe Hotel for your recent stay. We're thrilled to hear you appreciated the unique style and decor that set our establishment apart. Our designers have meticulously curated every space within the hotel to offer an ambiance that is both sophisticated and inviting, ensuring that every guest's experience is as visually pleasing as it is comfortable. From the art installations that grace our common areas to the thoughtful interior design of our guest rooms, every detail is crafted to create an atmosphere of elegance and flair.We're delighted your stay reflected the high standard we aim to uphold and hope to welcome you back soon for another impeccable experience.Warm regards,The Metcalfe Team

Dear Yude,We are overjoyed to receive your glowing review of the Metcalfe Hotel. It's wonderful to know that you found our hotel to be not just a "really good place" but also one that offers great value at a reasonable price. Our goal has always been to provide an exceptional stay experience that balances quality, comfort, and affordability, ensuring that every guest leaves with fond memories and the desire to return.Your enthusiasm for revisiting us is the highest compliment we could hope for, and we eagerly look forward to your next stay. Until then, we'll continue to strive for excellence in everything we do, aiming to surpass your expectations once more.Sincerely, The Metcalfe Team

Dear Dylan,Thank you so much for taking the time to share your wonderful experience at The Metcalfe Hotel! We are thrilled to hear that you enjoyed your stay with us and that our room and overall experience met your expectations.We take great pride in providing exceptional service and creating a comfortable and luxurious environment for our guests, so it's fantastic to hear that you felt pampered during your time with us. Your kind words about our staff's hospitality mean a lot to us, and we will be sure to pass along your compliments to the entire team.Thank you once again for choosing The Metcalfe Hotel for your stay in Ottawa, and we can't wait to welcome you back for another perfect experience in the future!Warm regards,The Metcalfe Team

Dear Alexei,Thank you for your glowing review and for making The Metcalfe Hotel your go-to choice for your business trips to Ottawa! We truly appreciate your continued trust and loyalty.It's wonderful to hear that our consistent service, comfort, and convenience have made such a positive impression on you. Providing a peaceful and comfortable retreat for our guests, especially during busy business trips, is always our priority.We're delighted that you've found our amenities, including our spacious work desks and reliable Wi-Fi, to be well-suited to your needs as a business traveler. Our team takes great pride in ensuring that every aspect of your stay is tailored to make your time with us as productive and enjoyable as possible.Thank you again for your kind words and for choosing The Metcalfe Hotel. We look forward to welcoming you back on your future trips to Ottawa!Warm regards,The Metcalfe Team

Dear Michel, Thank you for choosing to stay at The Metcalfe Hotel. We appreciate your glowing review and the perfect 5/5 rating! We're thrilled to hear you enjoyed your experience with us. Rest assured, we're committed to continuing our tradition of exceptional service for your next visit and beyond. Looking forward to welcoming you back soon!Warm regards,

Good evening Rick, Thank you for choosing to stay at The Metcalfe Hotel! We are ecstatic to see you loved your stay with us. We look forward to continuing to provide you with a 5/5 experience. We hope you give us the chance to exceed your expectations next time! Have a wonderful day!Best regards,

Dear Todd, Thank you for choosing to stay with us at The Metcalfe Hotel. We are truly happy to hear you enjoyed your stay with us! Your feedback is truly important to us. We would love to hear more about how your stay went. Give us a call (613-231-6555) or send us an email (Reservations@themetcalfehotel.com). Have a wonderful day!Warm regards,

Dear Dongling,Thank you for your wonderful 5-star review of The Metcalfe Hotel! We're thrilled to hear that our prime location contributed significantly to the convenience and enjoyment of your stay, allowing you easy access to explore all the important sites and places nearby. At The Metcalfe Hotel, it's our top priority to ensure our guests have unforgettable experiences, bolstered by our hotel's proximity to must-see attractions. We eagerly anticipate the opportunity to host you again soon for another exceptional adventure!Sincerely, The Metcalfe Team

Dear Michael,Thank you very much for awarding our hotel with a stellar 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had such a wonderful experience during your stay.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there are any specific aspects of your stay that you particularly enjoyed or any team members who went above and beyond to make your visit memorable, we would love to hear about them.Once again, thank you for choosing The Metcalfe Hotel, and we hope to have the pleasure of welcoming you back for another exceptional stay in the near future.Sincerely, The Metcalfe Team

Dear Nicolas, Thank you for choosing to stay at The Metcalfe Hotel. We are sorry to see we did not meet your expectations during your stay. We would love to hear more about your stay with us; let us know what we can do better. Please give us a call at 613-231-6555. Kindest regards,

Dear Dwain, Thank you for choosing The Metcalfe Hotel. We truly appreciate your feedback and we are happy to see you enjoyed your stay with us we would love to hear what you'd loved about The Metcalfe! Don't hesitate to reach out to let us know. Our phone number is 613-231-6555.Kindest regards,

Dear Marc,Thank you for choosing to stay at The Metcalfe Hotel! We are truly happy to see you enjoyed your stay with us. Your review is important to us and we'd like to know what made your stay a 5/5. We'd love to hear your feedback. We hope to see you soon at you again in the future. Warm regards,

Hello Jacqueline,Thank you for taking time to submit this lovely review. I'm sorry your kids were disappointed because we didn't have a pool but I'm glad this didn't spoil your experience. The pool was removed during recent renovations and replaced with a lovely games area and basketball court. I hope the pool wasn't a deal breaker because it would be our pleasure to host you again. Thanks for making it The Metcalfe and thanks again for this 5 star rating.

Thank you Mohammad for your kind words, we appreciate your feedback! We look forward to welcoming you back with us!Yours,

Dear Rebecca, Thank you for choosing The Metcalfe Hotel! We are ecstatic to hear you enjoyed your stay with us. Your review is greatly appreciated as we get a great understanding of what our guests enjoy. We look forward to seeing you again in the future; have a wonderful day!Best regards,

Hello Sarah, Thank you for staying at The Metcalfe Hotel! We are very happy to see you enjoyed your stay with us! We're also very glad you were able to find great activities nearby, we would love to provide you with more recommendations if you choose to visit us again in the future. Have a great day!Kind regards,

Dear Mariana,Thank you for taking the time to share your feedback regarding your recent stay at The Metcalfe Hotel. We truly appreciate your input.Ensuring the highest standards of property condition, staff service, and cleanliness is of utmost importance to us. We are pleased to hear that you found our property to be well-maintained, our staff to be accommodating, and our cleanliness standards to be satisfactory.Your comments serve as encouragement for us to continue delivering exceptional experiences to all our guests.We hope to have the opportunity to welcome you back to The Metcalfe Hotel in the future and exceed your expectations once again.Warm regards,The Metcalfe Team

Dear Dustin,Thank you for sharing your excellent review of The Metcalfe Hotel. We are thrilled to hear that you enjoyed your stay with us and that you found our unique atrium to be amazing.Providing friendly and helpful service is a top priority for us, and we're delighted that our staff met your expectations. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience.We look forward to welcoming you back to our hotel on your next visit to the area.Warm regards,The Metcalfe Team

Dear Brett,Thank you for sharing your fantastic review of The Metcalfe Hotel. We are delighted to hear that you enjoyed our convenient location close to Ottawa's key attractions, including the Parliament Buildings, museums, and the Byward Market.We strive to provide our guests with easy access to the best that Ottawa has to offer, and we're thrilled that you found it convenient to explore the city's great restaurants and pubs on foot.We appreciate your kind words and hope to welcome you back to The Metcalfe Hotel in the future for another enjoyable stay.Warm regards,The Metcalfe Team

Dear Dean,Thank you for taking the time to share your feedback following your recent stay at The Metcalfe Hotel. We truly appreciate your comments as they help us improve our services.We apologize for any inconvenience caused by the worn flooring material in your room. Your feedback regarding this matter is valuable, and we will address it promptly to ensure a more comfortable experience for our guests.We understand the importance of a peaceful night's sleep, especially when traveling with family, and we regret that this aspect fell short during your stay.We're pleased to hear that overall you found our hotel to be very nice, and we hope that despite the mentioned issue, you were able to enjoy your time with us.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely, The Metcalfe Team

Dear Carina,Thank you for awarding us a perfect 5-star rating! Your feedback is greatly appreciated, and we are delighted to know that you enjoyed your experience at The Metcalfe Hotel.If there is anything specific you particularly enjoyed during your stay or any suggestions you have for us to make your future visits even more enjoyable, please feel free to share. We always strive to exceed our guests' expectations.We look forward to welcoming you back for another exceptional stay in the future.Warm regards,The Metcalfe Team

Hello Richard, Thank you for choosing The Metcalfe Hotel! We are truly happy to see you enjoyed your stay with us. We sincerely appreciate the generous review. We look forward to providing you continuous 5/5 service when you choose to stay with us again in the future!Kindest regards,

Dear Matthew, We're truly sorry to read about your disappointing experience. Your feedback is important to us and has been noted. We're committed to improvement and hope to better serve our customers in the future. Thank you for letting us know.Sincerely,The Metcalfe Team

Dear Moray,Thank you so much for your fantastic review and the 5/5 rating! We are honored to hear that you consider The Metcalfe Hotel the best value hotel in Ottawa, in your opinion. Our team works hard to ensure that we provide an excellent balance of comfort, quality, and value to all our guests, and it's incredibly rewarding to know that our efforts have resonated with you.We would love to hear more about what aspects of your stay contributed to your positive experience. Feedback from our guests is invaluable as it helps us to continuously improve and ensure we always meet or exceed expectations.Thank you again for choosing The Metcalfe Hotel for your stay. We look forward to welcoming you back in the future and striving to make your next visit even more memorable.All the best,The Metcalfe Team

Dear Ross,Thank you for your outstanding 5-star rating! We appreciate you taking the time to share your feedback with us.We're thrilled to hear that you had an excellent experience at The Metcalfe Hotel. If there's anything specific that made your stay memorable or any additional feedback you'd like to share, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,The Metcalfe Team

Chère Catherine,Merci beaucoup pour votre avis positif et pour avoir attribué 4 étoiles sur 5 à votre séjour au The Metcalfe Hotel. Nous sommes ravis d'apprendre que vous avez trouvé l'hôtel agréable et calme, et que vous y avez bien dormi. La satisfaction et le confort de nos clients sont nos priorités absolues, et il est gratifiant de savoir que nous avons réussi à vous offrir une expérience reposante.Nous comprenons votre préoccupation concernant le prix du stationnement et nous vous remercions pour votre compréhension et flexibilité à utiliser l'alternative suggérée du stationnement à l'hôtel de ville. Nous sommes toujours à la recherche de moyens pour améliorer l'expérience de nos clients et apprécions vos commentaires constructifs.Votre intention de retourner au The Metcalfe Hotel lors de votre prochaine visite à Ottawa nous honore grandement, et nous nous engageons à rendre votre prochain séjour encore plus satisfaisant.Nous attendons avec impatience l'opportunité de vous accueillir à nouveau.Cordialement,L'équipe du Metcalfe

Dear Alexei,We are absolutely thrilled to receive your glowing review and learn that The Metcalfe Hotel has become your new favorite destination in downtown Ottawa! It's our highest priority to provide a welcoming and exceptional experience for all our guests, and we're delighted to know we've succeeded in making your stay memorable.Your kind words and the promise of your return mean the world to us. We are already looking forward to welcoming you back and ensuring that each visit is as enjoyable as the last, if not more. Please do not hesitate to reach out to us for any future bookings or requests to make your next stay even more special.Thank you once again for choosing The Metcalfe Hotel and for taking the time to share your experience. See you again soon!Warmest regards,The Metcalfe Team

Cher Olivier,Un grand merci pour votre évaluation élogieuse ! Nous sommes enchantés d'apprendre que vous avez passé un séjour agréable parmi nous. Votre suggestion concernant l'ajout d'un isolant au bas des portes pour atténuer le bruit du restaurant dans les chambres est extrêmement précieuse pour nous. Nous prendrons immédiatement des mesures pour évaluer cette possibilité et améliorer ainsi le confort de nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt pour une expérience encore plus mémorable.Bien à vous,The Metcalfe Team