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Beoordelingen van At Home Inn & Suites

2.5 out of 5
At Home Inn & Suites
6550 Pensacola Boulevard, Pensacola, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 378 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 233 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 141 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 124 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 125 van 1001 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jacobus, Best

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Voor wandelaars zeer gevaarlijk
4 nachten verbleven in november 2022
Reactie van Manager op 17 nov 2022
Thank you for being our guest. The county is in the process of building sidewalks along the road in front of our place.

6/10 – Redelijk

Ferteri, columbus

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Overall, decent place for the price. It seemed as if some people were living on the property. My mother-in-law got bit by something in the middle of the night as she was sleeping. She woke up because of the painful itching. The area was red and swollen. Did not see any bed bugs but it could have possibly been one.
2 nachten verbleven in april 2024

4/10 – Matig

hannah

When I went to book a room the person working reception had sold our room out to someone else
1 nacht verbleven in april 2024

8/10 – Goed

Hannah, Baton Rouge

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice little place! Floors could have been cleaned better but all around it was okay! It was good for one night for a cheap last min place to stay!
1 nacht verbleven in april 2024
Reactie van Manager op 29 apr 2024
Thanks for staying here.

10/10 – Uitstekend

Savannah

Reisde met familie
We loved how clean the room was, staff was very welcoming & helpful. The pool was nice & clean too! All around great stay.
2 nachten verbleven in april 2024
Reactie van Manager op 18 apr 2024
Terrific! We are happy to see you had a great experience. Thank you for being our guest and leaving your review. Please come visit us again!

10/10 – Uitstekend

Mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great great aervice by staff and they were super helpful and attentive.
5 nachten verbleven in maart 2024
Reactie van Manager op 5 apr 2024
We appreciate you being our guest and leaving your review. We help you visit us again.

8/10 – Goed

Ian

1 nacht verbleven in maart 2024
Reactie van Manager op 29 apr 2024
Thank you for being our guest and leaving your review. Please visit us again!

8/10 – Goed

Sheila

Positief: Staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. The rooms where recently renovated and very clean. The bathroom sink didn’t drain quite properly but it was no big deal.
1 nacht verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Thank you for being our guest and leaving your feedback. We will check out that sink.

8/10 – Goed

Jasmine

1 nacht verbleven in maart 2024
Reactie van Manager op 18 apr 2024
Thank you for being our guest. Please come back!

10/10 – Uitstekend

sherry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Somebody up stairs bumping all night other then that a 10
1 nacht verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Thank you for being our guest.

8/10 – Goed

Courtney

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Highly recommend. The employees were SO helpful and accommodating
1 nacht verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Thank you for being our guest and leaving your nice comments. Please visit us again!

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check-in was quick and informative. There was a different clerk this time, but like the other clerks, she was nice, friendly & knowledgeable.
1 nacht verbleven in maart 2024
Reactie van Manager op 7 mrt 2024
Thank you for being our guest and leaving your review. We hope you keep coming back!

10/10 – Uitstekend

Terrance

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was nice and clean
1 nacht verbleven in februari 2024
Reactie van Manager op 7 mrt 2024
Thank you for staying and leaving your review. Please come back.

6/10 – Redelijk

ARIENNE

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was clean and looked nice, but the toilet was cooked, our room was positioned underneath the bright outside sign that still leaked light into the room, the beds were pretty uncomfortable, the vending machines stole money without vending, & the housekeeper didn't clean our room. I would consider staying in a better room at the back of the property with better beds.
2 nachten verbleven in februari 2024
Reactie van Manager op 26 feb 2024
Thank you for staying and leaving your feedback. I wish you would have let our front desk know about your issues with your stay and we could have moved you and helped with the other things.

10/10 – Uitstekend

Flavio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel confortável !
Reactie van Manager op 26 feb 2024
Thank you for being our guest. We hope you visit us again!

10/10 – Uitstekend

Lilyan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was nice for the price
5 nachten verbleven in februari 2024
Reactie van Manager op 26 feb 2024
Thank you for staying here and leaving your comments. We hope to see you again.

10/10 – Uitstekend

Dorothy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The young lady that was at the desk when we checked was fantastic. We were stranded in Pensacola due to a car accident. We had injuries and did not get to hotel until after 2:30 am. She was so helpful and kind. Day shift personal were great as well. Made a terrible day much better
1 nacht verbleven in februari 2024
Reactie van Manager op 26 feb 2024
We are sorry about your accident Dorothy. It is nice to hear that you were comforted staying here and happy with the service of our staff. Thank you for being our guest and leaving your comments. We hope you can visit again for a nice vacation.

10/10 – Uitstekend

DENISE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great lobby! Check in was easy with a very nice front desk hostess!!
1 nacht verbleven in februari 2024
Reactie van Manager op 18 feb 2024
Terrific! We are happy you enjoyed your stay, and thank you for being our guest. Please come visit us again!

10/10 – Uitstekend

Marcel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Manager op 18 feb 2024
Thank you for being our guest and leaving your review. We hope to see you again!

2/10 – Ontzettend slecht

Jahbrey

Negatief: Netheid, personeel en service
3 nachten verbleven in februari 2024
Reactie van Manager op 18 feb 2024
Thank you for being our guest. I hope if you had issues, you let the front desk know. We are always trying to improve.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van At Home Inn Staff op 10 feb 2024
We are so happy you enjoyed your stay with us. We hope to see you again! Safe travels.

10/10 – Uitstekend

Brittany, Pensacola

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is one of the only hotels I’ll book with reasonable and good looking on the inside
1 nacht verbleven in februari 2024
Reactie van At Home Inn Staff op 7 feb 2024
Thank you for leaving your review, safe travels

10/10 – Uitstekend

Salomao

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Manager op 5 feb 2024
Thank you for being our guest and leaving your review. We hope you will visit us again!

10/10 – Uitstekend

Tina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van At Home Inn Staff op 30 jan 2024
Thank you for your review! We hope to see you again soon.

10/10 – Uitstekend

Tina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Manager op 25 jan 2024
Thank you for staying and leaving your review.

2/10 – Ontzettend slecht

Dwight

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Manager op 25 jan 2024
Thank you for being our guest.

2/10 – Ontzettend slecht

Monica, Pensacola

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van At Home Inn Staff op 30 jan 2024
We are sorry for your experience, we are interested in learning how we can better serve our guests. What went wrong during your stay?

10/10 – Uitstekend

Tina

2 nachten verbleven in januari 2024
Reactie van Manager op 22 jan 2024
We appreciate you being our guest and leaving your review. Please come visit us again!

10/10 – Uitstekend

Kevin

1 nacht verbleven in januari 2024
Reactie van Manager op 22 jan 2024
Thank you for being our guest and leaving your review. We hope to see you again!

10/10 – Uitstekend

Tina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van At Home Inn Staff op 10 jan 2024
Thank you!

6/10 – Redelijk

Levi

You get what you pay for
6 nachten verbleven in december 2023
Reactie van Manager op 10 jan 2024
Thank you for being our guest.

10/10 – Uitstekend

Ricky

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Manager op 10 jan 2024
We are happy you enjoyed your stay and thank you for being our guest.

10/10 – Uitstekend

BRAD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 10 jan 2024
Thank you for being our guest. We hope to see you again!

6/10 – Redelijk

Brenda

1 nacht verbleven in december 2023
Reactie van Manager op 10 jan 2024
Thank you for staying here. Please come back.

4/10 – Matig

Thomas E

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Main building, lobby was as advertised, rooms were not properly taken care of, or properly cleaned. We booked two rooms well in advance and requested to be close together. At ck in, they wanted to put us in different buildings. We decided to not ck in ans forfeited one nights stay with the second to be refunded. It still has nor been refunded.We were told not to go to Walmart after dark and to only travel north to look for other accommodations. When the wife and her sister dont feel safe i will take the loss of one night for 2 rooms.
2 nachten verbleven in december 2023
Reactie van Manager op 10 jan 2024
Thomas, I'm so sorry about the issues you experienced and for the inconvenience it cause your family. We have made sure to train our new staff better on handling these type of situations and again apologize for what happened. It is very unusual.

10/10 – Uitstekend

LISA

1 nacht verbleven in december 2023
Reactie van Manager op 10 jan 2024
Thank you for being our guest. We hope to see you again!

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked my experience at check in, Lincoln was very knowledgeable, kind, informative and helpful. Check out with Dana went well. The system that this property has-works really well and it doesn’t take long to check in or out.
2 nachten verbleven in december 2023
Reactie van Manager op 10 jan 2024
We are happy you enjoyed you experience staying here and we thank you for being our guest. Please come visit us again!

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always enjoy booking a room here
1 nacht verbleven in december 2023
Reactie van Manager op 16 dec 2023
We appreciate you being our frequent guest. We are happy you enjoy your stays with us and look forward to seeing you again!

2/10 – Ontzettend slecht

DL Zo

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The man at the front desk was absolutely rude to my wife and I. We have stayed here before with no issues but when we went to check in we were charged for the room after we had paid for it online. So we in total charged for the room we were in TWICE, on top of the $100.00 security deposit along with this man’s nasty attitude towards us. My wife was getting frustrated and she said that she would step outside to calm down and the man yelled at her, “You do that!” After she tried to be an adult and remove herself from the situation. He also refused to give us a refund, stating that we were not charged online and that we had to pay when we got there even tho we showed him all of the receipts and payments. To top it off, my wife only inserted her card once into the machine meaning the man charged her for the surety deposit the proceeded to do another transaction without her knowledge which was easier for him because the card reader didn’t require a pin to work. Overall, we will never be going there again due to this man’s poor service to us, along with his incapability to properly do his job especially with us both being military members working in the local area.
1 nacht verbleven in december 2023
Reactie van Manager op 16 dec 2023
I'm so sorry to hear about your experience. I did not get the same story from our clerk, but I'm checking into more of the situation. It is very unusual to hear about any of our staff reacting that way, but I apologize and I will be looking into this more. We don't want any of our guests to have a bad experience.

8/10 – Goed

Lilyan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kind people
9 nachten verbleven in november 2023
Reactie van Manager op 16 dec 2023
Thank you for being our guest.

6/10 – Redelijk

makeyah

Positief: Personeel en service
3 nachten verbleven in november 2023
Reactie van Manager op 16 dec 2023
Thank you for being our guest.

4/10 – Matig

loretta

2 nachten verbleven in november 2023
Reactie van Manager op 10 jan 2024
Thank you for being our guest.

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I'll definitely book this hotel for future trips.
I booked this hotel based on the reviews that I read and I have to say that I was very happy with this hotel. The room was nice, very clean, and it smelled really nice. When I checked in, the girl at the front desk was super sweet and was very helpful with my special payment circumstances. We stayed for two nights and when we asked for maid services for the second day, they came in and took our stuffed animals and made a little "scene" with them and left sweet handwritten notes for us. I've never had that kind of thing happen at any other hotel that I've ever stayed at. So that little bit of extra thoughtfulness really meant a lot. The only complaint that I had was that there were no blinds in our room when every other room had them. We had curtains, but no blinds; so that was very disappointing. That and the USB ports in both of the lamps didn't work, but that was only a minor inconvenience and didn't make me think any less of our experience.
2 nachten verbleven in november 2023
Reactie van Manager op 10 jan 2024
Thank you for being our guest and leaving your comments. We appreciate you feedback as we are always trying to improve. Please come visit us again!

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service
3 nachten verbleven in november 2023
Reactie van Manager op 16 dec 2023
Thank you for being our guest.

2/10 – Ontzettend slecht

Heidi

Negatief: Netheid, staat van de accommodatie en faciliteiten
The USB outlets didn't work and there was mold in the shower.
3 nachten verbleven in oktober 2023
Reactie van Manager op 16 dec 2023
Thanks for staying and leaving your feedback. It is unusual what you experienced and we are always trying to improve.

10/10 – Uitstekend

Christopher, rocky face

1 nacht verbleven in november 2023
Reactie van Manager op 16 dec 2023
Thank you for being our guest and leaving your review.

10/10 – Uitstekend

ivonne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service and super clean
1 nacht verbleven in november 2023
Reactie van Manager op 27 nov 2023
It is great to see you had an enjoyable stay. Thank you for being our guest and leaving your review. We hope you visit us again!

8/10 – Goed

gil f

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Manager op 27 nov 2023
Thank you for being our guest and leaving your review. Please come back again!

10/10 – Uitstekend

Azaria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Manager op 27 nov 2023
Thank you for being our guest. We hope to see you again!

4/10 – Matig

Erica

Positief: Personeel en service
Negatief: Netheid
People was loud outside and the room smelled and the bathroom wasn’t cleaned properly and definitely needs to be updated. The door didn’t have a deadbolt it was removed. Which is not good for safety reasons
1 nacht verbleven in november 2023
Reactie van Manager op 27 nov 2023
I'm sorry about your experience. I wish you would have let us know so we could have moved you to a different room. I will look into the issues you commented about.