4/10 – Matig
Kathy P.
25 jul 2025
Positief: Netheid
Beautiful condo
The condo was very clean and comfortable. Unfortunately the clothes dryer did not work for our entire stay. The communication with the guest person was not great. She took quite sometime to respond d to the issue. Did not offer any alternatives other than waiting for a part to arrive. As far as we know it never did arrive. I requested laundry service or another unit to be able to dry clothes for 4 adults and 2 kids for 5 days. She did not respond to my request. One of the things we enjoy about these vacations is coming home with clean clothes. We have stayed at many condos for many years and have never had this issue, that was referred to as an inconvenience. The icemaker did not work either and we reached out to our guest contact. She said a repairman would be out the next day. Once we contacted her that afternoon about the dryer her only concern was the dryer not the icemaker. I have reached out to the rental company and am waiting on a response. The condo was perfect except for the non working dryer which we were told was working the day we arrived. We did not attempt to use it the first night as we didn’t need to. But the next day it did not work. Our guest contact asked us to turn the breaker for the dryer off for 15 min then back on to reset it. Probably shouldn’t have done that as it could have been hazard. That did not resolve the issue. Hopefully I can update this review after hearing from the rental company.
Kathy P.
5 nachten verbleven in juli 2025