Stephanie, we sincerely apologize for any disappointment concerning our lost and found fee. This additional fee helps us cover the cost of our employee's travel time to the home and the post office to ensure we get your missing items back to you safely and sound. We understand leaving an item behind can be stressful and encourage our guests to check for any personal items before leaving the home. We appreciate you taking the time to share your feedback and hope for the opportunity to host you again.