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Beoordelingen van Ixora Hotel

4 out of 5
Ixora Hotel
Jalan Baru, Bandar Perai Jaya, Perai, Penang

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 108 van 293 beoordelingen" "
Gastenscore: 8 - Goed. 122 van 293 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 293 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 293 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 293 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Kelvin

Zakenreiziger
Positief: Personeel en service, voorzieningen
Hotel is a bit old, fridge was not in good condition, room not too clean, toilet water are unable to drain out. However services provided was okay.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Lee, KLUANG

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
2 nachten verbleven in april 2024

8/10 – Goed

Lee, KLUANG

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay many time already, this time at toilet found cockroach.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Lee, KLUANG

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location quiet
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Prakash

2 nachten verbleven in februari 2024

10/10 – Uitstekend

MOHAMAD AMIN ARIFF

1 nacht verbleven in januari 2024

8/10 – Goed

Quy

Positief: Netheid, personeel en service
Overall, i thought the hotel is good. A number of things to watch out for: 1. There were government taxes which i had to pay at check-in. So i had to pay an extra 150 rm otherwise the would not let me check-in. Was this lastminute fault or hotel fault? Mot sure. 2. As Ixora is on the mainland, any Grab to island will
8 nachten verbleven in januari 2024

8/10 – Goed

Nadia Masra

1 nacht verbleven in december 2023

8/10 – Goed

Nadia Masra

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Rated 3 star because service is kinda bad
Asked to change towel 2 times but didnt deliver any until we checked out.
1 nacht verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service
Decent location, mediocre service
Airconditioning turns on and off every 10 minutes. Room phone not working so you have to go to the lobby to complain. Complained with the receptionist, says the maintenance crew will attend to my room, does not come at all. Took a 3 bed room, came with only 2 sets of pillows. Complained about this, same case, housekeeping did not come either. Thankfully only stayed one night. Staff not equipped to handle high occupancy rate. Only saving grace for the hotel is it's location and convenience. Everything else is below average.
1 nacht verbleven in november 2023

8/10 – Goed

Tan

1 nacht verbleven in november 2023

10/10 – Uitstekend

Dhana

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in november 2023
Reactie van Marketing Communication Assistant Manager op 9 nov 2023
Dear DhanaThank you for providing us your feedback after your recent stay with us. We are pleased to learn that in general your stay was good.We look forward to welcoming you back again soon,Yours SincerelyRasyima GhazaliMarketing Communication Assistant Manager

4/10 – Matig

Tack Kin

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is not like the picture showing. The pillow is smelly. When i step into the room, a very bad smells in the room. The water tap is leaking.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Komala, Petaling Jaya

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall have a good stay
2 nachten verbleven in september 2023
Reactie van Marketing Communication Assistant Manager op 9 nov 2023
Dear KomalaThank you for providing us your feedback after your recent stay with us. We are pleased to learn that in general your stay was good.We look forward to welcoming you back again soon.

6/10 – Redelijk

TAE WOO

Zakenreiziger
Positief: Comfort kamer
15 nachten verbleven in september 2023

6/10 – Redelijk

Chuah Seong

4 nachten verbleven in augustus 2023

4/10 – Matig

Jianwei

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor services. Need to wait long for check-in. I asked for a few hangers and I didn't get them until I repeated the request for 3 times. One of the toilets was stucked so I asked the staff to fix it. One guy came and checked the problem in the morning and promised to fix it soon after we go out. When we came back at night, it was not fixed yet. I had to request again at the front desk. Finally a guy came and fixed it just in a few minutes. I requested to change the beddings for the kid on the third day's morning via putting the changing card on the bed. In the evening when we were back, we found that the beddings were still the same one as before, with the same dirt.
3 nachten verbleven in augustus 2023

8/10 – Goed

Mohammad Faidzzal

Reisde met familie
2 nachten verbleven in juli 2023

10/10 – Uitstekend

acheyakumaran

2 nachten verbleven in juli 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023

10/10 – Uitstekend

FARVINNISA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was spacious and clean. Staffs were quick and friendly. Right next to Megamall. Parking was easy. No complaints. Everything was okay. Highly recommended!
1 nacht verbleven in juni 2023

6/10 – Redelijk

Dean

Negatief: Personeel en service
Hotel was fine. Rooms were nice at a broad level but grubby when you look up close. The staff were incredibly slow for check in and check out.
1 nacht verbleven in mei 2023
Reactie van Rasyima Ghazali op 31 mei 2023
Dear DeanThank you for your review on the recent stay with us in May 2023. We have taken note on the feedback given and gradually improving the rooms condition and check-in process to ensure we able to welcome you back in future with better service and experience.

2/10 – Ontzettend slecht

Vintage

Zakenreiziger
Negatief: Netheid, personeel en service
So bab service customer service front not local people so language so bad
1 nacht verbleven in mei 2023
Reactie van Rasyima Ghazali op 31 mei 2023
Dear VintageThank you for your review and we have forwarded the customer service issue to the Department Head for necessary improvement on the language and service.Thank you for staying with us and we hope to see you again in the near future with a better service.

6/10 – Redelijk

Jit Hao

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
the room is big but the items inside all are old and doesnt worth for the money paid
1 nacht verbleven in maart 2023
Reactie van MANAGEMENT op 4 apr 2023
Dear Jit HaoWe have taken note of your kind feedback and shall try to use such to excel even more, hopefully by the time of your next visit, we shall like to impress you with further improvements in services & quality.

6/10 – Redelijk

Regine

Positief: Personeel en service
Negatief: Netheid
Staff were friendly and helpful. However, the Room was not well maintained. There is stain on carpet, safe was not working, bedsheets and towels were so dirty that we need to ask them to change The ceiling at the toilet was leaking as well.
4 nachten verbleven in maart 2023
Reactie van MANAGEMENT op 4 apr 2023
Dear RegineThanks for placing your trust in us and your willingness to share.Best,Rasyima GhazaliAssistant Marketing Communications Manager

6/10 – Redelijk

Liyana

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
light switch is not practical. 10 minutes I look for the light switch to off and there is no bathtub, I read the comments and the facility provided has a bathtub
1 nacht verbleven in februari 2023
Reactie van MANAGEMENT op 13 feb 2023
Dear LiyanaYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 – Ontzettend slecht

Siti Zuleha

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The check in took neatrly 1 hours. We need to que and the que was too long and many was not satisfied.
1 nacht verbleven in januari 2023
Reactie van MANAGEMENT op 27 jan 2023
Dear SitiYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 – Ontzettend slecht

AZLAN

1 nacht verbleven in december 2022
Reactie van MANAGEMENT op 27 jan 2023
Dear AzlanYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

4/10 – Matig

Abdul Majid

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
First and last stay
Slow check in and took so long queue. Room not ready almost 4 oclock. Had to waste time waiting @ lobby. Breakfast was so so and not worth it. Check out also had to queue for about 15-20minutes.
1 nacht verbleven in december 2022
Reactie van MANAGEMENT op 27 jan 2023
Dear Abdul MajidYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en comfort kamer
Disgusting room
The room is spacious but it is very very dirty with bad smell. I suspect the house keeper didn't change the bed sheet as I found some hairs and boogers on the bed, the bed and carpet also have bad smell. It is very disgusting to stay in this hotel. I will never come back again.
2 nachten verbleven in december 2022
Reactie van MANAGEMENT op 27 jan 2023
Dear Sir/MadamYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

10/10 – Uitstekend

Yee Guan

2 nachten verbleven in december 2022
Reactie van MANAGEMENT op 27 jan 2023
Dear Yee GuanYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

6/10 – Redelijk

Choon Sheong, Singapore

Reisde met familie
Took too much time for check in while there have 2 groups of the guests at that time. Maybe they need to update the system. The breakfast is not bad but it's good if can improve in term of more selection of foods.
2 nachten verbleven in oktober 2022
Reactie van MANAGEMENT op 27 jan 2023
Dear Choon SheongYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 – Ontzettend slecht

YOHEI

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
チェックインに1時間も要した。2度と使用しない。
1 nacht verbleven in oktober 2022
Reactie van MANAGEMENT op 27 jan 2023
Dear YoheiYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

10/10 – Uitstekend

MOHAMAD AMIN ARIFF

1 nacht verbleven in september 2022
Reactie van MANAGEMENT op 27 jan 2023
Dear MohamadYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

10/10 – Uitstekend

Zulqarnain

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2022

10/10 – Uitstekend

Minoru

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
急遽宿泊したけど、綺麗な部屋でゆっくり休めました。
1 nacht verbleven in september 2022

8/10 – Goed

Sheikh Mohamad Syazwan

2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Yu Heng

1 nacht verbleven in juli 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Chitra

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to move around
3 nachten verbleven in juni 2022

6/10 – Redelijk

rahimy

1 nacht verbleven in juni 2022

8/10 – Goed

Mohd Firdaus

2 nachten verbleven in november 2021
Reactie van Suzie Alias op 12 mrt 2022
Thank you for your review about your stay at Ixora Hotel Penang. We are glad to hear that you had an overall lovely experience at our hotel.

2/10 – Ontzettend slecht

Daryl Jes

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not a 3/4 star rated hotel
though I have checked-in very late, the hotel didn't accommodate to my request of a late check-out time. I paid the full price for a exec suite because my booking for a superior room (with king bed) has been given away to another guest. The room I got (#320) had a mildew odor - no wonder the hotel kept the air-conditioning turned on (was super cold when I entered the room) - gave me a slight eerie feeling. Was too tired to make a fuss about it. The reviews mentioned superb, delicious breakfast BUT it was to my surprise that the breakfast is what you get from a motel - wish the hotel mngt could look into it. Only eggs (sunny side up) & coffee were good.
1 nacht verbleven in november 2021
Reactie van The Management op 14 jan 2022
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are sorry to read that there aspects of your stay that left you disappointed. The hotel always aims to ensure that every guest has a great experience and are always saddened to know that someone has left underwhelmed. Kindly rest assured it has been addressed with the respective team for the better improvement. Thank you once again for your feedback, and we hope to see you soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2021
Reactie van Apple Chou op 18 nov 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

10/10 – Uitstekend

MALA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van The Management op 15 nov 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

8/10 – Goed

Jason, Langkawi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent property
1 nacht verbleven in september 2021
Reactie van The Management op 22 sep 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel.

10/10 – Uitstekend

NOR ASMAWI

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2020
Reactie van The Management op 4 jan 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

6/10 – Redelijk

Noorsahida

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2020
Reactie van The Management op 4 jan 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience.

10/10 – Uitstekend

Faeizal

1 nacht verbleven in september 2020

10/10 – Uitstekend

Dominic

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not bad
A family trip. This hotel is very near to PLUS highway, and next to a mall, so quite convenient. However, there isn't much choice for good food nearby. Need to drive a bit further away.
1 nacht verbleven in juli 2020
Reactie van The Management op 12 aug 2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.