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Beoordelingen van Sheraton Grand Mirage Resort, Port Douglas

5 out of 5
Sheraton Grand Mirage Resort, Port Douglas
Port Douglas Road, Port Douglas, QLD

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 487 van 842 beoordelingen" "
Gastenscore: 8 - Goed. 215 van 842 beoordelingen" "
Gastenscore: 6 - Redelijk. 86 van 842 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 842 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 842 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Trevor

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent for families with a range of food options.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Tugce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stunning property extremely clean and well maintained. My kids had a blast in the pool and we enjoyed the restaurants at the hotel. Staff were super friendly and attentive. We will visit again
5 nachten verbleven in april 2024

10/10 – Uitstekend

Waleed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are amazing. Special thanks to Brandon who offered to take our luggage to our room with his golf cart without even asking him. Food was amazing, lots of variety. Would’ve been nice if there was another pool table to minimise waiting time. AC was noisy a bit in our room, but not to the extent that I should’ve given less than 5 stars.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Ross

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful pools, grounds and staff.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Jacqueline, WARWICK

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous resort, great location, but you can’t walk into town. A bit exclusive, and all the better for that. Rooms well appointed with bath/shower, Wi-Fi etc. Amazingly NO gym- you have to get a taxi to the country club across the road. The USP for us was access directly to 4 mile beach, except when the tide is up and of course you can’t swim in the sea! Over the 5 nights we ate twice in town, and 3 times at the fusion beach bar in resort…the dining room was too smart, and the casual dining room was EMPtY. Great little coffee shop in lobby for a light breakfast. You have to use SR coaches to get in and out of town which adds the the costs, but they are fine and take you to the airport too. Pools and facilities wonderful and they are cleaning all the time!
5 nachten verbleven in april 2024

8/10 – Goed

Richard, Durham

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Larysa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect. . 10/10
6 nachten verbleven in maart 2024

6/10 – Redelijk

Courtney

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in maart 2024

6/10 – Redelijk

Rina

Reisde met partner
Positief: Netheid, personeel en service
No many options for eating.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Sydney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Beau

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff, pool, everything beautiful
7 nachten verbleven in januari 2024

4/10 – Matig

Mirza

Reisde met familie
Negatief: Netheid, personeel en service
High hopes which was not met. Not even close.
The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.
10 nachten verbleven in december 2023

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience for my family first time in Port Douglas.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Jessica

5 nachten verbleven in december 2023

10/10 – Uitstekend

Badiha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a great experience. Many great facilities and very accommodating.
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Natasha

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

6/10 – Redelijk

Natasha

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dissatisfied
It was quite old and given the price we paid to not have air conditioning or clean room was very disappointing
2 nachten verbleven in december 2023

10/10 – Uitstekend

Sean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the breakfast buffet. Staff were helpful when required as well
6 nachten verbleven in december 2023

10/10 – Uitstekend

Virgil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Even during the cyclone the team were fantastic and tried their best to keep us informed and try to keep the facilities open. Extremely well done to all the staff.
5 nachten verbleven in december 2023

10/10 – Uitstekend

Nestor

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cyclone Jasper
Great holiday amazing pools/lagoon rooms were nice. We got out there just before the cyclone
1 nacht verbleven in december 2023

8/10 – Goed

Bindi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back
5 nachten verbleven in november 2023

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Nicole

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing! Can’t fault anything about our stay!
2 nachten verbleven in november 2023

8/10 – Goed

Sonia Louise

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The pool was very clean and very peaceful , because so many to choose from not crowded at all.
5 nachten verbleven in november 2023

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the pools
4 nachten verbleven in november 2023

10/10 – Uitstekend

Christina

5 nachten verbleven in oktober 2023

8/10 – Goed

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large resort and great pool and beautiful gardens
7 nachten verbleven in oktober 2023

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great restaurants, large and clean pool - plenty of chairs around, friendly and helpful staff and high standard of cleanliness
6 nachten verbleven in oktober 2023

10/10 – Uitstekend

Warren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wow, wow. Bliss. Beautiful resort. The gardens are fabulous A dream come true. Large pool entry accomodation worth the money. Very friendly staff. Walk along Four Mile Beach delightful on appropriate tide
5 nachten verbleven in oktober 2023

8/10 – Goed

Justine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautifully situated with stunning walks available on Four Mile Beach at doorstep. My room was lovely however I did ask for a change of room as the first I was given had two issues: too close to wedding reception (noisy!) and the daybed and chairs needed reupholstering (grubby!) Also one more point - in room tech (TV and screen sharing) needs updating. Expected more for the $$ on those points
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Michael Adrian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pools were amazing and swim up bar Surrounding areas are so beautiful and tranquil Would definitely stay again
6 nachten verbleven in oktober 2023

10/10 – Uitstekend

luke

3 nachten verbleven in oktober 2023

6/10 – Redelijk

Megan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for. Thumbs down for; 👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again. 👎Booked for 4 people only supplied items for 2 people 👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once 👎on checkin asked if we could get a late checkout, was told to ask the day before. 👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us 👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone. 👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all. 👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were clean Spacious staff were friendly and helpful pools and pool area amazing
3 nachten verbleven in september 2023

10/10 – Uitstekend

Leslie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well designed and maintained property with extensive pools as a feature. Dining options varied but some not always available due to demand and pre-booked functions.Staff friendly and helpful. Noticeable noise from children during school vacations. Excellent golf course.
6 nachten verbleven in september 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stay
We didn't stay long enough but we enjoyed our overnight stay.
1 nacht verbleven in september 2023

10/10 – Uitstekend

David Murray

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The big swimmable lagoons and pools
6 nachten verbleven in september 2023

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great place to stay. The pools and spaces around and above the pools were amazing with lounges or couches everywhere. Family loved it with sandy pool beaches or rocks/decks to climb into the pool. Its a great place to relax and good food options just down the road. Recommend it you wont regret it
5 nachten verbleven in september 2023

6/10 – Redelijk

Kurt

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
It didn't deliver value for the amount paid. Buffet breakfast often ran out of a particular dish, in other words they were slow to replenish. As for trying to get a barista made coffee - good luck!!, on one particular day after asking three times including as we sat down to breakfast (for 35mins) we never received our coffee order. Room service - any order under $75 incurred an $8 delivery charge. Really when you're paying $600 a night and $32 for a cheese platter you would think delivery is covered.
4 nachten verbleven in september 2023

8/10 – Goed

rebecca

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Lovely clean and fresh hotel with beautiful amenities.
3 nachten verbleven in september 2023

10/10 – Uitstekend

MERRYN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in september 2023

10/10 – Uitstekend

Malcolm

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location close to beach and town, lots of swimming pools in the complex.
6 nachten verbleven in september 2023

6/10 – Redelijk

Richard

1 nacht verbleven in september 2023

10/10 – Uitstekend

David

Positief: Netheid, staat van de accommodatie en faciliteiten
The relaxed atmosphere
8 nachten verbleven in september 2023

6/10 – Redelijk

Joanne

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The floors in the room need to mopped, not only vacuumed. My soles of my feet were black, my pet peeve. You could feel the floor was grubby. Our lagoon access room, the balcony was covered black soot, from god knows where from. The place n general is liking tired. Otherwise the rest was fine considering it’s an older hotel, thanks to Christopher Skase!
2 nachten verbleven in september 2023

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were amazing so were the facilities
4 nachten verbleven in september 2023

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pools were amazing and a great variety of options to relax in. Beach access for walks outstanding.
7 nachten verbleven in augustus 2023

8/10 – Goed

Andrew

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good pool and buffet breakfast. Poor room cleaning and we were placed close to their convention area that held events at night that are noisy, not great with children.
8 nachten verbleven in augustus 2023

8/10 – Goed

Rowan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was well laid out, with good service. Thought it was a bit pricey for what it was.
1 nacht verbleven in augustus 2023