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Beoordelingen van The Palms Turks and Caicos

5 out of 5
The Palms Turks and Caicos
Grace Bay Beach, Providenciales, Providenciales

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 722 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 185 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 65 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 1003 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Tessie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Beach service was not good
4 nachten verbleven in april 2024
Reactie van Manager op 2 mei 2024
We are sorry to see that you only had a 3 out of 5 stay with us. We will work immediately to provide more consistent beach service.

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Manager op 1 mei 2024
Thank you for your 5 out of 5 rating.

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great resort
4 nachten verbleven in april 2024
Reactie van Manager op 28 apr 2024
Thank you for your great review.

10/10 – Uitstekend

Mario Cosmo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quality of the service, wonderfull swimmin pool and beach and the staff team is great speccially Jane, at the beeakfast restaurant - she is wonderful.
5 nachten verbleven in april 2024
Reactie van Manager op 29 apr 2024
Thank you for your wonderful review. We will make sure to recognize Jane for her wonderful work.

10/10 – Uitstekend

Diana

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Manager op 29 apr 2024
Thank you for your 5 out of 5 rating.

10/10 – Uitstekend

Matthew Dominick

Reisde met partner
Positief: Voorzieningen
The property was beautiful. Easy walk to the beach. Staff was excellent, very kind! Will love to return in the future.
5 nachten verbleven in april 2024
Reactie van Manager op 26 apr 2024
Thank you for your excellent review. We would also love for you to return in the future.

10/10 – Uitstekend

Vandana, North Caldwell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay and highly recommend.
7 nachten verbleven in maart 2024
Reactie van Manager op 25 apr 2024
Thank you for your wonderful review.

10/10 – Uitstekend

Lily Ivette, Bronx

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved how clean the place was. Rooms were cleaned early and drinking water was available both by the beach and the pool. The continental breakfast was fantastic!
4 nachten verbleven in april 2024
Reactie van Manager op 25 apr 2024
Thank you for the lovely review. The housekeeping staff work very hard to keep the entire property as clean as possible. We are happy that you enjoyed the full American breakfast buffet.

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Manager op 25 apr 2024
Thank you for your 5 out of 5 rating.

10/10 – Uitstekend

Mollie, Ellenton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the most beautiful beaches we have ever been to. Rooms were beautiful (crown molding, chandeliers, comfy bedding) Loved the complimentary breakfast every morning and able to grab bottled water every day out of the coolers by the pool. We enjoyed the restaurants and bars on property as well as a great massage at the spa. Super duper friendly staff! We did some private boat excursions at Caicos Dream Tours (their beach hut is just out on the beach next door, highly recommend them) One of our absolute most favorite vacations to date.
4 nachten verbleven in april 2024
Reactie van Manager op 25 apr 2024
Thank you for your beautiful review. We are happy to see that you enjoyed every part of the resort and excursions that leave right from the beach.

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Hotel was beautiful and great location right on grace bay beach. Staff was moderately friendly but not over the top.
5 nachten verbleven in april 2024
Reactie van Manager op 24 apr 2024
Thank you for your beautiful review. Yes, The Palms has a great spot on one of the widest parts of Grace Bay Beach.

10/10 – Uitstekend

Nichole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Manager op 16 apr 2024
Thank you for your 5 out of 5 rating.

10/10 – Uitstekend

Jocelyn Rose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, friendly and helpful staff, just the right sized resort.
6 nachten verbleven in april 2024
Reactie van Manager op 9 apr 2024
Thank you for your beautiful review. The staff enjoy helping our guests have the best stay possible with us.

10/10 – Uitstekend

Lauren

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay at the Palms was outstanding. The service was terrific, Eddy helped us with all our needs throughout our stay. Our family can't wait to return!
5 nachten verbleven in maart 2024
Reactie van Manager op 1 apr 2024
Thank you for your outstanding review. We will recognize Eddy for his great work. We hope you and your family don't wait too long to return.

8/10 – Goed

PETROS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel but not 5-star yet. Beach is magnificent. Swimming pool looked nice. It is hard to find towels or beach chairs. This is unacceptable for a 5-star hotel that you pay $1,500-2,000/day Rooms are spacious and clean. The whole property is well-kept and clean. Room service is nice and discrete There are 2 restaurants, parallel23 is top-notch! Breakfast is good but without variety. Not a breakfast of a 5-star hotel... The staff at the breakfast area/restaurants are not as welcoming as you would expect. Overall, a positive experience but very pricey for the provided services! To management: Please fix a few things and we will happily return!
5 nachten verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Thank you for your very good review. We did have an unacceptable towel supply issue this past week and apologize that it affected your stay with us. We are taking steps to avoid the issue in the future.

10/10 – Uitstekend

frayba

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
Reactie van Manage op 14 mrt 2024
Thank you for your great review and 5 out of 5 rating.

4/10 – Matig

Greta

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 15 mrt 2024
We are very sorry that you did not have a proper Palms experience. We appreciate that you responded to our email. We will use your comments for training with our staff.

8/10 – Goed

Emmanuel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The facility was very nice, but the service had issues. In general, service was slow and you had to proactively request something; they don't approach you to ask if you need anything. They operate at a different much slower pace. Same limited continental breakfast every day should be improved upon. They nickel and dime you. Breakfast was included in the price, but you can't just seat yourself at breakfast; you have to tell them your room number to be seated. Most of the time, you have to ask to be served coffee. Then, they bring you a bill asking for a tip even though they did not serve you anything except coffee. No ice machine; you have to call room service and pay a tip. At the restaurants, they add a tax and service charge to the bill and there is a line item for a tip. So, why ask for a tip if they already charged you a service charge?
7 nachten verbleven in maart 2024
Reactie van Manager op 11 mrt 2024
Thank you for your review. I am sorry to see the service issues you experienced. We will point out your comments to the staff for training purposes. I do want to note that our complimentary breakfast is a full American breakfast buffet with an omelet station.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff
5 nachten verbleven in februari 2024
Reactie van Manager op 10 mrt 2024
Thank you for your 5 out of 5 rating. The staff do make the difference to provide a 5 out of 5 guest experience.

8/10 – Goed

lynn

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
The property was very nice. Our room was beautiful. The customer service needs improvement.
7 nachten verbleven in maart 2024
Reactie van Manager op 10 mrt 2024
Thank you for your very nice review. We are sorry that you did not receive the proper level of Palms service that so many of our guest's experience. We hope you return to give us the opportunity to try again.

10/10 – Uitstekend

Nowshin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved my short stay at The Palms resort! It was truly such a gorgeous and intimate space. Highlights included the refreshing welcome drinks, being surrounded by eye-catching florals, the lovely breakfast buffet in the garden, and the very inviting beachfront bar. It felt like a serene oasis at the edge of Grace Bay beach.
1 nacht verbleven in februari 2024
Reactie van Manager op 7 mrt 2024
Thank you for your gorgeous review. We work hard to keep The Palms a special oasis on the best beach in the Caribbean.

10/10 – Uitstekend

Jenny, University place

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van Manager op 3 mrt 2024
Thank you for your 5 out of 5 rating.

8/10 – Goed

Derek

4 nachten verbleven in februari 2024
Reactie van Manager op 24 mrt 2024
Thank you for your 4 out of 5 rating. We wish you had a 5 out of 5 stay.

10/10 – Uitstekend

Alexander

Positief: Personeel en service, staat van de accommodatie en faciliteiten
I liked the services , the breakfast, the relaxation and the beach. I didn't like the cost and I think its was too expensive the room and the food for the whole think. Finally, I found dangerous no bars in the tub, particularly for Seniors like my self . No place to hold while taking a shower or getting in and out the shower.
3 nachten verbleven in februari 2024
Reactie van Manager op 5 mrt 2024
Thank you for your 5 out of 5 review. We are starting a suite renovation project later this year and will be making the bathtubs more accessible and safer.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Palms was awesome. Good pool, easy beach access, and the food was underrated. The breakfast buffet was ok — the fresh squeezed OJ machine was great, but there was never any almond milk for coffee! Jane, the food manager, was a delight; she deserves all the Star Bucks! Keep up the great work Jeff and team!
5 nachten verbleven in februari 2024
Reactie van Manager op 25 feb 2024
Thank you for your awesome review. We will make sure to recognize Jane for her delightful work. Your comment about almond milk will be passed along to the F&B Managers.

10/10 – Uitstekend

Joseph Emmanuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good staff. Very good service. Would definitely stay there again.
4 nachten verbleven in november 2023
Reactie van Manager op 16 feb 2024
Thank you for your very good review. We hope you don't wait too long to return for another stay with at The Palms..

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We recently had a week-long stay at The Palms and enjoyed every aspect of it. The grounds and beach are beautiful and our room was perfect - elegant, quiet, comfortable and well looked after by housekeeping. Nice balcony. The buffet breakfast was fine for me although my partner would have enjoyed more variety. Staff, especially in the lobby, was very friendly and helpful. We had dinner at a number of restaurants in the area, including the Ritz-Carlton and Seven Stars, but the best of the week was at Parallel 23 at The Palms. Food was excellent and the outdoor evening setting is beautiful. Might have been nice to have more fish on the menu but the choices were very good. The live entertainment was great. Shout out to Jane at Parallel 23 and The Garden (for breakfast) who was always ready with a smile and a friendly greeting. The 72 West restaurant on the beach was also very good. It was sometimes challenging to get chairs by the pool but the staff there were also very helpful. I would definitely return.
7 nachten verbleven in januari 2024
Reactie van Manager op 11 feb 2024
Thank you for your very friendly review. We will recognize Jane for her exceptional work.

10/10 – Uitstekend

Janet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service is outstanding. Well maintained pool, beach, room, and poolside bathroom was kept very clean.
7 nachten verbleven in januari 2024
Reactie van Manager op 7 feb 2024
Thank you for your outstanding review. The staff work hard to make sure very guest receives the best service possible. The pool team works diligently to maintain the pool.

10/10 – Uitstekend

Jill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most beautiful property. Warm pool water. Connected to beautiful beach with activities. Free waters and beach rentals included.
4 nachten verbleven in februari 2024
Reactie van Manager op 5 feb 2024
Thank you for your beautiful review. The Palms is located on one of the best spots on beautiful Grace Bay Beach.

10/10 – Uitstekend

Christopher Robert

Reisde met partner
Positief: Voorzieningen
Super clean, all employees were very nice and friendly. Included breakfast was excellent. Pool chairs were hard to come by after 7:30am. We chose to taxi if we wanted dinner off the resort ($25-30/night).
7 nachten verbleven in januari 2024
Reactie van Manager op 3 feb 2024
Thank you for your very nice review. All the staff especially housekeeping work very hard to keep the entire resort clean. We always have enough pool chairs for all of our guests.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luxurious feeling throughout the property and beachfront. The outside area outside the property is residential and not too appealing to walk around.
1 nacht verbleven in januari 2024
Reactie van Manager op 3 feb 2024
Thank you for your luxurious review. We are not sure where you walked to as there are only other resorts in the area around The Palms.

10/10 – Uitstekend

Jason

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
had a great time
3 nachten verbleven in januari 2024
Reactie van Manager op 3 feb 2024
Thank you for your review. Please return for another great time real soon.

10/10 – Uitstekend

Kathy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van Manager op 1 feb 2024
Thank you for your 10 out of 10 rating.

10/10 – Uitstekend

Kathy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful hotel. Some of the pool bar staff could be a bit more attentive but it’s busy at the swim up bar. We got sailing lessons out off the beach on a Hobie cat and Duywan was super friendly and a patient and attentive teacher. The restaurants on property are delicious and you can walk to Mr Groupers which is a popular local restaurant. The concierge will help with excursions and whatever else you need!
5 nachten verbleven in januari 2024
Reactie van Manager op 30 jan 2024
Thank you for your beautiful review. We will make sure to recognize Dywan for his good work. We will address the attentive issue with the F&B Manager. We hope you return for another visit soon.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comp breakfast very convenient. We had dinner one evening at their upscale restaurant - food decent but the cats that roam the property were aggressive even after being shoed away several times - ruined the dinner
7 nachten verbleven in januari 2024
Reactie van Manager op 31 jan 2024
Thank you for your review. We are sorry to see how cats ruined your dinner. We are addressing this issue.

10/10 – Uitstekend

Ray

2 nachten verbleven in januari 2024
Reactie van Manager op 29 jan 2024
Thank you for your 10 out of 10 rating.

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Voorzieningen
Beautiful resort
7 nachten verbleven in januari 2024
Reactie van Manager op 1 feb 2024
Thank you for your beautiful review.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything!!
6 nachten verbleven in januari 2024
Reactie van Manager op 28 jan 2024
Thank you for your 5 out of 5 rating. We are thrilled to see that you enjoyed everything about the resort.

10/10 – Uitstekend

Elizabeth, Bluffton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Manager op 23 jan 2024
Thank you for your 5 out of 5 rating.

10/10 – Uitstekend

Andy Viktor, Great Falls

Positief: Voorzieningen
Excellent
7 nachten verbleven in januari 2024
Reactie van Manager op 29 jan 2024
Thank you for your excellent review.

4/10 – Matig

William

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
This is not 5 star service. Most of the staff seems like they don't even want to work there. Every request felt like I was bothering them. The propery itself is gorgeous.
4 nachten verbleven in januari 2024
Reactie van Manager op 20 jan 2024
Thank you for your review. We are very sorry to see that the staff didn't provide you with a proper Palms experience. We would like you to reach out to us so we can address the specific service failures.

10/10 – Uitstekend

Ericka

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our 9 day immensely! Beautiful property and the staff was great! An easy complimentary bike ride to the shopping district.
8 nachten verbleven in januari 2024
Reactie van Manager op 20 jan 2024
Thank you for your beautiful review. For your next visit, you can stay for 10 days.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property in a great location on Grace Bay.
5 nachten verbleven in januari 2024
Reactie van Manager op 20 jan 2024
Thank you for a beautiful and great review. The property is located on one of the best spots on Grace Bay Beach.

10/10 – Uitstekend

Victor

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was excellent The grounds, pool, and beach were spectacular We had a 2 bedroom suite with an ocean view the room was more than we expected Great vacation through Expedia
4 nachten verbleven in januari 2024
Reactie van Manager op 20 jan 2024
Thank you for your excellent review. The landscaping team works very hard to keep the grounds spectacular.

10/10 – Uitstekend

Ahmed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay overall
5 nachten verbleven in januari 2024
Reactie van Manager op 20 jan 2024
Thank you for your great review. We hope you return soon.

6/10 – Redelijk

Maryam

Reisde met familie
Positief: Voorzieningen
This property is a 5 star hotel but it was more like a 3 star. It is in need of renovation badly. The staff were all amazing and courteous. Always trying to please you.
4 nachten verbleven in januari 2024
Reactie van Manager op 20 jan 2024
Thank you for your review. We are planning a suite refurbishment later this year. We hope you return to see the improvements. The staff will be here to please you again.

10/10 – Uitstekend

Ilyse

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great stay - the beach, rooms, amenities (including fitness facilities) were all great. The breakfast was good too - special thanks to Janie Seeetin the hostess at breakfast who has an amazing attitude and was a delight.
7 nachten verbleven in januari 2024
Reactie van Manager op 20 jan 2024
Thank you for your great review. We will make sure to recognize Jane for her amazing work.

10/10 – Uitstekend

gus, Cambridge

5 nachten verbleven in december 2023
Reactie van Manager op 20 jan 2024
Thank you for your 5 out of 5 review.

10/10 – Uitstekend

ILIAS

4 nachten verbleven in december 2023
Reactie van Manager op 20 jan 2024
Thank you for your 5 out of 5 review.

10/10 – Uitstekend

Gregg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Third visit to The Palms, keeps getting better every time. Truly a five star property in every way
4 nachten verbleven in december 2023
Reactie van Manager op 22 dec 2023
Thank you for your review. We look forward to having your fourth stay with us be your best stay yet.