Kameruitzicht

Beoordelingen van Windsong on the Reef

4.5 out of 5
Windsong on the Reef
Stubbs Rd, Providenciales, Providenciales

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 694 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 212 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 49 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1003 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Robert, Keller

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was excellent for a family of 4 adults and the Wi-Fi was good for satellite/remote working!!!
4 nachten verbleven in mei 2024

8/10 – Goed

Robert Louis

Reisde met partner
Positief: Voorzieningen
Wonderful property. Right on the beach but close to shopping, restaurants etc.
4 nachten verbleven in mei 2024

8/10 – Goed

Andy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location right on the reef. Definitely a bonus if you like snorkeling but bring reef shoes and reef friendly sunscreen. Staff members are very friendly! The free continental breakfast was worth skipping at "JoJo's" but "Dune" provides a fabulous ambiance for dining right next to the beach. We didn't venture out from the hotel grounds because we found the hotel's location perfect for what we wanted: 1 night accommodation with easy access to snorkeling on-site. Would definitely stay here again but only if we could book a large ocean front suite with our own kitchen so we could cook our own meals.
1 nacht verbleven in mei 2024
Reactie van Jimmy Molter ~ Managing Partner op 18 mei 2024
Andy, I appreciate the time you've taken to share your comments with other travelers regarding your stay at Windsong. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and thank you for recognizing their attentive service. I will enjoy sharing your compliments with them. We all look forward to your return visit.

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Jimmy Molter ~ Managing Partner op 18 mei 2024
Dana, I am thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again when your travel bring you back to Grace Bay

10/10 – Uitstekend

George, Harrison City

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent resort. Very low key. Beautiful rooms and very relaxing pool and ocean front.
7 nachten verbleven in mei 2024
Reactie van Jimmy Molter ~ Managing Partner op 14 mei 2024
George, we truly appreciate your kind words and are delighted that your experience at the Windsong Resort met your expectations. It's our commitment to provide top-notch service and luxurious facilities, and we're thrilled that we succeeded in creating a memorable stay for you. Thank you for choosing Windsong. We look forward to welcoming you back in the future

10/10 – Uitstekend

angelo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Jimmy Molter ~ Managing Partnert op 14 mei 2024
Angelo, thank you for the great rating. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. I hope you will consider Windsong for a return visit.

10/10 – Uitstekend

Stacy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is lovely, clean, and very well-maintained. It’s on a gorgeous beach with a reef very close for snorkeling. The staff were very helpful and friendly too.
7 nachten verbleven in mei 2024
Reactie van Jimmy Molter ~ Managing Partner op 14 mei 2024
Stacy, warm greetings from beautiful, sunny Grace Bay. We appreciate the time you've taken to share your comments with other travelers regarding your stay at .Windsong We are glad you enjoyed your visit and had a delightful experience. We have an incredible team, and we thank you for recognizing their service. We will enjoy sharing your compliments with them.

10/10 – Uitstekend

Heidi Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice small hotel. Great service from all employees. Reef for snorkeling about 20 yards from the beach. Hi I cat, kayaks, paddle boards, snorkeling equipment all available.
8 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 14 mei 2024
Heidi, thank you for taking the time to share your experience at the Windsong Resort. I truly believe having the reef so close is a major consideration when determining where to stay. It is so refreshing to hear that our team contributed significantly to making your stay enjoyable. Your patronage is appreciated and we all look forward to seeing you again.

10/10 – Uitstekend

todd

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is amazing. Everyone was extremely friendly. We will be back.
7 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 14 mei 2024
Todd, thank you for your fantastic rating of m5/5 for your stay here at Windsong. We're thrilled that you had a wonderful experience with us. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. I look forward to the opportunity of hosting you again when your travels bring you back to TCI.

10/10 – Uitstekend

Elizabeth

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I really liked how many beach activities were included and how kind every staff member was. Family traveling with kids ages 10 & younger, normally travel to Maui for tropical vacations, and we LOVED our trip to T&C by comparison. I wish the included breakfast options were more clear as well as beach activity sign-out, but we were in a rush at check-in so maybe that impacted the explanation time. It was also hard to know where to park and check-in on our first day with a rental car rather than car service so I wish the lobby was well marked from the street, but these are minor things.compared to how wonderful our stay was! I recommend this hotel to anyone who asks. I was told it was fully booked and never once felt crowded or overlooked. I really liked the pool for the bungalows and how close everything was at the hotel
5 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 mei 2024
Elizabeth, thank you for posting this terrific review. I hope we can lure you away from Maui once again when you thinking beach, sand and sun.I have recorded all your comments and will discuss them with our management team; excellent thoughts.Your patronage is appreciated.

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was terrific. The people were friendly and warm. Breakfast was great. The dining options were a bit disappointing as portion size was minimal and we are not big eaters.
10 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 mei 2024
Patricia, your 5 star review is greatly appreciated. We are struggling somewhat with the large increases in our wholesale prices. Reducing the portion sizes was one way we used to try and keep the overall pricing down, but it appears we may have gone too far. I appreciate hearing your opinion and can assure you I will personally look into this. I thank you for your patronage and hope you will favor us with a return visit.; I am hoping this pricing situation will return back to normal soon.

10/10 – Uitstekend

Diana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay at Windsong. The staff is very friendly and very helpful. Our room was clean and updated. The property is very pretty and well maintained. You can’t beat the convenience of the beach and the pool right there. Loves that they offered snorkeling gear for a low fee and kayaks and paddle boats for free. The hotel wasn’t busy when we went (1st week of May) so we didn’t have a problem getting a chair on the beach or by the pool. It was nice having the JoJo cafe and continental breakfast as food options but there’s also other restaurants for all meals nearby. It’s a low key resort, great for people looking to relax and enjoy the beauty of Turks and Caicos.
4 nachten verbleven in mei 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 mei 2024
Diana, thank you for posting this 5 star review and for all the generous comments. Our staff works very hard to provide our guests with memorable experiences and I am confident your review will put smiles on their faces. We appreciate your patronage and look forward to seeing you again when your travels bring you back to Grace Bay.

8/10 – Goed

Roxanne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was perfect. The pool however looked like it needed to be deep cleaned.
3 nachten verbleven in april 2024
Reactie van Jimm Molter ~ Managing Partner op 8 mei 2024
Roxanne, thank you for this great review. I immediately checked into the pool issue as we employ automated pool sanitation and chemical disbursement equipment and found we were experiencing a balance issue. All has been corrected and the pool water looks terrific.I hope you will favor us with a return visit so we can show you we are a professionally managed hotel.

8/10 – Goed

Edith A

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room pool beach excellent. Staff very pleasant. Need better food options. Music by the pool or some kind of activity especially in the evenings would keep people there. We found other options for dinner so we could hear music and have a more vacation feel
6 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 mei 2024
Edith, thank you for taking the time to post this great review. We are very grateful. Our menus are under revision for implementation this summer with a host of new items. We have rock speakers by the pool and underwater speakers in the pool., I will look into what the issue is.

4/10 – Matig

Mika

1 nacht verbleven in april 2024

6/10 – Redelijk

Kimberly

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
I will start by saying that this property is beautiful, clean and quiet. We stayed in a bungalow and the room was spacious, clean and had a substantial kitchen which was important to us. We arrived about 30 minutes prior to the 3:00 PM check-in time and were told that our room was not yet available. We had planned for this, and went down to the restaurant and checked out the beach. We then did not hear from the front desk as promised. At 3:30 (30 minutes past the check-in time) we returned to the front desk. Our room was still not available. We were not offered an apology, a drink or any sort of coupon/discount or anything. The next morning we went down to the beach where we found every single lounger to be taken. There was space available for one or two more to be added on the end but when we asked, we were met with an unpleasant attendant who refused to put out additional lounge chairs. We were told, "we put them out this morning and aren't putting out anymore". Many guests left belongings on the chairs and left the beach for well over 1-2 hours and nothing was done about this. It made what should have been a relaxing beach day, stressful and frustrating. While Windsong on the Reef was quiet, clean and the area was beautiful, unfortunately, we found the staff to be unpleasant and generally unhelpful.
4 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 mei 2024
Kimberly, thank you for letting us know of the issues you experienced. Your interaction with our staff is absolutely not the norm. Your comments will receive my personal attention. Your patronage is appreciated and I sincerely hope you will favor us with a return visit so we can work on improving your opinion of us.

10/10 – Uitstekend

Eduarda Ferreira

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The grounds and the beach were beautiful and our room was absolutely gorgeous. It is a small resort with 1 pool and 1 restaurant. It is in a quiet section of the island. You must take a taxi to go into town or you can walk on the beach for about a mile. The staff were friendly and very helpful. There is construction going on right next door
4 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 mei 2024
Eduarda, thank you for taking the time to post this terrific review.We do currently have 2 pools and 2 hot tubs, soon to be three and three as well as both JoJos Poolside café and Dune, our beachfront dining venue, both available for breakfast, lunch and dinner. I will look into why we did not properly convey this information so you could have enjoyed all of our amenities.

6/10 – Redelijk

Campbell Ian

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Acess to outside restaurants was difficult@
5 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 28 apr 2024
Ian, thank you for taking the time to post a review. I am not sure what you meant by access, but all most of the islands 145 restaurants are accessible by a taxi ride of 10-12 minutes. Additionally, the islands newest restaurant, Marine Room, Indigo, Drift and the Somewhere Beach Café and Lounge are all within a 5 minute walk. If you favor us with a return visit, please ask for me and I will gladly work on this with you.

10/10 – Uitstekend

anda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, wonderful beach. The apartment was spacious, clean. Staff was friendly and helpful. Not crowded so never a problem to find seat at the pool or on the beach. Would love to come back to this location!!!
5 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 28 apr 2024
Anda, thank you for this terrific rating and review. What a joy to read your kind remarks about your time here at the resort. Your patronage is greatly appreciated and we too hope you will find time in your schedule to return to Windsong.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the property. Well maintained. Service oriented. The morning breakfast by the ocean was quite fun. The beach was beautiful and picturesque
9 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 28 apr 2024
Michael, thank you for this this wonderful review and rating. I too enjoy sitting on the dune along the beach sipping on a cup of coffee in the morning. It's a great way to start the day.

8/10 – Goed

paula

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful in every way.
3 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 28 apr 2024
Paula, the time you have taken to share your comments with other travelers regarding your stay at Windsong is greatly appreciated. I am glad you enjoyed your visit and had a delightful experience at our resort. We have an incredible team, and we thank you for recognizing their service. I will enjoy sharing your compliment with them. We all look forward to your return visit.

10/10 – Uitstekend

Belinda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff
3 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 28 apr 2024
Belinda, thank you for sharing your thoughts with us. We are so happy to hear you had a wonderful experience at our property. I will be sure to pass along your kind words to our staff. We look forward to seeing you the next time you visit the Turks and Caicos Islands.

10/10 – Uitstekend

Adriana, Chicago

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I loved the hotel itself. Very nice, clean and overall it was perfect. The welcome we got when we arrived was very good but I do think that the staff can be a little friendlier like in the "to go" area
4 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 25 apr 2024
Adriana, thank you for taking the time to post a review. It is always nice to hear one of our guests had an enjoyable experience. I will look into the "to go" area friendliness. Our barista normally receives very positive comments.We do appreciate your patronage and hope to see you again when you return to Grace Bay.

10/10 – Uitstekend

Arthur

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is amazing. Grounds are clean. Great spot to snorkel. 15 minute bike ride to downtown. Definitely be back.
5 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Parter op 24 apr 2024
Arthur, greetings from sunny Grace Bay. Thank you for selecting the Windsong Resort for your recent vacation and for the wonderful rating. We are thrilled to hear we met your expectations and that you enjoyed all that Windsong has to offer.

10/10 – Uitstekend

Danielle M

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful
6 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 20 apr 2024
Danielle, thank you for sharing this wonderful rating. It is so heartwarming to hear one of our guests had a terrific stay. I hope you will consider Windsong once again when your travels bring you back to the Turks and Caicos Islands.

10/10 – Uitstekend

Olga

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is dream come true ! True feeling of paradise Love it , enjoined it Definitely come back!
5 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 17 apr 2024
Olga, I thank you for this wonderful review. It is so pleasant to read that one of our guests had a great stay. We certainly hope to see you again when your travels bring you back to Grace Bay.

10/10 – Uitstekend

Joseph D

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They have a good staff at this property. It has a nice pool, beach area with a National Park snorkeling reef to the left side of the beach. The General manager Annette is very involved and works very hard. Every day she walks the property and speaks to the guests. She definitely is a great team leader. Once the new building is finished on the right side everything will be cleaned up and more resort like in a few months. Ruth, Nikola and the Front Desk Staff are very helpful and excellent. The Restaurant Staff at the Dune Restaurant nest to the pool are hard workers add cater to the guests. The bartenders there are excellent. Both morning, one and the afternoon gentlemen.
9 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 17 apr 2024
Joseph, our staff is indeed one of our most vital assets, as they are integral in providing a friendly, welcoming atmosphere for our guests. Whenever we hear reviews like yours, it reinforces the efforts of our dedicated staff to ensure every guest experience is a memorable one. Your feedback serves as the best kind of motivation for us, further spurring us on to continue offering the high standard of hospitality that we've set for ourselves.Thank you for selecting us, your business is greatly appreciated.

10/10 – Uitstekend

Suzette, Rancho Santa Fe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 28 apr 2024
Suzette, warm greetings from Grace Bay. On behalf of the entire team here at the Windsong Resort, thank you for choosing to vacation with us, and for posting this terrific rating. We hope to see you again when your travels bring you back to the Turks and Caicos Islands.

10/10 – Uitstekend

Rosa M

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and quiet
4 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 apr 2024
Rosa, thank you for taking the time to share your thoughts on your recent stay at Windsong on the Reef. We take pride in offering a tranquil and relaxing environment, where our guests can unwind and rejuvenate. We look forward to seeing you again when your travels bring you back to the Turks and Caicos Islands.

8/10 – Goed

melina

Reisde met een groep
Positief: Netheid
In a local area and very clean.
4 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 apr 2024
Melina, greetings from sunny Grace Bay. Thank you for selecting the Windsong Resort for your recent vacation and for the wonderful review. We are thrilled to hear we met your expectations. .

10/10 – Uitstekend

Vincenza

Reisde met familie
The only downside is no choice in restaurant selection But the resort itself is very nice and well kept
3 nachten verbleven in april 2024
Reactie van Jimmy Molter ~ Managing Partner op 8 apr 2024
Vincenza, warm greetings from TCI. On behalf of everyone here at the Windsong Resort, we want to thank you for choosing to vacation with us, and providing your feedback. We hope you can revisit us soon.

10/10 – Uitstekend

Stacey

7 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 20 apr 2024
Stacey, greetings from sunny Grace Bay. Thank you for selecting the Windsong Resort for your recent vacation and for the wonderful rating. I am thrilled to hear we met your expectations.

10/10 – Uitstekend

Landon Thomas

5 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 18 apr 2024
Landon, thank you for the fantastic rating of 5/5 for your stay here at Windsong. We're thrilled that you had such a wonderful experience with us. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. We look forward to the opportunity of hosting you again when your travel bring you back to Grace Bay.

4/10 – Matig

Yvonne Therese

Reisde met familie en kleine kinderen
Negatief: Netheid
It’s quite a dated premises. Our room was not cleaned on several occasions. When raised this with the GM she said she’d issue a resort credit. This ‘credit’ was added to our bill in error!! What a mess. The butler forgot to call our taxi to the airport for our return flight. Basic stuff missed. Great beach! But silly irritants that could have been avoided. For what was supposed to be relaxing… it was quite a stressful stay, sadly.
5 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 29 mrt 2024
Yvonne, I am surprised by your comment that the premise is dated as we have just completed a total remodel of our lobby, coffee bar, market, fitness center, spa and all the oceanfront suites. It is disappointing to hear of the missteps by our staff. We all try very hard to provide a high quality experience. I offer my apologies and hope you will favor us with the opportunity to work on improving your opinion of us by considering Windsong on your next visit to the island.

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent boutique property, location and staff. Description and photos of the property, amenities and room where exactly what we experienced. Very friendly and accommodating staff.
7 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 29 mrt 2024
Scott, thank you for posting this terrific review. We are thrilled you had a great stay with us! We certainly appreciate your business and look forward to having you back with us again in the future.

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time in Turks and this resort was absolutely amazing with a beautiful beach. The staff were all friendly and very helpful, especially Alicia, Venese and Marcson. Thank you for your pleasant hospitality. We’ll definitely be back next visit to Turks and Caicos
7 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 24 mrt 2024
Luis, I appreciate the time you've taken to share your comments with other travelers regarding your stay at Windsong. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their attentive service. I will enjoy sharing your compliments with them; especially Alicia, Venese and Marcson. We all look forward to your return visit.

8/10 – Goed

JEMEAL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We and girlfriend enjoyed our stay
4 nachten verbleven in februari 2024
Reactie van Jimmy Molter ~ Managing Partner op 20 mrt 2024
Jemeal, thankyou for posting this terrific review. It is always so very nice to hear a guest enjoyed their stay. I hope you will favor us with a return visit when your travels bring you back to Grace Bay.

10/10 – Uitstekend

Jodie C

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property right on the beach with fun water activities included.
4 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 27 mrt 2024
Jodie, we truly appreciate your kind words and are delighted that your experience at the Windsong Resort met your expectations. It's our commitment to provide top-notch service and luxurious facilities, and we're thrilled that we succeeded in creating a memorable stay for you. Thank you for choosing us, and we look forward to welcoming you back in the future.

8/10 – Goed

Agita

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Tranquil. Very suitable for restful stay. Most of the items on Dune restaurant dinner menue were not good. Some of staff members (restaurant) were arrogant and vindictive. Active construction of the adjacent property.
4 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 19 mrt 2024
Agiata, i appreciate your review and rating. The culinary comments are disappointing to read as we have received a number of very positive comments lately. However, the chef and I have been working on a totally new menu that we hope to launch in the next week or so. We will have many new items such as guacamole deviled eggs topped with conch bits and finished with bacon dust, seafood pot pie, ravioli lasagna, parmesan roasted cauliflower and my favorite, sugar free coconut cream pie.. Perhaps you will give us another try and sample these items. I thank you for your business and look forward to seeing you again; please look me up when you are here.

10/10 – Uitstekend

Erin

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The location of this hotel is excellent. If you’d like to snorkel, this is the place to be. There’s a huge reef and lots of snorkeling equipment you can use to swim. The beach is not very wide, but there’s plenty of room to walk long distances. we had a beautiful penthouse suite so that was the best part of our trip. We have the service wasn’t very good, but would not necessarily say it is the fault of this resort. We noticed that every resort and restaurant we went to the Staff just was not friendly. And basically tried to ignore you whenever possible. No iContact no smile just avoidance. But overall we love Turks and Caicos and will be back.
7 nachten verbleven in februari 2024
Reactie van Jimmy Molter ~ Managing Partner op 19 mrt 2024
Erin, your terrific rating is greatly appreciated and I agree, our location is one of the best on the island. I took serious note of your comments about the staff and I can assure you we will be discussing this review in our next staff meeting. I do apologize and hope you will give us a second opportunity to improve your opinion of the team. Thank you for the business.

10/10 – Uitstekend

Hector

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for the price
4 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 19 mrt 2024
Hector, thank you for the great score. I hope we will have an opportunity to see you again when your travels bring you back to the Turks and Caicos Islands

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful flowers & awesome pool/beach area Would have liked more entertainment
5 nachten verbleven in maart 2024
Reactie van Jim Molter ~ Managing Partner op 15 mrt 2024
Nancy, thank you for this wonderful review. It is such a pleasure to hear one of our guest really enjoyed their stay. Hopefully we will see you again. We appreciate your business.

6/10 – Redelijk

Samantha

1 nacht verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 3 apr 2024
Samantha, thank you for posting this rating. We hope you will consider Windsong on the Reef when your travels bring you back to the Turks and Caicos Islands.

10/10 – Uitstekend

James

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice property with great service
5 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 14 mrt 2024
James, thank you for choosing Windsong on the Reef and for leaving such a nice rating on your stay. We are happy that you were here to enjoy all that our island and our resort have to offer and that we met your expectations. It would be a pleasure to welcome you for another holiday when your travels bring you back to Grace Bay, "the Caribbean's Best Beach"

2/10 – Ontzettend slecht

Luis

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 14 mrt 2024
Luis, I am very disappointed to see this 1 star review with no comments to guide us on where we need improvement. To try to be better informed, I asked for copies of your folio and the notes entered by staff. We provide our General Manager's name and cell phone number at check in to all arriving guests, but she did not show receiving any calls and our Rooms Division Manager reported she knew of no complaint's or negative comments during your stay and the only front desk agent note recorded was you had asked for a late checkout and an extra 30 minutes was extended as the suite had an incoming guest arrival. It was also reported that you refused to sign for your incidental charges and said you wanted to review them once you were back home; but our policy calls for these charges to be settled while the guest is here on island so any error can be dealt with immediately. I have sent you an email asking for particulars so management can review them and take appropriate actions to prevent a reoccurrence. All that said, we do appreciate you having selected Windsong and hope you might favour us with a return visit so we can work on improving your opinion of us.

8/10 – Goed

Laura Lee

Positief: Netheid
3 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 14 mrt 2024
Laura, thank you for this wonderful rating. It is always pleasant to see we have met our customer's expectations. We appreciate your business and hope to see you again when your travels bring you back to the Turks and Caicos Islands

10/10 – Uitstekend

Roxanne

3 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 1 apr 2024
Roxanne, I are thrilled you had a great stay with us! We certainly appreciate your rating and look forward to having you back with us again in the future.

8/10 – Goed

Andrew

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel with a great staff, the hotel bungalows where I stood were awesome not ocean view but the rooms were beautiful and very big .. I would definitely stay at this property again for the price compared to other hotels
4 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 11 mrt 2024
Andrew, thank you for this wonderful review. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their service. I will enjoy sharing your compliments with them. We all look forward to your return visit.

10/10 – Uitstekend

Beth Helen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the water sports
4 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 11 mrt 2024
Beth, we are thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again in the future.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was surrounded by beautiful plants. Very quiet and safe environment. Loved the pool and beach access.
2 nachten verbleven in maart 2024
Reactie van Jimmy Molter ~ Managing Partner op 9 mrt 2024
Brian, thank you for taking the time to share these kind words with our future guests. I hope we will see you again when your travels bring you back to the Turks and Caicos Islands.