Best thing about the Loft Hotel is absolutely the staff. They all go out of their way to accommodate guests' needs and really try to please us!
That said, the rooms do leave a bit to be desired. The lighting is generally inadequate (only one underpowered overhead light, with no desk or night stand lights, for working, reading, etc.). The bathroom only has a free-standing sink with no countertops on which to set toiletries, shaver, hairdryer, etc. So, guests must put all of these items on the floor. No hot water is available at the bathroom or kitchen sinks, and hot water only lasts about 3 or 4 minutes, so guests have to really rush through their shower before the water goes cold.
All of that said, I do see that the hotel is really trying to improve, currently doing remodeling and expansion, with a swimming pool planned as well.