Hello Serge,Thank you for your feedback. We apologize for failing to communicate our policies better. We have been in the short-term rental business (STR) for 6 years, and we have never offered free daily cleanings or advertised that we do. In response to requests from our esteemed guests, we recently started offering optional cleanings for an additional fee to those guests that want them. I apologize if anything on our page gave you the impression that this service was free.We have also always charged for electricity separately, which is a common practice for STRs in our area because of the longer-term nature of our bookings, and because of the incredibly high cost of electricity in Punta Cana. We know that some of our international guests may not be familiar with these facts, so we have always listed that we charge for electricity separately on Expedia, and we even include the current market price per kilowatt. We assumed that this was a sufficient disclosure, but considering your feedback and the fact that we have no control over how Expedia displays our pricing and policies to guests, we will take immediate action to review and improve how this information is communicated to our future guests. I have also personally reviewed your electricity consumption during your stay to determine if you were overcharged, and I can confirm that you were not. You stayed in one of our biggest penthouses that has 5 separate high-power AC units, and our kilowatt tracker indicates that they were turned on almost always. Nevertheless, I will reach out to the electric company to confirm this data. You can rest assured that if they find any errors that led to you being overcharged by even a cent, that we will issue a refund immediately. Our team at Costa Atlantica prides itself on its honesty and on exceeding our guests’ expectations.

We would like to express our gratitude and thank you for the taking your time and share this great review. We are thrilled that you have enjoyed your stay and the facilities that our apartments have, to make your stay a comfortable and unique experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit! Best regards.

Hola! Gracias por su feedback. Sinceramente le pedimos disculpas por la confusión. Por alguna razón nuestra política de electricidad no se publico correctamente en Expedia. Cobrar la electricidad a parte es la practica standard en la zona. Pero corregiremos el error en Expedia de inmediato.

Thank you ! It was a pleassure hosting you ! Come back soon !

Thank you !

Thank you !

thank you for your stay, and sorry for the inconvenience, we did not know that situation, will check immediately. Regards.

Thank you for choosing Costa atlantica ! come back soon !!

Thank you for choosing Costa talantica ! come back soon!

It was more than a pleasure to host you and your group, you are an excellent guest and person ! hope to have you as our guests again soon ! thank you !!!

I am so glad you had a good time here at the complex! It was a pleasure to meet you and we can wait to have you back!

Thank you so much for choosing our place for your holidays! and we are glad that you had a great time and that everything was up to your expectations.

Thank you for choosing our property for your stay! And we are glad you had a great time!