Dear guest, Thanks for your input.

Beste gast, Bedankt dat u Iberostar heeft gekozen als uw vakantiebestemming. Bedankt voor het delen van uw ervaring met ons, ook al zijn we niet in staat om aan uw verwachtingen te voldoen. Onze excuses voor het feit dat we niet hebben kunnen voldoen aan uw verwachtingen op het gebied van gastronomie, die we met onze chef hebben gedeeld, om de relevante verbeteringen toe te passen. We hopen u in de toekomst onder betere omstandigheden van dienst te kunnen zijn. Met vriendelijke groet, Quality Manager DR

Dear Antulio,We appreciate these words.Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Maria,Thank you so much for this feedback, we were more than happy to serve you.It would be our pleasure to welcome you again in the near future.Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Holly,We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are flattered by your kind words.Again, we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon.Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus

Dear Remidios,We would like to first thank you for your kind review of your recent holiday with us. Your friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. We are glad to know we were able to solve any issues you experienced and that you could enjoy your stay anyway.Again, we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Anne,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Xinyan,First of all, we would like to express our gratitude to you for sharing your experience with us today.We regret that you were not completely satisfied with the room that we accommodated you during your stay with us, especially due to the smell, and that the bathroom was not to your liking.  At our hotel we try to ensure that our guests have a wonderful stay in comfortable and spotless rooms as we know that it is paramount to a pleasant holiday. We are very sorry that we did not fulfill your expectations on this visit. For a future instance, we encourage you to approach any member of our staff with your concerns, since they will be more than happy to help you make your stay more enjoyable.Thank you for trusting us with your rest. We hope to have the opportunity of providing you with new and improved experiences in the future.Kind regards,Online Reputation ManagerIberostar Selection Bavaro

Dear George,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Rox,We are delighted to read this comment and know that you had a great time at our hotel. Please come back and see us again in the not too distant future.Best regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Suzy, First of all, we would like to thank you for sending us your feedback. We sincerely regret that on this visit we did not please you with our customized service, gastronomic offer and entertainment. We shall use your constructive critique and ideas to help us reach our goal of complete customer satisfaction. We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style. Best regards, Online Reputation Manager Iberostar Selection Bavaro

Dear Diana,Thank you for sharing this feedback. We are glad that you enjoyed our beach.However, we are very sorry to read that you suffered from a digestive disorder while in our hospitality. Please allow us to explain that we follow all European health and safety guidelines and inspections surrounding our cuisine and facilities. We do not have similar reports from other guests; nevertheless, we are very sorry that you suffered from this condition and that it made your holiday with us less than perfect.We hope that you had a pleasant journey home and would be grateful to have your company again in the future.Best regards,Online Reputatuion Manager Iberostar Selection Bavaro

Dear Melissa,Thank you for your feedback. We're delighted to hear you enjoyed the beautiful hotel decoration and delicious food. We apologize for the cleanliness issues in your bedroom and bathroom.Additionally, we appreciate you bringing to our attention the incident with the driver. We sincerely apologize for any inconvenience caused, and we will address this matter to ensure better service in the future.We value your input and hope to welcome you back for an improved experience.Best regards,Online Reputation ManagerIberostar Selection Bavaro

Estimado cliente: Muchas gracias por estas amables palabras tras su instancia en nuestro maravilloso Hotel Iberostar y la valoración que ha compartido.Atentamente,Gerente de Reputación en LineaIberostar Selection Bavaro

Dear Sangyoon,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future.Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Laura,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed your stay at our establishment and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Kenneth,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed your stay at our establishment, and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Dominic,Although we are very surprised to read your comments relating to your recent holiday at Iberostar, we do thank you for having chosen our hotel for your holiday.We regret reading about your experience and apologize for any lapses in addressing your food allergies. The situation you mention is not reflective of our commitment with guest safety. We will be investigating and sharing these concerns with the corresponding departments to make sure situations like these won't happen again, thank you for letting us know.Please don't lose your trust in us. We hope you had a pleasant journey home and we hope to have the opportunity of serving you again in the future. Warm regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Katharine,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Guest,Thank you very much to stay in our destination,Please come back soon again.Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Thomas,First of all, we would like to thank you for sending us your feedback.Regarding the noises you mention near your room, we deeply regret this, as our goal is to offer our guests a comfortable stay to enable them to enjoy their holidays. Furthermore, it saddens us to read that you had an uncomfortable experience with our concierges. Their goal is to inform our guests about the benefits they can acquire, but, not by inconveniencing or making them feel pressed. We sincerely apologize for this and will be addressing the situation with our team.Your words are being taken seriously, and we will make the most out of the improvement opportunities they offer us.We really hope to have the pleasure of your company in the future to fulfill all of your expectations in true Iberostar style.Best regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Beatriz,We want you to know that the description of your stay with us at our hotel is very helpful and we thank you for providing your rating. Although your comments show that in some areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.Again we want to thank you very much for sharing your review of our establishment and would be delighted to welcome you back to one of our hotels soon.Best Regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Guest,We appreciate your feedback and are genuinely surprised to hear about your recent experience at our resort. We want to assure you that all our receptionists are fluent in English, and we strive to provide excellent service to our American guests.We are deeply concerned about your health and the reported bacterial stomach virus. Please be informed that we have both an internal department and external audits that diligently inspect our food quality and safety standards. We have not had any prior discrepancies in this regard. Nonetheless, we take your report seriously, and we will thoroughly investigate this matter to prevent any future incidents.We hope these incidents haven't deterred you from considering us in the future. Your satisfaction is important to us, and we are committed to making improvements based on your comments.Sincerely,Online Reputation ManagerIberostar Selection Bavaro

Dear Robert,We would like to take this opportunity to thank you for choosing our hotel for your holiday and for sharing your experience with us.We would like to express our apologies for the inconveniences you experience while in our hospitality, since the experiences you describe are far from what we aim to provide for our guests. These comments will be addressed with our management to ensure improvements.Your feedback is very valuable to us. Once again, thank you for sharing this input with us. We hope that your journey home was a pleasant one, and we will be honored to welcome you back if you decide to visit us again.Best regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Miriam,A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvelous to see you again one day.Kind regards,Online Reputation ManagerIberostar Selection Bavaro

Dear Jeanette,First of all, we want to thank you for choosing to stay with us on your recent holiday and also for the time you have taken to write and share your experience. We have always taken every aspect of our profession into consideration to create the best environment possible for our guests. Therefore, we appreciate both your praise and your helpful ideas with gratitude.Most importantly we thank you for letting us know that you were comfortable in our hospitality and we hope to see you again soon.Best Regards,Online Reputation ManagerIberostar Selection Bavaro

Sehr geehrter Gast,Ein so positiver Kommentar, wie der Ihre ist die beste Bestätigung dafür, dass wir in die richtige Richtung arbeiten. Vielen Dank im Namen des gesamten Teams.Mit freundlichen Grüßen,Online Reputation ManagerIberostar Selection Bavaro

Sehr geehrter Gast,Vielen Dank im Namen des gesamten Teams, dass Sie nach Ihrem Aufenthalt bei uns eine so positive Meinung geäußert haben.Die Tatsache, dass Sie Ihren Urlaub genossen haben, ist für uns die beste Bestätigung dafür, dass wir in die richtige Richtung arbeiten. Mit freundlichen Grüßen,Online Reputation ManagerIberostar Selection Bavaro