Zonneterras

Beoordelingen van Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

4.5 out of 5
Secrets Royal Beach Punta Cana - Adults Only - All Inclusive
Av. Alemania s/n, El Cortecito, Bavaro Beach, Punta Cana, La Altagracia

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 584 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 227 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 100 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 1004 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

taynelis cristina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
4 nachten verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear Taynelis Cristina,We thank you for taking the time to share your comments with us. It was a pleasure being your host during your recent visit to our resortYour 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Kind RegardsRoberto Iglesias

10/10 – Uitstekend

louis, Teaneck New

Reisde met partner
Everything was superb. Food, service , cleanliness etc
3 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Louis,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for sharing your experience with us. Earning your 5-star rating is an honor for us, and we are thrilled to have exceeded your expectations. Please know that we will continue to strive for excellence to ensure that every guest's experience is as memorable as yours. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias

10/10 – Uitstekend

GENANI M

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice resort. All staff very friendly
3 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Genani,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for sharing your experience with us. Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we are delighted that we achieved this during your stay.Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias

10/10 – Uitstekend

Coleby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Coleby,We appreciate the time that you invested in writing a review of your vacation with us. We are pleased to have earned your 5-star rating, which we view as an honor. We are delighted to have exceeded your expectations. We are committed to maintaining our high standards to ensure that every guest's experience is as memorable as yours. Thank you for your valuable feedback. We look forward to welcoming you back to Secrets Royal Beach Punta Cana your home away from home here in paradise.GreetingsRoberto Iglesias

10/10 – Uitstekend

Nicholas

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean very friendly people
4 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Nicholas,We appreciate the time you have taken to provide us with an overview of your stay at Secrets Royal Beach Punta Cana. It is encouraging to read that we were able to exceed your expectations with our facilities and cleanliness and to learn that our staff made such a positive impact on your stay. This is the kind of experience we strive to deliver to all our guests. We look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Kind RegardsRoberto Iglesias

8/10 – Goed

Brandon David

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Secrets Royal Beach was a lovely place to vacation. Unfortunately that was interrupted by constant attempts to upsell activities/goods/spa treatments by very aggressive salesmen. Overall loved our time and the property but the constant dodging of sales pitches was tiresome on a vacation that cost a pretty penny up front.
5 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Brandon David,Thank you for taking the time to provide us with your feedback regarding your recent stay at Secrets Royal Beach Punta Cana. We are pleased to hear that you found our property to your satisfaction. We regret any inconvenience caused by the persistent upselling of activities, goods, and spa treatments. Your comfort and relaxation are our top priorities. We regret that these interruptions detracted from your experience.We appreciate your feedback and will address this issue with our team to ensure that future guests can enjoy a more peaceful stay. Thank you for your feedback. We hope to have the opportunity to welcome you back to Secrets Royal Beach Punta Cana and provide a more enjoyable experience in the future.Best RegardsRoberto Iglesias

4/10 – Matig

ALICIA

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
When we first arrived we waited 3 hours after check-in time to be brought to our room. Once we got to our room we noticed we were not on the preferred club side even though the butler told us that all swim up rooms are preferred club NOT TRUE.. we asked to be switched to the preferred side because the bar, beach, preferred pool was on the other side. We stayed one night on the non-preferred side and the AC was not working and you can smell the mold in the room. The next day we were switch to the preferred side. Please ensure to look for the signs that says preferred club. The duvet cover/inserts hadblood stains on it, the sheets had stains the rooms are old so not worth the almost $800 per night for 2 adults for DR. Entertainment was lacking, they had these young boys at the night club dancing like magic Mike with clothes on and they didn’t interact with the crowd. The difference I noticed in Jamaica they actually came out to the audience and interact with the crowd and get them going. They taught us their latest dance moves made jokes maybe is the language barrier but sometimes you can entertain without talking. Their night club entertainment was garbage, after the 3rd night I went to my bed at 9pm, I even went over to Dream side WACK! Rudy our bartender in the VIP Lounge was the best thing to us, we constantly had to leave where we were to go to him. Definitely does not have the luxury feel don’t waste your money go to Europe for the price they charging.
3 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Alicia,Thank you for taking the time to provide us with your detailed feedback about your recent stay with at Secrets Royal Beach Punta CanaWe extend our sincerest apologies for any aspects of your stay that did not meet your expectations. Your feedback is invaluable to us, and we want to assure you that we take it seriously. Please know that addressing the areas and services you mentioned is a top priority for us, and we are committed to making improvements to ensure a better experience for our guests.We are pleased to read that Rudy made a positive impression and provided excellent service. We will ensure that he is acknowledged for his contributions.Your feedback is invaluable in helping us identify areas for improvement and enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.GreetingsRoberto Iglesias

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van General Manager op 17 mei 2024
Dear Andrew,We would like to express our sincere appreciation for choosing Secrets Royal Beach Punta Cana as a host for your most recent vacation experience, and for taking the time to share your comments with us.Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

10/10 – Uitstekend

Angelina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every was 10/10
4 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Angelina,Thank you for choosing Secrets Royal Bech Punta Cana as your host and for sharing your experience with us. Receiving your 5-star review means the world to us, and we are honored to have exceeded your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

10/10 – Uitstekend

Edwayne, Richmond

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area was kept clean throughout our stay and the staff were very friendly. I must add unfortunately the transportation (Taxlico) that was sent to take us to airport on the return trip was very poor. The driver did not speak english and air conditioning system was not cooling. It was a miserable ride to airport and put a damper on an otherwise wonderful trip.
4 nachten verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Dear Edwayne,We appreciate your taking the time to share your feedback with us. We are pleased to hear that you found our property clean and our staff friendly during your stay.We extend our sincerest apologies for the inconvenience you experienced with the transportation service provided by Taxlico on your return trip to the airport. We appreciate your feedback regarding the language barrier and the air conditioning issue. We take these concerns seriously and will address this issue with the relevant department.We regret that this experience negatively impacted your overall experience. Please accept our apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future for an even better experience.Best RegardsRoberto Iglesias

10/10 – Uitstekend

Wendher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van General Manager op 6 mei 2024
Dear Wendher,Thank you for choosing Secrets Royal Beach Punta Cana for your recent vacation. We truly appreciate the opportunity to have been your host during your time here.Your perfect rating of 5/5 fills us with joy and serves as a testament to our commitment to providing exceptional service. Knowing that you had such an outstanding experience with us inspires us to continue striving for excellence. Your satisfaction is our top priority, and we're delighted to have achieved this during your stay.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

2/10 – Ontzettend slecht

Ivan

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The A/C on my room was not working My check in was at 7:11 Pm Staff was friendly but they said they could not help me they were full
4 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Ivan,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. As a service-oriented company, we continuously strive to enhance our guests' experiences, and feedback like yours is invaluable in this process. We have taken note of the area you mentioned and are actively working to make improvements, as providing excellent service in all aspects is our top priority.Your feedback will help us make meaningful improvements for the future. We appreciate your input and look forward to welcoming you back for an even better experience.GreetingsRoberto Iglesias

8/10 – Goed

ALHASSAN

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place with lots of amenities. I had to share my VIP pool with people I didn't know. So that was awkward. Alcohol are water down and had to always call (everyday) before they would restock the fridge. Most of the time, they didn't certain drinks. The steamer in my room didn't work it was clogged. I also had to show my key card many times as if I couldn't afford the VIP sections I was in. After a few times, it became irritating.
3 nachten verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Alhassan,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our resort beautiful and appreciated the amenities we offer.We apologize for any inconvenience you may have experienced during your stay, especially regarding the VIP pool-sharing experience and the quality of alcohol provided. We strive to ensure that all guests have a comfortable and enjoyable experience and regret that we fell short of your expectations in these areas. Your comments regarding the refrigerator's restocking and the steamer's functionality in your room have been noted and we will raise these issues with our team to ensure improvements are made.We appreciate your feedback and will use it to continue to improve our services. We hope to welcome you again and provide you with a better and more enjoyable stay.GreetingsRoberto Iglesias

6/10 – Redelijk

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Andrew,First and foremost, we would like to thank you for choosing Secrets Royal Beach Punta Cana host of your holiday destination, and for taking the time to share this review with us. As a service-oriented company, we continuously strive to enhance our guests' experiences, and feedback like yours is invaluable in this process. We have taken note of the area you mentioned and are actively working to make improvements, as providing excellent service in all aspects is our top priority.Once again, we thank you for sharing your overview with us, and we sincerely hope to welcome you back as our guest in the future.Roberto Iglesias

6/10 – Redelijk

Leanne

Positief: Netheid
7 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Leanne,Thank you for choosing Secrets Royal Beach Punta as your host and for taking the time to share your experience with us. We are very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best RegardsRoberto Iglesias

10/10 – Uitstekend

jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3rd time going back. I love the staff and how friendly and caring they are.
3 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Jose,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us.Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

8/10 – Goed

Bonny, Jupiter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great!! Food was just ok.
7 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Bonny,Thank you for choosing Secrets Royal Beach Punta Cana for your recent gateway. We truly appreciate the opportunity to have been your host during your time here.We're delighted to hear that you found our staff to be great during your stay. Your kind words mean a lot to us.We're sorry to hear that the food was just okay for you. We appreciate your feedback, and we'll consider it as we strive to improve our dining experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience at Secrets Royal Beach Punta Cana.Best RegardsRoberto Iglesias

10/10 – Uitstekend

DANNIELLE M

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Markitho was so very attentive to all our needs. He not only made our stay more comfortable but also made sure we were in the good hands of so many other wonderful people at the resort, such as Felix and Deiley at the beach, Jorandy our waiter, hostess Jasmine also Juan and Alajandro in the Hibachi grill. The restaurants truly were exquisite but, do not miss breakfast and lunch at the buffet, it was wonderful with so many elegant options and caring wait staff. Our swim out pool room was clean and beautiful! Located a short walk to all amenities. The beach was clean and safe - I couldn’t ask for anything more but -more time off from work!! We will definitely share this experience with friends and come back!
4 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Dannielle M,Thank you for taking the time to share your experience at our resort. We are pleased to hear that Marquito and the rest of our team were able to make your stay comfortable and memorableIt is also encouraging to learn that you enjoyed the excellent dining options at our restaurants. We will be sure to pass along your compliments to Felix, Deiley, Jorandy, Jasmine, Juan, Alejandro, and the entire team for their exceptional service.We are pleased to hear that you enjoyed your swim-out pool room and found it to be conveniently located near all amenities. We strive to provide a clean and safe environment for our guests to enjoy, and we are glad that you had a positive experience.We appreciate your recommendation to friends and family, and we look forward to welcoming you back to Secrets Royal Beach Punta Cana for another memorable stay. Best RegardsRoberto Iglesias

8/10 – Goed

Russell, Rifle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Dear Russell,Thank you for choosing Secrets Royal Beach Punta Cana your host and for taking the time to share your experience with us. Your feedback rating of 4/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we achieved this during your stay.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

10/10 – Uitstekend

Kyle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Kyle,Thank you for choosing the hospitality of Secrets Royal Beach Punta Cana, and for taking the time to write a review about your recent experience.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and congial. Facility was immaculate
5 nachten verbleven in april 2024
Reactie van General Manager op 12 apr 2024
Dear JamesThank you for choosing Secrets Royal Beach Punta Cana for your recent vacation. We appreciate the opportunity to have been your host.Your feedback rating of 4/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardsRoberto Iglesias

10/10 – Uitstekend

Cade Devon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful time. The butler Brian in preferred club is the best. Will be returning to this location.
4 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Dear Cade Devon,Thank you for choosing the hospitality of Secrets Royal Beach Punta Cana, and for taking the time to write a review about your recent experience.Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.We are thrilled to hear that you enjoyed our beautiful facilities, comfortable rooms, and excellent service provided by Brian your butler. We look forward to welcoming you back to Secrets Royal Beach Punta Cana. Best RegardsRoberto Iglesias

10/10 – Uitstekend

Juan Ricardo, Pleasanton

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our recent stay at Secrets Royal Beach Punta Cana - All-Inclusive from March 29th to April 3rd was thoroughly enjoyable. The standout feature of our experience was undoubtedly the attentive and friendly treatment we received from the resort's staff. From check-in to check-out, their hospitality made us feel welcome and well-cared for. The resort's facilities and amenities also contributed to our positive experience. Whether we were relaxing by the pool, enjoying bachata lessons, or savoring the diverse dining options, there was something for everyone to enjoy. The quality of the food was consistently high, and we particularly appreciated the well-crafted cocktails served throughout our stay. Special mention to the ladies: Aracelis and Celenia who took well care of us while enjoying the pool. Overall, Secrets Royal Beach Punta Cana provided us with a memorable vacation experience. The combination of excellent service, amenities, and dining options made for a relaxing and enjoyable getaway. We look forward to returning in the future
4 nachten verbleven in maart 2024
Reactie van General Manager op 10 apr 2024
Dear Juan Ricardo,Thank you for sharing your recent experience at Secrets Royal Beach Punta Cana. We are thrilled to read that you had a thoroughly enjoyable stay and that the attentive and friendly treatment you received from our staff was outstanding.It's wonderful that you felt welcomed and cared for from check-in to check-out. Providing exceptional hospitality is our top priority, and we are pleased that our team members contributed to making your stay memorable.We're glad you enjoyed the resort's facilities and amenities, whether relaxing by the pool, taking a bachata class, or enjoying the variety of dining options.Thank you for recognizing the excellent service provided by Aracelis and Celenia. We will be sure to pass on your compliments to them and they will be thrilled to know that they took good care of you during your time.We appreciate your kind words and look forward to welcoming you back to Secrets Royal Beach Punta Cana in the future for another memorable vacation experience.Kind RegardsRoberto Iglesias

6/10 – Redelijk

Katherine Victoria

Reisde met partner
Positief: Netheid, personeel en service
Overall it was a great time. The drinks were wonderful, the room was clean and beautiful, however the “preferred club” upgrade to be able to go to certain pools and eat at certain restaurants is odd to me. It’s an all inclusive but then you gotta pay MORE to not eat at the buffet for lunch or breakfast. The other benefits that go along with it just don’t seem worth it. I’d rather take my extra money and book at a resort that is truly “all inclusive”. Also there is no reservations for this resort for the restaurants which is extremely frustrating, if you got ready and headed down to dinner at 6-7 you’re looking at an hour and a half wait. Would be so much better if you were able to make reservations upon arrival like most resorts. The food was okay. The preferred club chairs were not comfy. They need new cushions and don’t all match. The umbrellas were broken, and the beach grounds could have been more manicured. Also the chair saving game is crazy here which is a total disappointment. The service was wonderful, friendly, and quick! Rooms were clean and well stocked. Overall we enjoyed our stay but most likely would try another resort next time.
4 nachten verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Dear Katherine Victoria,Thank you for sharing your feedback regarding your recent Secrets Royal Beach Punta Cana stay. We're glad you had a great time overall and enjoyed the drinks, cleanliness of the rooms, and friendly service provided by our staff.Thank you for providing honest feedback on the 'Preferred Club' upgrade and dining experience. Your comments on the restaurant reservation system and food quality are valuable and will be considered for future improvements.We apologize for the inconvenience you experienced with the broken umbrellas and the chair-saving situation at the beach. Rest assured that we will address these issues to ensure a more enjoyable experience for our guests in the future.Thank you again for choosing Secrets Royal Beach Punta Cana and we hope to welcome you back in the future for an even better experience.GreetingsRoberto Iglesias

10/10 – Uitstekend

ANNE

4 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear ANNE,Thank you so much for choosing Secrets Royal Beach Punta Cana and sharing your wonderful experience with us. Your 5/5 rating brings us great joy and confirms our commitment to exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardsRoberto Iglesias

8/10 – Goed

Nkechi Onwuama

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was helpful, welcoming & seem genuinely happy to be of service. The food was amazing, especially the baked goods, they were unique, tasty, beautifully designed & not too much sugar or cream - just perfect. However, not enough toiletries was left in the room booked for 2 people. There was one each of toothbrush, bottled water, bath gel, lotion, shampoo etc., this was a hotel where only bottled water is recommended for brushing teeth or drinking. Housekeeping also failed to replenish the used items in the room on the days we allowed them to clean, we tried requesting the items from a housekeeper but they speak mostly Spanish & not English. Reception eventually provided the needed items on request. by the 3rd day, we stopped allowing housekeeping, as it didn't look as if the room was cleaned properly anyway, all garbages was also not changed on the days we allowed housekeeping. Maybe we should have requested for a room change because we enjoyed the outside facility but didn't rest well nor enjoy the room.
4 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Nkechi Onwuama,Thank you for taking the time to write a review about your recent stay in our resort. We're pleased to hear that you found our staff to be helpful, welcoming, and genuinely happy to be of service. Providing exceptional hospitality is at the heart of everything we do, and we're glad that our team members helped make your stay so enjoyable.We are happy to read that you enjoyed our great food, especially our delicious and beautifully baked goods. We take great pride in offering delicious and visually attractive culinary creations, and we're pleased that you found them to be perfect.Please accept our apologies for any inconvenience you may have experienced regarding the toiletries in your room and any lack of cleanliness you may have experienced. We understand how important it is to provide ample amenities to our guests, and we regret that we fell short in this regard. Rest assured, we're taking steps to address this issue with our management team to ensure that it's addressed promptly for future guests. We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for another pleasant experience.GreetingsRoberto Iglesias

10/10 – Uitstekend

Stefanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved how clean and customer service is above and beyond
4 nachten verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Dear Stefanie,We would like to express our sincere appreciation for choosing Secrets Royal Beach Punta Cana as a host for your most recent vacation experience, and for taking the time to share your comments with us..Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional.We can't wait to have the pleasure of welcoming you back to Secrets Royal Beach Punta Cana for another unforgettable stay in the future.Best RegardsRoberto Iglesias

10/10 – Uitstekend

Lorenzo

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was polite and attentive to all of our needs. Great vacation and the food was fantastic.
4 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Lorenzo,We would like to express our sincere appreciation for choosing Secrets Royal Beach Punta Cana as a host for your most recent vacation experience, and for taking the time to share your comments with us. Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit. Thank you for your sincere appreciation of our facilities, gastronomy, and the fantastic service of our team. We look forward to welcoming you and you back to our resort for another memorable experience in the future.Kind RegardsRoberto Iglesias

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After staying at several other Secrets Resorts I was a little disappointed on how hard it was to find a beach chair. I paid to stay at Secrets because I prefer an adults only atmosphere, but I had to walk next door to Dreams to find a beach chair. In hind sight I might have researched another resort where the chair thing wasn’t such an issue. On a positive, staff was great, food was excellent, and view was nice (1246)
3 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Michael,We appreciate the time that you invested in writing a review of your vacation with us.We apologize for any inconvenience you experienced regarding the availability of beach chairs during your stay. Our top priority is to provide our guests with a seamless and enjoyable experience, and we regret falling short of your expectations in this aspect.Thank you for your positive feedback regarding our attentive staff, delicious food, and beautiful views. Your kind words serve as encouragement for our team to continue delivering exceptional service and creating unforgettable moments for our guests.Thank you for your feedback. We look forward to welcoming you back to Secrets Royal Beach Punta Cana for an enhanced experience.GreetingsRoberto Iglesias

10/10 – Uitstekend

Maxwell

6 nachten verbleven in maart 2024
Reactie van General Manager op 20 apr 2024
Dear Maxwell,Thank you for choosing Secrets Royal Beach Punta Cana for your recent vacation. We truly appreciate the opportunity to have been your host during your time here.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay.We hope to welcome you back for another fantastic experience in the future.Warm RegardsRoberto Iglesias

10/10 – Uitstekend

Alberto

4 nachten verbleven in maart 2024
Reactie van General Manager op 15 apr 2024
Dear Alberto,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardsRoberto Iglesias

10/10 – Uitstekend

Damon

4 nachten verbleven in maart 2024
Reactie van General Manager op 15 apr 2024
Dear DamonThank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Kind RegardsRoberto Iglesias

4/10 – Matig

Julius

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van Hotel Manager op 27 mrt 2024
Dear Julius,Thank you for taking the time to share your feedback about our Secrets Royal Beach Punta CanaWe are very disappointed that we have not achieved your maximum satisfaction. We extend our sincerest apologies for any aspects of your stay that did not meet your expectations. Your feedback is invaluable to us, and we want to assure you that we take it seriously.We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best RegardsDaniel Rodriguez

6/10 – Redelijk

Trevor

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beach and pools very nice. Staff very nice. Food is very poor.
6 nachten verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Trevor,Thank you for choosing our Secrets Royal Punta Cana for your recent stay.Thank you for your compliments regarding our beautiful beach, and pool, and the excellent service provided by our staff. We regret to hear about the issues you experienced during your stay and apologize for any inconvenience caused. Please know that we take your feedback seriously and will work to improve our service for future guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best RegardsJose Maria Perez

8/10 – Goed

catherine Marquez

Reisde met een groep
Positief: Netheid, voorzieningen
The location was great. The pool, beach and dining choices were great. The check in part is the one that wasnt great. 1st thing, they wont check in anyone literally till 3P! I went and tried checking in at 246P and the front desk said, check in at 3P! The bathroom flush wont work and there were cockroaches and bugs in the room. I just didnt expect those things in the room. Otherwise, the restaurants, pool, beach and location are great. The people that are working in the bars, restaurants and pool were nicer and friendly than the people in the front desk.
4 nachten verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Catherine Marquez,Thank you for choosing to stay at Secrets Royal Beach Punta Cana and for sharing your feedback with us. We are pleased to hear that you enjoyed the location, pool, beach, and dining choices during your stay.However, we sincerely apologize for the inconvenience you experienced during your stay and for any issues you encountered in your room. Your feedback regarding maintenance issues with the bathroom and pests in the room is concerning and certainly not reflective of the high standards we strive to maintain. Please rest assured that we will address these matters with our team to ensure that they are promptly resolved and do not recur in the future.We appreciate your kind compliments regarding our restaurants, pool, and the friendly services of our staff. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best RegardsJose Maria Perez

10/10 – Uitstekend

James David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear James David,Thank you for choosing the hospitality of Secrets Royal Beach Punta Cana, and for taking the time to write a review about your recent experience.Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit.We look forward to having the pleasure of hosting you back in the near future.Best RegardsJose Maria Perez

10/10 – Uitstekend

Kasandra Kimberly

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort with wonderful staff. Great service and very nice location and beach. Food was wonderful with many dining options.
6 nachten verbleven in maart 2024
Reactie van General Manager op 9 mrt 2024
Dear Kasandra,Thank you for your kind words and positive feedback about your recent stay at Secrets Royal Beach Punta Cana. We are thrilled to know that you had a wonderful experience and enjoyed our beautiful location, beach, and dining options.Our team strives to provide exceptional service. We are happy to hear that you've found our staff to be wonderful and accommodating. We take pride in offering a variety of delicious food options to cater to all tastes. As well, we are glad that you enjoyed your dining experience with us.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardJose Maria Perez

6/10 – Redelijk

Reanna Michelle, Freeport

Reisde met familie
Positief: Personeel en service
The property badly needs an updating. Paint peeling in rooms, fridge cabinet not shutting properly. Hot tubs not hot but cold. Food is okay.
3 nachten verbleven in maart 2024
Reactie van General Manager op 9 mrt 2024
Dear Reanna,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay regarding the condition of the property and the amenities provided.Please know that we take your comments seriously and will address the issues you mentioned with our head department teams to ensure that necessary updates and improvements are made promptly.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Jose Maria Perez

10/10 – Uitstekend

Casey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful!
4 nachten verbleven in februari 2024
Reactie van General Manager op 7 mrt 2024
Dear Casey,Thank you for taking the time to share your feedback about our Secrets Royal Beach Punta Cana. Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit. Thank you for your sincere appreciation of our facilities, and services.Thank you once again for choosing Secrets Royal Beach, and we look forward to welcoming you back for another wonderful stay in the future.Best RegardsJose Maria Perez

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Dear Craig,Thank you for taking the time to share your feedback about your recent stay at Secrets Royal Beach Punta Cana. Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience in the future.Best RegardsJose Maria Perez

10/10 – Uitstekend

Nicolas

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will be coming back!
5 nachten verbleven in februari 2024
Reactie van General Manager op 4 mrt 2024
Dear Nicolas,Thank you for taking the time to share your comments about our Secrets Royal Beach Punta Cana. The greatest reward we can receive is feedback like yours, which inspires us to continue working very hard to strive for excellence. Our main priority is to ensure your maximum satisfaction and we are happy that we have achieved this through your visit. Thank you again for your 5/5 feedback, we can't wait to welcome you back on your next visit, and we would be honored to welcome you back for another wonderful time with us.Best RegardsJose Maria Perez

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We chose the Preferred Club option and for me it’s worth every penny. You have upgraded amenities, access to Preferred Club pools, bars, and restaurants. Our Butler Marko was invaluable in ensuring we had access to the restaurants we wanted at the times that we preferred. All we had to do was ask and Marko made things happen. The staff went above and beyond during our stay. The beach was clean and the water was beautiful.
5 nachten verbleven in februari 2024
Reactie van General Manager op 4 mrt 2024
Dear Paul,Thank you for taking the time to provide us with your feedback. We are happy to read you had such a wonderful experience during your stay with us, especially with the Preferred Club option. It's fantastic to know that you found it worth every penny and that you enjoyed the upgraded amenities, access to exclusive areas, and the assistance of your butler, Marko. We will surely pass on your kind words to him and the rest of our team.We are glad you felt well taken care of and that our staff went above and beyond to make your stay memorable. Providing exceptional service is always our top priority, and we're happy to hear that we were able to make your experience special.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm RegardsJose Maria Perez

10/10 – Uitstekend

Vanessa Ferreira

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay! Food was good, service was amazing. We upgraded to preferred and loved our butler. He took care of everything for us!! Highly recommend that perk along with the private preferred pools and upgraded drinks.
5 nachten verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Vanessa,Thank you for choosing Secrets Royal Beach Punta Cana for your recent stay and for sharing your positive experience with us.Your feedback is greatly appreciated. We are delighted to hear that you enjoyed our facilities, food, pool, drinks, and the extraordinary services provided by your butler. Thank you for your feedback. We hope to welcome you back in the future and provide you with an exceptional experience.Warm RegardsJose Maria Perez

10/10 – Uitstekend

Darrell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Facilities were amazing. Food was great.
6 nachten verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Darrell,Thank you for choosing our resort as your destination. We appreciate your feedback on Expedia and are inspired to continue striving for excellence. Our top priority is ensuring your satisfaction, and we are pleased to have achieved this during your visit.Thank you for your kind and sincere appreciation of our facilities, amazing food, and excellent services. We appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay.Best RegardsJose Maria Perez

8/10 – Goed

Jill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some of the restaurants weren’t great , entertainment was average , the worst thing was having to get up really early to get a sunbed even in the VIP are. Overall the food was good , it was clean and friendly but probably won’t return ?
5 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Jill,On behalf of our staff and management, we extend our heartfelt gratitude for taking the time to share a review of your experience with us.We appreciate your positive feedback regarding the facility, entertainment, food quality, cleanliness, and the friendliness and helpfulness of our staff. Thank you for your rating. We hope to have the pleasure of welcoming you back in the future.Best Regards,Jose Maria Perez

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Michael,We would like first and foremost to thank you for choosing Secrets Royal Beach Punta Cana for your recent holiday. Thank you for sharing your rating with us. Our goal is to provide our guests with the best experience possible, and we are delighted to know that you enjoyed these aspects of your stay. We look forward to the possibility of welcoming you back for another special occasion in the future.Best Regards,Jose Maria Perez

10/10 – Uitstekend

Almone

4 nachten verbleven in februari 2024
Reactie van Hotel Manager op 21 mrt 2024
Dear Almone,Thank you for choosing Secrets Royal Beach Punta Cana and providing us with your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.We look forward to having you back at Secrets Royal Beach Punta Cana, your home in the Dominican Caribbean. Daniel Rodriguez

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Voorzieningen
Enjoyed our stay. The upgrade to preferred was worth it. Angelo was kind and very helpful. We will definitely be back!
4 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Angela,We are truly grateful for your kind words and for taking the time to share your experience at Secrets Royal Beach Punta Cana with us. Providing exceptional service and creating unforgettable memories for our guests are our top priorities, and we are thrilled that we were able to exceed your expectations in every aspect of your stay.We are thrilled with the excellent service provided by Angelo, which made your stay amazing. We will be sure to pass your praise on to him.Thank you for choosing Secrets Royal Beach Punta Cana as your preferred hotel. We look forward to welcoming you back for another amazing stay.Best RegardsJose Maria Perez

10/10 – Uitstekend

Douglas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a beautiful property. The staff was exceptional in every way. As a VIP we were greeted promptly, checked in quickly and given a tour of the property and shown the extras afforded in the upgrade.
6 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Douglas,Thank you for providing 5/5 feedback on your recent stay at Secrets Royal Beach Punta Cana. Your comments inspire us to strive for excellence and ensure your utmost satisfaction, which is always our top priority.We are thrilled to read that you enjoyed our Preferred amenities, beautiful facilities, and exceptional staff service that made your stay wonderful. We hope to have the honor of welcoming you back and giving us the opportunity to provide you with another truly memorable experience.Best Regards,Jose Maria Perez

10/10 – Uitstekend

Donald, Clarksville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and beach. Incredible staff! Very clean and accommodations/dining was amazing.
5 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Donald,Thank you for providing 5/5 feedback regarding your recent stay at Secrets Royal Beach Punta Cana. Your comments are a valuable source of inspiration for us to strive for excellence and ensure your utmost satisfaction, which is always our top priority.We are delighted to hear that you enjoyed our facilities, beach, food, accommodations, and staff services, making your stay wonderful. We look forward to welcoming you back and providing another memorable experience.Best RegardsJose Maria Perez