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Beoordelingen van Les Lofts de Buade by Les Lofts Vieux-Québec

3.5 out of 5
Les Lofts de Buade by Les Lofts Vieux-Québec
9 Rue De Buade, Québec City, QC

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 144 van 233 beoordelingen" "
Gastenscore: 8 - Goed. 66 van 233 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 233 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 233 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 233 beoordelingen" "

9,4/10

Netheid

8,4/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Victor

Positief: Netheid, staat van de accommodatie en faciliteiten
Exceptional!
1 nacht verbleven in mei 2024

8/10 – Goed

brice

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Would have been a 5 but instructions to use the air conditioning in the suite wasn’t clear enough and it was hot in the rooms during our stay
3 nachten verbleven in mei 2024

8/10 – Goed

Karine

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hébergement à proximité de tout! Très fonctionnel pour un couple. Stationnement à proximité, facile. Très propre et bien entretenu.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

JessIka

Reisde met partner
Positief: Voorzieningen
Je recommande ! Tellement bien situé, propre, calme, entrée autonome! Je suis enchantée!
1 nacht verbleven in maart 2024

8/10 – Goed

Shahnaz

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, amazing location!
2 nachten verbleven in februari 2024
Reactie van Joy C, Responsable Expérience Client op 28 feb 2024
Bonjour Shahnaz, We are thrilled to hear you enjoyed your stay!We hope to host you again soon.

8/10 – Goed

Andrea

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Close proximity to hotel Frontenac toboggan ride restaurants and attractions
3 nachten verbleven in januari 2024
Reactie van Joy op 1 feb 2024
We are thrilled to hear you enjoyed your stay! Our Lofts de Buade truly have an unbeatable location. We thank you for taking the time to leave a review and hope to have the pleasure of hosting you again soon!

10/10 – Uitstekend

Max

Positief: Netheid, comfort kamer
2 nachten verbleven in januari 2024
Reactie van Joy op 1 feb 2024
We are thrilled to know you enjoyed your stay, and thank you for taking the time to leave a review. We hope to havbe the pleasure of hosting you again soon!

10/10 – Uitstekend

Rémy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome
1 nacht verbleven in december 2023
Reactie van Joy op 1 feb 2024
We are thrilled to hear you enjoyed your stay! Les Lofts de Buade have an unbeatable location. We hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Guy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bien aimer l'emplacement et la propreté. L'acces est toutefois un peu difficile avec plusieurs bagages puisqu'il n'y a pas d'ascenseur.
1 nacht verbleven in januari 2024
Reactie van Joy op 1 feb 2024
Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous ! Les édifices du Vieux-Québec ne sont pas souvent équipés d'un ascenseur, mais nous avons 22 établissements parmi lesquels vous pouvez choisir. Nos Lofts du Trésor, Barricade et St-Pierre sont tous situés dans le Vieux-Québec et disposent d'un ascenseur. Nous espérons avoir le plaisir de vous accueillir à nouveau.

10/10 – Uitstekend

Deelven

1 nacht verbleven in december 2023
Reactie van A op 30 dec 2023
Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ailliez apprécié votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 20 établissements dans la ville de Québec ! Ariane - L'équipe des Lofts

10/10 – Uitstekend

Andreanne

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Cetait parfait!!!!
1 nacht verbleven in december 2023
Reactie van LVQ op 10 dec 2023
Nous sommes ravis que vous ayez apprécié votre séjour!Merci!

10/10 – Uitstekend

Hélène

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van LVQ op 10 dec 2023
Bonjour,Merci pour votre avis!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Highly recommend
Stayed on top floor. Be prepared to climb 4 storey building as first floor is subway and room 101 is on 2nd floor. Spacious room, room needed a minor cleaning by window but overall clean. Comfy bed. My favourite was the location as it is literally 2 min walk to chateau frontenac and christmas market. Parked at 7 rue pierre olivier chauveau. There are couple more underground parking but this one had the highest clearance of 1.85m. Parking was $20/day. You can park few min to offload in front of the hotel when spot is available but be aware i’ve seen a car got a ticket. I walk slow and took me only 5 min from parking to hotel.
3 nachten verbleven in november 2023
Reactie van LVQ op 10 dec 2023
Dear Guest,Thank you for sharing your feedback! We're delighted to hear you enjoyed the location and the lofts. We hope to welcome you back for another enjoyable stay soon!Kindly

10/10 – Uitstekend

Bruno

Positief: Netheid, comfort kamer
1 nacht verbleven in december 2023
Reactie van LVQ op 10 dec 2023
Bonjour,Merci de votre avis!

6/10 – Redelijk

Cihan

Positief: Netheid, comfort kamer
room security issue
location is amazing. matress is so comfortable. All the pans and pots were in bad condition. In fact, we were happy with everything overall. But there was a huge weakness in the most critical thing. security issue Login is done with the passwords sent via e-mail. The entrance door and apartment door password were the same. This gave us the impression that the password for all rooms was the same. If you are told that this is not the case and that the password for each room and exterior door is different, this may not solve your problem. Because a homeless person slept at the entrance of the apartment building with a subway for two days. He was a very kind person. There is nothing I can say to him in life circumstances. But if he sees the 4-digit password lying there out of the corner of his eye, he will be able to enter the room directly. There is no extra lock behind the door. While you are inside, you still face the possibility of someone breaking in with your password. This issue made us uncomfortable. It made us ignore all the other beauties.
2 nachten verbleven in november 2023
Reactie van LVQ op 11 nov 2023
Dear guestThank you for taking the time to share your feedback. We will surely take into consideration your comment. The security of our guest's is our top priority.Kindly

8/10 – Goed

Anita

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful location, great place. No grocery stores nearby. Place would be better without homeless blocking entrance by Subway restaurant and Loft entrance.
5 nachten verbleven in oktober 2023
Reactie van LVQ op 3 nov 2023
Hi Anita,Thank you for your review.

6/10 – Redelijk

Kim

Negatief: Netheid
Very well situated. Nice loft but cheap melamine that turned yellow, kitchen cupboards doors dirty, AC stained with brown condensation marks and bathroom fan fielded with dust. That main stairway smell Subway cuisine (just downstairs) but no smell in the loft itself.
1 nacht verbleven in oktober 2023
Reactie van LVQ Team op 12 okt 2023
Dear guest, We are glad that you appreciated how well situated our loft is. We are very sorry to hear about the inconveniences you had in the loft. We thank you for your comment as it help us improve the quality of our service. We hope to see again. Kindly.

8/10 – Goed

Alain

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van L'Équipe LVQ op 12 okt 2023
Bonjour, Nous sommes ravis que vous ayez apprécié votre séjour au sein de notre établissement! Nous vous remercions sincèrement d'avoir partagé votre expérience et serons ravis de vous recevoir de nouveau!

8/10 – Goed

Debra

Positief: Netheid, comfort kamer
Perfect location in old town Quebec. Basic apartment with kitchen. Salt and pepper provided but no coffee. Not suitable for those with mobility issues. Plenty of restaurants nearby.
2 nachten verbleven in oktober 2023
Reactie van LVQ Team op 12 okt 2023
Hello, We are glad that you appreciated your stay with us. We thank you for your comment as it help us improve the quality of our service. We hope to see again. Kindly.

10/10 – Uitstekend

Zhen, Fremont

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is great: clean, very convenient location.
2 nachten verbleven in oktober 2023
Reactie van The LVQ Team op 12 okt 2023
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

10/10 – Uitstekend

Ronald

Positief: Netheid, comfort kamer
1 nacht verbleven in september 2023
Reactie van The LVQ Team op 12 okt 2023
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

10/10 – Uitstekend

Catherine

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
In a very good location, right in the heart of old Quebec City. Keypad entry to both inititial door, making it safe, and individual lofts, so no losing keys! The internal stairs are quite steep. Loft were a nice size, well equpped and clean.
3 nachten verbleven in september 2023
Reactie van The LVQ Team op 28 sep 2023
Hi Catherine,Thank you for your positive comment. We're glad that you appreciate your stay with us and hope to see you again in one of our 21 establishment

2/10 – Ontzettend slecht

Sandra

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Enjoyed the room. However, we had an issue with our reservation found out that we didn't have the room for 3 days and had to leave. Management was not helpful with helping us find a new room in town, or checking on us to see if we found a place to stay.
2 nachten verbleven in september 2023
Reactie van LVQ Team op 16 sep 2023
Dear guest, We are glad that you appreciated how well accommodated and situated our loft is. We are very sorry to hear about the inconveniences you had. We thank you for your comment as it help us improve the quality of our service. We hope to see again. Kindly,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Horrible customer service!!!!!!!
I attempted to do early check in 1:00 p.m., due to arriving early. They told me to call back later, which I did at 2:00 p.m. They told me we could not check in early because the room was not ready. When we went to check in at 4:00 p.m. we were told we could not check in until 45 minutes after the check in time due to no cleaning staff. I called back at 4:45 p.m. to obtain the entry code. I was informed they did not receive my douments, which I emailed to them a week before our trip. The male staff told me I needed to email my information to them before they would give me the code. I told them I did not have internet until I checked into the room. The staff continued to tell me I needed to email the information. I asked him to text the information to me and I could text my documents. The staff said he would send a text and he NEVER sent the text. I called back after waiting 10 minutes and got a different staff, female, who told me she would give me the code and to email the documents when I got in the room, and had there internet password, which I did. The male staff was rude and not helpful at all. We waited 4 hours in the Subway by the loft and had to leave because we sat there for so long. After leaving the Subway we stood in an alcove in the rain trying to obtain the entry code. We had been traveling all day and were exhausted.The male staff could have cared less. It was a frustrating experience. What horrible customer service!!!!!!!!!!
4 nachten verbleven in augustus 2023
Reactie van LVQ Team op 16 sep 2023
Dear guest, We are very sorry to hear about the inconveniences you had entering the loft. We thank you for your comment as it help us improve the quality of our service. We hope to see again. Kindly

8/10 – Goed

Jacopo

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in augustus 2023
Reactie van The LVQ Team op 8 sep 2023
Hello,Thank you for your positive comment, we hope to see you again soon.

10/10 – Uitstekend

Shane

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The property is located in an ideal Location.. we would definitely stay here again..
2 nachten verbleven in augustus 2023
Reactie van Armand op 1 sep 2023
Thank you for your kind review and we hope to see you with us soon!Kindly!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location was great. Found a great parking spot.
1 nacht verbleven in augustus 2023
Reactie van Armand op 1 sep 2023
Thank you for your kind review and we hope to see you with us soon!Kindly!

10/10 – Uitstekend

Linda

Reisde met partner
We were pleased with the space and the great location. Seeing the old city from the loft was so easy. Loved being able to walk to all the sights and putting our car in one of the lots close by for our 3 day stay. Any questions we had were promptly answered and helpful. I would highly recommend staying at Les Lofts de Buade.
3 nachten verbleven in augustus 2023
Reactie van Armand op 1 sep 2023
Thank you for your positive feedback! We're delighted that you enjoyed the spacious loft and its excellent location with easy access to the old city. It's great to hear that your questions were promptly addressed and that you found the stay enjoyable. We appreciate your recommendation and hope to welcome you back in the future.

4/10 – Matig

Alain

Negatief: Netheid
Never again
Check in was awful, couldn’t get the code to enter building in a timely manner. The code to enter the room did not work. Had to wait for 30 min for someone to come let us in. We should get a free nights stay or at least a refund
1 nacht verbleven in augustus 2023
Reactie van Armand op 1 sep 2023
We apologize for the inconvenience you experienced during check-in. Your feedback is important to us, and we're sorry for the issues with the access codes. We understand your frustration and will address this with our team to prevent similar situations in the future. Thank you for bringing this to our attention.

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great room, clean and in a great area close to lots of restaurants and shops.
1 nacht verbleven in augustus 2023
Reactie van Armand op 1 sep 2023
Thank you for your kind feedback!Best regards,Armand

10/10 – Uitstekend

Marie-Josée

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Endroit très propre et parfait pour un séjour en couple. Directement dans le vieux Qc. Cuisine complète, lit confortable, vraiment agréable comme endroit, communication facile, nous allons certainement y retourner!
3 nachten verbleven in augustus 2023
Reactie van Armand op 1 sep 2023
Merci beaucoup du retour c'est très apprécié!Cordialement,Armand - LVQ

8/10 – Goed

Veronique

1 nacht verbleven in augustus 2023
Reactie van L'équipe LVQ op 8 sep 2023
Bonjour Veronique,Merci de votre avis positif, nous espérons vous revoir bientôt.

10/10 – Uitstekend

Vincent

2 nachten verbleven in augustus 2023
Reactie van L'équipe LVQ op 8 sep 2023
Bonjour,Merci de votre avis positif, nous espérons vous revoir bientôt.

6/10 – Redelijk

Joseph

Reisde met familie
Great city. Great accommodations. Great location 👍🤗
2 nachten verbleven in augustus 2023
Reactie van Armand op 1 sep 2023
Thank you for your kind review and we hope to see you with us soon!Kindly!

8/10 – Goed

Euvgenia, Spring Lake

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property. No elevator.
2 nachten verbleven in juli 2023
Reactie van Les Lofts Vieux Quebec op 2 aug 2023
Hello,Thank you for choosing to stay with us at Les Lofts de Buade, and we appreciate your positive comments. Kindly,

2/10 – Ontzettend slecht

Helen

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
We checked in without having any shower towels . We called the receptionist ,a staff picked up and said she will bring the towels over to us. We had waited for long time, she called back and said she couldn’t a get a hold of her manager , she’s 25 minutes away and she has no car to bring over the towels . She said will bring them over at 11am tomorrow ( which is our check out time ) . This morning at 10:30am , we called to ask for towels and the late check out , someone eles picked up and refused to help us , same with no late check out offer . We are very disappointed of this poor “hotel” quality service .
1 nacht verbleven in juli 2023
Reactie van Les Lofts Vieux Québec op 2 aug 2023
Dear guest,Thank you for sharing your feedback with us. We regret to hear about the inconvenience you experienced during your stay.We're sorry to hear about the communication issues you faced when trying to get the towels delivered. We'll address this with our team to ensure better responsiveness and communication.Regarding the late check-out request, we'd like to inform you that due to high demand and our cleaning staff's schedule, we are fully booked for the summer and unable to accommodate late check-outs. We apologize for any disappointment this may cause.Thank you for bringing these concerns to our attention. Your feedback is valuable to us as we continuously strive to improve our services. If you have any further comments or questions, please don't hesitate to reach out to us. Kindly,

10/10 – Uitstekend

DENIS

Positief: Netheid, voorzieningen
Tout était parfait à refaire merci pour l’excellent service .
1 nacht verbleven in juli 2023
Reactie van Les Lofts Vieux Quebec op 22 jul 2023
Bonjour,Merci d'avoir séjourné aux Lofts de Buade.Nous sommes ravis que tout ait été parfait pour vous et que vous ayez apprécié notre service. Nous serions enchantés de vous accueillir à nouveau lors de votre prochain séjour. Merci d'avoir choisi notre établissement et à bientôt !

8/10 – Goed

Fernanda

Reisde met een groep
Positief: Comfort kamer
Localização maravilhosa em Quebec
A localizacao do hotel é fantástica. Ao lado da Notre Dame e uma quadra do Chateau Frontenac. Pode-se fazer tudo a pe. O tamanho do quarto e muito bom para duas pessoas. Bem confortável. Cama boa. Banheiro bom. A limpeza do chão nao é das melhores. A gente sente a sujeira no pé. Fique pronto para subir 22 degraus para chegar ao primeiro andar. Se vc quiser deixar as malas antes do check in isso so pode ser possível deixando num outro prédio bem distante, pois no lical nao tem essa possibilidade e é difícil o check in antecipado. Mas recomendo pelo custo beneficio e pela localização, que é fantástica
2 nachten verbleven in juni 2023
Reactie van Les lofts vieux Quebec op 22 jul 2023
Hello,Thank you for your feedback! We're glad to hear that you enjoyed the location of the hotel, making it easy to explore the area on foot. We apologize for any inconvenience you experienced during your stay. We'll address this issue to ensure a better experience for our guests.We hope to have the pleasure of welcoming you back in the future. If you have any further comments or questions, please feel free to reach out to us. Thank you for choosing our hotel, and we look forward to see you again!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
3 nachten verbleven in juni 2023
Reactie van Les lofts Vieux Québec op 22 jul 2023
Hello,We are delighted that you enjoyed your stay with us! Could you tell us a bit more about the aspects you liked?Kindly

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was excellent and great location. Once construction around is finished it will be greatly improved . You could not hear construction as rooms were sound proof. I would stay here again
2 nachten verbleven in juni 2023
Reactie van Les Lofts Vieux Québec op 22 jul 2023
Hello,Thank you for your wonderful feedback! We're glad to hear that you found our property excellent with a great location. We appreciate your understanding regarding the ongoing construction, and we're glad that the soundproof rooms ensured a peaceful stay. We look forward to having you stay with us again. Thank you for choosing our hotel, and we can't wait to welcome you back in the future!

10/10 – Uitstekend

Anders Mosegaard

Positief: Netheid, comfort kamer
Perfect location
Perfect location and apartment in beautiful Quebec
2 nachten verbleven in juni 2023
Reactie van Team LVQ op 23 jun 2023
Dear Guest,Thank you for taking the time to write us a review.We are delighted to learn that you have greatly enjoyed you stay at the Lofts de Buade location. We thank you for your kind words!Please, do not hesitate to share with us your constructive comments as we strive to improve our services and accommodations.In hopes to welcome you back in one of our 20 locations!

10/10 – Uitstekend

Hyun Suk

Positief: Netheid, comfort kamer
Me and my husband stayed for 7 nights and it was perfect for everything. Most of the attractions are within walking distance and so many dining options around. I would stay here again when I visit the city next time.
7 nachten verbleven in juni 2023
Reactie van LVQ Team op 17 jun 2023
Thank you for this amazing review! We are happy you enjoyed your stay with us and are looking forward to welcome you again.

6/10 – Redelijk

LISA

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen
This place looks nicer online than in person. It suited our needs because we did not spend a lot of time in the room. The furniture is sparse and cheap. An upgrade of the couch and kitchen table/chairs is needed!. On the plus side the location is excellent and the bed was comfortable !
4 nachten verbleven in juni 2023
Reactie van Armand Loic op 15 jun 2023
Thank you for your feedback. We will take into consideration your words to improve our services.Team LVQ

10/10 – Uitstekend

Viviane

Positief: Netheid, comfort kamer
Bon séjour
Site exceptionnel et apt très comfortable mais pour personnes âgées beaucoup d’escaliers
1 nacht verbleven in mei 2023
Reactie van Armand Loic op 4 jun 2023
Bonsoir pour votre avis et au plaisir de vous revoir!

8/10 – Goed

Jennifer

Positief: Netheid
2 nachten verbleven in mei 2023
Reactie van Armand Loic op 1 jun 2023
Merci de votre avis!Armand Loic Équipe LVQ

8/10 – Goed

Marie

3 nachten verbleven in mei 2023
Reactie van Armand Loic op 28 mei 2023
Thank you and we hope you had a great stay! We wish to see you soon!Team LVQ

10/10 – Uitstekend

Karlene

Positief: Netheid, staat van de accommodatie en faciliteiten
Walking distance to many restaurants and shops
1 nacht verbleven in mei 2023
Reactie van Armand Loic op 23 mei 2023
Thank you for your review!Team LVQ

10/10 – Uitstekend

Donald

2 nachten verbleven in mei 2023
Reactie van Armand Loic op 1 jun 2023
Thank you for your feedback!Armand Loic, Team LVQ

8/10 – Goed

Roland

4 nachten verbleven in april 2023
Reactie van Armand Loic op 29 mei 2023
Merci de votre avis!Équipe LVQ

8/10 – Goed

Marie-Lou

2 nachten verbleven in maart 2023
Reactie van Lily - LVQ op 1 apr 2023
Bonjour Marie-Lou,Merci pour votre retour!Nous sommes ravis que vous ayez apprécié votre séjour. Vous pouvez nous écrire, nous prenons tous les commentaires en considération en tentant d'améliorer notre expérience client. Au plaisir de vous revoir,