Hello Jayanta, Thank you for your poor review. Check-in is normally at 4:00 p.m. and you received the code at 4:07 p.m. I have already apologized to you and your guests for this inconvenience and even offered compensation for this inconvenience but you refused, out of frustration. Thereafter, you have used and enjoyed our chalet as intended use throughout your stay. In an email you sent us, you threatened to write a bad review if we didn't refund you the full price of your stay. In addition to the false statements about us that you make in your comments, with the aim of amplifying your situation as miserable people who have experienced psychological trauma and ruined their vacation in Quebec, I consider that there is an exaggeration your part following this inconvenience of a few minutes of waiting for the access code. Kind regards

Léonarde Krystel was a great guest, she communicated her arrival and departure details timely, respected the house rules and left the cottage clean and in a great condition. I fully recommend her as a guest. Léonarde Krystel a été une excellente invitée, elle a communiqué ses détails d'arrivée et de départ à temps, elle a respecté les règles de la maison et a laissé le chalet propre et en excellent état. Je la recommande pleinement en tant qu'invitée.