Hello, Thanks for your comment! Our objective is to do our best to permit you to pass a good time as well as good stay in Rabat! Thanks again for your visit! Best wishes for the future! Staying at your disposal, Regards, Vincent

Dear Marie, Thanks a lot for your comment, it was a pleasure to meet you! We did our best to facilitate your stay at Rabat, we are glad to know that you enjoyed. Wishing you a good continuation, Best Regards,

Dear Katherine, First of all, we would like to thank you for your comment which is really important for us! As mentioned in another comments, we had a technical problem with our reservation platform during 2 weeks in December 2019. It was the first time that kind of problem happened and we did our best to solution the situation. Effectively, we booked for you a room in another Riad to insure, in good conditions, your stay at Rabat. You asked for a second room saying that the first one was to small, we did the necessary and took in our charge the second room (as well as the first room). We called the Riad during your stay to know if everything was great and everything seemed to be OK! We informed you on the fact that we were available for you, anytime during your stay if necessary but finally you never get back to us. Our main objective is to bring to our Guest nice experience on their stay at Rabat, that is really important for us! The Riad Dar Yanis propose same kind of prestation as Riad El Bir and we are more or less at the same price level. We would like to apologize a new time for the disturbing! We were convinced that you enjoyed your time at Rabat and that we did the necessary on our side. Wishing you a good continuation, Best Regards,

Dir Sir, We apologize for the problem caused during your visit. The inconvenience caused has absolutely nothing to do with the fact that you had reserved for one night: a reservation, whether one or more nights, remains a reservation and we must honor it! We had a technical problem with our reservations system and room you booked was already reserved. Taking into account the very short deadlines, we have reserved a room for you in a neighboring Riad, a ried of the same standard as the Riad El Bir. Taking into account the very short deadlines, we have reserved a room for you in a neighboring Riad, a Riad with the same standard as the Riad El Bir. Our main goal was to minimize the inconvenience and naturally we took everything in charge ! The problem with our reservation system is now resolved but we also regret this event and ask you to accept our sincere apologies. Staying at your disposal for any further information, Best Regards,

Bonjour Lionel, Nous vous remercions pour votre message! Notre objectif est de rendre le séjour de nos hôtes des plus agréable! Merci encore pour votre visite, au plaisir de vous revoir au Riad El Bir! Cordialement,

Dear Madame, It was a pleasure to meet you and we are glad to know that you enjoyed your stay at Riad El Bir! Thanks again for your visit! Best Regards,

Dear Madame, Sir, Thanks a lot for your coment! We are glad to know that you had good time at Riad El Bir as well at Rabat! Wishing you all the best, Regards,

Dear Sir, Thanks a lot for your comment ! Glad to know that you enjoyed your time at Rabat as well as at Riad El Bir! Wishing you a good continuation, Best Regards,

Cher Hôte, Nous sommes heureux d'apprendre que vous avez passé un agréable moment au Riad El Bir et espérons vous retrouver lors de l'une de vos prochaines escapades sur Rabat. Vous souhaitant une bonne continuation, Cordialement,

Bonjour Monsieur, Merci pour votre commentaire! Notre objectif est de rendre le séjour de nos Guests le plus agréable possible. C'était un plaisir de vous avoir parmi nous et ce sera un plaisir de vous revoir également au Riad El Bir lors de l'une de vos prochaines visites sur Rabat. Vous souhaitant une bonne continuation, Cordialement, Vincent Riad El Bir - Rabat Médina

Bonjour, Nous sommes heureux de savoir que vous avez passé un agréable séjour à Rabat et particulièrement au Riad El Bir! Notre objectif est de rendre le séjour de nos Guests le plus agréable possible. Me Merci encore pour votre commentaire, Au plaisir de vous revoir au Riad El Bir! Bonne continuation à vous!

Dear Guest, Thanks for your comment! We try to do our best to make our guests' stay more enjoyable! Thanks again for your visit, we wish you a good continuation, All the best, Regards, Vincent Riad El Bir - Rabat Médina

Dear Sir, It was a real pleasure to meet you at Riad El Bir! All the team is glad to know that you enjoyed your stay at Rabat as well as at Riad El Bir! Staying at your disposal, we wish you a good continuation! All the best, Regards, Vincent Riad El Bir - Rabat Médina

BonjourDelphine, Merci encore pour votre visite! Nous sommes satisfaits d'apprendre que vous avez passé un agréable séjour à Rabat ainsi qu'au RiadEl Bir! Notre objectif est tout simplement atteind! Vous en souhaitant bonne réception, nous espérons vous revoir au sein du Riad lors de l'une de vos prochaines visites à Rabat. Cordialement, Vincent Riad El Bir - Rabat Médina

Dear Guest, It was a pleasure to receive you at the Riad. Thanks again for your comment! Wishing you a good continuation! Best Regards, Vincent Riad El Bir - Rabat Médina

Dear Claudio, Thanks a lot for your comment! We are glad to know that you enjoyed your stay at Riad El Bir. Our main goal is to make sure that you have a good time in Rabat and especially at the Riad. Wishing you all the best, Best Regards, Vincent

Dear Guests, First of all, we would like to thank you for your visit. We would like to take this opportunity to remind you that rooms are available at 02.00 PM. Because you arrived little bit sooner, we thought we would do well by offering to take the room (once it clean and available) and complete towels and accessories gradually missing. Regarding cleanliness and hygiene, we draw particular attention to these points as we assure you of the cleanliness of the sheets and towels put in the room. We try to do the best to meet expectations of our guests by being generally available. We are disappointed to learn that we have not met your expectations and hope to have the opportunity to do better next time. Staying at your disposal for any further information, we wish you a good continuation. Regards, Vincent Riad El Bir - Rabat Médina

Bonjour, Nous sommes contents d'apprendre que vous avez passé un moment agréable au Riad. Une pancarte est installée à l'entrée du Riad (pour mentionner son emplacement) mais peut-être serait-il plus judicieux d'en installer une deuxième à l'entrée de la rue El Bir. Nous tenons Compte de votre remarque. Vous en souhaitant bonne réception, nous restons à votre disposition pour toute information complémentaire, Cordialement, Vincent

Hola Senora, Muchas gracias pour su comentario ! Intentamos hacer lo necesario para satisfacer a nuestro Guest! Un cordial Saludo, Vincent

Dear Sir, Madam, First of all, we would like to thank you for your visit as well as for your coment which is really important to us. The 50 Dihrhams you mentioned coresponding to the touristic tax which is mentioned during the reservation (2,50 euros per person and per night). Normaly, the touristic tax is required by all the hotels. Thanks to accept our apologies for any inconvenience, Staying at your disposal for any further information, Regards, Vincent Riad El Bir - Rabat Médina

Nous tenons tout d'abord à vous remercier pour la confiance que vous nous avez accordé. Nous sommes surpris de votre dernier commentaire portant sur deux sujets sur lesquels nous accordons une importance toute particulière ! Les litières sont nettoyées quotidiennement et l'accès à la terrasse est interdit durant cette période ce à cause des fortes précipitations hivernales. La terrasse est donc normalement fermée. Quant à la literie, nous investissons régulièrement dans le confort des chambres afin de répondre du mieux que possible aux attentes de nos hôtes. Cordialement,

Estimada Maria, Que sorpresa! No reconocemos Riad El Bir en su comentario! Hemos hablado por telefono antes que os vais, porque no haber discutidos de estos temas importantes directamente! Nos habla del estado de la habitacion asi como de las sabanas y toallas, que son importantes! Nos habla tambien de picaduras sobre todo el cuerpo? Eso es efectivamente inaceptable! Este tema merece de ser discutido directamente, sin hesitacion! Usted tiene que saber que acordamos mucha importancia a la limpieza asi que al conforte de nuestros Guests! Representan dos criterios muy importantes! Quedando a su disposicion para cualquier aclaracion al respecto, Cordial Saludo, Vincent Riad El Bir - Rabat Médina

Hi, Thanks again for your comments! We are glad to learn that you passed a good time at Rabat as well as at Riad El Bir! Wish you good continuation, Regards, Vincent Riad El Bir - Rabat Médina