4/10 – Matig
Nate
Zakenreiziger
22 jul 2025
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Bottom line: Excellent customer service, terrible property management. The one and only elevator is inoperable. Considering most rooms are on floors 2-5, that is a no-go for many people and I almost requested to change properties before I even got my key. My 68-year-old dad sucked it up because it was after 9pm when we finally arrived—luckily we ended up only being there for 2 nights. Tasia, the young lady working nights (by far the best part about our stay) at the desk offered to rebook me at a nearby Hilton property, but it was already quite late and I had an appointment at 9am. When we got to the assigned room on the 2d floor (she tried to accommodate us), there was no AC…in Raleigh…in mid July. We were quickly rebooked to a 4th-floor room but Tasia personally climbed up to that floor just to make sure the AC was ice cold in the room before processing the room change and keys. I called Hilton back just to get her name for this review, and I’m a little ashamed I forgot it after just a week. She did a great job and deserves a raise and to work at a premier Hilton property. Thank you, Tasia!
Nate
7 nachten verbleven in juli 2025