Mixed Experience – Great Location, OK staff But Serious Cleanliness Issue
We stayed at this hotel in Rome for 4 nights. While the location was excellent and made it easy to explore the city, we were quite disappointed with the cleanliness of our room.
Throughout our stay, we kept finding flies in the room which were clearly coming from the bathroom drains. It was not just a few; we were seeing around 10 a day, and it became really frustrating trying to sleep at night when all you could hear were fly sounds. We reported the issue to the staff on the third day and asked if we could switch rooms for the remaining two nights. Unfortunately, they said no as it’s peak season. The lady tried to be helpful but she was quite patronising and tried to give us a free drink at the hotel bar but didn’t seem to genuinely care just that the hotel is newly refurbished and they wanted good reviews.
The explanation we received was that the flies were coming in from the courtyard, as our room had a connecting door to it. However we never once opened the courtyard door as it was too cold. we repeatedly saw the flies emerging from the bathroom drains, not the courtyard. This made the room feel unhygienic and uncomfortable, which really affected our experience.
Oth staff were polite and friendly, but that didn’t make up for the discomfort. I would not recommend staying in either of the two rooms that connect to the lower-level courtyart next to the gym- avoid or book elsewhere
