4/10 Poor
MICHAEL
30 Nov 2022
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We were not advised that this property required one to have access to a phone in order to contact the caretaker. We had no phone, no wifi, consequently poor access into the main building, into the property's building, or into the guesthouse commons, or the room. The caretaker messaged us to ask when we would arrive. We informed her that we would arrive at 5pm. It was 5:45pm before she showed up, after my wife went around the whole neighborhood looking for wifi to try to contact her. When she finally showed up her first words were to blame us and insinuate that our message "we will be arriving at 5pm via train" was ambiguous. She intentionally didn't come at the right time, perhaps because others have shown up late. But the fact is, we were there on time, and she was not, and she could have made things better by simply apologizing, not half apologizing and blaming us. If we had known this was a "non public" access place we would not have chosen it. Expedia's listing needs to be updated to specify that the property requires communication with the caretaker to even get in. It is not a hotel type establishment. Never, ever again will I stay at this place, and it has made me way more cautious and dubious of Expedia listings.