We had booked and prepaid the room online and didn't expected what was about to happen. I had contacted the owners about the possibility of early check-in or the possibility to leave our suitcases in a safe place before check-in. Owners reassured me it was not a problem. I was pleasantly surprised. That was the last pleasant surprise...
First there was not only nobody there when we arrived and we were stuck in the street trying to ring the doorbell for 45 minutes. Then thankfully a guest came and got the door open for us.
In the lobby we met a helpful cleaning lady who directed us to a 3rd floor room (no.2) after talking with the owners. The words to describe the room are hard to find. To say that it needs love is a true understatement. Truly I have no idea how they can get away with putting people in there. Dirty linens, disgusting bathroom, funky smell, not functioning WIFI, nothing remotely close to the pictures we had seen online. After numerous discussions with the cleaning lady/owners who told us the B&B was full, we were given the choice of 2 rooms on the second floor that were much better. To be honest, if we were given those rooms right away, I would not spend the time and energy writing this long review. The new room was OK, much cleaner and after requesting it, they provided the VIP bottle of wine and some snacks when we came back from our late afternoon walk.
Finally, we ended up losing an afternoon of precious Rome time trying to resolve the situation
