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Beoordelingen van Ross Hotel

2 out of 5
Ross Hotel
35 Church Street, Ross, TAS

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 52 van 198 beoordelingen" "
Gastenscore: 8 - Goed. 87 van 198 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 198 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 198 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 198 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
We arrived at Ross Monday 24 May 21 and the place was closed. Both nights 24th Monday and 25th Tuesday???
1 nacht verbleven in mei 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in mei 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Upon arrival the hotel was closed, with no staff onsite. I as then advised by a neighbour that the hotel was not open from Sunday to Wednesday, and that there are numerous incidences of guests turning up and not being provided a room. Several other people in the town confirmed this, and it has been going on for some months. I subsequently had to book into another hotel locally. Wotif needs to investigate how this can happen
1 nacht verbleven in mei 2021

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
The hotel does not do accomodation.
1 nacht verbleven in mei 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
The Ross Hotel is not open and we had to drive over 120 kilometres to find accommodation. The hotel closed for accommodation in May 2020 but this is not reflected on the Expedia site. We had a confirmation from Expedia, arrived at the hotel, and were told they haven't accepted guests for 12 months. Something wrong in the "machine"
1 nacht verbleven in mei 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They didn’t have accommodation but kept our money
2 nachten verbleven in mei 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is not operational. I booked to stay on the 14 April 2021and still haven’t got my money back (4/5/21). Wotif can’t process refund because the owner won’t confirm that the hotel is not operational.
1 nacht verbleven in april 2021

2/10 – Ontzettend slecht

Jason

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel not running
Hotel is not even operational. Do not book
1 nacht verbleven in april 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Arrived to find there is NO accommodation. Has not been for several months. STILL awaiting refund from Wotif
2 nachten verbleven in april 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service
After receiving confirmation of my booking and travelling 150kms, I arrived to be told that they have not been doing any accomodation since the beginning of COVID, about 1 year ago. Late in the day and by myself I had to hunt around for accomodation during school holidays. Not impressed! Why was my booking confirmed?
1 nacht verbleven in april 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
I’m really cranky about this: The Ross Hotel IS NOT OPEN FOR ACCOMMODATION!!!! And hasn’t been for a year!!!! I have emailed wotif but have had no reply. My money has been taken from my account and not yet returned. I WILL BE WRITING A REVIEW ABOUT wotif and if I am not refunded I WILL REPORT TO THE OMBUDSMAN!!! A cranky customer!😖😖
1 nacht verbleven in april 2021

4/10 – Matig

John, Ballarat

Negatief: Personeel en service
The hotel was closed on the day of our booking which we did not know until we arrived. The phone rang out to a message and we had to find alternative accomodation at very short notice.
1 nacht verbleven in februari 2021

10/10 – Uitstekend

Nicholas Mabbott

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2021

8/10 – Goed

Terry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A country stay
Service from the staff was outstanding and great value for money. However breakfast was included in the price but there was no cereal or bread provided, even though we had booked in advance
1 nacht verbleven in november 2020

10/10 – Uitstekend

Ron, Devonport

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly welcome, good clean room, good restaurant food!
1 nacht verbleven in september 2020

10/10 – Uitstekend

Roberts, Devonport

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very warm welcome on arrival. Clean comfortable room at the top of the stairs. Facilities right next door. Electric blankets were turned on warming the bed. The manager called saying we left an item behind and was sending it on at no charge. Overall a great place to stay if your enroute to/from Hobart. Good value for money.
1 nacht verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great food, wonderful history, and amazingly helpful staff. My room was neat and tidy, bathroom clean and I really enjoyed my stay.
1 nacht verbleven in juli 2020

8/10 – Goed

Kath, Hobart

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lovely old-style hotel full of character. We had a clean, comfortable quiet room. In the bar downstairs we found a roaring fire and met friendly locals. For dinner we enjoyed melt-in-your-mouth lamb shanks in the dining room. The place was just what we were looking for at a great value price. Only down note: breakfast was very basic and there was no info re wifi in our room.
1 nacht verbleven in juli 2020
Reactie van Manager op 1 aug 2020
Thank you

8/10 – Goed

Robyn, Melbourne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely old pub, friendly staff and great little town.
1 nacht verbleven in maart 2020
Reactie van Tom manager op 27 mrt 2020
Thanks for you review Robyn

8/10 – Goed

PatsyTours, NT, ACT, NSW,QLD ,TAS

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Staff were fantastic,food great could do with an electrical review (no power points near beds to plug in electric blankets) and vegemite was missing from the breakfast supplies but overall an excellent experience.
1 nacht verbleven in maart 2020
Reactie van Tom MANAGER op 19 mrt 2020
Thanks Patsy it was lovely to have you stay with us. I have taken what you have said and passed it to the owner. Kind regards

4/10 – Matig

Geverifieerde reiziger

Reisde met familie en kleine kinderen
We booked a room with Garden and Church view. When we went into the room it has only a small window, facing the rear of the hotel. Only when I asked the front desk if we were given the wrong room, we were told that the room type we booked is not available, while we could have been informed at checkin. We were not offered a refund with the difference neither. It's a very basic hotel as many other reviews mentioned, and as reflected from the price. There is absolutely nothing wrong of being basic - as long as you manage your expectation right and know what you are getting. Say for us we were only there for a night stopover so a clean and cheap place to stay is good enough. Though toilets and showers are shared but they are clean.
1 nacht verbleven in augustus 2019
Reactie van Manager op 4 mrt 2020
sorry to hear about your stay with us. If i had personally have known this i would have offed a new room at no charge if there was a free room at the time or meals in bistro. We are in the process of upgrading our systems so that all sites talk to one booking system to reduce this on going problem of wrong rooms being given out over different sites. if you ever would return please make yourself known to myself happy to help in any way possible to make your stay enjoyable.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Manager op 4 mrt 2020
Thank you for your Review

8/10 – Goed

Jim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pub stay
As far as old pubs go it was pretty good, clean and tidy bed was comfortable, Leon was helpful and friendly, meal was pretty good pub fare, basic breakfast, shower was good.
1 nacht verbleven in januari 2020
Reactie van Manager TOM op 1 feb 2020
Hi Jim thank you for your review. i will pass on your great comments to Loan (french spelling like getting a bank loan how he explains it to us ) hope to see you soon

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gear town. Perfectly quaint room in a perfectly quaint pub. Everything fine
1 nacht verbleven in januari 2020
Reactie van Tom manager op 24 jan 2020
More than welcome and thank you for those nice words hope to see you again

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
3 nachten verbleven in januari 2020
Reactie van Tom Manager op 23 jan 2020
Thankyou for staying with us and hope to see you again

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleasant Stay thank you. Access to b/f materials, kettle etc a bonus.
1 nacht verbleven in januari 2020
Reactie van Manager Tom op 20 jan 2020
Glad you enjoyed your stay. Hope to see you soon un the future

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We chose this stay because we thought it would be an interesting old inn and reviews said the staff were friendly. The proprietor was clearly overworked, complained when we showed up at the advertised check in time and was very abrupt. It was not clear that washrooms are shared and there is a balcony directly outside of rooms where people smoke and drink. No screens on windows or air conditioning made this very uncomfortable with heat and flies. This property should not be on Expedia!
1 nacht verbleven in januari 2020
Reactie van Tom Manager op 23 jan 2020
sorry you did not enjoy your stay with us. i will be looking into and addressing everything you have mentioned here. If we had been told about the smoking and drinking on the balcony it would have been addressed. it dose say clearly that we ahve shared facilitys on our site and it is somthing we would love to actually address we update the whole building again sorry that you didnt enjoy ur stay Kind Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Simple and clean accomodation. Friendly staff and great meals in the restaurant. We’ve stayed twice now overnight and will do again I’m sure.
1 nacht verbleven in januari 2020
Reactie van Tom MANAGER op 16 jan 2020
Thank you for you Lovely review. Hope to see you again soon

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van Tom op 7 jan 2020
Thank you for your Review

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Historic hotel with good facilities that add that little bit extra that you don’t necessarily expect.
1 nacht verbleven in december 2019
Reactie van Tom MANAGER op 7 jan 2020
We are so glad you enjoyed your stay with us. we are more then happy to make your stay as relaxing as possible

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
1 nacht verbleven in december 2019
Reactie van Manager op 24 dec 2019
Thank you for your review

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, comfort kamer
1 nacht verbleven in december 2019
Reactie van Manager op 24 dec 2019
Thank you for review

8/10 – Goed

Maria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and homey
1 nacht verbleven in december 2019
Reactie van Manager op 16 dec 2019
Thank you so much for your review. Im glad that you enjoyed your stay

10/10 – Uitstekend

Lyle,Marie-Anne

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lovely original Hotel, situated in the centre of Ross. Nice and clean and tidy. Staff excellent. Thank you.
1 nacht verbleven in december 2019
Reactie van Manager op 11 dec 2019
Thank you for your kind review

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van Manager op 12 dec 2019
Thankv you kindly

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautifully kept rooms in a lovely old building, with very pleasant service. The best of old-school country hotel accommodation.
1 nacht verbleven in november 2019
Reactie van Manager op 9 dec 2019
Thank you Kindly

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice country hotel, nice meals friendly staff. Good locstion
1 nacht verbleven in november 2019
Reactie van Manager op 11 dec 2019
Thank you for your kind response

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in november 2019
Reactie van manager op 11 dec 2019
Thank you

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was value for money. Room were basic but had the essentials. Community area was quite comfortable.
1 nacht verbleven in november 2019
Reactie van manager op 11 dec 2019
thank you

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van Manager op 11 dec 2019
Thank you

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
Old fashion, historical but the furniture and amenities need updating.
1 nacht verbleven in november 2019
Reactie van Manager op 11 dec 2019
Thank you for your review. We are slowly but surly updating all furniture and amenities along the line, and agree with what you are saying

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Great food. Clean. Friendly. Value for money. Great town
1 nacht verbleven in november 2019
Reactie van Manager op 11 dec 2019
Thank you

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
The property implied that shower facilities were available in the room I booked - but this was NOT the case - I had to share all bathroom facilities with all the guests.
2 nachten verbleven in oktober 2019
Reactie van Manager op 13 dec 2019
thank you for your comments we are looking to change the layout and allow for en-suits but we have to have heritage approval which takes time

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
Ok for a one-night stay.
It said "breakfast included". But the "breakfast" was self-service in a small shared kitchenette. It had some containers with small amounts of cereal (looked old) and an open milk in the fridge. Some leftover jams and completely white toast bread in the freezer. The bathrooms were very old and not well locked.
1 nacht verbleven in oktober 2019
Reactie van Manager op 13 dec 2019
Sorry that we where not up to your expectations. this was before my time and we are slowly changing how we are doing things in regards to breakfast

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ross Hotel
This is a country pub in a quaint little town. The hotel rooms are basic. There are no en-suite facilities. The food was good and the service was commendable. However, it is typical of country pubs so do not stay there if you are expecting a four or five star experience. The town itself is the star attraction!
1 nacht verbleven in oktober 2019
Reactie van Manager op 13 dec 2019
Thank you for your response

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The staff were very friendly and helpful. Food at the restaurant was fantastic. Great location and character.
1 nacht verbleven in oktober 2019
Reactie van Benny op 9 okt 2019
Dear Guest, Thank you for taking the time to leave your review. We are pleased you enjoyed your stay with us. We hope to welcome you back to the hotel in the future.

8/10 – Goed

Geverifieerde reiziger

5 nachten verbleven in september 2019
Reactie van Benny op 9 okt 2019
we thank you for your review.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in september 2019
Reactie van Benny op 9 okt 2019
We thank you for your review

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in september 2019
Reactie van Ben/ Manager op 21 sep 2019
Thank you for your review, we appreciate the feedback.