Luxe hotels in San Andrés

'Total bait and switch. Booked months in advance only to arrive and find the main infinity pool closed and wrapped in ‘PELIGRO’ tape. No notice was given. Beyond the construction, the service is non-existent. You have to beg for basic bottled water and minibar refills in an ‘all-inclusive’ resort. Staff is hostile and dismissive. Avoid this place until they learn the basics of hospitality.'

'No hot water / chairs at swimming pool so old that you can’t comfortably sit on them / rude staff / made agreement to reimburse the last 3 days of our trip but now management of the hotel does not return the money corresponding to those nights , although we checked out 3 days earlier as compared to the original reservation '

'Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the staff made us feel genuinely welcomed—their warmth, attentiveness, and professionalism truly elevated the entire experience. The hotel itself is beautifully designed, with exquisite decoration that creates a refined yet cozy atmosphere. Every detail feels thoughtfully curated, making it a perfect setting for relaxation and comfort. What stood out the most was the peaceful ambiance. It’s an ideal...

'Limpieza muy mala , atención regular muchas cosas por mejorar en cuanto a las instalaciones muy malas condiciones '

'Great little place to stay 1 block from beach access. It's like a small apartment studio with kitchenet. '