Exterieur

Beoordelingen van La Quinta Inn by Wyndham San Antonio Lackland

2.5 out of 5
La Quinta Inn by Wyndham San Antonio Lackland
6511 W Military Dr, San Antonio, TX

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 189 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 153 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 192 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 311 van 1007 beoordelingen" "

5,2/10

Netheid

6,6/10

Personeel en service

5,0/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Matt

Reisde met familie
Negatief: Voorzieningen
Nothing unique not clean. Light bulb missing toilet seat loose paint pealing exterior walkway filthy. Reservation messed up. Old tear it down or spend thousands fixing up.
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 3 mei 2024
Hi Matt,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 – Uitstekend

Laura

Positief: Staat van de accommodatie en faciliteiten
Todo bien
2 nachten verbleven in april 2024
Reactie van Guest Relations Management op 1 mei 2024
Dear Laura, We're thrilled to hear that you had a fantastic experience during your stay with us! Your perfect rating means the world to us, and we're delighted that everything met or exceeded your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!

4/10 – Matig

ANTONIO, MONTERREY

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Even though it´s renovated, not clean even after cleaning leady visited.
4 nachten verbleven in april 2024
Reactie van Guest Relations Management op 29 apr 2024
Dear Antonio, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the cleanliness issues you encountered despite our recent renovations and cleaning efforts. Please rest assured that we take your concerns seriously and will address them immediately with our housekeeping team to ensure such lapses do not recur. We strive to provide all our guests with a comfortable and immaculate environment, and we appreciate you bringing this matter to our attention. We hope for the opportunity to make it right and welcome you back for a much-improved stay in the future.

2/10 – Ontzettend slecht

Yadira

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room had mold it was super gross and the person at the front desk didn’t bother to change us to another room even though there were rooms available
2 nachten verbleven in april 2024
Reactie van Guest Relations Specialist op 29 apr 2024
Hi Yadira,We sincerely apologize for the discomfort you experienced during your stay. Our commitment to cleanliness is paramount, and we take reports of mold very seriously. Rest assured, we will immediately address the issue in the room you occupied to ensure it meets our high standards. Regarding the room change, we regret any inconvenience caused by not accommodating your request promptly. We'll review our procedures to ensure all guest concerns are addressed promptly and effectively in the future.

2/10 – Ontzettend slecht

Kevin

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The floor had adhesive that had seeped through the seams and I scraped it up so we didn’t stick to the floor at the foot of the bed. Cobwebs around the ceiling and blowing in the vent in the bathroom. No Kleenex in the room; we asked but never received any.
4 nachten verbleven in april 2024
Reactie van Guest Relations Specialist op 27 apr 2024
Hi Kevin,We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to maintain the highest standards of cleanliness, and we regret that we fell short of your expectations in this instance. We have addressed the issues you mentioned with our housekeeping department to ensure that such oversights are rectified promptly. Your feedback is invaluable to us as we continuously work towards enhancing the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we are known for.

2/10 – Ontzettend slecht

AMANDA

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a large roach in the room. The bedding hand holes all over. Stains on bedding. Pieces of wall in bathroom coming off. Tub backs up. Sink water shoots out at you.
2 nachten verbleven in april 2024
Reactie van Guest Relations Specialist op 27 apr 2024
Hi Amanda,We sincerely apologize for the inconvenience you experienced during your stay. Our team takes cleanliness and maintenance seriously, and we regret that your expectations were not met. Rest assured, we have immediately addressed these issues with our housekeeping and maintenance departments to ensure that such occurrences are rectified promptly. Your feedback is invaluable to us as we strive to continuously improve our services and facilities for all our guests.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 26 apr 2024
Hi Karen,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 – Uitstekend

Johnny

Positief: Staat van de accommodatie en faciliteiten
G8ff8f8f7f
5 nachten verbleven in april 2024
Reactie van Sophia CSR op 24 apr 2024
Hi Johnny,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 – Redelijk

Helen

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was convenient for where I needed to go. Close by dining and shopping was good But, there was barely any hot water flow both in the sink and shower. The hot water turned on full at the bathroom sink was a very thin stream. This was also true for the shower. The choice was a trickle of hot water or a higher flow of barely warm water.
2 nachten verbleven in april 2024
Reactie van Guest Relations Management op 23 apr 2024
Dear Helen, We're genuinely grateful for your feedback, and we're delighted to hear that our location suited your needs and that you enjoyed the nearby dining and shopping options. Your experience with the hot water flow is disheartening to hear, and we sincerely apologize for any inconvenience it may have caused during your stay. Rest assured, we've already taken steps to address this issue to ensure that all our guests have a comfortable and enjoyable experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Thank you for bringing this to our attention.

4/10 – Matig

alba

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 24 apr 2024
Hi Alba,We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 – Matig

Mazeda

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They ran out of breakfast on second day of my stay.
3 nachten verbleven in april 2024
Reactie van Guest Relations Management op 22 apr 2024
Dear Mazeda, We're genuinely sorry to hear about your experience with our breakfast service during your stay. We understand how important it is to start the day off right, and it's disappointing to learn that we fell short of your expectations in this aspect. Please know that we're taking your feedback seriously and will address this issue with our team to ensure it doesn't happen again. We appreciate you bringing this to our attention and hope to have the opportunity to make it up to you in the future.

2/10 – Ontzettend slecht

George, El Paso

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen
Front desk worker was nice but there were shady individuals in the area and next door to me. I beeive they were getting high. Didnt trust my car there and didnt feel safe. Room was ragedy. Pay a little more for a better stay. Not worth it. Breakfast was a joke.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 21 apr 2024
Hi George,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 – Ontzettend slecht

jose

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
To begin with the door to the room was not in the best condition. The first thing we see is the beds, and those were the worst part. They were stained and really old. The counters were dirty as well. If you want a room that isn't good quality but provides the basic needs like a working bathroom and a bed then it could work for you. The pictures on the website need to be updated because they do not match with the real thing.
1 nacht verbleven in april 2024
Reactie van Guest Relations Specialist op 20 apr 2024
Hi Jose,We sincerely apologize for any inconvenience you experienced during your stay with us. Our team takes great pride in maintaining the highest standards of cleanliness and comfort, and we regret to hear that your expectations were not met. We assure you that we are constantly working to address any issues with our facilities, including the condition of the room doors, beds, and cleanliness standards. Your feedback regarding the accuracy of our website images is duly noted, and know that we strive to ensure that they accurately reflect the current state of our accommodations. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 – Redelijk

Kris

Reisde met partner
Negatief: Voorzieningen
Bathroom vanity drain would drain very very slowly. Toasters mostly didn’t work. Drinks ran out at breakfast. Room door was difficult to open.
4 nachten verbleven in april 2024
Reactie van Guest Relations Specialist op 20 apr 2024
Hi Kris,We apologize for the inconvenience you experienced during your stay. We take guest feedback seriously and have already addressed the issues you mentioned regarding the bathroom vanity drain, toasters, and breakfast beverage availability with our maintenance and kitchen teams. Regarding the room door, we appreciate you bringing this to our attention and will investigate the matter further to ensure it operates smoothly for future guests. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more seamless experience in the future.

4/10 – Matig

Terrell

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The location from first glance looks sketchy. The rooms weren’t too clean and nothing worked. When asked about the fitness room, I was told the that everything is out of order. Oh I forgot, they gave the room I booked to someone else who they claim to have same last name as I . Air on the side of caution when booking .
2 nachten verbleven in april 2024
Reactie van Guest Relations Specialist op 20 apr 2024
Hi Terrell,We deeply regret to hear about your experience at our hotel. While we understand your concerns, we want to assure you that the safety and comfort of our guests are our top priorities. We take cleanliness and maintenance very seriously, and we apologize if we fell short of your expectations in these areas. Regarding the room assignment issue, we are investigating the matter to prevent such occurrences in the future. We appreciate your feedback and will use it to improve our services for all guests.

6/10 – Redelijk

Bernadette

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations Management op 18 apr 2024
Dear Bernadette, We're thrilled to hear from you, and thanks for sharing your thoughts with us! While we're glad you chose to stay with us, we're also eager to ensure your experience matches the excellence we strive for. If there's anything specific you think we could improve upon to bump up that rating, we're all ears! Whether it's the ambiance, service, or amenities, your feedback is like a treasure map guiding us toward perfection. We hope to welcome you back soon for an even more delightful stay!

10/10 – Uitstekend

Sussy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the breakfast maybe can be better
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 16 apr 2024
Hi Sussy,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 – Uitstekend

Miyrha

Positief: Personeel en service
Negatief: Netheid
Property was decent for price
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 11 apr 2024
Hi Miyrha,We are glad to hear that you found value in your stay with us! Providing a comfortable and affordable experience for our guests is important to us. We appreciate your feedback and hope to welcome you back again in the future.

2/10 – Ontzettend slecht

Brenda

Reisde met partner
Negatief: Voorzieningen
The door to our room did not completely close. The hotel itself was dirty. It needs a lot of attention.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 11 apr 2024
Hi Brenda,We are sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 – Ontzettend slecht

Tamisha R

3 nachten verbleven in april 2024
Reactie van Sophia CSR op 30 apr 2024
Hi Tamisha,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

4/10 – Matig

Liliana

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty, no tv channels at all
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 10 apr 2024
Hi Liliana,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 – Matig

JoAnn

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Door did not close properly. Broken secondary lock latch. Large gaps around door and AC unit let light shine in. 1 of 2 pools disrepair and only 1 working ice machine on this large property.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 10 apr 2024
Hi Joann,We regret that you had an unpleasant experience at our property and we apologize for any inconvenience faced by you. Your feedback has been taken seriously and forwarded to the team for improvement. We will take the necessary steps to improve the staying experience and ensure that your next stay at our hotel will be a memorable one.

6/10 – Redelijk

Deb, Edmonton

Reisde met een groep
Positief: Personeel en service
Property needs lots of simple maintence. Room 136:No batteries in smoke detector, crown moulding falling off, very mouldy around tub, fruit flies in sink, trash around property, pool chairs broken and not useable.
3 nachten verbleven in april 2024
Reactie van Guest Relations Management op 9 apr 2024
Dear Deb, Thank you for sharing your detailed feedback with us. We sincerely apologize for the maintenance issues you experienced during your recent stay. It deeply concerns us to hear about the shortcomings in your room, from the missing batteries in the smoke detector to the moldy conditions around the tub and the presence of fruit flies in the sink. Our guests' comfort and safety are our top priorities, and we regret that we fell short of meeting these expectations during your visit. Rest assured, we have already addressed these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. Your feedback is invaluable to us as it highlights areas where we can enhance our guests' experiences. We hope to have the opportunity to regain your trust during your next stay and provide you with the exceptional service you deserve.

2/10 – Ontzettend slecht

Patrick Mitchell

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Insects in the room, homeless encampments under the bridges on the property that no one is attempting to deal with or help, poorly maintained room, people making noise at all hours, and a seemingly indifferent front desk staff. The one thing I will give them is the effectiveness of their housekeeping. They were spot on.
4 nachten verbleven in april 2024
Reactie van Sophia CSR op 6 apr 2024
Hi Patrick,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. It's concerning to hear about the presence of insects in your room, the issues with homeless encampments nearby and noise disturbances. Rest assured, we take these matters seriously and are actively addressing them to ensure a more comfortable and peaceful environment for all guests.

10/10 – Uitstekend

Vincent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you had
3 nachten verbleven in april 2024
Reactie van Guest Relations Specialist op 6 apr 2024
Hi Vincent,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 – Ontzettend slecht

David

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Potholes. Homeless people living on the property grounds. 2:00 AM yelling and screaming on property grounds with hotel management doing nothing about the noise after our repeated requests.This place is unsafe and violent. Fighting on property. We cannot sleep. Dirty rooms. Filth on headboards. Hairs on sheets. Missing moldings on walls.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 6 apr 2024
Hi David,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 – Goed

Cesar Ivan

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
I LIKED THE PRICE WHEN YOU GO FOR ANY NIGHTS ALONE BUT I DIDN´T LIKE THE ZONE HOMELESS PERSONS AROUND AND THE ZONE ITS TOO DARK TO COME WITH FAMILY.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 3 apr 2024
Hi Cesar,Thank you for sharing your feedback with us. We are glad to hear that you found our pricing appealing. However, we apologize for any shortcomings. We take the safety and comfort of our guests seriously, and we will look into ways to address these concerns to improve your experience in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 – Ontzettend slecht

Jadyn

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible, dirty and sketchy
Reactie van Sophia CSR op 2 apr 2024
Hi Jadyn,I am sorry to hear about the inconvenience caused by these issues. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 – Redelijk

cesar alberto montoya

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
muy amables en recepción, el lugar olía mucho a cigarro la cama muy rica, el baño demasiado pequeño,
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 3 apr 2024
Hi Cesar,Glad to hear that you found our reception staff very friendly and that you enjoyed the comfortable bed. However, we apologize for the smell and the small bathroom, as we understand how these factors can impact your overall experience Your comments are valuable to us as we work to improve our facilities and services. We hope to have the opportunity to welcome you back for a better experience in the future.

10/10 – Uitstekend

bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 2 apr 2024
Hi Bryan,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

Karla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 31 mrt 2024
Hi Karla,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 – Matig

Janelly

Pretty dirty the pictures aren’t even updated
6 nachten verbleven in maart 2024
Reactie van Sophia CSR op 26 mrt 2024
Hi Janelly,We regret for the issues you had during your stay. We take your feedback seriously and will work diligently to address the cleanliness standards and update our visual representations. Your satisfaction is important to us, and we appreciate your understanding as we strive to improve our accommodations for future guests.

10/10 – Uitstekend

Desiree

2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 26 mrt 2024
Hi Desiree,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!

4/10 – Matig

LaKiesha, Little Rock

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Relations Management op 25 mrt 2024
Dear LaKiesha,We're genuinely sorry to hear that your experience at our hotel fell short of your expectations. Your feedback is valuable, and we deeply regret any inconvenience you encountered during your stay. Rest assured, we take your concerns seriously and will address the issues you've highlighted to ensure a better experience for future guests. Our aim is to provide exceptional service and comfort, and we sincerely apologize for any shortcomings you experienced. We hope to have the opportunity to welcome you back and demonstrate the improvements we've made.

2/10 – Ontzettend slecht

Angela

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a mess. The parking lot is so damaged with pot holes we were afraid it would damage our vehicle. The room wasn’t properly cleaned. There was a pair of underwear in the closet. The shower head is so low, only a child could shower properly. There was a brown ring of soap scum around the entire tub. The mirrors had been cleaned with something that left a film.
4 nachten verbleven in maart 2024
Reactie van Guest Relations Management op 23 mrt 2024
Dear Angela, We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. Your feedback is invaluable to us, and we have addressed these issues with our housekeeping team to ensure such lapses do not recur. We understand the importance of a well-maintained parking lot and are working diligently to repair any damages promptly. It deeply concerns us to hear about the cleanliness issues in your room, including the presence of overlooked items and the condition of the bathroom amenities. Rest assured, we are taking immediate steps to rectify these shortcomings and uphold the high standards of cleanliness our guests expect and deserve. We appreciate your patience and understanding and hope to have the opportunity to regain your trust during your next visit.

8/10 – Goed

Regan

Positief: Voorzieningen
Place was alright. Couldn’t turn the volume down but bed was comfortable and room was nice. Staff was nice.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 22 mrt 2024
Hi Regan,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bed comfortable, the room nice, and the staff friendly during your stay. We apologize for any inconvenience regarding the volume control issue and will ensure that this is addressed promptly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 19 mrt 2024
Hi Elizabeth,Thank you for your kind words about our staff! We take pride in providing exceptional service, and delighted to hear that our team made a positive impression on your stay. Your feedback means a lot to us, and we look forward to welcoming you back for another great experience in the future. Safe travels!

6/10 – Redelijk

Letta

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was filthy. There was some type of red jelly like substance on the floor upon arrival. I placed a towel over it and the next day after room service, the towel was picked up but the substance remained, needless to say it wasn’t cleaned. The room surfaces were never wiped down; there was lint, dust and debris that stayed the entire 3 days we were there. The floors were not swept or mopped. Overall, you get what you pay for.
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 19 mrt 2024
Hi Letta,We sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 – Ontzettend slecht

David

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Got my window busted in and someone broke into my vehicle and multiple others
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 18 mrt 2024
Hi David,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

2/10 – Ontzettend slecht

Jennifer

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 19 mrt 2024
Hi Jennifer,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 – Ontzettend slecht

Basil

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The doors didn’t even close and had no seal at the bottom
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 17 mrt 2024
Hi Basil,We sincerely apologize for any inconvenience you experienced during your stay. Our maintenance team regularly inspects and addresses any issues with door functionality, including ensuring proper closure and seals. However, we understand that unexpected occurrences can happen, and we appreciate your feedback, which allows us to continuously improve our services. Rest assured, your concerns have been noted, and we will take appropriate measures to ensure a more comfortable experience for our future guests.

6/10 – Redelijk

Sandra

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotel needs a touch up. We got two rooms and one had stained sheets!
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 17 mrt 2024
HI Sandra,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining the highest standards of cleanliness is paramount to us, and we regret that your room did not meet expectations. Our housekeeping team has been notified to ensure thorough inspections are conducted to prevent such occurrences in the future. We appreciate your feedback as it helps us improve our services for all our guests.

4/10 – Matig

LILAMICHELLE

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gentleman did not ask for my ID once I checked in . Room was filthy ....photos on website are way off. Reason for choosing was close to my daughter for airforce graduation.
2 nachten verbleven in maart 2024
Reactie van Guest Relations Specialist op 16 mrt 2024
Hi Lilamichelle,We sincerely apologize for any disappointment experienced during your stay. While we strive to maintain impeccable cleanliness standards, we understand that occasional oversights may occur. Regarding the disparity between the website photos and the actual room, we assure you that we regularly update our visuals to reflect the current state of our accommodations. We genuinely appreciate your choosing our hotel for such a momentous occasion and regret that your experience did not meet your expectations. Your feedback is invaluable to us as we continuously work to enhance the guest experience.

2/10 – Ontzettend slecht

Michael

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Floors were filthy, beds were on a decline, shower and sink did not drain
3 nachten verbleven in februari 2024
Reactie van Guest Relations Management op 15 mrt 2024
Dear Michael,We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback about the cleanliness of the floors, the condition of the beds, and the drainage issues with the shower and sink is deeply concerning to us. Please accept our sincerest apologies for falling short of your expectations. We understand how crucial a comfortable and clean environment is for a pleasant stay, and we're committed to addressing these issues promptly to ensure they don't recur in the future. Your insights are invaluable to us, and we hope to have the opportunity to regain your trust on your next visit. Please don't hesitate to reach out to us directly so we can make things right for you.

6/10 – Redelijk

Crystal

2 nachten verbleven in maart 2024
Reactie van Guest Relations Management op 5 apr 2024
Dear Crystal, We're genuinely sorry to hear that your experience fell short of expectations during your stay. We take guest feedback seriously, and it's disappointing to see we didn't meet your needs. Your silence speaks volumes, and we understand that there were issues that left you feeling less than satisfied. We strive to provide exceptional service and comfort to all our guests, and we regret that we missed the mark with you. Please know that your feedback is invaluable to us, and we'll use it to improve and ensure a more enjoyable experience for our future guests. If you're willing to share more details about your stay, we'd love to hear from you so we can address any specific concerns you may have had. Thank you for taking the time to share your thoughts with us.

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great. Very clean. Staff was great. Great customer service. Had an amazing time.
4 nachten verbleven in maart 2024
Reactie van Sophia CSR op 12 mrt 2024
Hi Vanessa,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 – Goed

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire area where the ice machine is looks very dirty , dark and unsafe.
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 12 mrt 2024
Hi Anthony,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. Besides this, we have passed your note to our team for enhancements for other concerns. We hope you will choose us again in the future.

8/10 – Goed

Felix

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The door in room 226 needs to be replaced it doesn’t lock right and looks like somebody tried to kick it in.
2 nachten verbleven in maart 2024
Reactie van Guest Relations Management op 12 mrt 2024
Dear Felix,We're truly sorry to hear about your experience in room 226. Your safety and comfort are our utmost priorities, and it's disheartening to learn that the door's condition fell short of your expectations. Rest assured, we'll promptly address the issue by replacing the door to ensure proper functionality and enhance security measures. Your feedback is invaluable in helping us maintain the high standards we strive for, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

2/10 – Ontzettend slecht

Edgar

Negatief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Guest Relations Management op 11 mrt 2024
Dear Edgar,We're truly sorry to hear about your disappointing experience during your stay. Your feedback, while brief, is important to us, and we would have appreciated more details to understand and address the issues you encountered. Our team strives to ensure every guest feels welcomed and comfortable, and we regret that we fell short of your expectations. We value your perspective and would love the opportunity to make things right. Please reach out to us directly so we can learn more about your concerns and work towards improving your next visit.

2/10 – Ontzettend slecht

Michael Erick, Las Vegas

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was disgusting!! Filthy, disgusting. Dirty and worse place I have stayed. Stay clear!
2 nachten verbleven in maart 2024
Reactie van Guest Relations Management op 8 mrt 2024
Dear Michael,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're deeply concerned to learn that we fell short of your expectations. Please know that we take your comments seriously and will address them immediately to ensure that all future guests have a comfortable and enjoyable stay. We hope you'll consider giving us another chance in the future to provide you with the exceptional experience you deserve.