Voorkant accommodatie - avond/nacht

Beoordelingen van WoodSpring Suites San Antonio Stone Oak

2.5 out of 5
WoodSpring Suites San Antonio Stone Oak
2619 N Loop 1604 E, San Antonio, TX

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 282 van 538 beoordelingen" "
Gastenscore: 8 - Goed. 126 van 538 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 538 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 538 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 538 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Eduardo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

imelda

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van AGM Amanda Morris op 21 mei 2024
Imelda, thank you for taking time to leave us a review!

2/10 – Ontzettend slecht

imelda

Negatief: Voorzieningen
every week we stay there, today I made a reservation and checked in as usual at 9 am but the staff said there were no rooms available yet and asked me to come back at 12, and I came back at 12 but he said there were no rooms available yet, I had to wait 1 another hour, but someone came and checked in and he got a room, how could this happen? I am very unhappy with this, I think first come first get. Today I am very dissatisfied
2 nachten verbleven in mei 2024
Reactie van AGM Amanda Morris op 21 mei 2024
Imelda, I would like to apologize for the inconviences you encountered during your stay with us. We will always try our best to accommodate early check-ins if they are available, unfortunately the room type you reserved had been sold out on the previous night therefore we had to wait until our check out time of 11am to allow housekeeping to enter the room for cleaning. After further investigation, the room type of the guest you are refering to is a different room type that was available for an early check-in. Housekeeping had recieved your room first to clean to ensure we could get you checked in as soon as possible. We will always try our best to accommodate early check-ins, but please note our check in time is at 3:00pm and it is at that time that we can guarentee your room, any time before then is subject to availability.

2/10 – Ontzettend slecht

Angel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bed bugs got a bunch of bites all over me. Room was clean but apparently not the bed.
1 nacht verbleven in mei 2024
Reactie van AGM Amanda Morris op 17 mei 2024
Angel, thank you for taking time to leave us this feedback. Our Area Manager has taken time to review your information and has reached out to you to request further information.

2/10 – Ontzettend slecht

Kristine Del

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Truly a lone-star review for a lone-star state hotel-- no-frills, no amenities (literally NOTHING except toilet paper, water and sheets).
1 nacht verbleven in mei 2024
Reactie van AGM Amanda Morris op 15 mei 2024
Kristine, your feedback is truly appreciated. I'm sorry to hear that our amenities were not what you expected, please feel free to checkout our website next time your in town to see if our amenities will be benificial to what you are looking for. As an extended stay hotel we pride ourselves on providing a true home away from home experience, remember, the longer you stay, the more you save!

2/10 – Ontzettend slecht

Kristine Del

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There are LITERALLY NO AMENITIES AT ALL-- not even a bar of soap!! There was no coffee maker, no cups, no soap, no shampoo, NADA!!! If you want a BARE bones hotel with a bed, bare floor, a toilet and sink, then stay here. No frills, nothing special, but it was decently clean. They offer a discount to their long term renters if you leave a good review.... so don't let the high review rating fool you :-)
2 nachten verbleven in mei 2024
Reactie van AGM Amanda Morris op 15 mei 2024
Kristine, thank you for taking time to leave us this review. Our hotel is an extended stay hotel where our amenities are generally beneficial to those who are looking to make a home away from home with the comfort that home provides. I'm sorry to hear that we were unable to meet your expectations, hopefully next time your in town for a longer reservation you keep us and our amenities in mind!

4/10 – Matig

Abraham, Parker

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
X
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 10 mei 2024
Abraham, thank you for taking time to leave us this feedback. I would love to hear more about your experience with us so that we can better serve you next time your in town!

2/10 – Ontzettend slecht

Kara

Negatief: Netheid, staat van de accommodatie en faciliteiten
Mold in my bathroom and stains in the tub. I took pictures.
2 nachten verbleven in april 2024
Reactie van AGM Amanda Morris op 4 mei 2024
Kara, thank you for taking time to leave us this feedback. I will personally be looking into this to ensure your next stay with us is perfect.

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean place. No problems with my stay.
2 nachten verbleven in april 2024
Reactie van AGM Amanda Morris op 4 mei 2024
Eric, I am so pleased to hear that you enjoyed your stay! I sincirely hope we have the opportunity to host you again in the future!

6/10 – Redelijk

Dylan

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Bathroom had some mold, our whole floor smelled like mildew
2 nachten verbleven in april 2024
Reactie van AGM Amanda Morris op 4 mei 2024
Dylan, thank you for taking time to leave us your feedback. I will perosnally be looking into this and I hope we have the opportunity to provide you with a perfect product the next time you are in town!

6/10 – Redelijk

Marlee

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and super helpful! The property was clean and safe. The rooms weren’t my favorite. They aren’t as bright and inviting like they appear in the pictures. There was just an off putting smell to the rooms…probably because they allow pets, I guess. The air conditioning wasn’t the greatest. It worked, but took an entire night to fully cool down the small room. Not a stay that makes me want to return.
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 4 mei 2024
Marlee, thank you for taking time to leave us this review. We truly appreciate your business and your feedback, we are currently in the process of exchanging all room lights to ensure that our pictures will always match our product! I hope you have the oprotunity to check it out next time youre in town!

10/10 – Uitstekend

Heaven

Positief: Voorzieningen
.
2 nachten verbleven in april 2024
Reactie van AGM Amanda Morris op 22 apr 2024
Heaven, thank you for taking time to leave us this review!

10/10 – Uitstekend

Christian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 22 apr 2024
Christian, thank you for taking time to leave us this review!

10/10 – Uitstekend

Michelle, Corpus Christi T

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very safe & secure
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 22 apr 2024
Michelle, thank you for taking time to leave us this review. We truly appreciate your business and hope to see you again soon!

10/10 – Uitstekend

imelda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My husband and I always spend weekends there, they have clean, quiet rooms and friendly staff
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 17 apr 2024
Imelda, thank you for taking time to leave us a review, it is always a pleasure hosting you and your husband, we look forward to your next stay with us!

6/10 – Redelijk

Cynthia

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen
It was an unique property. It was very reasonable and that is why I chose this property. I failed to realize this was an extended stay facility. The photos of the rooms and especially the beds were deceiving. The beds had a gray and black spread. I wasnt sure of the cleanliness with those on the beds. I suppose I got what I paid for and that was a bed for one night that was reasonably priced.
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 17 apr 2024
Cynthia, thank you for taking time to leave us a review. We truly appreciate your business and look forward to hosting you again in the future!

4/10 – Matig

Huy

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff gave us handicap room. The wall is very thin. In a middle of the night around 2 am, outside they had party and blasted music so loud that woke us up. Early morning, the room upstair had someone jumped and moved stuff so loud that woke us up again at 7 am. At 11 am, the housekeeper was very rude to open the door without knocking. I know it’s check out time but they should have knock. Overall, not very good experience. Would not recommend this place
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 15 apr 2024
Huy, thank you for taking time to leave us this feedback. We will be looking futher into this.

10/10 – Uitstekend

Benjamin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved how clean it was
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 15 apr 2024
Benjamin, thank you for taking time to leave us a review. We truly appreciate your business!

10/10 – Uitstekend

Andrea

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The cleanest place ever! Will definitely be back.
6 nachten verbleven in april 2024
Reactie van AGM Amanda Morris op 15 apr 2024
Andrea, thank you for taking time to leave us a review. We truly appreciate your business and look forward to hosting you again in the future!

10/10 – Uitstekend

Keyshia

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and nice! We stayed for one night and very affordable!
1 nacht verbleven in april 2024
Reactie van AGM Amanda Morris op 11 apr 2024
Keyshia, thank you for taking time to leave us a review. Your kind words will truly motivate the staff to keep up their hard work!

10/10 – Uitstekend

andrea

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We’ve been staying here for about 3 weeks now & love it! Super quiet everyone is friendly & CLEAN!!
15 nachten verbleven in maart 2024
Reactie van AGM Amanda Morris op 1 apr 2024
Andrea, thank you for taking time to leave us a review. We truly appreciate your kind words and have thruoughly enjoyed having you as our guest.

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best stay ever
23 nachten verbleven in maart 2024
Reactie van AGM Amanda Morris op 1 apr 2024
Richard, thank you so much for leaving us such a wonderful review!! I am beyond pleased to hear that your stay was the best one yet!

10/10 – Uitstekend

Juan

1 nacht verbleven in maart 2024
Reactie van AGM Amanda Morris op 1 apr 2024
Juan, thank you so mcuh for leaving us the 5 star review! I am so pleased to hear that you enjoyed your stay with us.

10/10 – Uitstekend

Mithilesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed there for a week. Good for extended stays
7 nachten verbleven in maart 2024
Reactie van AGM Amanda Morris op 25 mrt 2024
Mithilesha, thank you for taking time to leave us a review! I am so pleased to hear that you enjoyed your stay with us!

6/10 – Redelijk

Monica

Reisde met familie en kleine kinderen
There should be things explained. This isn’t a place where there’s daily cleaning service. Although you can request new towels they don’t give you enough. They only give you two big towels for two people. Women use two alone for hair and body. If you want more towels you have to take dirty ones and that was not explained. The people on the floor above were super loud until like 1am. Checkout took too long. Not sure why the front desk guy would leave at check out time. Also there’s no front desk 24/7 at front desk but there is a number you can call. The only thing convenient was the location. Very easy to get on freeway. Lots of things to eat and shop nearby.
4 nachten verbleven in maart 2024
Reactie van AGM Amanda Morris op 22 mrt 2024
Monica, thank you for taking time to share your experience with us. On behalf of our team I would like to apologize for any information that may have not been provided to you and the inconvenience that may have caused you.

10/10 – Uitstekend

Travon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van AGM Amanda Morris op 18 mrt 2024
Travon, thank you for taking time to leave us a review. We truly appreciate your business!

8/10 – Goed

Raul

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me pareció un lugar muy bueno ., es muy limpio sus recámaras y sus baños .. buena atención.recomendable
1 nacht verbleven in maart 2024
Reactie van AGM Amanda Morris op 14 mrt 2024
¡Me alegra mucho saber que disfrutó de su estancia con nosotros! Esperamos recibirlo nuevamente en el futuro.

10/10 – Uitstekend

Plucky

Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and everything worked well. Great water pressure.
1 nacht verbleven in maart 2024
Reactie van AGM Amanda Morris op 13 mrt 2024
Plucky, thank you for taking time to leave us this review! I'm so happy to hear that you enjoyed your, we cant wait to host you again in the future.

10/10 – Uitstekend

Eli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van AGM Amanda Morris op 13 mrt 2024
Eli, thank you for taking time to leave us a review! I'm so pleased to hear that you enjoyed your stay with us.

10/10 – Uitstekend

Bianca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check-in process was quick and easy. The staff was very professional and friendly. The cleanliness of the building inside and out was very favorable. The location was great because it wasn't around any busy streets or commotion around. I will keep this place in mind for my next stay!
2 nachten verbleven in februari 2024
Reactie van AGM Amanda Morris op 5 mrt 2024
Bianca, thank you for taking time to leave such a wonderful review. We are truly grateful to have you as our guest and look forward to hosting you again in the future!

10/10 – Uitstekend

Heidy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved how quiet it was and definitely its cleanliness.
2 nachten verbleven in februari 2024
Reactie van AGM Amanda Morris op 29 feb 2024
Heidy, thank yo soo much for leaving such an amazing review! I am so pleased to hear you enjoyed your stay with us.

10/10 – Uitstekend

Diana

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the scenery you can see from the hotel and that it was very nice and clean
1 nacht verbleven in februari 2024
Reactie van AGM Amanda Morris op 22 feb 2024
Diana, Thank you for taking time to leave us such a rewarding review. I am so pleased that you enjoyed your stay with us!

8/10 – Goed

Cat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van AGM Amanda Morris op 20 feb 2024
Cat,thank you for taking time to leave us a review!

6/10 – Redelijk

Jorge

Reisde met een groep
Positief: Personeel en service
I enjoyed my stay here for 8 nights although it had funny smells here and there. the staff was good but the lobby wait was a little inconvenient and card would sometimes not work. I did not like how cleaning service was only available during Wednesday. Had to use a dirty towel which was gross to me but other than that it was a good stay felt safe quiet and in the end I enjoyed my stay would come back. 8 nights here was good since I’m moving to San Antonio 8 nights here was good to help me decide my move and made me feel home.
8 nachten verbleven in februari 2024
Reactie van AGM Amanda Morris op 20 feb 2024
Jorge, I am so pleased to hear that you enjoyed your stay with us! I do want to mention we do offer a linen exchange service that allows you to exchange any linen for a fresh set, this is an unlimited service that you can take advantage of between your housekeeping dates! I hope this information is helpful for you next stay with us!

6/10 – Redelijk

RICHARD

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was noisy. We could hear the guy in the next room talking at 6 am and it sounded like he was moving furniture around. Also the AC/heat unit attached to the wall below the window was not sealed. Every time the wind blew, cold air would blow into the room.
1 nacht verbleven in februari 2024
Reactie van AGM Amanda Morris op 20 feb 2024
Richard, thank you for taking time to leave us a review. Guest satisfaction is a major part of what we do so we will definitely be addressing these concerns in hopes of correcting them before your next stay!

8/10 – Goed

Min

1 nacht verbleven in februari 2024
Reactie van AGM Amanda Morris op 15 feb 2024
MIn, Thank you for taking time to leve us a review! We look forward to hosting you again in the future.

2/10 – Ontzettend slecht

jamal

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Management very rude, arrogant and disrespectful. Elevator broke. Room reeked of dog. Walls very thin and hospitality of a good hotel wasn't there at all.
5 nachten verbleven in februari 2024
Reactie van Management op 13 feb 2024
Jamal, Thank you for taking time to leave us your thoughts, feedback is very important to us.

10/10 – Uitstekend

Maggie

The property was kind as to let know way beforehand that the elevator was not working.
1 nacht verbleven in februari 2024
Reactie van AGM Amanda Morris op 12 feb 2024
Maggie, Thank you for taking time to let us know that this curtosy call was a highlight of your stay. I know the elevator being down can be a major inconvenience, however we try our best to keep everyone up to date! We look forward to seeing you again soon.

10/10 – Uitstekend

Kelsa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always love staying here but their elevator was not working (not super upset because they called and let me know ahead of time). Thankfully I was on the second floor so I didn’t have to climb a whole lot of stairs. Still highly recommend staying here.
1 nacht verbleven in februari 2024
Reactie van AGM Amanda Morris op 13 feb 2024
Kelsa, Thank you so much for leaving such a wonderful review, its always a pleasue having you as our guest, hopefully the next time you come to visit or elevator will be up and running!

2/10 – Ontzettend slecht

Jim

Reisde met familie
Negatief: Personeel en service, comfort kamer
1 They did not contact me to tell me the elevator is broken we were on the 4th floor . 2 there was no irons available. We had to go buy one 3 there was no hair dryer available. We had to go buy that too 4
1 nacht verbleven in februari 2024
Reactie van AGM Amanda Morris op 5 feb 2024
Jim, We appreciate your time leaving us a review, I am deeply sorry the inconveniences you experienced during your stay. We pride ourselves on being able to provide the best service possible, unfortunately with the elevator being out of service it has put a damper on that, but it is something that we are in the process of getting fixed. We do have irons avaiable on the property upon request however if they are currently checked out by other guests then we do have to wait until they are brought back to be checked out again. I senceierly apologize that this effected your stay here with us and hope you may give us a chance in the future.

10/10 – Uitstekend

jamal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service is excellent
3 nachten verbleven in januari 2024
Reactie van AGM Amanda Morris op 5 feb 2024
Jamal, As always, it is such a pleasure reciving a review from you! Thank you for recognizing the amazing staff we have here.

10/10 – Uitstekend

Omar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was good
1 nacht verbleven in december 2023
Reactie van AGM Amanda Morris op 5 feb 2024
Omar, Thank you for leaving us such a great review! I am pleased to hear that you enjoyed your stay with us.

10/10 – Uitstekend

eric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good stay!
1 nacht verbleven in januari 2024
Reactie van AGM Amanda Morris op 24 jan 2024
Eric, I am so pleased to hear that you enjoyed your stay!

8/10 – Goed

Angel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, quiet area (for it being next to hwy), semi-hard to find…. other than that overall a good stay
2 nachten verbleven in december 2023
Reactie van AGM Amanda Morris op 20 feb 2024
Angel, thank you for taking time to leave us a review. I'm pleased to hear that you enjoyed your stay!

10/10 – Uitstekend

jamal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service is phenomenal! Management goes above and beyond to make sure your experience is the best.
5 nachten verbleven in januari 2024
Reactie van AGM Amanda Morris op 10 jan 2024
Jamal, Always a pleasure having you as our guest, thank you for taking time to leave us another great review. I will be sure to share this with all of the staff!

4/10 – Matig

maria

Zakenreiziger
Negatief: Personeel en service, voorzieningen
It’s right on the highway so if you don’t have a car, you might wanna stay away from this. But the main issue was that the staff apart from a few exceptions was really really rude.
7 nachten verbleven in januari 2024
Reactie van AGM Amanda Morris op 9 jan 2024
Maria, I'm sorry to hear that some of the staff may have missed the mark during your time with us. I appreciate you taking time to leave us this feedback, I will be sure to look further into this information.

10/10 – Uitstekend

Desiree

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van AGM Amanda Morris op 24 jan 2024
Desiree, Thank you for taking time to leave us this review!

8/10 – Goed

RAMANATHAN

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Rooms were clean. Staff was friendly. The only negative was the smell in the hallway of the 2nd floor. It hits you when the elevator doors open. I guess it may have been an unusual fragrance but it was really intense.
3 nachten verbleven in december 2023
Reactie van AGM Amanda Morris op 9 jan 2024
Ramanathan, Thank you for taking time to leave us your thoughts, we are looking into getting our hallwat fragrencers changed to ensure that we are providing our guests with a pleasant experience.

10/10 – Uitstekend

Terri

1 nacht verbleven in december 2023
Reactie van AGM Amanda Morris op 5 feb 2024
Terri, Thank you for leaving us such a wonderful review.

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van AGM Amanda Morris op 9 jan 2024
Gary, Thank you for taking time to leave us this wonderful review. We are are so pleased to hear that you enjoyed your stay with us!