Location was great.
Communication was rough. Slow to respond and usually required more then one attempt or form (i.e two phone calls or a phone call and email) to get a hold of them. Once we booked we received a number of emails (7-8 which were confusing and not super clear) told us our booking was not confirmed until we did a few verification things. I completed these, but still never received a confirmation after that stating it was confirmed and booked. Had to call a few times to confirm.
They are not helpful providing property specific information. Company with lots of properties, they don’t have confirmed details or specifics about the property. Broad answers to questions. For example, I asked if there were sand toys as they mention beach supplies. I was told no, so we purchased some on our way there, turns out there was a ton, which was great, but would have been nice to know, to save us the time and money. We were told there was a grill on the porch so some of the meals were planned had to be adjusted since there was not one there.