Receptieruimte

Beoordelingen van Hotel Ismael

3.5 out of 5
Hotel Ismael
Ismael Valdes Vergara 312, Santiago, Region Metropolitana

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 203 van 303 beoordelingen" "
Gastenscore: 8 - Goed. 82 van 303 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 303 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 303 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 303 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

8,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

couple , The Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel in attactive neigbourhood
Nice hotel, in a very attractive neighbouurhood (Lastarria). Close to metro (Belles artes) and city center. Very good breakfest, made to order with a lot of choices. Excellent staff.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique hotel in a great historic neighborhood with amazing staff! Fantastic fresh breakfast buffet. Nice park across the street and easy walking distance to musuems, parks, and plenty of PIZZA! Dont forget to try Verace Pizza around the corner and say hello to Aldo!
3 nachten verbleven in maart 2024
Reactie van Hotel Ismael op 6 mei 2024
Thank you for your review, Stephanie! Hotel Ismael sounds like a lovely boutique hotel with a great location and excellent service. Thanks for the tip about Verace Pizza and saying hello to Aldo! Enjoy your stay!

6/10 – Redelijk

Denise

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Our carpet and bathroom floor were not cleaned the whole time we were there (3 nights). Also the used coffee cups and bathroom glass were never replaced. The French balcony door wouldn’t totally close so lots of noise at night (we were facing the front). And the air conditioner went out and was never properly fixed
3 nachten verbleven in maart 2024
Reactie van Hotel Ismael op 6 mei 2024
Thank you for sharing your feedback, Denise. We apologize for the inconveniences you experienced at Hotel Ismael. Your comments will be shared with our team for improvement. We hope to have the opportunity to better serve you in the future.

10/10 – Uitstekend

Jenny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Ismael op 6 mei 2024
Thank you for sharing your experience at Hotel Ismael. It's great to hear that you enjoyed your stay and the helpful recommendations from the receptionist. We hope you visit us again soon!

10/10 – Uitstekend

Arthur

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here for four nights two months ago at the start of our winter escape to summer and we returned for a night before our flight home. We were greeted like old friends and, once again, enjoyed the rooftop terrace, the great breakfast and the lovely surroundings, touring several nearby sights that we particularly enjoyed or missed the last time. The staff is terrific and we will certainly return.
1 nacht verbleven in maart 2024

8/10 – Goed

Nicole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel muito bem localizado, bem conservado e limpo. Excelente café da manhã e funcionários muito simpáticos e prestativos. O colchão do quarto poderia ser menos macio.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Michel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, superb service with friendly staff, good breakfast, clean and comfortable room.
4 nachten verbleven in januari 2024

8/10 – Goed

Cornelius

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
one of two elevators not working the entire time of my stay,
7 nachten verbleven in januari 2024

10/10 – Uitstekend

J R

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel Ismael : Santiago’s most walkable location
Staff were extremely helpful especially at the front desk, in the dining area and the night management staff . The location of this hotel to the sites, restaurants and park was amazing. Recommended highly with location for scenic walking in every direction.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff convenient for hop bus. English speaking staff. Looked after all our needs.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Debra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great desk staff location was excellent, safe neighborhood.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

katharine

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Roslyn

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was helpful, but couldn't fix the air conditioning
4 nachten verbleven in januari 2024

10/10 – Uitstekend

David

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Arthur

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Elena, Jupiter

3 nachten verbleven in december 2023

4/10 – Matig

David

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The black painted walls are depressing. The carpets are old and filthy. The beds are good. The front desk service was uncertain with regard to whether I paid ahead of time or not.

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Carlos

Zakenreiziger
Negatief: Personeel en service
The hotel never returned my security deposit!!!!!!
The hotel did not return my security deposit. This is completely unacceptable.
1 nacht verbleven in oktober 2023

8/10 – Goed

Shalini

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is perfect, staff kind and attentive. My room in particular had seen better days. Very old carpet and a moldy bathroom (shower and light fixtures.) Bedding and towels crisp and clean!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

hugo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prático
Hotel muito bem localizado, podendo fazer muita coisa a pé, como está mercado central, Plaza de Armas, rua Lastarria e Cerro Santa Lucia. Perto da estação de metrô U. Católica. Recomendo
3 nachten verbleven in oktober 2023

8/10 – Goed

Carlos Bruno

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hospedagem Boa
Muito bom a experiência no hotel. Recepção na chegada bem organizada. Café da manhã todos nós primeiros dias estava completo, após 2 dias faltou pão de queijo e no penúltimo dia faltou ovos. Quarto muito bom, com cama confortável. Banheiro limpo, com toalhas cheirosas, somente a porta do box que não parava fechada. Localização boa com vários restaurantes perto e uma linda praça na frente.
5 nachten verbleven in augustus 2023
Reactie van Hotel Ismael op 11 sep 2023
Obrigado pelo seu feedback, Carlos Bruno! Ficamos contentes em saber que teve uma experiência agradável em nossa hospedagem no Hotel Ismael. Pedimos desculpas pelos pequenos inconvenientes durante o café da manhã, vamos verificar essas questões e garantir que não ocorram novamente. Ficamos felizes em saber que o quarto estava confortável e limpo. Nossa localização é privilegiada, com diversos restaurantes próximos e uma praça encantadora em frente ao hotel. Esperamos recebê-lo novamente em sua próxima visita.

10/10 – Uitstekend

Jenny

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Rooms are quiet and clean. Beds comfy. Perfect for the stay.
1 nacht verbleven in augustus 2023
Reactie van Hotel Ismael op 11 sep 2023
Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that our staff exceeded your expectations and that you found the rooms to be quiet and clean, with comfortable beds. It's reviews like yours that make our day and motivate us to continue delivering excellent service.We look forward to welcoming you back for another perfect stay in the future.

10/10 – Uitstekend

Norman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the staff made my stay wonderful! everyone was so nice and kind and willing to help... DIEGO was excellent... I would recommend this hotel... Also location was easy to get to historical and touristic sites....
5 nachten verbleven in juli 2023
Reactie van Hotel Ismael op 11 sep 2023
Dear Guest,Thank you so much for taking the time to leave this excellent review. We are thrilled to hear that our staff, especially Diego, made your stay so wonderful. Providing a warm and helpful service is always our aim, and it's rewarding to know that we've met your expectations in this area.We are also delighted that you found our location to be convenient for exploring historical and touristic sites. Your recommendation means a lot to us and confirms the hard work we put into ensuring our guests have a memorable experience.We look forward to welcoming you back soon!

10/10 – Uitstekend

Diane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff. Diego was extremely helpful in particular.
6 nachten verbleven in juli 2023
Reactie van Hotel Ismael op 11 sep 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our staff met your expectations, and it's especially rewarding to know that Diego went above and beyond to assist you. His dedication to providing excellent service is one of the many reasons why we pride ourselves on creating memorable experiences for our guests.We look forward to the opportunity of welcoming you back in the near future.

8/10 – Goed

Darwin

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juni 2023

10/10 – Uitstekend

alfredo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff and location
Great staff and location.
1 nacht verbleven in mei 2023

6/10 – Redelijk

Anna-Clara

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to some restaurants but that is it.
Room was too cramped…
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Julia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff particularly Daniela and Kevin were outstanding, pleasant, informative. As was the breakfast and housekeeping staff. There are no soap holders in the shower or sink. Minor point.
6 nachten verbleven in maart 2023

8/10 – Goed

Cassia

Reisde met familie
Bom hotel, mas quarto barulhento
Quarto de tamanho bom, confortável, cama grande, bom chuveiro, bom café da manhã. Fiquei num quarto no 4º andar e dava para ouvir os carros passando na rua (apesar de eu ter pedido em quarto silencioso e em andar alto). De sábado para domingo, houve muito barulho de música durante a madrugada, atrapalhando o sono.
3 nachten verbleven in februari 2023

10/10 – Uitstekend

Geverifieerde reiziger

We stayed at this hotel at the beginning and end of our trip. On both stays the hotel was clean and the staff were wonderful. Very friendly and helpful. The location was perfect for walking around exploring Santiago.
2 nachten verbleven in februari 2023

8/10 – Goed

Vivien, Claremont

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location for walking the city and dining options. Friendly staff. Very prompt response to email requests for airport pickup and driver to Valparaiso. Enjoyable breakfast. Phone never did work and ac turned off by itself
4 nachten verbleven in februari 2023

10/10 – Uitstekend

Yelena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2023

8/10 – Goed

Zee

Positief: Netheid, personeel en service en comfort kamer
Great staff
All the staff were fantastic. They were helpful and attended to every need promptly. It is situated close to parks and restaurants. The rooms are fine for the price and the included breakfast was good.
5 nachten verbleven in februari 2023

8/10 – Goed

Srinivasan

Reisde met partner
Positief: Personeel en service
Although located in a convenient location with walking distance to central part of the city, the rooms were pretty small, and quite dirty carpet. The elevator most of the time had garbage smell. However, the front desk staff were very helpful, the breakfast was excellent.
3 nachten verbleven in februari 2023

10/10 – Uitstekend

DANE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in room
1 nacht verbleven in februari 2023

10/10 – Uitstekend

leah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2023

8/10 – Goed

Marcio

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Boa
3 nachten verbleven in januari 2023

10/10 – Uitstekend

Alvin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
BEST KEPT SECRET IN SANTIAGO
IT WAS GREAT..... nice small hotel, people coulh not be friendlier ... srevice was great . vry freindly place to stay . THey help me with a tour right from the hotel ....car sevice from hotel to airport was on time . WOULD STAY THERE AGAIN
3 nachten verbleven in januari 2023

10/10 – Uitstekend

Deborah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022

8/10 – Goed

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We truly enjoyed this hotel, recommended to us by a local friend. It was in a great location, and being across the street from the park gave us a beautiful view. The breakfast was so delicious, the selection of fruit was impressive and the service was very, very good.
2 nachten verbleven in december 2022

10/10 – Uitstekend

Grzegorz, Shaker Heights

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Helpful staff. Great view from our window. We were checking out early and the staff bagged for us our breakfasts.
3 nachten verbleven in december 2022

10/10 – Uitstekend

Leslie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved It!!
Wonderful, beyond wonderful. In addition to a very comfortable room.....quiet, nicely designed...the people who work there...J and D....and all the others....including the front desk and cleaning staff....are incredible. Helpful, patient, friendly. And the breakfast was great. And...going out the back exit puts you right on a quiet street leading to the small handicraft market and delicious restaurants. We loved being there!! Thank you, J and D and everyone!!!
8 nachten verbleven in november 2022

4/10 – Matig

Hannah

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Given the inferior staff room
Stayed 2 nights at Ismael & was really dissapointed with our room on arrival. Air con didn't work, bathroom fan wouldnt switch off & more. Told next day we were given the staff rooms & not the room we booked despite this being available. But then told we couldn't have our original room as it was booked for the day after we were due to check out. Instead we were moved to another inferior staff room but one that had air con that worked. Staff member back tracked loads after telling us this & said legally the only difference was the fact our room had a balcony. Also said cos we booked through Hotels.com they wouldn't give us any compensation for a room that was shabby and clearly inferior. Hotels.com operator offered us a refund and then they back tracked too, saying it was the hotels issue. Really dissapointing end to our time in Chile. Stay elsewhere as they treat consolidateor bookings as second rate guests
2 nachten verbleven in november 2022

8/10 – Goed

Raymond

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in oktober 2022

6/10 – Redelijk

Roberto

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Marion

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Angenehmes Hotel mitten in Santiago de Chile
Sehr angenehmes Hotel mitten in der City mit einem tollen Blick auf den Park und die Berge. Der Service an der Rezeption war sehr gut. Ich musste zwar nach der Flasche Wein, die mir als Gold Mitglied versprochen wurde, dann hat man sich aber sehr nett darum gekümmert. Frühstück ist gut, mit einer großen Auswahl an Obst. Die Einrichtung im Lobby Bereich ist sehr ansprechend. Wir haben uns sehr wohl gefühlt.
4 nachten verbleven in oktober 2022

8/10 – Goed

PRISCILA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel bom! Quarto limpo e confortável. Recepcionistas atenciosos. Localização: médio. Ponto fraco: café da manhã ruim, pouca variedade, dificuldade na reposição.
3 nachten verbleven in augustus 2022