Grand Hyatt Shanghai

My husband and I visited Shanghai in the first week of May 2016. The facilities of the room were good, very big bathtub and the room was spacious and quiet. This was relieving for us each and every time we entered the room, because Shanghai is a very busy and crowded city. We definitely liked the serenity! The hotel itself is located at Pudong and surrounded by expensive shopping malls, which is why we recommend to do your shopping at the Bund - reachable by metro or ferry which are not far away from the hotel - French Concession or the fake market. ATM's of the Bank of China are located downstairs and it comes in handy each time you plan to have ashopping spree. It is such a pity that the hotel staff does not speak proper English and thus we found it very difficult to communicate with them or ask for simple things. Please something about that! The pool is sooooo small if you take in account how big the hotel is (we stayed at the 68th floor). Why?? Anyways, we liked the Italian restaurant in the hotel, but don't bother to go to the Chinese one (expensive and the food isn't worth the given prices). Very disappointed about that! Give the restaurants 'Elements Fresh' or 'Simply Thai' a try if you are looking for normal prices and delicious food! Overall, we rate the hotel and its facilities 7/10.

Professional and friendly staff. Convenience to transport.

The air was shut down for the entire stay, making the room very stuffy. They maintenance person told us we could have a different room, but they were all the same. The service in the drink and dessert venue was bad, the staff seemed under trained.