Ingang binnen
Beschikbaarheid controleren

Beoordelingen van Ascott Raffles City Shenzhen

4.5 out of 5
Ascott Raffles City Shenzhen
No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 22 van 45 beoordelingen" "
Gastenscore: 8 - Goed. 14 van 45 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 45 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 45 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 45 beoordelingen" "

8,4/10

Netheid

7,8/10

Personeel en service

9,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Josue

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
7 nachten verbleven in april 2024
Reactie van Echo op 9 mei 2024
Dear Josue, Thank you for staying with Ascott Raffles City Shenzhen and sharing your review. We look forward to having you back again and creating more and more successful stay experience for you. Regards,

8/10 – Goed

Wai Kit

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Echo op 9 mei 2024
Dear Wai Kit, Thank you for staying with Ascott Raffles City Shenzhen and sharing your review. We look forward to having you back again and creating more and more successful stay experience for you. Regards,

8/10 – Goed

GiGi

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
房間隔音不太好
1 nacht verbleven in april 2024
Reactie van Echo op 24 apr 2024
Dear GiGi, 感谢您抽出时间分享您的入住反馈。很遗憾由于房间隔音问题未您向您提供满分的住宿体验。我们会将您的反馈分享至相关部门，作为我们不断提升住宿体验的重要参考。我们期待再次欢迎您回来，为您创造更加美好的入住回忆。祝您生活愉快。

4/10 – Matig

Ho Yi

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
2 nachten verbleven in maart 2024
Reactie van Echo op 7 apr 2024
Dear Ho Yi, thank you for taking the time to share your stay experience. We are sorry to learn that you were not satisfied with your stay. The room you have booked with us was a Studio Executive Twin Bed which has two single beds (1.2m wide) instead of queen size, as indicated in the room descriptions. We apologize again for not meeting your expectations and sincerely hope to have a second opportunity to create a better stay experience for you in the future. Best regards,

10/10 – Uitstekend

Kwan Yee Joanna

1 nacht verbleven in maart 2024
Reactie van Echo op 24 apr 2024
Dear Joanna, Thank you for staying with Ascott Raffles City Shenzhen and sharing your stay experience. We look forward to having you back again and creating more and more successful stay experience for you. Regards,

10/10 – Uitstekend

ChoongKiat, Singapore

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good for business people...
7 nachten verbleven in maart 2024
Reactie van Echo op 31 mrt 2024
Dear Choongkiat, thank you for staying with Ascott Raffles City Shenzhen and sharing your stay experience. We look forward to having you back again and creating more and more successful stay experience for you. Regards,

8/10 – Goed

Wai Fai

1 nacht verbleven in december 2023
Reactie van Echo op 2 jan 2024
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had a 10/10 stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
2 nachten verbleven in december 2023
Reactie van Echo op 2 jan 2024
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had an enjoyable stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

8/10 – Goed

CHUN KIN

Positief: Netheid, staat van de accommodatie en faciliteiten
好
Reactie van Echo op 20 feb 2024
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had an enjoyable stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

10/10 – Uitstekend

Kwan Yee Joanna

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
非常好 下次一定再入住
1 nacht verbleven in november 2023
Reactie van Echo op 15 dec 2023
尊敬的住客，非常感谢您入住深圳雅诗阁来福士广场服务公寓。很开心您喜欢我们的公寓。雅诗阁致力于通过高品质的服务为住客创造卓越的住宿体验，我们期待您再次光临！祝您生活愉快，客务部经理 Echo

10/10 – Uitstekend

Kin Kwok

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in november 2023
Reactie van Echo op 17 nov 2023
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had a 10/10 stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

10/10 – Uitstekend

KYUNG SOON

3 nachten verbleven in november 2023
Reactie van Echo op 17 nov 2023
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had a 10/10 stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Neat, cosy and tidy room!
2 nachten verbleven in september 2023
Reactie van Echo op 30 okt 2023
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you liked our room and had a relaxing stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

10/10 – Uitstekend

Seung-yeon

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in september 2023
Reactie van Echo op 2 okt 2023
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your reivew. We are very happy to learn that you were satisfied with our property and we sincerely look forward to welcoming you back again soon. Best regards, Echo, Guest Service Manager

10/10 – Uitstekend

Mei Hung

Reisde met familie
Positief: Netheid, comfort kamer
酒店地點方便，酒店下面商場加鄰近都有大量餐廳選擇，不怕無嘢食。按摩也有，不用等。
2 nachten verbleven in september 2023
Reactie van Echo op 1 okt 2023
尊敬的住客，非常感谢您入住深圳雅诗阁来福士广场服务公寓。很开心您喜欢我们的公寓。雅诗阁致力于通过高品质的服务为住客创造卓越的住宿体验，我们期待您再次光临！祝您生活愉快，客务部经理 Echo

2/10 – Ontzettend slecht

Jaegyun

Zakenreiziger
Negatief: Netheid, comfort kamer
조식...메뉴보고 나도 모르게 쌍욕나옴
세탁기 있는것 빼고는 모든게 최악 인터넷이 너무 느려서 업무가 불가능 가격이 위치 시설 서비스 대비 너무 높음 저가형 장기투숙 오피스텔임 출장여행 모두 비츄
1 nacht verbleven in september 2023
Reactie van Echo op 1 okt 2023
Dear Guest,Thank you for staying with us. It's a pity that we did not meet your expectations. We work hard to create exceptional stay experience for our guests. However, it is also obvious that we need to work hard for more improvement. We sincerely hope to have a second opportunity to serve you again and make it up for you when you return to this area. Thank you again for your feedbacks. Best regards, Echo, Guest Service Manager

8/10 – Goed

Jimmy

1 nacht verbleven in september 2023
Reactie van Echo op 22 sep 2023
Dear Aaron, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,Echo, Guest Service Manager

10/10 – Uitstekend

Aaron Bob Man

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in juli 2023
Reactie van Echo op 19 jul 2023
Dear Aaron, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,EchoGuest Service Manager

8/10 – Goed

Kin Ting

1 nacht verbleven in juni 2023
Reactie van Echo op 19 jul 2023
Dear Kin Ting, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon.Regards,EchoGuest Service Manager

10/10 – Uitstekend

Zhengjie

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in maart 2023
Reactie van Echo op 21 mrt 2023
Dear Zhengjie,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,EchoGuest Service Manager

6/10 – Redelijk

Jin

5 nachten verbleven in januari 2023
Reactie van Echo op 21 mrt 2023
Dear Jin,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,EchoGuest Service Manager

10/10 – Uitstekend

Roberto

Reisde met een groep
Positief: Netheid, comfort kamer
Staycation with Friends
Myself, my partner and 2 friends spent the night here as a staycation to treat ourselves, hang out and unwind. We had a great a time in the 2 bedroom/2 bathroom apartment. The unit it well clean and equipped with most things you could need. The kitchen is especially well equipped with various glasses, utensils etc. The only in-room improvements I can think of are: 1. a dustpan and broom would have been great for sweeping up some crumbs after our movie with snacks. 2. an international travel adapter. We were quite surprised that they didn't have one even upon request. (The 7/11 across the road thankfully stocked them) These are only minor things and ultimately did not take anything away from the quality of our stay. The breakfast on offer is tasty. It's Chinese style - great noodles to order - with few western options. We are in China though, so I don't know what else you would expect. I give the toiletries a solid 10/10, especially the hand cream and lip balm. Be aware that there is one bathtub between the 2 bathrooms. Again, no big deal, just worth noting. Any members of staff we spoke to were friendly, polite and helpful. Couldn't fault their service. I think the price is about right for 4 people sharing and the location was perfect for us on our staycation. A short taxi ride to Sea World for food/drinks, large mall down below complete with food options and wide variety of cuisine within delivery range too.
1 nacht verbleven in december 2021

8/10 – Goed

Mary Audrey

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and beautiful rooms!
The Ascott is a great option while in Shenzhen. Its a service apartment, so it has a kitchen and washer/dryer unit, which makes longer stays much more comfortable. Its a modern hotel that is in good condition and anything that isn't to your satisfaction the front desk will help you with. They speak English as well, which is a huge plus on my trips.
17 nachten verbleven in januari 2020
Reactie van Jason op 25 jan 2020
Dear Valued Guest , Thank you for sharing your experidence in our apartment, we are very glad to hear that you are satisfied with your stay, hope to see you soon. Happy new year & Best regards

2/10 – Ontzettend slecht

Geverifieerde reiziger

4 nachten verbleven in oktober 2019
Reactie van Jason.chen op 2 jan 2020
Dear Valued Guest, Greeting from Ascott Raffles City Shenzhen, we are very sorry to hear that your stay is not satisfied ,could you please tell us what was happend during your stay, so we will take action to deal with it, and we are looking forward to you next stay. Best regards

4/10 – Matig

kelson

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Very bad breakfast!
The breakfast is terrible!!!!
1 nacht verbleven in augustus 2019
Reactie van Jason. chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very sorry to hear that the breakfast was very bad,now we have made great inprovement changed another reservation, we are looking forward to your next stay with us.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
整潔度未合格
酒店內的維修保養要多加注意，整潔度又未算值4.5星級數，餐廳早餐完全不吸引，但員工服務非常親切友善，值得一讚
1 nacht verbleven in juli 2019
Reactie van Jason.chen op 2 jan 2020
尊敬的客人： 非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，没能得到您的十分满意证明我们还有进步的空间，您反馈的早餐我们已做相应的调整，换了另外一家餐厅，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

10/10 – Uitstekend

Kwok Ching

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
非常好
1 nacht verbleven in juni 2019
Reactie van jason.chen op 2 jan 2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

10/10 – Uitstekend

Edmond

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2019
Reactie van jason.chen op 2 jan 2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

10/10 – Uitstekend

Yuk Hing

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van jason.chen op 4 jan 2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

8/10 – Goed

ANNIE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A pleasant stay with friends
1 nacht verbleven in april 2019
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied, we are looking forward to see you soon.

10/10 – Uitstekend

Yuk In

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
價錢略貴，服務好，地方整潔
地方整潔乾淨，服務員細心， 值得推介
1 nacht verbleven in januari 2019
Reactie van jason.chen op 2 jan 2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing stay with a touch of home-comfort
A very pleasant and relaxing stay. A home away from home
4 nachten verbleven in december 2018
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied we are looking forward to see you soon.

8/10 – Goed

Ringo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good for a family stay
New and clean , good location at west part of Shenzhen. Just adjacent to Raffle City Shopping mall.
1 nacht verbleven in december 2018
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied during your stay we are looking forward to see you soon.

10/10 – Uitstekend

Dinghua

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Better than expected
Very friendly for business travel. Huge room with fair price, and its right next to a shopping center where you could find lots of food. I like their laundry machine and kitchen where i could cook by myself. It is a very pleasure stay and will choose again fot my next busniess trip.
3 nachten verbleven in oktober 2018
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied , we are looking forward to see you soon.

4/10 – Matig

Terry, Shenzhen China

Negatief: Personeel en service
Bad front desk service. Feels like they never been training properly. Don’t know how I book for 3 night 2 person. Their system show up only 2 night 1 person. Which means I got to pay for another person breakfasts. They only provide one room key which is not cool at all. Beside, I already payed by Expedia, but during checked in, they ask me to pay for the room? Lucky I speak Chinese, so I did not pay Reich for my room. Good luck for foreigner who did not speak local language. Room cleaning, they forget to refill all the bath room supply, also forget to clean the cups we had been used. They simply just clean the bed and change towels.
3 nachten verbleven in juli 2018
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very sorry to hear that so many problems happend during your stay,we will train more for our stuff, we are looking forward to see you soon to show you how much we have inproved.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2018
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied with your stay, we are looking forward to see you soon.

10/10 – Uitstekend

Hiu Ting

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
方便的服務式住宅
舒服，附近有餐廳，購物商場
1 nacht verbleven in mei 2018
Reactie van jason.chen op 4 jan 2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

6/10 – Redelijk

Jay

Negatief: Netheid, staat van de accommodatie en faciliteiten
Good location.
Good location. Not as clean as I expected. There was some smells around. Considering price I paid, would not recommend.
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied with your stay,as to the smells we have inproved the air line ，we are looking forward to see you soon.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied with our apartment, but can we konw we are not satisfied with, because we did not get the 10 score,we are looking forward to see you soon.

8/10 – Goed

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ascott stay apr-18
Note this is an apartment type arrangement with a large room also containing a kitchen. There is no restaurant or room service but a maid service cleans and refreshes each day. Mall attached to building so food and coffee available close but it’s not clear from accomodation description it’s not a traditional hotel. Breakfast is predominantly Asian but a good selection. Wi-fi is free but is not the best as it dropped several times and could also be slow
Reactie van jason.chen op 2 jan 2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied with your stay, we are looking forward to see you soon.