Vind je ideale hotel in South Deerfield

'When I pulled into the parking lot my first impression was oh my. Not what I expected. The hallways smelled like musty and dirty.'

'The room smelled like the air conditioner filter had never been changed. The shower curtain bottom was sopped with water. The carpet was covered in debris. The television didn’t work. The nightstand lamp didn’t work and the desk lamp was missing a bulb. The window blinds were covered in filth. It was really bad.'

'Quaint and comfortable stay for our one night in the most adorable town of Shelburne Falls. A walk to the river and the bridge of flowers at sunset gave us the most beautiful pictures. Owner was kind and helpful. We stayed here while my son biked at Thunder Mountain-a quick easy 10 min drive away and would stay again.'

'My grampa/mom/dad had to leave their trip a weeks early and because no one told me I had to call within 24 hours I lost thousands of dollars. I will be posting all about it-very disappointed!!'

'For a contactless check-in method, the staff were very accessible -easy to communicate with; the method was great. The room was wonderful. The breakfast was excellent. I met the owners and staff the morning after I checked in (late @ 11:45pm). They couldn't have been more hospitable. I stayed at the Walnut Inn out of necessity, attending a friend's father's funeral, and the Inn could not have been a better place for me to stay. I can imagine others enjoying it for its warmth, decor (fresh...

'My wife, daughter and I just stayed here for a couple of nights to check out UMass and overall we liked the Inn and would stay here again, but there were a few things lacking. Pros: -Great location in the heart of Amherst which feels like it’s part of Amherst College. Charming Inn in a charming town. - Friendly and helpful staff. They asked us about our stay, we’re happy to make recommendations and genuinely wanted to ensure our stay was pleasant. - Very clean and well maintained. For an...

'Staff is so'

'I really like the set up of the rooms in a Tru Hilton hotel. Beds are great, bathroom is great, hooks on the wall, a pull out desk so you can watch tv. Heating and cooling system works well. Great hotel.'

'It was so convenient to be on campus.'

'Clean . New. Didn't like the fact my door was knocked on at 1100am saying I had to check out when my reservation said noon. The gentleman was rude. And rushed me out of there going so far as to follow me to the office and basically telling me to leave. Very unprofessional. That needs to get cleaned up. Nice place otherwise'

'They have an onsite gym but it doesn’t open until 8am, so wasn’t able to access it before leaving for work commitments. Breakfast was the low point, pretty greasy and unappetizing. Nowhere to sit even if the table were unoccupied as they were so sticky and dirty. The rest of the hotel was spotless so it was a little surprising. Rooms are clean and spacious. Overall good experience.'

'Clean room. Ample parking'

'A delightful stay at this beautiful, well-kept historic inn! The room and common areas were beautifully furnished and the cleanliness and amenities were comforting. The staff were knowledgeable, gracious, and helpful. We’ll be back!'

'The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff.'

'Ik was er 5 nachten en alles ging vlekkeloos. Letterlijk de schoonmaak is uitstekend. Ook de jacuzzi en zwembad waren heerlijk en het tuinonderhoud is geweldig. De kamers zijn mooi groot en hebben alles om je verblijf aangenaam te maken.'

'er was in de omgeving maar 1 restaurant open'

'Requested a quiet room and the request was honored. Room was clean and spacious. Breakfast buffet was very good. We needed a bit later check-out time and that was provided. Lots of parking. Did not use the amenities.'

'Y'

'Water leak caused water to be shut off during the night. We were told they were waiting for maintenance to come in at 8:30 am. No showers, no toilets, no sense of urgency from the staff. TV barely functioned. Not the first time we've experienced this at this hotel in the past year. We were told the problem would be addressed but clearly that was lip service. Rethinking using this hotel on our periodic trips in the future. No offer of a discount or credit on a future stay.'