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'Booked the house to stay, 5 months in advance. Had no contact from the owner, so emailed with 1 month until stay date. Was assured everything was fine. They contacted a week and half before stay date to cancel due to routine maintenance. Three hours on the phone to book somewhere else, to be told I had to wait 72 hours before we could rebook. Asked to have my money back and was told 14 days for a refund. Shocking service!'

'Willow Ridge is a fabulous country house perfectly situated just outside Bristol. From here you can explore the whole area easily including Wookey Hole, Cheddar Gorge caves, Bath, Glastonbury and Weston-super-mare and more. The host cannot do enough for you and makes you feel at home right from the start. The room was clean and comfortable and decorated to a high standard with terrific views across the countryside. I have to mention the vast welcome package informing guests of the wide area,...