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Beoordelingen van Wyndham Springfield City Centre

3.5 out of 5
Wyndham Springfield City Centre
700 E Adams St, Springfield, IL

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 246 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 245 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 225 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 167 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 120 van 1003 beoordelingen" "

7,2/10

Netheid

7,4/10

Personeel en service

6,2/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Christopher

Negatief: Netheid, staat van de accommodatie en faciliteiten
There was no air conditioning throughout the hotel except in the room all the ice and soda machines was empty I wouldn't recommend this place to anyone
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 22 mei 2024
We had a temporary malfunction with our AC for the general areas at the time you were here. We apologize for the inconvenience.

8/10 – Goed

Tracy

They guys didn’t know how to do his job
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 22 mei 2024
How could we have made your stay better?

4/10 – Matig

Gretchen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 22 mei 2024
Please let us know how we could have made your stay better.

4/10 – Matig

John

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Noisy room air conditioner. Hard to sleep with the loud A/C noise. Elevator was not working. Quite inconvenience.
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 22 mei 2024
I'm sorry for the inconvenience caused by your air conditioner. Was our engineering staff able to look at the unit?

2/10 – Ontzettend slecht

Garth

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Elevators didn't work. Employees wouldn't answer phone when needed. And bathtub wouldn't drain.
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 22 mei 2024
Thank you for sharing your feedback. I'll have the Engineering department look at your room.

8/10 – Goed

Amy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Old building but was clean. Elevators to half the floors was broken. Staff was friendly and helpful.
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 22 mei 2024
I'm sorry for the inconvenience you experienced. I'm glad our staff was able to help out!

2/10 – Ontzettend slecht

Levi

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Sometimes things happen but the elevators did not work and you had to either go to the 3rd or 15th floor and walk up or down the stairs to get to and from your room. The phone didn't work for wake up calls or to contact the front desk. Some rooms were not ready at check-in and I had to wait 35 minutes in-line to check-in. Some rooms, not mine, had faulty air conditioning on a muggy day. This was a great hotel. They need to step their game up quite a bit.
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 11 mei 2024
I'm sorry that your phone wasn't working and for the elevator problems. We do appreciate your loyalty!

10/10 – Uitstekend

Olivia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 8 mei 2024
Thank you for the nice rating. We look forward to having you with us again soon!

4/10 – Matig

mark

Negatief: Netheid
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 8 mei 2024
I'm sorry your stay was not up to your expectations. Please let me know how we could have improved it.

6/10 – Redelijk

Chanta

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
I stay at this property several times a year. The staff are wonderful. The hotel would benefit from some upgrades. There seems to always be an issue with bed bugs and such.
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 6 mei 2024
We take any concerns about bed bugs seriously. If you had any issues with what you suspect were bed bugs, please contact the hotel at (217) 789-1530, Ext. 0.

6/10 – Redelijk

Angel

Reisde met familie en kleine kinderen
Positief: Personeel en service
The suite was not what I’m used to from this franchise. Very outdated for the price. Security locks didn’t work. Plumbing was loud. Curtains were dirty and outdated.
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 6 mei 2024
I'm sorry for the issues you encountered. Thank you for providing your feedback.

10/10 – Uitstekend

Benjamin and Ann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good locaation for tourist sites related to Abraham Lincoln. Front desk staff gave us maps and tourist booklets
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 25 apr 2024
Thank you for your review. We hope you'll consider us for the next time you're in town!

8/10 – Goed

Stephen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Lots of work being done on sidewalk at the time we stayed. Had to walk several blocks to find an open cafe in the morning. Thanks Mojo cafe!
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 15 apr 2024
I'm sorry our Grille was not open while you were here.

10/10 – Uitstekend

Cory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There's a Starbucks down on lower level, staff was friendly, parking was easy. Not a whole
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 10 apr 2024
Thank you for your review! We hope to welcome you back really soon!

6/10 – Redelijk

andrea

Negatief: Netheid, personeel en service
Overkill on the room deodorizer
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 29 mrt 2024
My apologies for the discomfort in your room. Thank you for letting us know about it.

6/10 – Redelijk

Tracy

Just an older room and needs a few updates
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 28 mrt 2024
Thank you for your feedback.

6/10 – Redelijk

Jen

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathroom has chipping paint. No food options anywhere. Including hotel restaurant
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 27 mrt 2024
I'm sorry that you were with us while our restaurant wasn't open. Thank you for letting us know about the condition of your room.

10/10 – Uitstekend

Aaron

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean and we were able to check in early. Parking was easily accessible and is connected to the hotel. Within walking distance to many sights and restaurants.
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 25 mrt 2024
Thank you so much. I'm glad you enjoyed your stay! We look forward to welcoming you back soon!

6/10 – Redelijk

Sarah, Macomb

Negatief: Netheid, staat van de accommodatie en faciliteiten
This hotel needs a major upgrade. It’s run down and dirty. The carpet in our room was disgusting, the room smelled like cigarettes, and the towels smelled like vinegar. This is also one of the least accessible hotels I’ve ever visited. If you have mobility challenge, this is not the place for you. We stayed here eight years ago and it was nice. It seems like it’s really gone downhill.
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 24 mrt 2024
I'm sorry to hear about your stay. Please let me know what areas where you feel our accessibility needs to be addressed.

8/10 – Goed

travis

1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 15 apr 2024
Thank you for your review. We hope we can make your next stay even more enjoyable!

6/10 – Redelijk

Roger, Festus

Reisde met familie
Positief: Netheid
Na
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 21 mrt 2024
Thank you for your feedback.

4/10 – Matig

Cristina

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The heater was extremely loud. The sink handles are broken and unsafe for children. There was a hole in the bathroom vanity and full of dust. The shower tub was peaking and old. I have picture to provide. It’s unprofessional and inconsiderate for the amount paid per night.
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 21 mrt 2024
I'm sorry about your experience. Would you mind sharing the number of the room in which you stayed?

6/10 – Redelijk

Gessel Berry

Zakenreiziger
Positief: Personeel en service
Good - Staff was friendly and room was available a lil' early. The rest - Unfortunately the fitness area was closed, which I did not know about prior to booking. Had I known, I probably would not have stayed at the facility. Additionally, the cleaning staff was working on my room at 9:50AM, with checkout not scheduled until 11AM. Fortunately, I only had a few items to take out, and was able to check out downstairs early. That would have been a waste of time and effort, had I not been ready to check out. The facility was older and needs updating throughout. There was a foul odor in the facility, in the lobby and mezzanine areas. Lastly, my toilet worked, but seemed like it was running constantly and had a very sensitive flushing mechanism..
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 13 mrt 2024
I'm sorry about the toilet in your room and the smell you found. I will pass that on to the appropriate departments. I'm glad the staff was of good service to you!

2/10 – Ontzettend slecht

Juan

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Water in shower was ice cold. Called front desk and they sent a maintenance worker who had no tools and just felt the water. Then they put me in a different room and it had the same issues. I didn’t report the second room because I just wanted to go to bed. So I took a cold shower. Old building with a lot of noises and weird layout.
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 21 mrt 2024
I'm sorry about your experience and that our two attempts to correct it didn't work. Please feel free to call the hotel at 217 789-1530, Ext. 0.

8/10 – Goed

Nicholas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a long wait to check in at the front desk. They were hosting a conference and it took an extended period of time to get checked in after my arrival, over 20 minutes waiting in line. They should have had more assistance at the front desk for this time.
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 14 mrt 2024
I'm sorry about the long wait at check-in.

6/10 – Redelijk

Antonio

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property building was falling apart. All four rooms we had; have issues with leaky faucets; holes in the walls; and toilets that ran all night. Property itself was clean and staff were helpful. Would stay again because of price and easy walking distance to everything.
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 13 mrt 2024
Thank you for your review and feedback!

2/10 – Ontzettend slecht

Sarah

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 13 mrt 2024
I'm sorry your stay could have been better. I hope we can make your next stay much more enjoyable!

4/10 – Matig

John

Positief: Personeel en service
Negatief: Netheid
Room want clean. Pubic hair in the sheets, bathroom floor and shower. Lucky there were two beds so I slept in the other. Didn’t take away the feeling of previous guests leftovers. Told the front desk, they were apologetic and offered free breakfast.
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 10 mrt 2024
I'm sorry to hear about the condition of your room. Your feedback is helpful.

8/10 – Goed

William

Reisde met een groep
Positief: Netheid, voorzieningen
Great place to stay
2 nachten verbleven in februari 2024
Reactie van Front Office Manager op 1 mrt 2024
Thank you for your review. I hope we can make your next stay even better!

4/10 – Matig

Irene, Chicago

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Front Office Manager op 28 feb 2024
I'm sorry your stay was not as you expected. Thank you for your rating

10/10 – Uitstekend

Meghan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 25 feb 2024
Thank you so much! We look forward to seeing you again soon.

4/10 – Matig

DeAnne

Negatief: Netheid, staat van de accommodatie en faciliteiten
There were apparently 4 floors I could go To obtain ice. I went to 3 floors before I could get ice. Horrible waits for elevators. Really Concerned about cleanliness.
Reactie van Front Office Manager op 24 feb 2024
I'm sorry about the inconvenience with the ice machines. On your next stay, simply call the front desk and we'll be sure to bring up some ice for you!

10/10 – Uitstekend

Cristina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 21 feb 2024
Thank you for the rating. We're glad you enjoyed your stay and look forward to serving you again soon.

4/10 – Matig

Jessie

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The water wasnt hot, toilet leaked, smelled like a wet dog, and the room was freezing cold.
2 nachten verbleven in februari 2024
Reactie van Front Office Manager op 21 feb 2024
I'm sorry to hear that your stay didn't turn out well.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a nice hotel and it was very clean.
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 19 feb 2024
That's great! We look forward to seeing you on your next visit.

2/10 – Ontzettend slecht

Allison

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 19 feb 2024
Please let me know how we could have improved your stay.

10/10 – Uitstekend

Brady

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check-in
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 16 feb 2024
Glad you enjoyed your arrival!

6/10 – Redelijk

Celeste

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Location was perfect for walking to sites. Enjoyed the view. Didnt enjoy hearing elevator. Ice machines not working. Restaurant not always open for dinner. Bathroom was terribly small. Tv too far away from bed.
2 nachten verbleven in februari 2024
Reactie van Front Office Manager op 16 feb 2024
I'm sorry that more of your stay wasn't enjoyable.

8/10 – Goed

TONI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a great hotel with excellent service.
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 11 feb 2024
Thank you so much for the nice review. We look forward to hosting you again soon!

10/10 – Uitstekend

Steve, Terre Haute

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 27 jan 2024
Thank you so much for your review! Glad to see you enjoyed your time with us!

10/10 – Uitstekend

Rhonda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 24 jan 2024
Thank you for the review. I'm glad to hear you enjoyed your stay!

4/10 – Matig

Jessica

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property was extremely outdated and honestly kind of creepy. We arrived around 10pm and there was not one person anyway to be seen. Had to ring a bell for service at the front desk. Then our room was dark and dirty. The air conditioner was falling out of the bottom of the unit, the lamp shade was cracked, the carpet was dingy and there were black clumps on the floor, the toilet was small enough to pass as a potty training toilet. This looked as though it were used for locals to have hotel parties. The only plus was there was excellent water pressure. I would not recommend this property to anyone.
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 16 jan 2024
I'm sorry to hear that you didn't receive the service you deserved and that the room you checked into appears to have not been ready for check-in. Your feedback will allow us to address important concerns.

6/10 – Redelijk

luke

1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 16 jan 2024
I hope that we can make your next stay a more enjoyable one.

8/10 – Goed

Christopher

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 16 jan 2024
Thank you for your review. I'm glad you enjoyed your stay!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This hotel is in need of a major renovation. It smelled and was very loud. Carpets dirty and bathroom had used towels hanging in bathroom when we checked in.
2 nachten verbleven in januari 2024
Reactie van Front Office Manager op 9 jan 2024
It appears that your room was found dirty at check-in, for which I am sorry. Thank you for your feedback so we can address these issues.

8/10 – Goed

Arthur

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 9 jan 2024
I appreciate you taking the time to leave a review. Please come see us again soon!

8/10 – Goed

Angela

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 9 jan 2024
Thank you for your review! I hope that we can make your next stay even better!

8/10 – Goed

Carolina

1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 29 jan 2024
Thank you for your review. We look forward to serving you again!

4/10 – Matig

Jennifer

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Don’t believe everything on the internet
I picked this hotel because of the proximity to where I would be working and it showed the amenities included: a pool, a bar, a restaurant, a gym, breakfast for a surcharge and a pillow top bed. Sounds good, right? Instead there was no restaurant or bar, pool was closed, gym was closed, no breakfast and a mattress topper that did not stop me from feeling the bed springs. There was no refrigerator in the room or microwave and not even a smart tv. Kudos to housekeeping for keeping the property and room clean though.
2 nachten verbleven in januari 2024
Reactie van Front Office Manager op 9 jan 2024
We have a restaurant on our lobby level which is the Grille and a breakfast outlet called the Breakfast Grille. Our pool is open but our fitness room is being renovated.

6/10 – Redelijk

diane

Reisde met familie
Positief: Personeel en service
Pool was down. Restaurant closes too early for a Friday night at 9 and lounge closes at 10. Room was clean and beds were comfortable. The front desk staff were very friendly.
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 6 jan 2024
I'm sorry that our restaurant closed before you were able to enjoy it. Thanks for sharing your feedback!