Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 237 van 1003 beoordelingen" "
10 - Uitstekend
237
Gastenscore: 8 - Goed. 315 van 1003 beoordelingen" "
8 - Goed
315
Gastenscore: 6 - Redelijk. 181 van 1003 beoordelingen" "
6 - Redelijk
181
Gastenscore: 4 - Matig. 155 van 1003 beoordelingen" "
4 - Matig
155
Gastenscore: 2 - Ontzettend slecht. 115 van 1003 beoordelingen" "
2 - Ontzettend slecht
115
6,6/10
Netheid
8,0/10
Personeel en service
6,4/10
Voorzieningen
6,4/10
Staat van de accommodatie en faciliteiten
6,6/10
Milieuvriendelijkheid
Beoordelingen
6/10 – Redelijk
Eduard
Zakenreiziger
23 okt 2022
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Ligging is uitstekend, accomodatie heeft poetsbeurt nodig.
Eduard
1 nacht verbleven in oktober 2022
Reactie van michelle op 24 okt 2022
Thank you for your feedback.
8/10 – Goed
Ron, Veghel
13 apr 2018
Positief: Personeel en service
Rustige locatie
Iets gedateerd verzorgde kamer, goede prijs kwaliteit verhouding, 10min rijden naar Old Town, vriendelijk en behulpzaam personeel bij receptie, oplettende vrouw bij ontbijt die de wafels voor je maakt, prettige ervaring
Ron
1 nacht verbleven in april 2018
Reactie van Steven op 15 apr 2018
We willen u bedanken voor het nemen van de tijd om onze online enquête in te vullen. Feedback van onze gasten is erg belangrijk voor ons en uw inbreng helpt bij onze voortdurende inspanningen om uitstekende service en een geweldig verblijf te bieden.
Heel erg bedankt voor uw bedrijf en we verheugen ons op uw bezoek in de toekomst.
10/10 – Uitstekend
Maria
19 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
Maria
1 nacht verbleven in mei 2024
8/10 – Goed
Abbie
Reisde met partner
17 mei 2024
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The hotel was in okay condition. The bathroom countertops were a bad show of resin and the room smelled like mildew upon walking in. Besides that breakfast was good, everyone was friendly, the stay was good.
Abbie
2 nachten verbleven in mei 2024
8/10 – Goed
Robert
Reisde met partner
12 mei 2024
Positief: Netheid, personeel en service
Eric at front desk was great.
Robert
3 nachten verbleven in mei 2024
Reactie van Management op 15 mei 2024
We will let him know you appreciate him as we do!!!! Thanks!!
6/10 – Redelijk
Sandi
Reisde met een groep
9 mei 2024
Positief: Netheid, personeel en service
Well the dogs barking all the time til you have to call the front desk and complain. I had to move to another room to get away from the yelping! The pool ladder step is broken and the umbrella needs replacing. These things matter. No clean towels in the bin.
Sandi
2 nachten verbleven in mei 2024
10/10 – Uitstekend
Lynn
Reisde met partner
5 mei 2024
Our room had no toilet tissue or soap in it when we arrived. The facet in the shower was loose and the stopper in tub was broken. Host at check in was great though
Lynn
1 nacht verbleven in mei 2024
Reactie van Management op 15 mei 2024
We are very sorry we missed the mark this time. We do appreciate our guests and would like the opportunity to WOW you. Please call the hotel directly for any assistance.
4/10 – Matig
Danielle
3 mei 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I live locally and I was hoping for a night away from home. Unfortunately, my room door didn't have a secondary lock, where one had been, there was just old paint and screw holes where a lock had been. I left before midnight because i didn't feel safe alone in that room.
Danielle
1 nacht verbleven in mei 2024
Reactie van MTD op 4 mei 2024
we our sorry that your experience was not a good one, I did not see any record or note of complaint so we our just hearing of this now, we hope that you will consider us in the near future so we can provide you the stay that you should have had
10/10 – Uitstekend
Kelly
Reisde met partner
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was safe and nice staff!
Kelly
1 nacht verbleven in april 2024
Reactie van MTD op 4 mei 2024
Thank you, we our so happy that you had a wonderful stay and can't wait to see you again, we appreciate your Business
6/10 – Redelijk
Carl
Reisde met familie
23 apr 2024
Positief: Personeel en service
Negatief: Netheid
Carl
2 nachten verbleven in april 2024
Reactie van MTD op 4 mei 2024
Thank you for responding, hope to see you again in the near future
10/10 – Uitstekend
Wilson
Reisde met familie
22 apr 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The rating of the staff is not for the reception, the bad rating is for the house keeping, what a bad service, the rest of the staff, their attention was very good. Another observation is to fix the bathroom door that does not close.
Wilson
2 nachten verbleven in april 2024
Reactie van MTD op 4 mei 2024
Thanks for letting us know of your stay and items that were not up to par, we appreciate your Business
6/10 – Redelijk
Jerry
30 mrt 2024
Positief: Personeel en service
Jerry
4 nachten verbleven in maart 2024
Reactie van MTD op 7 apr 2024
Thank you for taking the time to review us, we appreciate your Business and hope to see you again in the near future
10/10 – Uitstekend
Roxanne
Reisde met familie
29 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was super helpful and friendly. I booked this last minute because of unforeseen circumstances on our trip back to Michigan from Disney and couldn’t have picked a better place!! Will definitely stay again if I’m in the area in the future!!
Roxanne
1 nacht verbleven in maart 2024
Reactie van MTD op 7 apr 2024
Thank you so much for the kind review, we our so pleased that everything went well and can't wait to see you again in the near future
4/10 – Matig
Joleen
28 mrt 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were not cleaned well upon arrival and not stocked with any towels or supplies. Bedding wasn’t the cleanest and staff smoked while doing laundry every morning. Pool was dirty and also not stocked with any towels.
Joleen
6 nachten verbleven in maart 2024
Reactie van MTD op 7 apr 2024
Unacceptable on all levels, we our so sorry that you had this experience, all departments have been advised of this review and we appreciate you bringing it to our attention
10/10 – Uitstekend
Dave
26 mrt 2024
Nice place
Dave
1 nacht verbleven in maart 2024
Reactie van MTD op 7 apr 2024
Thank you for taking the time to let us know about your stay, we our pleased it was a good one and hope to have you back again
6/10 – Redelijk
Tara-Leigh
Reisde met partner
25 mrt 2024
Hotel is a convenient stay for our purposes but is older and needs a bit of TLC. Overall safe and cool for short stay.
Tara-Leigh
1 nacht verbleven in maart 2024
Reactie van MTD op 7 apr 2024
Thank you for staying with us, work is being done at the property which should greatly improve the Guest experience, thanks for taking the time to let us know about your stay
10/10 – Uitstekend
Linda
Reisde met een groep
25 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Entire staff was friendly and helpful. Breakfast was great!
Linda
3 nachten verbleven in maart 2024
Reactie van MTD op 7 apr 2024
Excellent, we our glad you enjoyed your stay and hope you will consider us again when you our in the area
10/10 – Uitstekend
Richard
24 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was impressed with the customer service.
Richard
3 nachten verbleven in maart 2024
Reactie van MTD op 7 apr 2024
Thank you for your kind review, glad you were pleased and hope you will stay with us again the next time you come to St. Augustine
6/10 – Redelijk
James
21 mrt 2024
James
1 nacht verbleven in maart 2024
Reactie van MTD op 7 apr 2024
We appreciate your feed back and our sorry we did not merit a 5 out of 5 score, your Business is appreciated, hope you will give us another shot the next time you our in town
4/10 – Matig
Iris
Reisde met familie
16 mrt 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was meh. I stayed in two different rooms, one for my boys one for my hubby and I. The internet was a joke. The only way to get internet was outside the room which is nonsense. The guy from the front desk try to fix it turning the router off and on and it only lasted 2 minutes, after that no internet. The room where my husband and I stayed had this horrible strong urine smell that wont let me sleep. I let the front desk know they asked if I want to change room but that was an inconvenient for me so I ask to just be cleaned throughly. I think they only sprayed the room or something like that because the smell was still there. I don't think I will stay here again. It was not bad but definitely not the best.
Iris
4 nachten verbleven in februari 2024
Reactie van MTD op 17 mrt 2024
We our sorry that your stay was not acceptable and will share this with all of our Staff to ensure we don't have something like this happen again. Thank you for taking the time to let us know about this
10/10 – Uitstekend
Steven
Reisde met familie
12 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just across the street is a park with beach access. Shopping is half a mile away.
The property is older and it shows. Room was clean, breakfast was ok.
Steven
4 nachten verbleven in maart 2024
Reactie van MTD op 16 mrt 2024
Thank you for the kind review, glad you enjoyed your stay
6/10 – Redelijk
Samuel
8 mrt 2024
Positief: Netheid, personeel en service
Noisy vehicles.
Samuel
1 nacht verbleven in maart 2024
Reactie van MTD op 9 mrt 2024
We our sorry about the noise, we have alot of workmen at the property at the present time, appreciate your business and hope to see you again, thank you
10/10 – Uitstekend
Astrith
Reisde met familie
8 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to the beach. Loved it
Astrith
2 nachten verbleven in maart 2024
Reactie van MTD op 8 mrt 2024
Thank you for telling us about your stay, we our glad you enjoyed and hope you will stay with us again in the near future
8/10 – Goed
Sandra
6 mrt 2024
Positief: Netheid, personeel en service
Sandra
1 nacht verbleven in maart 2024
Reactie van MTD op 8 mrt 2024
We our pleased you had a good stay and hope you will consider us again the next time you our in Saint Augustine
6/10 – Redelijk
Virginia
Reisde met familie en kleine kinderen
6 mrt 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Positives: The front desk staff, cleaning staff and breakfast assistant were all very friendly and assisted us with whatever we needed. Our room was missing towels and a shower curtain and they were quick to respond! Breakfast was available for 3 hours and was very good with many options. Location was close and within walking distance to park with beach access. Quiet. Clean beds and towels. Pet friendly. No carpeting.
Negatives: The rooms are very dated and things definitely in need of replacement. People were smoking in an adjacent room and we had to keep our bathroom door closed to try to contain the smell. Metal frames around the beds to close off under the bed were right to the side of the bed and constantly hitting your feet against them, very noisy when you accidentally kicked them climbing into bed.
Virginia
Reactie van Management op 6 mrt 2024
Thank you for your compliments to our staff service and positive attitude. We are all here to make our guests happy, however we are falling short in the condition of our rooms. Good news!!! We are undergoing a full renovation. Come back and experience the transformation for yourself. Summer of 2024!!!
8/10 – Goed
Henry
27 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Henry
3 nachten verbleven in februari 2024
Reactie van Management op 6 mrt 2024
Thank you for your 4 out of 5 rating. Please let us know how we could make that a 5
6/10 – Redelijk
Patty
Reisde met familie
25 feb 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Noisy people
Patty
1 nacht verbleven in februari 2024
Reactie van MTD op 8 mrt 2024
We our sorry that your stay was not acceptableI did not see any notes regarding noise complaint made to Front Desk, in any event we our sorry your stay was unacceptable
4/10 – Matig
Laura
Reisde met familie
25 feb 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were not able to stay at this property after we checked in. I am working with Expedia to be refunded. The front desk clerk, Michael was very helpful with our situation. when we entered our room we found active roaches in it. I don’t doubt that the hotel itself Isn’t nice. But I am unable to stay someplace where there are cockroaches.
Laura
2 nachten verbleven in februari 2024
Reactie van Management op 6 mrt 2024
We are very sorry for your experience and we are handling this situation and taking serious steps to ensure all of our guests comfort. I am very pleased Michael was able to help you.
4/10 – Matig
Debra
21 feb 2024
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Skip this One
Would not stay here...We were here for 4 days... The room was ran down and needs a lot of work...We were on 3rd floor and NONE of the Ice Machines worked...had to get it from front desk,
Mattress pad did not fit the bed.
Debra
4 nachten verbleven in februari 2024
Reactie van MTD op 25 feb 2024
We our sorry that your stay was not a good one, only item I can come right out and address is the Ice Machine, we had it breakdown and there was delay in having new one arrive which it finally has, as far as the room issues and mattress pad, did you address this with any of the staff ? in any event what you describe is not our standard we appreciate you bringing it to our attention so we may address it. Thank you for your Business
10/10 – Uitstekend
Roberto
20 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Roberto
1 nacht verbleven in februari 2024
Reactie van MTD op 25 feb 2024
Thank you so much for your feedback, we hope you will be back with us in the near future
8/10 – Goed
sherri
Reisde met partner
20 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After a specific time you couldn't go through the lobby to get to the other side of the building to ur room/car.
sherri
9 nachten verbleven in februari 2024
Reactie van MTD op 25 feb 2024
Our Lobby and side doors our locked at 10pm and opened at 6am, we have someone on duty 24 hrs a day, if need arises to come into Lobby you can come to Window and issue can be addressed and entry provided if needed, we our sorry for any confusion
8/10 – Goed
David
19 feb 2024
David
1 nacht verbleven in februari 2024
Reactie van MTD op 25 feb 2024
Thank you for taking the time to let us know about your stay, we hope you will be returning again in the near future
2/10 – Ontzettend slecht
Ryan
Reisde met familie
18 feb 2024
Something in the room made me so congested I didn’t sleep well the shower had no hot water and the drain was bad so water came up to my calf. Not staying there again
Ryan
1 nacht verbleven in februari 2024
Reactie van MTD op 19 feb 2024
We our sorry that your stay was not a pleasant one, I did not come across any notes on hot water issues with your room but we will have our Maint team check it out. Again we our sorry that your stay was unacceptable
8/10 – Goed
Joan
Reisde met partner, Reisde met familie
17 feb 2024
El olor del cuarto no era muy agradable
Joan
1 nacht verbleven in februari 2024
Reactie van MTD op 19 feb 2024
Thank you very much for the kind words and we hope to see you back again real soon
10/10 – Uitstekend
James
Reisde met partner
17 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are clean the staff were pleasant the area is quiet
James
1 nacht verbleven in februari 2024
Reactie van MTD op 19 feb 2024
Excellent, thank you very much for letting us know, we hope to see you again
4/10 – Matig
FRANCINE
Reisde met huisdieren, Reisde met partner
16 feb 2024
Positief: Personeel en service
Negatief: Voorzieningen
Expedia lists the property as pet friendly but Expedia or the hotel listing doesn’t indicate there is a $20 usd plus tax fee.
And when I tried to contact Expedia by all means on the app I could not get through to cancel or change my reservation. We were stuck paying more for a lot less quality than we usually get.
FRANCINE
1 nacht verbleven in februari 2024
Reactie van MTD op 17 feb 2024
Our pet fee is a flat 20.00 per/pet per nite, no taxes, we our sorry there appeared to be some confusion on the booking, should you decide to return please call property direct and any and all of your questions can be answered to avoid this type of confusion. Thank you
8/10 – Goed
Tim
15 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice spot, quiet, inexpensive, drivable to a few places to eat .
Tim
1 nacht verbleven in februari 2024
Reactie van MTD op 17 feb 2024
Thank you for taking the time time to let us know about your stay, we appreciate your feed back and hope to see you again
4/10 – Matig
Lammy
11 feb 2024
Positief: Personeel en service
Negatief: Netheid
A sleepless night.
1st night was terrible as we were placed next to the boiler room and laundry room which was very noisy most of the night. Bed mattress was sinking into the middle. Noisy base. No one in the office to complain to at 2:30 am. Next morning we’re moved to another room, which was much better, but also needed a good mopping of the floor. No wash cloths or hand towels were given.
Lammy
2 nachten verbleven in februari 2024
Reactie van MTD op 17 feb 2024
Sorry to hear again of your experience, you actually came to Front Desk during Breakfast mentioned issue, you were then upgraded and moved to better room for 2nd nite. We appreciate your Business and your feedback
10/10 – Uitstekend
Jeffrey
Reisde met partner
7 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was in a very good area and plenty of parking.
Jeffrey
1 nacht verbleven in februari 2024
Reactie van MTD op 8 feb 2024
Thank you for letting us know that you had an enjoyable stay, we hope that we will see you again in the near future
8/10 – Goed
Casey
Reisde met familie
6 feb 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Casey
1 nacht verbleven in januari 2024
Reactie van MTD op 8 feb 2024
Excellent we appreciate you staying and sharing your experience with us, we can't wait to see you again
8/10 – Goed
Kimberly
5 feb 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Eh it was ok I guess.
Staff was friendly and helpful but housekeeping was not satisfactory. I had to change rooms because both beds were full of dog hair. Second room was fine. The place is definitely dated and rooms are dark.
Kimberly
1 nacht verbleven in januari 2024
Reactie van Management op 6 feb 2024
Thank you for complimenting our staff they do work extremely hard. We are very sorry for the unsatisfactory housekeeping experience. We will use your feedback to improve.
8/10 – Goed
Jean
4 feb 2024
Z
Jean
1 nacht verbleven in februari 2024
Reactie van MTD op 8 feb 2024
We appreciate you taking the time to let us know about your stay and our pleased it was a good one, thank you again
8/10 – Goed
Irene
4 feb 2024
Irene
1 nacht verbleven in februari 2024
Reactie van MTD op 7 apr 2024
Thank you so much for staying with us, your Business is appreciated and we hope you will be with us again in the near future
4/10 – Matig
Susan
3 feb 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This is not a place to stay for a week. It's okay for a 1 or 2- night stay. I realize it is a 2-star hotel, but many improvements could be made. The staff was wonderful. I picked a room with a recliner because my husband has a bad back. The one we got seemed to be falling apart. The desk chair seemed to be broken and leaning to one side. The elevator inspection expired in August 2023. I probably will not stay there again. It's the shape of the hotel, not the staff. They were very accommodating.
Susan
Reactie van MTD op 8 feb 2024
We our sorry that your stay was not a good one, as you note we have issues that need addressing and we our addressing them, we hope that in due time we will be able a much better product and guest experience, thank you for taking the time to let us know
2/10 – Ontzettend slecht
Judy
2 feb 2024
Judy
1 nacht verbleven in februari 2024
Reactie van MTD op 7 apr 2024
I am sorry your stay was not a good one judging by the score, am not sure what the specific issue(s) were but I hope that you will consider us again when your in the area and we can make a much more favorable impression
8/10 – Goed
Paul, Concord
28 jan 2024
Paul
3 nachten verbleven in januari 2024
Reactie van MTD op 7 apr 2024
We appreciate your Business and you letting us know about your stay, glad it went well and hope to see you again, thank you
4/10 – Matig
Catherine
Reisde met partner
27 jan 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room floor was filthy. A barefoot walk from bed to bathroom resulted in black soles. Air conditioner was noisy. Ran out of hot water for shower. Breakfast was adequate.
On the positive side staff were friendly.
Catherine
1 nacht verbleven in januari 2024
Reactie van Management op 6 feb 2024
Thank you for complimenting our staff they do work extremely hard. We are very sorry for the unsatisfactory housekeeping experience. We will use your feedback to improve.
4/10 – Matig
Claudia
25 jan 2024
In my room found 3 small rushes
Claudia
1 nacht verbleven in januari 2024
Reactie van Management op 27 jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
6/10 – Redelijk
doreen
Reisde met familie
22 jan 2024
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
It looks clean, but don't look close. Renovation done half way. Example, new wood floor, but 1 inch gap near tub. Bathroom toilet paper holder ancient. Bed and pillows clean.
doreen
3 nachten verbleven in januari 2024
Reactie van MTD op 8 feb 2024
Thank you for commenting on your stay, you our correct, at present we do not have everything completed in the renovation but hope in the near future to have an offering that both we and our Guests can be proud of
10/10 – Uitstekend
Luis
21 jan 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Luis
2 nachten verbleven in januari 2024
Reactie van MTD op 8 feb 2024
Great, thank you Luis we our pleased you had an enjoyable stay, please come stay with us again. Thank you