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Beoordelingen van Homewood Suites by Hilton St Louis - Galleria

3 out of 5
Homewood Suites by Hilton St Louis - Galleria
8040 Clayton Road, Richmond Heights, MO

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 474 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 277 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 55 van 1001 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Lidia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent work
4 nachten verbleven in mei 2024
Reactie van Jessica Reid op 16 mei 2024
Thank you for choosing The Homewood Suites!

6/10 – Redelijk

Ruzhen, yorktown Heights

Positief: Netheid, staat van de accommodatie en faciliteiten
The quality of breakfast went down.
5 nachten verbleven in mei 2024
Reactie van Jessica Reid op 16 mei 2024
Thank you for choosing The Homewood Suites!

8/10 – Goed

Catherine

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Front Desk op 6 mei 2024
Hi Miss Cathrine, Homewood wants to thank you for your feedback and we appreciate your business with us.

10/10 – Uitstekend

Regina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Desk op 4 mei 2024
Thank you Miss Regina for that outstanding score. That was much appreciated. We are happy were able to make your stay worth the visit. We hope you come again and enjoy another one our suites.

8/10 – Goed

Ashley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was right next to the highway, so it was a little noisy, but not terrible. The room was spacious and clean, we enjoyed out time. The breakfast was great!! Our only downside was that there was a family that stayed at the same time and their kid kept pooping in the pool and hot tub so they had to shut it down to drain, clean and refill. It wasn't the child's fault. The parents knew it was possible and refused to place them in a swim diaper to be safe. Its understandable with their condition, just wish those precautions would've been taken. Otherwise, a great stay!
2 nachten verbleven in maart 2024
Reactie van Front Desk op 29 apr 2024
Hey Ashley,First off, we want to say thank you for your review, your score is much appreciated. Were happy we could provide excellent service for your stay. We also want to say thank you for your understanding with the pool and highway noise as these are just one of the things that we can't control from happening. Once again, we just want to say thank you and hope you visit again in your future travels.

2/10 – Ontzettend slecht

nick

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gym is pretty decent BUT the hot tub was yellow when we tried to get in..the service is so slow as far as brining towels, shampoo because we ran out and same with toilet paper and a blow dryer..took us about a hour and a half to get those things which normally there is a blow dryer in the rooms and extra toilet paper. The one bed in our room had orange stuff on the sheets also. Won’t be staying here again
Reactie van Front Desk op 6 apr 2024
Dear Homewood Suites guest,First we want to say thank you for taking the time out to write us a review. Regardless of the score we take in every word and we further try to better ourselves as a team to provide excellent services. We apologize for your stay not going the way it should. We will be working on these so this wont become a continuous situation.

10/10 – Uitstekend

Eugene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good.
1 nacht verbleven in maart 2024
Reactie van Jessica Reid op 23 mrt 2024
Thank you for your feedback.We truly appreciate you staying with us!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very clean and staff was friendly
1 nacht verbleven in maart 2024
Reactie van Kayla op 19 mrt 2024
Thats great to hear. We are glad you enjoyed your stay. Thank you for your 5 out of 5. We look forward to seeing you again!

8/10 – Goed

Mattea

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very nice, but check in was slow. Pool was closed the day we wanted to use it. The toilet was dirty when we arrived. There were not enough luggage carts when we left, and we had to make several trips downstairs to get all our stuff down. The location was very convenient. Parking was great. The breakfast was pretty good too.
5 nachten verbleven in maart 2024
Reactie van Kayla op 19 mrt 2024
Hey Mattea, thank you for your response. It was great feedback for the hotel. We apologize for the inconvenience of the suite and pool. We have corrected most of the issues. We hope you come back soon to enjoy them.

10/10 – Uitstekend

Dominic

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice place
2 nachten verbleven in maart 2024
Reactie van Kayla op 19 mrt 2024
Thank you for your stay here at The Homewood suites. We appreciate your business and the review. We hope to see you again.

8/10 – Goed

Jenna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall had a great stay! Unfortunately the pool was closed for cleaning which was a huge bummer. Only reason we picked to stay here was for the kids to swim.
2 nachten verbleven in maart 2024
Reactie van Jessica Reid op 13 mrt 2024
Thank you for staying with us.We truly apologize for the inconvenience.We didn't expect for the pool to be down however your safety comes first.We look forward to you staying with us again.

6/10 – Redelijk

Brian

Reisde met familie
Never had our room cleaned from saturday check-in til we left Tuesday morning. We were told they don't do anything unless you are there for more than 3 days.
3 nachten verbleven in maart 2024
Reactie van Jessica Reid op 13 mrt 2024
Thank you for staying with us.We truly apologize for the inconvenience.I will be sharing your feedback with our housekeeping team and using this as a learning experience.We look forward to you staying with us again.

8/10 – Goed

Gabriel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very clean, breakfast was great. The hotel was very busy lots of kids being very loud and un-supervised at the pool. Tried for hours to use the pool with no luck. I picked the hotel for my gfs birthday because it had a pool and good reviews. It was very frustrating that we were not able to swim. I feel there should be rules for kids definitely that many un-supervised. For the price of $219
1 nacht verbleven in maart 2024
Reactie van Jessica Reid op 13 mrt 2024
Thank you for staying with us.We truly apologize for the inconvenience.I have shared your feedback with our team and we will be using this as a learning opportunity.We look forward to you staying with us again.

8/10 – Goed

Mahalia

2 nachten verbleven in maart 2024
Reactie van Front Desk op 6 apr 2024
Dear Mahalia, We thank you for your feedback and the score it is much appreciated.

10/10 – Uitstekend

Deborah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay with the family and grandkids.
1 nacht verbleven in maart 2024
Reactie van Jessica Reid op 13 mrt 2024
Thank you for your feedbackwe truly appreciate you staying with us!

8/10 – Goed

Ramiro

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Jessica Reid op 13 mrt 2024
Thank you for your feedbackwe truly appreciate you staying with us!

10/10 – Uitstekend

Dianna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Homewood Suites
Went with 2 work besties for a Galentines trip to see Mama Mia at the Fox. Front Desk was so helpful and friendly. Room was the 2 bedroom suite, absolute heaven with each of us having our own bed and 2 full baths! We walked to Maggiano's and had a great Italian meal before Ubering 15-20 min to Fox theater. Next day we walked over to Galleria Mall. Breakfast was good and what set it apart agsin was the friendly bkfst attendants. I will never stay anywhere else is St Louis.
1 nacht verbleven in februari 2024
Reactie van Jessica Reid op 13 mrt 2024
Thank you for your feedbackwe truly appreciate you staying with us!

10/10 – Uitstekend

Kels

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here and loved it! Was met with warm welcomes and smiles at the front desk, free breakfast, they also had free wine & hors d'oeuvres for valentines day which was great. Right across from the galeria and minutes from fine dining in Clayton and Frontenac! My only complaint would be I wish the bathroom was a little cleaner and my sheets were stained, also parking is a tad bit difficult considering theres a small parking lot and the walk to the door feels so far but other than that I loved it and will stay here again.
1 nacht verbleven in februari 2024
Reactie van Jessica Reid op 13 mrt 2024
Thank you for your feedbackwe truly appreciate you staying with us!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Breakfast was great! The only complaint we had was that the pool was not very clean- cloudy water. everything else was fantastic. Very clean and great staff.
2 nachten verbleven in februari 2024
Reactie van Jessica Reid op 13 mrt 2024
Thank you for your feedbackwe truly appreciate you staying with us!

4/10 – Matig

Franklin

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dirty Room, No pool or Hot tub available.
The only reason I booked this hotel instead of one closer to St. Louis downtown was because of the pool and hot tub. However, neither was opened and I was told that the hot tub did not have hot water. So, it was closed. This is the same review I had read from 5 months ago from another visitor. I guess they have no intention of fixing it or maintaining it. The pool and tub should not be advertised if people can not use it. Also, we booked for 6 people and only had 3 towels and not enough sheets/blankets. Had to get more from the lobby and also change the sheets they did have because they were dirty. I would not recommend this for anyone.
1 nacht verbleven in januari 2024
Reactie van Jaime Hagedorn op 10 jan 2024
Dear Franklin,Thank you so much for taking the time to provide feedback regarding your stay. I'm incredibly sorry that we fell short of your expectations as well as our own. We will address all of the issues you experienced and hope to have you as our guest again to show you that is not our standard.

6/10 – Redelijk

Monica

1 nacht verbleven in december 2023

10/10 – Uitstekend

Derrick

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Aliyah, the front desk clerk was very professional and was a breath of fresh air after a very long drive.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Tyler

Reisde met familie en kleine kinderen
Positief: Voorzieningen
It was very nice enjoyed my stay
2 nachten verbleven in december 2023

6/10 – Redelijk

Richard

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We appreciated the staff at front desk and the staff in dining room who worked very hard to take care of the breakfast crowd. The housekeeping however was terrible!! We stayed for 5 nights and only once did housekeeping come to the room to clean it. Bath gel container was empty and never refilled, crumbs on the floor were there the entire time and generally poor service. thank you
5 nachten verbleven in december 2023
Reactie van Jaime Hagedorn op 27 dec 2023
Dear Richard,I am thrilled to hear the front desk staff and the staff in the dining room took very good care of you and the other guests. I am incredibly sorry to hear that not only did we fail to meet your expectations with cleanliness but our own as well. We appreciate the feedback so that we can address it with the entire housekeeping team to ensure this is an isolated incident.

10/10 – Uitstekend

Uvirkaa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel surpasses my expectations. It is so clean and spacious. It has kitchen and stoves and everything I needed. The breakfast was amazing with a lot of healthy foods.. I will definitely recommend it for people.
1 nacht verbleven in november 2023
Reactie van Jaime Hagedorn op 20 nov 2023
Dear Uvirkaa,Thank you for your feedback regarding your stay at Homewood Suites St. Louis Galleria! We truly appreciate it. I am thrilled to see that the property surpassed your expectations! We hope to have you back as a guest with us in the near future.

4/10 – Matig

Jeffrey

Positief: Personeel en service
1st room I was given the bed was not made- went back to desk. Got a second room. Hair on bathroom sink, kitchen area, etc. Not the worst I've ever seen. But not great either.
1 nacht verbleven in november 2023
Reactie van Jaime Hagedorn op 17 nov 2023
Dear Jeffrey,Thank you for your feedback regarding your stay. I am truly sorry that the cleanliness of your suite was not up to your standard, as well as our own. We do hope to have you back as a guest with us to provide you with the stay you should have had.

10/10 – Uitstekend

Christopher

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Place, Good Breakfast and evening reception
2 nachten verbleven in november 2023

10/10 – Uitstekend

KARLY, Sherwood

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Kerrie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in november 2023

8/10 – Goed

Caleb

Reisde met familie en kleine kinderen
Positief: Voorzieningen
details like stains and trash in common areas. Dirty bedding. Surfaces dirty and smeared in the suite.
1 nacht verbleven in november 2023

8/10 – Goed

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very nice. Breakfast was good. And room was nice. My only complaint - our room faced the highway abd it was a bit loud - for me. And the fan is set at one setting- the highest one. Since the air blew right on the couch we wanted to add the fan but it was just worse- maybe set the fans on medium?? It would be a happy medium for those who want the fam.
2 nachten verbleven in oktober 2023

8/10 – Goed

Amanda

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Located right off the highway so it was loud while trying to sleep. Overall hotel was fine. I wouldn’t book this hotel through hotels.com though because they apparently don’t know how to request payment through hotels.com and now I’m fighting with them and hotels.com to get my money back.
3 nachten verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was SO dirty…couldn’t even walk without shoes on. Bathroom floors were gross too- had to put towels down. Doesn’t seem too old of a building, so it is a shame it hasn’t been kept up. Staff could care less about working. Called for additional towels, said they would be on the way- they never came. Called again and was directed to come to the front desk to get them. Asked for a “Do not disturb” sign for my door- was told they didn’t have any, so I requested my room not be cleaned- came back after work and all of the towels had been taken but none were replaced. Just a few photos…could’ve uploaded more, but you get the jist.
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Kenneth

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this place - would stay there again. Very comfortable rooms as well
1 nacht verbleven in oktober 2023

8/10 – Goed

Ted

1 nacht verbleven in mei 2023

10/10 – Uitstekend

OBED, BELLEVILLE

1 nacht verbleven in oktober 2023

4/10 – Matig

Suzanna

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Lorenzo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Abigail

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

8/10 – Goed

Christi

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Abigail

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This was a delightful stay to celebrate a dear friend's upcoming nuptials, and I received excellent assistance from Kayla and Caroline at the front desk.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Joeleen

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Pool closes at 9pm even on the weekends. The breakfast was slim pickings. Main items were out more than staying full to accommodate guest. It was a slow refill.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Angelica

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Plumbing was horrible
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

6/10 – Redelijk

Wenyan

Reisde met familie
Negatief: Personeel en service
The hotel is located across from the mall. Great for shopping and restaurants. The layout of the suite is great. However, the sound insulation is very bad. The highway nearby is loud and my neighbors were also loud. The front desk was friendly and took down our complaint about slow drain, but no one came to fix it during our two-night stay. No room service either. A candy wrap sat in the public hall way outside our suite for the entire duration of our stay, making me think whether the room was really clean.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Charlene M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023

10/10 – Uitstekend

Mario, Cutler Bay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only one problem the room we got did not have wifi
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Rachele

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to shopping and zoo!!
Great location close to shopping and the zoo. Rooms were clean and comfortable, we had a 2 queen suit. It had a nice kitchen space along with a good size sitting room. Breakfast was good nothing to write home about but good, Variety of hot and cold items and space was kept clean. The pool on our stay was not great, water was murky we were told at check it it had a chemical treatment but should be able to swim at 4 but at 8pm you couldn't see the bottem so we passed on the swimming. Overall hotel was great and staff was friendly we would stay again.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Sue

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed here because I was having surgery and we live two hours away. The hotel was very clean and all of the staff was very friendly. The room we stayed in was facing the freeway but we barely heard it. Our room was clean and beautiful. We will definitely stay here again!