Accommodatievoorzieningen

Beoordelingen van The Sebel Noosa

4.5 out of 5
The Sebel Noosa
32 Hastings Street, Noosa Heads, QLD

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 832 van 1371 beoordelingen" "
Gastenscore: 8 - Goed. 407 van 1371 beoordelingen" "
Gastenscore: 6 - Redelijk. 82 van 1371 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 1371 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 1371 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Katoesjka, Ede

Positief: Netheid, personeel en service en comfort kamer
Super ligging en top verzorging
Ligging is perfect- Midden in de Noosa Heads Leuke locaties om te eten in de buurt en dichtbij strand
1 nacht verbleven in december 2017
Reactie van Hanna - Reservations op 9 jan 2018
Thank you for your kind feedback, we hope to welcome you back to Noosa again soon. Kind Regards, Hanna Reservations

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk hotel, met een fijn balkon.
Erg leuk verblijf, dicht bij het strand.

10/10 – Uitstekend

Alan

Positief: Netheid, staat van de accommodatie en faciliteiten
We like the atmosphere of Noosa and it is great to have many lovely restaurants to visit
6 nachten verbleven in april 2024

10/10 – Uitstekend

Roger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Exemplary customer service. Spacious accommodation with first class amenities
4 nachten verbleven in februari 2024
Reactie van Agustina Gianni op 28 feb 2024
Dear Roger, Thank you for your review!At The Sebel Noosa, we strive to provide an unparalleled experience for our guests, ensuring comfort, luxury, and the highest standard of service.Should you have any specific needs or requests to make your stay even more comfortable, please feel free to reach out to us at any time. Our team is dedicated to ensuring your time with us is memorable and tailored to your preferences.Thank you for choosing The Sebel Noosa, and we look forward to continuing to exceed your expectations.Warmest regards,

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our second visit here and it was perfect! Great location. Superb staff, very patient and helpful. Clean, functional and an exceptionally comfortable bed. Well appointed kitchen with grocery across the street. Safe underground parking. Great value!
2 nachten verbleven in februari 2024
Reactie van Agustina Gianni op 28 feb 2024
Dear Linda, Thank you immensely for your kind words and for choosing The Sebel Noosa once again for your stay. We are thrilled to hear that your second visit with us was perfect and enjoyable.It brings us joy to know that our team members contributed to making your stay memorable. We take pride in providing clean, functional accommodations with exceptionally comfortable beds to ensure our guests' utmost satisfaction.Your feedback motivates us to continue delivering great value and exceptional experiences to our guests.We look forward to welcoming you back to The Sebel Noosa for your next visit, and we're committed to ensuring it's just as wonderful as your previous stays.Warmest regards,

10/10 – Uitstekend

Penelope

Reisde met een groep
Positief: Netheid, comfort kamer
Sebel is a great hotel. Loved it. However the fountains in the pool are too noisy.
6 nachten verbleven in januari 2024
Reactie van Agustina Gianni op 17 feb 2024
Dear Penelope, Thank you for choosing The Sebel for your recent stay, and we're thrilled to hear that you loved your time with us.Your feedback regarding the noise from the fountains in the pool is greatly appreciated. We will review this issue with our team to see how we can minimise any potential disturbance while maintaining the ambiance of our pool area.Thank you again for sharing your thoughts, and we hope to have the pleasure of welcoming you back to The Sebel Noosa soon.Warm regards,

10/10 – Uitstekend

Kate

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van The Sebel Noosa Team op 18 feb 2024
Hello Kate,We are glad you had a wonderful stay with us, and we look forward to seeing you again soon.The Sebel Noosa Team

8/10 – Goed

Nicholas

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Rooms are spacious but need an update. Pool is too small for the property. Housekeeping should refill coffee and toilet paper daily.
3 nachten verbleven in december 2023
Reactie van The Sebel Noosa Team op 18 feb 2024
Hello Nicholas,Thanks for letting us know where we can do better, and we hope your stay was a pleasant one. We do apologise for the inconvenience with the amenities not being refilled every day.The Sebel Noosa Team

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our accommodation was very spacious and staff helpful. Patrolled area of Noosa beach across the road. There were some issues with TV and Foxtel that staff seem to be aware of. We would stay here again.
5 nachten verbleven in november 2023

6/10 – Redelijk

Melissa

1 nacht verbleven in november 2023

10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The Sebel was undergoing renovations during our stay. Complimentary secure parking made coming and going easy. The staff were unfailingly professional and personable. The room had a kitchen and laundry. We had river views over the river from our balcony. With the front exiting on to Hastings Street , we were within an easy walk of the cafes and restaurants and the beach itself.
4 nachten verbleven in november 2023
Reactie van Amelie op 5 dec 2023
Dear Donna,We very much appreciate your comments regarding your stay at the Sebel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

8/10 – Goed

Susan

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Laylah op 27 nov 2023
Hi Susan, Thank you for your review. We hope to welcome you back to Sebel for your next Noosa visit! Regards, Laylah, Assistant Manager

8/10 – Goed

Rachel

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was fine. Just a bit messy with the upgrading works going on.
5 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Rob

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Lawrence

2 nachten verbleven in oktober 2023
Reactie van Laylah op 27 nov 2023
Hi Lawrence, Thank you for your feedback on your recent stay. We hope to welcome you back to Sebel for your next Noosa getaway. Warm Regards,Laylah, Assistant Manager

2/10 – Ontzettend slecht

Jennifer, Seaforth

5 nachten verbleven in oktober 2023

10/10 – Uitstekend

Glenn

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
We really enjoyed our stay.
4 nachten verbleven in september 2023
Reactie van Laylah op 9 okt 2023
Hi Glenn, We are so glad to hear you enjoyed your recent stay with us! We hope to welcome you back once our renovation are complete. :) Kind Regards,Laylah, The Sebel Noosa

10/10 – Uitstekend

Josh

2 nachten verbleven in september 2023

6/10 – Redelijk

Matthew

Reisde met partner
Booking made 2 months in advance. Hotel then sent a text message to say no pool use during period of stay along with maintenance works being done on buildings. Workers commenced at 6:30am so no rest time which was the entire reason to get away and still charged premium price. Very disappointed by both your website and hotel
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

John

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We found out after we had booked the hotel is under going major renovations and also the swimming pool was closed. When we got to the hotel the noise was evident but we were reassured our room would be quiet. It was not. when and asked to be moved but was then told there were no quiet rooms. We asked to be cancelled and refunded which they agreed too immediately. They should have been more upfront with the situation.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Maria

Reisde met familie
Negatief: Netheid
Would have been nice if it was presented clean there was food left in freezer and dishwasher was dirt and hair in the bathroom it was mopped but not vacuumed sun standard compared to all my other Noosa experiences
1 nacht verbleven in augustus 2023
Reactie van Sebel Reception op 1 sep 2023
Dear Maria,Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Daniel

Positief: Netheid, staat van de accommodatie en faciliteiten
When booking online would have been good to know that the facilities were under reconstruction
3 nachten verbleven in augustus 2023

8/10 – Goed

Graeme

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in augustus 2023

8/10 – Goed

Tony

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Central to area we wished to stay in.
7 nachten verbleven in juli 2023
Reactie van Laylah op 7 aug 2023
Hi Tony,Thank you for your feedback on your recent stay at The Sebel Noosa. We hope you welcome you back.Kindest RegardsLaylah, Assistant Manager

8/10 – Goed

Elisa

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

6/10 – Redelijk

Graeme, na

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was lovely and comfortable. Staff were professional. But unfortunately, Wotif failed to mentioned that the property was under some major renovations during the booking process. So this meant that all the facilities were out of action during our stay. Very disappointing
2 nachten verbleven in juli 2023

10/10 – Uitstekend

David

Positief: Netheid, voorzieningen
2 nachten verbleven in juli 2023

8/10 – Goed

Hope

Reisde met familie
Positief: Netheid, voorzieningen
The staff was fantastic! Super friendly and helpful! I’m sure that the property is normally a 5* but is under construction so the experience wasn’t what it could have been.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Heather

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
With the pool out of action and the noise way worse than back at Easter, relaxing was near impossible. Plus many parents had decided the spa pool was a creche, leaving their kids unattended for hours, assuming other adults would keep an eye on them. Some of the older kids were great, very polite and fun to chat with, but younger ones should always have an adult known to them present. Staff were lovely as unusual. Location is good. Would expect that increased amount of noise and lack of facilities, and need to be away from rooms from 8am-4pm daily) to reflect more in the price. I felt very sorry for those with kids 4-12 and no pool.
4 nachten verbleven in juni 2023

8/10 – Goed

Brittany

Positief: Netheid
My partner and I enjoyed a lovely stay at the Sebel. We knew that that swimming pool was out of action, however, we were also disappointed when we went to use the spa, that it was also not working. This was not communicated to us, and we needed to ring reception to find out if there were any issues with the spa.
1 nacht verbleven in juli 2023
Reactie van Amelie op 9 jul 2023
Hi Brittany,We apologize for the unexpected spa outage, and that it was not communicated to you. We are so glad to hear that other than the spa, you had a lovely stay.Warm regards,AmelieGuest Service Agent

6/10 – Redelijk

Melat

2 nachten verbleven in juli 2023

10/10 – Uitstekend

JACQUELINE

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome position. Despite the short term renovations the staff were soooo lovely and accommodating and bent over backwards to help and support
9 nachten verbleven in juni 2023
Reactie van Claire op 7 jul 2023
Hi Jacqueline, Wow, thank you for such fabulous feedback! I will pass your comments onto my Team as I'm sure they will be thrilled to hear their amazing service did not go unnoticed.Thank you so much & looking forward to welcoming you back to Sebel Noosa in the future.Kind Regards,Claire Willoughby

4/10 – Matig

Trent

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Needs renovations
1 nacht verbleven in juli 2023
Reactie van Claire op 7 jul 2023
Hi Trent,We are currently undergoing a major re-tiling, lighting and water feature renovation!Looking forward to showing you in 2024.Kind Regards,Claire Willoughby

4/10 – Matig

Paul

4 nachten verbleven in juni 2023

10/10 – Uitstekend

Nathan

Reisde met familie
Positief: Netheid, comfort kamer
Great place, great location. Will dedicate come back.
5 nachten verbleven in juni 2023
Reactie van Laylah op 27 jun 2023
Hi Nathan, Thank you for your amazing feedback. We look forward to welcoming you back to Noosa Sebel soon! Regards,Laylah, Assistant ManagerThe Sebel Noosa

8/10 – Goed

Michelle

Reisde met partner
Location is fabulous. Property is undergoing upgrades to all paved areas so it was not at its best although every effort was made to minmise thr impact on guests. Apartment wa clean and tidy but could also do with an upgrade.
4 nachten verbleven in juni 2023
Reactie van Amelie op 19 jun 2023
Dear Michelle,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

8/10 – Goed

Mark

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
We were given our rooms keys, the room was still being cleaned, when we returned the issued keys didn’t work. Went to use the TV, batteries flat in remote control.
1 nacht verbleven in juni 2023
Reactie van Laylah op 27 jun 2023
Hi Mark, Thank you for taking the time to provide feedback on your recent stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We hope to welcome you back to The Sebel Noosa in the near future! Kindest Regards,Laylah, Assistant Manager

10/10 – Uitstekend

Virginia B

9 nachten verbleven in mei 2023
Reactie van Amelie op 30 mei 2023
Dear VirginiaWe are so happy to hear you enjoyed your stay with us.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

6/10 – Redelijk

Giuliano

Positief: Netheid
Disappointed
Didn’t know about renovations until after booking. The reception / foyer renovations together with the construction next door - room facing site and workers - made the stay uncomfortable. Would never of stayed if known.
1 nacht verbleven in mei 2023

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It should be mentioned when buying breakfast at this hotel that it is a voucher for the close by Aromas Cafe, which is great. The voucher is given on arrival, it has limited choices for breakfast and does not include drinks and you pay extra for Eggs Bennie. The cafe prices are very reasonable and and I felt we were totally ripped off by Sebel for the voucher. Had I have known it was a voucher, I would not have bought it.
2 nachten verbleven in mei 2023
Reactie van Laylah op 27 jun 2023
Hi Christine, Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and we hope to welcome you back to Noosa in the near future. Sincerely,Laylah, Assistant ManagerThe Sebel Noosa

8/10 – Goed

Marcie

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Amelie op 7 mei 2023
Dear Marcie,We very much appreciate your comments regarding your stay at the The Sebel Noosa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

4/10 – Matig

Dale

Reisde met partner
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Room had many items broken or leaking - reported to management
7 nachten verbleven in april 2023
Reactie van Laylah op 27 jun 2023
Hi Dale,Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you Dale.Kindest Regards,Laylah, Assistant ManagerThe Sebel Noosa

8/10 – Goed

Belinda

2 nachten verbleven in april 2023
Reactie van The Sebel Noosa team op 29 apr 2023
Hello Belinda, Thank you so much for your review.Hope to see you again soon at The Sebel Noosa

10/10 – Uitstekend

Amber

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location on Hastings Street. Customer service from checkin to check out was great.
1 nacht verbleven in april 2023

8/10 – Goed

Sally

Positief: Netheid
The room was great inside. Spacious and clean. The spa bath looked inviting but no soap was provided. All soaps, shampoo etc are in large containers attached to the walls next to the hand basin and in the shower, and in the bath you have access to neither of these. So if you want to use the bath take your own soap! The outside balcony area faced a building and was over the edge of the carpark. It was completely boarded to the ceiling with timber slats so there was little view out (or in). Completely unwelcoming and I’m not sure why you’d go out there.
1 nacht verbleven in maart 2023

6/10 – Redelijk

Josh And Natalie

Negatief: Netheid, staat van de accommodatie en faciliteiten
Great location. But rooms are dated at not really cleaned properly. Especially considering the price.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Carter

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful location
1 nacht verbleven in maart 2023

8/10 – Goed

Simone

Positief: Netheid, comfort kamer
2 nachten verbleven in maart 2023

4/10 – Matig

troy simone

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen
Great location
5 nachten verbleven in februari 2023

8/10 – Goed

Nader

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2023