Bar (ter plaatse)
Beschikbaarheid controleren

Beoordelingen van Pullman Sydney Airport

5 out of 5
Pullman Sydney Airport
191 O Riordan Street, Mascot, NSW

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 655 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 221 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1000 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Bernardes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gunstig gelegen vlakbij vliegveld; 5 sterren zeker waard op alle onderdelen.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Martin

verblijf Pullman hotel Sydney
Prima hotel. Mooie kamer, vriendelijk personeel, uitstekend ontbijt. Kwalitatief uitstekend. Klein minpuntje is de shuttle dienst: kosten 7 dollar, gaat langs diverse andere hotels en duurt lang. Kosten taxi naar internationaal airport ongeveer 30 dollar. Niet te lopen. Informatie herover had duidelijker gekund in verband met te plannen tijden naar luchthaven. Personeel zeer behulpzaam in zoeken van taxi. Totale beoodeling een ruime 8-9.
1 nacht verbleven in september 2018
Reactie van Mitch op 5 sep 2018
Thank you for your review!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Up to date!
Good hotel with up to date infrastructure. Top breakfast!
1 nacht verbleven in maart 2018
Reactie van Gillian op 28 mrt 2018
Thank you for your feedback. we are delighted to hear you enjoyed your stay and breakfast. There is definitely plenty of options available for breakfast. we look forward to welcoming you back again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice new hotel, close to airport, 5 minutes walking to train station, great breakfast buffet.
3 nachten verbleven in december 2017

8/10 – Goed

??

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
シドニー乗り継ぎの際の常宿にしています。
1 nacht verbleven in april 2024

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very enjoyable stay. The staff friendly and helpful.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Violeta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in april 2024

8/10 – Goed

Mildred

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location. Staff was nice and friendly.
4 nachten verbleven in maart 2024

8/10 – Goed

Adheem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Steve, Lucasville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely polite and helpful throughout our visit, with special mention to the concierge team and the restaurant and bar staff.
2 nachten verbleven in maart 2024

4/10 – Matig

Reinier

Negatief: Staat van de accommodatie en faciliteiten
Wouldn’t recommend
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gareth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van PULLMAN SYDNEY AIRPORT op 22 mrt 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Frank

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay in that hotel
3 nachten verbleven in maart 2024
Reactie van PULLMAN SYDNEY AIRPORT op 22 mrt 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Tatjana

2 nachten verbleven in maart 2024

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent hotel near the airport and a quick metro ride into town. Loses a star because it's 2024 and they're still charging for internet!
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Bill

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van PULLMAN SYDNEY AIRPORT op 7 mrt 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Uitstekend

Ya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

6/10 – Redelijk

Joseph

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The bed and pillows smelled pretty bad. Other than that it was not bad
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Rose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very relaxing
1 nacht verbleven in februari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 28 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Ackie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to airport. Friendly staff
1 nacht verbleven in februari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 20 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Jason

1 nacht verbleven in februari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 22 mrt 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Marjory

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Luxury hotels are such a respite during stressful travel. We loved the hotel from the lobby, restaurant and rooms to staff.
1 nacht verbleven in februari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 12 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Marjory

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We recognize that being in a quiet, safe hotel is what we need. However, we want luxury hotels like this one!! This hotel is gorgeous and has logical features like a place to put suitcases and toiletries. People at the desk got wine for us even though the bar was closed. Just note if you are a first timer, Pullman has a smaller desk presence which is near the bar and restaurant. If you think you are at the entrance to the bar, you are at the place to check in.
1 nacht verbleven in februari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 12 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Should have shuttle bus to airport. Should have better info about getting to/from airport
1 nacht verbleven in februari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that on this occasion your experience did not meet expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to identify the cause of the issues you experienced in order to prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that we have the opportunity to better serve you in the future.

6/10 – Redelijk

GIRISH

1 nacht verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Good price , that’s all
1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that on this occasion your experience did not meet expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to identify the cause of the issues you experienced in order to prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that we have the opportunity to better serve you in the future.

8/10 – Goed

Ahmed

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s lovely to have a five star hotel so near to the airport with fine dining and an excellent bar. On top of that, it’s so refreshing to find staff so helpful.
1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Maxine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Suzanne

1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

David

1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Alex

1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Paul, Dolans Bay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

MARIA DO CARMO

1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Redelijk

Steven

Positief: Comfort kamer
Nickel and dime
When deciding which hotel to stay my last night in Sydney close to the airport part of what made my decision was a hotel with a shuttle. While the Pullman has access to a shuttle it is with a 3rd party and they charge $24 and limit you too 2 bags. I used the mini fridge in the room and it was very dirty and didn't chill well. Wifi cost $10 as well. Hotel looked mod and nice but not a place I would endorse.
1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that on this occasion your experience did not meet expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to identify the cause of the issues you experienced in order to prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that we have the opportunity to better serve you in the future.

8/10 – Goed

kisu

1 nacht verbleven in december 2023
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Craig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Went to the cricket in Sydney and have stayed at this hotel before. It is close to the airport but very quiet. Rooms are spacious and the food and drink is very good. Only down side is that it doesn't have a swimming pool
3 nachten verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

derrick

1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 – Matig

Jinous

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The room was beautiful but the TV didn’t work and we called to get it fixed and no one came to fix it! Also the toilet was running and we couldn’t get it to stop. Most importantly the valet said he had a taxi for us waiting. The taxi had no meter and charged us $100 vs the $14.50 we paid the day before from the airport to the hotel. It’s a scheme and never did they mention the cost. The driver then try to con us with an additional $25 for tip which for 5 min drive to the airport was ridiculous. The valet and the driver are scamming hotel guests. The hotel is next to the airport and there no way he should have charged $100. The hotel must stop these criminals.
1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that on this occasion your experience did not meet expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to identify the cause of the issues you experienced in order to prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that we have the opportunity to better serve you in the future.

8/10 – Goed

CHARLES

1 nacht verbleven in januari 2024
Reactie van PULLMAN SYDNEY AIRPORT op 9 jan 2024
e very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly service and very comfortable room.
1 nacht verbleven in december 2023
Reactie van PULLMAN SYDNEY AIRPORT op 9 jan 2024
e very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Gunchool

1 nacht verbleven in december 2023
Reactie van PULLMAN SYDNEY AIRPORT op 9 jan 2024
e very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Fung Cheung

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van PULLMAN SYDNEY AIRPORT op 9 jan 2024
e very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

I Ching

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good. Only one thing need to improv. WiFi need to charge, that to travelers is unfriendly and cause inconvenience.
1 nacht verbleven in december 2023
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Grant

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van PULLMAN SYDNEY AIRPORT op 3 feb 2024
We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 – Matig

Danya

1 nacht verbleven in december 2023

8/10 – Goed

Susan

Positief: Staat van de accommodatie en faciliteiten
For the love of god turn the heating off in the gym or someone will have a heart attack! Such a lovely hotel but ruined by trying to have a workout in a sauna!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Marieke

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

8/10 – Goed

Faye

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Limited dining around the area
Reactie van PULLMAN SYDNEY AIRPORT op 25 jan 2024
Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that on this occasion your experience did not meet expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to identify the cause of the issues you experienced in order to prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that we have the opportunity to better serve you in the future.