Serveert ontbijt, lunch en diner

Beoordelingen van Shangri-La Sydney

5 out of 5
Shangri-La Sydney
176 Cumberland Street, The Rocks, NSW

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 1043 van 1761 beoordelingen" "
Gastenscore: 8 - Goed. 364 van 1761 beoordelingen" "
Gastenscore: 6 - Redelijk. 178 van 1761 beoordelingen" "
Gastenscore: 4 - Matig. 95 van 1761 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 81 van 1761 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Carmen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were really blown away when we arrived at this hotel after an 11 hour flight. Bellhops and check in staff all in pristine uniforms. It seemed like every guest was dressed in pressed business clothes. Ferraris and BMWs out front. Very fancy. We were in rumpled travel clothes. I don’t even think I had packed clothes for anything other than hiking or the beach. I felt so out of place, but every single employee made us feel like VIPs. From the front bellhop who told us silly stories and gave us great directions to the waterfront to see the Opera House up close to the front clerks who made sure our room was perfect. Room was fabulous and our view of the Opera House amazing. (Get the executive room with the view. Totally worth the extra money.) This hotel is within walking distance to the train station, the harbour and ferries, shopping and of course, the Sydney Opera House. We took the ferry to the zoo and back with no issues. The only complaint I would have is the breakfast. It’s pretty pricey. You get to pick an item on the menu, have access to the buffet and can order a drink like a latte or a cappuccino. The staff are great and the view of the city awesome. It just didn’t taste very good. Everything was really pretty and magazine cover worthy, but most of it was either dry or undercooked. The sun was shining directly in my boyfriend’s eyes the entire time as well. When we asked to lower the blinds a little we were told it would affect the view.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Theo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, great view, nice beds
1 nacht verbleven in april 2024

10/10 – Uitstekend

Lama, EndeavourHills

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service
2 nachten verbleven in april 2024

10/10 – Uitstekend

Swapneel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

6/10 – Redelijk

Riyaz

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Probably one of less nicer Shangri-La hotel experiences we've had. Felt the room was a bit outdated. Was not able to enjoy the pool as it was out of service, so we were quite disappointed.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Zeyu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
perfect view in high levels.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Candace

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
This was a stunning stay- absolutely beautiful. Staff was polite, professional and so welcoming. Now we’re looking for these hotels around the world😊
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jade

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unreal stay staff lovely, very easy to get around very central and what amazing views
3 nachten verbleven in april 2024

10/10 – Uitstekend

Naomi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Tracey, Montclair

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Lovely rooms and very clean! A nice buffet breakfast is optional. Walking distance to the ferries and The Rocks area.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Corinne

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a great property. It's worth every cent.
1 nacht verbleven in april 2024

4/10 – Matig

Andrea

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Was very excited to stay at the Shangri-la Sydney. Had just left the Shangri-la Cairns which was fantastic to arrive in Sydney and be checked in by the staff, who weren’t welcoming or friendly. Our bags were mixed up with the other people in our party and we got the wrong suitcases delivered to the room. There was dust in the room and it stayed there for the full 5 nights of our stay. We did have an nespresso machine but only large mugs, had to use the paper cups from the free water machine and requested cups to be sent up and it was just an ordinary cup not an espresso cup (we got these in cairns. Also got free water in Cairns). Went up to the bar, we waited and waited and eventually had to go up and ask for service. There was only three other people in the bar and 5 staff. When we had ordered, the manger ( I’m assuming) pulled our waiter away from making our drinks to move a table. We also went to the downstairs bar at happy hour and just one member of staff on to serve the drinks, and a lot of orders. So a long wait was had. To be honest the only thing going for this hotel was the view. It’s dated, needs totally redone and staff need to be more welcoming. Maybe a trip to the the Shangri la Cairns to see how it’s done
5 nachten verbleven in maart 2024

4/10 – Matig

Jon, Fairfield West

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately this was a stay which was missed. Last one was awesome. Got upgraded but bed and room was average. Comfort of bed was awful. Toilet was not flushing main bathroom. Had courtesy of staff knocking on door 11.50pm to turn a provided Bose system off. It was and we checked 45 decibels we simply had background music. Breakfast we had cold meals.. credit to staff offered replacements but it was clear a pre prep meal and stone cold. Def no way the place it was some year’s ago!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Judith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay at lovely location
3 nachten verbleven in april 2024

10/10 – Uitstekend

Damien, Caves Beach

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay at the Shangri-La - beautiful and well positioned, great facilities and staff were super helpful. Enjoyed a drink in the beautiful ‘Blu Bar’ overlooking the harbour. Totally recommend for anyone looking for a lovely location.
1 nacht verbleven in april 2024

8/10 – Goed

Glenn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They need to upgrade their mattresses / toppers. Not very comfortable. Quite hard. Breakfast was good. Especially good service from Hitomi.
2 nachten verbleven in april 2024

8/10 – Goed

Debra, Vancouver

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were only 2 nights before our cruise, but enjoyed our stay. However, we arrived very early morning and the desk said they would text us when our room was ready, in an effort to prioritize us. They did not text, and we only found out it was ready when we went to the desk later afternoon and asked. Our luggage was even already in there. Also, we booked the 'deluxe darling harbour view' room, but our view was the highway to the bridge, not the harbour. Very disappointing. So don't believe the photos they show for the view from that room. We were on the 6th floor.
2 nachten verbleven in april 2024

10/10 – Uitstekend

terrrence

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic Service
1 nacht verbleven in april 2024

10/10 – Uitstekend

aiden

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was amazing, the staff were very attentive and accommodating, it was our wedding anniversary and they were kind enough to give a complimentary bottle of bubbles and some chocolate which were amazing. Have to call out the horizon club lounge staff on the afternoon and night shift on the 13th April they were all so friendly. Thanks for an amazing weekend stay Shangri-la Sydney team, looking forward to return soon.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Barbara, Grange

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'm a bit of a frequent flyer here. This time I tried a Premier room (north-east corner, much more window) Nice
4 nachten verbleven in april 2024

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

10/10 – Uitstekend

Denise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely loved the hotel
3 nachten verbleven in april 2024

10/10 – Uitstekend

Troy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place to stay. We always return there.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Dylan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's an excellent hotel, the staff were very accommodating and allowed us a very early check-in. The room was large with excellent views. There are very steep hills between Circular Quay and the hotel, strongly recommend arriving by taxi if you have large cases.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Bruce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great beds and linen plus large bathroom excellently appointed. Friendly concierge and desk staff.
2 nachten verbleven in april 2024

10/10 – Uitstekend

NIDA, HIGHLAND PARK

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff at the front desk were wonderful. We were pleasantly surprised when Our room was upgraded. Service and staff was excellent.
1 nacht verbleven in april 2024

6/10 – Redelijk

leaon

Reisde met familie
Positief: Netheid
For a 5 star hotel we had to ask for water daily, and also we got double charged for our stay and if I was the one that picked this up and still waiting for a refund a week after check out . The location was good but pretty average service for what you pay
3 nachten verbleven in april 2024

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was the best hotel by far from all the travel I’ve done in my lifetime. The view is to die for on the 36 floor where I have my breakfast.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

10/10 – Uitstekend

Sean, aurora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Wayne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for cruisers. Excellent service. Very friendly staff, specially Danielle ( front desk ) who was very helpful and gracious. She is a real gem to the Shangri-La group.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Michael, Snohomish

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in maart 2024

8/10 – Goed

Gunnar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel. Very friendly and attentive staff. However, the Hotel sits on top of a hill (The Rocks). It’s hard to get there by foot and almost impossible with a wheelchair or pram. Circular Quay seems near by but actually it’s quite a journey. You should consider this hotel only if you like to climb stairs or if you use always a Taxi. Don’t book it if you have a wheelchair or kids.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Vina, Pico Rivera

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Jayden Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely incredible hotel. Wonderful service, fantastic location and brilliant room. Would highly recommend you stay here. 10/10
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Weina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Best experience. Walk distance to Harbour bridge and Opera House. Nice view. Friendly staff
2 nachten verbleven in april 2024

8/10 – Goed

???

2 nachten verbleven in april 2024

10/10 – Uitstekend

Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and stay.
4 nachten verbleven in maart 2024

8/10 – Goed

August

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The access to the harbor.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Lei

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Garry Edward

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the location and harbour views.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Yooseon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Naija

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spent Valentines Day here and thoroughly loved EVERYTHING about this hotel & bonus was my boyfriend was impressed. :) Perfect location- close to everything! Perfectly walkable to everything…food/shops/Sydney must- see’s and STUNNING VIEWS from our panoramic windows!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Frank, Sarasota

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

8/10 – Goed

Daniel

Positief: Staat van de accommodatie en faciliteiten
Such a high level hotel that doesn’t have a lobby bar area that is functional or not working at all is a surprise. Then if you go to the 32 floor the staff is rude and our service didn’t come to check on our table for at least 30 min. I think if you pay so much for a cocktail you should have great service. The room was cleaned and very spacious. Comfortable beds and nice views. Check in was way too slow and more complicated that it should be .
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Zhu

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pretty enjoy the time in the hotel.
1 nacht verbleven in maart 2024

8/10 – Goed

Consuelo

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is not very accessible to foot traffic as it is up hill and with several uphill stair. Google maps was slightly giving different directions. Hotel uses individual complimentary shampoo/conditioner etc. Hopefully they can start using refillable dispenser for their products. To be more sustainable and control plastic use. Loved the new toothbrush that were available as complimentary. In all, I do recommend hotel. Good walking to the Circular Quay - pronounced “Circular Key” it’s an Aussie thing
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s very good
2 nachten verbleven in maart 2024