Good afternoon Rik, Thank you very much for your feedback. Kind regards, The York

Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting Sydney and your and your family enjoyed your stay with us! We can't wait for you and your family to come back and see us again!

I appreciate you taking the time to share your experience at The York by Swiss-Belhotel. I am very pleased that overall you enjoyed your stay. I do apologies about the issue in regards to the aircon, late check out is bit hard to confirm specially that we are making our best to deliver rooms on time . I will be sure to take all of your comments on board and thank you for sharing your feedback

Dear Dianne,thank you for the review and comments. It is great to hear the staff were friendly and welcoming. Sorry to hear about he entry we do have main street access on Jamison and on the side of York street and we also have a rear entrance car parking lane.

Dear Stephen,thank you for the review and comments it is great to hear that Shari looked after you. She is a new team member and have been doing a great job settling in.

Dear Gordon,Thank you for taking the time to leave us your valuable feedback, this will help us to improve our service offering into the future! We are glad that you loved the location of our hotel which is very central and staff were very helpful during your stay.

Dear Ross,Thank you for taking the time to leave us your valuable feedback, this will help us to improve our service offering into the future! Yes building is quite old but well maintained and most of the rooms are getting refurbished too.We hope you will consider staying with us again sometime in the future

Dear Shazil,Thank you for choosing to stay with The York by Swiss-belhotel. Thank you again for taking the time to share your feedback. It will help our operations to strive for excellence. On the other hand, we are glad you had a memorable stay and we are looking forward to seeing you again to show our progress

Dear Hironori,Thank you for choosing to stay with The York by Swiss-belhotel and for your high regards for our hotel. Please accept our sincerest apologies as your stay was affected due to cooking utensils were not maintained will. We will pass on your feedback to the relevant team for improvement . Thank you again for taking the time to share your feedback. It will help our operations to strive for excellence. On the other hand, we are glad you had a memorable stay and we are looking forward to seeing you again to show our progressRegards,

Dear Robert,Thank you for taking the time to leave us your valuable feedback, this will help us to improve our service offering into the future!We regret to hear that there were few maintenance issues on your stay we will pass your comments onto the relevant team for their consideration.We hope you will consider staying with us again sometime in the future so we can turn this experience around for you

Dear Michelle,Thank you for your PERFECT rating and We appreciate your kind words. We're glad to hear you had a positive experience.We look forward to welcome you again !

Dear Zoran, We appreciate your kind words. We're glad to hear you had a positive experience and value the time you took to provide feedback. We look forward to welcome you again.

Dear Jill,Thank you for choosing to stay with The York by Swiss-belhotel and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated.

Dear Sherri, wonderful news you enjoyed you stay with us thanks so much

Sherri,this is great new so glad the team are attending to your needs

Dear Julie we will attend to this cleaning as soo as possible and sorry for the inconvenience here. Tv has been rescanned and all good

Dear Don this is good to hear and thanks

Dear Hyun,Thank you for the review

Dear Hardee,Thank you for your review and comments and so glad you enjoyed all the amenities

Dear Jacques,thank you for your feedback and hope you enjoyed the holiday out from France . We are working on the improvements

Dear Ryushiro,Thank you for the review and grateful for your support

Dear Wai Ling we have replaced the pillows and making improvements to the bed

Dear Jill I am very sorry to hear the team was on the phone, ic might have ben mistaken for our duty mobile which we use to communicate with other departments? as staff should not be on their personal devises at all. We are very sorry for this lack of attention.

Dear Jovana,thank you for the review it is had to send you an invoice when your booking comes through a online travel agent Expedia will be able to send this to you?

Thanks jarrad,for the 5/5

Dear Michelle,thank you for the review and comment great to have had you stay, apartment are more classic and not to modern

Dear Glynn,thanks for the review and comments we are working with investor to get the apartment in a better condition

Dear Cherly,I am sorry to hear about the cleanings, this is not good enough and our team must do better.

Dear Hoi Hin,Thanks for the review and glad you stayed with us

Dear Liann,Thank you for the review and comments great to have you stay and look forward to your return.

Dear Murry,Thank you for your review and comments and so glad even though we have older style apartments that they are large, we have great facilities and we are close to the amazing sites of Sydney.

Dear Kewwon,Thank you for the review and glad you enjoyed the stay

Dear Sue,Glad you enjoyed the location, outside pool carpet will be changed in the coming months

Dear James,In the room we are making more changes and lifting the standards of in kitchen utensils.

HIU William thanks for the review and so glad it was a good place to stay

Dear Rina,Thanks you for the review and we are glad you enjoyed your stay with us.

Dear Kylie,Thank you for the time and for staying with us we hope to get 5 stars next time!!

Dear Juan,thank you for the review and comments it is great news and so glad you enjoyed the stay.

Dear Kensuke,We are not sure where we went wrong but would like to hear your thoughts.

Dear Andrew,Thank you for taking the time to share your feedback with us. However, we sincerely apologise for the inconvenience you experienced with the bed and city noise. Rest assured, we have addressed the issue and taken corrective measures to ensure a more enjoyable experience in the future. If you have anything specific to share, please reach out to us directly so that we can discuss.We appreciate your valuable input and look forward to welcoming you back for an improved stay.

Dear Barbara,Thank you for your PERFECT rating!It’s rating like yours that keep our staff motivated to keep providing an excellent standard of customer service to our guests. Thank you for your feedback, we will definitely work on the communication so that customer service can be uplifted and up to the swiss-belhotel standard.We look forward to welcome you again

Dear Susan,Thank you for taking the time to review and let us know about your stay and the property facilities, this is great news.

Dear Timra,Thank you for the review and glad you liked the outside level 6 pool, its a great spot in the city and unique.

Dear Lorraine ,Thank you for your PERFECT rating!It’s rating like yours that keep our staff motivated to keep providing an excellent standard of customer service to our guests. We are glad that you enjoyed our spacious apartment and centrally located hotel

Dear Esther,Thanks you for the review we are glad you enjoyed the stay and location

HI Rodney,Yes rooms are ready for check in from 2pm each day, some time a bit longer when guest check out late of if the rooms need extra cleaning but we do our best to get the apartments on time. The common areas have aircon for sure.

Dear Ghanem,Thank for the review and so glad you enjoyed the stay and was a GOOD place to stay.