Terrace Room with outdoor Jacuzzi | Lakens van Egyptisch katoen, luxe beddengoed, een minibar
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Beoordelingen van Lighthouse by Brown Hotels

Lighthouse by Brown Hotels
Ben Yehuda 1, Tel Aviv

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 173 van 380 beoordelingen" "
Gastenscore: 8 - Goed. 89 van 380 beoordelingen" "
Gastenscore: 6 - Redelijk. 43 van 380 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 380 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 380 beoordelingen" "

8,0/10

Netheid

7,8/10

Personeel en service

7,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

N.M.

Zakenreiziger
Positief: Netheid, personeel en service
Great hotel for beach and nightlife
I was received very nicely, by friendly staff who offered me a glass of champagne. My room - an urban room - was very nice, though I missed a water cooker. It was a very special room next to an open area with a large jacuzzi - not in use as it was too cold- plants, and lounge chairs. The area was open to the street. I did not like the fact that there was 'lounge' music played in this area: I could hear it in my room. It stopped at 10 PM though. The breakfast buffet was ample, with a wide range of fresh choices and with very good coffee. All in all a nice hotel, but more for people enjoying the beach and the nightlife.
1 nacht verbleven in februari 2020
Reactie van Daniel L op 16 feb 2020
Dear N.M, thank you for your stay and taking your time to write your feedback on expedia site. I was happy to read that you thought that it is a nice hotel especially for people enjoying the beach and nightlife as well as enjoying your very nice urban room. In Lighthouse by Brown Hotels we are doing most to create the best hospitality experience. We hope to see you on your next trip. Kind regards, Daniel Lerman, Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het was een erg geslaagde week bij the Lighthouse. De personeel was vriendelijk en onze kamer was altijd op en top schoon! De bar boven is geweldig! De hotel is goed gelegen en er zijn genoeg restaurantjes en hippe tenten in de buurt! Een echte aanrader!
5 nachten verbleven in december 2019
Reactie van Daniel L op 29 dec 2019
Dear Guest, thank you for your stay and for taking your time to write a feedback on expedia. I was happy to read that you loved the hotel and espeacially mentioned its location, staff and the rooftop bar. Kind regards, Daniel Lerman, Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel, good location. Quite some noise though on Friday and Saturday night
4 nachten verbleven in december 2019
Reactie van Daniel L op 15 dec 2019
Dear Guest, thank you for your stay and for taking your time to write a feedback on expedia.I was happy to read that you loved the excellent hotel and espeacially the good location. In Lighthouse by Brown Hotels we spare no efforts in making the best hospitality for each and every guest. Kind regards, Daniel Lerman, Guest Relations Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
6 nachten verbleven in juli 2019
Reactie van Daniel L op 27 jul 2019
Dear Guest, Thank you for your stay and for taking the time to review us on expedia. At Lighthouse By Brown Hotels we spare no efforts and investment in making the best possible experience for every guest Thats why your remarks are very important to us. Kind regards, Daniel Lerman Guest Relations Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in juni 2019
Reactie van Daniel L op 22 jun 2019
Dear Guest, Thank you for staying with us and taking your time to review. We at Lighyhouse By Brown Hotels are doing our best to create an excellent hospitality experience for every guest. We hope to see you soon on your next visit. Kind regards Daniel Lerman Guest Relations Manager

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service
Bij binnenkomst verwacht je erg veel van het hotel aangezien het een zeer mooie lobby heeft. Maar na eenmaal gesproken te hebben met de receptionisten dan veranderd alles in een meer negatieve sfeer. Vanaf het moment dat je de sleutel krijgt zie je pas echt hoe het hotel is, op een zeer goedkope manier een hotel proberen neer te zetten..... zeer zeer teleurstellend. De plaatjes waren veelbelovend. Wanneer je aan het douchen bent dan maakt de afvoer zo een herrie dat je al medelijden hebt met de buren, en het toilet maakt ook net zoveel geluid als in het vliegtuig. Oftewel prijs kwaliteit klopt totaal niet, mijn advies voor dit geld kan je een leuker hotel boeken.
2 nachten verbleven in juni 2019
Reactie van Daniel L op 14 jun 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2019
Reactie van Daniel L op 14 mei 2019
Dear Philip, Thank you for your stay and for taking the time to review us on xepedia. I was really happy to read how much you enjoyed the hotel. At Lighthouse By Brown Hotels we spare no efforts and investment in making the best possible experience for every guest We look forward to welcoming you back on your next visit . Best regards Daniel Lerman Guest Relations Manager

10/10 – Uitstekend

Rania

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staffs were very accommodating, i had a wonderful stay at the hotel
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Rania

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a blast staying at this hotel
1 nacht verbleven in januari 2024

8/10 – Goed

Harry

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Barak, Princeton

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

4/10 – Matig

Nechama

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I didn't have hot water for two days, and after complaining for the second day they agreed to move me. I feel bad as the hotel is trying their best but the rooms were not well cleaned and service was mediocore
6 nachten verbleven in november 2023

6/10 – Redelijk

Dahlia

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Construction all around the area
6 nachten verbleven in november 2023

10/10 – Uitstekend

jose

1 nacht verbleven in november 2023

4/10 – Matig

Steffen Peter

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2023

10/10 – Uitstekend

Raymond

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Check in staff was super friendly and we arrived at 9am, the room was ready for us to use which is very impressive. Room interior is aged but good enough for just a one night layover.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Joé

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Irrespectueux
Il est inadmissible de ne pas avoir une climatisation qui fonctionne. Le pire c’est qu’ils insistent à nous dire qu’elle fonctionne,, oui mais le chaud seulement comme un ventilateur (il fait 31 degrés une honte ). Le personnel et surtout la manager Daniel, qui est irrespectueuse. Après nous avoir changé de chambre, le problème reste un changé et on apprend que c’est tout l’immeuble qui est en panne.
1 nacht verbleven in september 2023

4/10 – Matig

Amalya

Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointed
At first we got a room without ac.. so they moved us a room. We ordered a room with outdoor jacuzzi for my husband birthday and it was very expensive, but he didn’t work. Also there was a cockroach in our room. Very small rooms.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charming boutique style hotel with very comfortable bed and nice bathroom. Sea view a plus. Outside work on light rail makes car/taxi access a little challenging but overall a really nice hotel a short walk from the beach and eating places.
2 nachten verbleven in september 2023

8/10 – Goed

Elad

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

Montaser

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here 3 nights in the jacuzzi suite enjoyed every bit of it , although parking is a bit of a hassle and privacy around the jacuzzi can be better but I still had a great time and very comfortable stay, the shore is a 5-10 minute walk and plenty of convenient store and restaurants nearby.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Oliver

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Sea side views are great
1 nacht verbleven in september 2023

6/10 – Redelijk

Sharmila, Harrow

Reisde met partner
Hotel is pretty cool. Nice decor. Shame about the construction works right outside. We were initially given a terrible room right above the bar area which was very noisy. We asked to be moved to a quieter room. Air conditioning did not work properly and it was uncomfortable at night when the temperatures was 30degrees. Reception staff were generally helpful but concierge were unhelpful.
3 nachten verbleven in september 2023

6/10 – Redelijk

Edward

4 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

SHARON E

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jose Gregorio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
buena ubicación. Buen buffet.
4 nachten verbleven in augustus 2023

8/10 – Goed

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023

8/10 – Goed

tarsha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This area was under serious street construction which is common for Expedia: they will often book rooms on sides where active construction is ongoing offering a “discount.” Thankfully it was a light work crew barely heard them. Breakfast is excellent! Bravo 5th floor! I recommend it for this experience alone. Bed, linen, towels, overall cleanliness a ten! They provide towels for the beach which is very close by. Staff was hospitable- good team of people. FYI: Black bathrooms/decor seem to be a thing in Israel.
1 nacht verbleven in juli 2023
Reactie van Deetsah-Lighthouse Tel-Aviv hotel op 2 aug 2023
Dear Tarsha, Wow! What a review, We are happy to hear that enjoyed your stay with us. We are dedicated to providing memorable experiences to our guest. We happy to see that our efforts did not go unnoticed. Thank you for sharing your experience with us. We hope to welcome you back to the Lighthouse Tel-Aviv Hotel in the future

4/10 – Matig

Santos Enrique

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
In general the room is darty, include a killed a cockroach.
3 nachten verbleven in juli 2023
Reactie van Deetsah-Lighthouse Tel-Aviv hotel op 2 aug 2023
Dear Guest, Thank you for taking time out to review your stay at the Lighthouse Tel-Aviv Hotel. Your feedback is important to us. We strive to provide clean, comfortable and friendly accommodation to all of our guest. Please accept our sincere apologies for the shortfalls you faced . Your feedback will assist us on our on going journey to improve our service level. We appreciate hearing from you and hope for another chance to host you and offer a better experience. Sincerely,

4/10 – Matig

steph

Negatief: Netheid, personeel en service
2 nachten verbleven in juli 2023
Reactie van Deetsah-Lighthouse Tel-Aviv hotel op 14 jul 2023
Dear Guest, Thank you for taking time to rate your recent stay at the Lighthouse Tel-Aviv hotel. We are highly dedicated to providing high quality service to all of our guests. Please accept our apologies for any shortcoming you have experienced during your stay with us. Your feedback will assist us to improve our service level. We hope for a second chance to welcome you back to the Lighthouse Tel-Aviv hotel.Kind Regards,

8/10 – Goed

Frank

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really enjoyed my stay, except for the bathroom was a bit tight. There was no counter space to put things on.
1 nacht verbleven in mei 2023
Reactie van Ola Ogbah | Guest Relations Manager op 15 jun 2023
Hi Frank,Thank you for taking the time to share your review and I'm glad to hear you enjoyed your stay.We strive to provide clean, comfortable, and friendly accommodations for all of our guests.The comments you gave us will assist us in our efforts to improve and grow.We hope to see you back with us soon!

2/10 – Ontzettend slecht

Mukesh

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Great staff let down by neglected hotel building
We were looking forward to staying here for our honeymoon as its in a great location and the site showcased the 18th floor bar and rooftop sun deck with panoramic views. Sadly it has been closed for sometime. The gym and sauna in the basement level were unpleasant with no working escalators. The hotel corridors were dark to a point of being unsafe. This might be useful in masking all sorts of neglected maintenance. The lift music was far too loud. Rooms could do with more surface space and the windows need cleaning. The staff including the manager tried hard to offer good service, however the building is tired and seems to be neglected by the Brown hotel group. It is need of a complete renovation to bring it up to standards. Also, the facilities guide needs to be updated to reflect the parts that are not open and pictures reviewed as it is misleading. Definitely not worth the room rate and we would never again stay at a Brown Hotel based on how they have neglected this hotel.
1 nacht verbleven in mei 2023
Reactie van Ola Ogbah | Guest Relations Manager op 15 jun 2023
We sincerely apologize for your experience during your last visit, though we appreciate your kind words about our staff.We take our guests' feedback very seriously and we were sorry to hear that the standards we wish to provide to our guests did not reflect in your stay. Please note that the website has now been updated regarding the 18th-floor bar. In addition, I would just like to mention that the unique dark design of the hotel is intentional in order to reflect the ambiance of a nightclub. All other comments you gave us will assist us in our efforts to improve and grow.We do hope to host you again in the future and to get the chance to change your impression.

2/10 – Ontzettend slecht

Robert

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was an appalling stay and had very few redeeming features. Despite looking glossy online this hotel is grubby and in need of a refurbishment. Most of the hotel is covered in thick black paint which makes it very difficult to see anything - our room never felt clean. The rug had a range of cigarette burn marks and the bathroom was covered in limescale. There is nowhere practical in the room to store cases or put clothes. The shower fluctuated between extreme cold and hot water. The Wi-Fi was flaky. The hotel also felt unsafe. Rooms do not have a spyhole and there is no chain. Anyone can enter the lifts and in fact the hotel is shared with a number of business and the French Consul. We had an exceptionally disturbed stay with the people in the next door room shouting, swearing, banging walls and furniture and partying until the early hours. We were told these people were then removed by the hotel after we reach out the hotel. There was no attempt by the hotel to proactively apologise or check that we were ok. As compensation were given a free massage in the spa. This was disappointing. The spa is down some filthy escalators and is itself grubby. The rooftop bar is non existent. And there’s nowhere to relax aside from two loungers and an odd jacuzzi on the fifth floor. Breakfast is random. On some days there’s a menu to order from, and some days there isn’t. There was no rhyme or reason. The coffee is very poor. There is construction going on in front of the hotel which is
7 nachten verbleven in mei 2023
Reactie van Deetsah-Lighthouse Tel-Aviv hotel op 12 jul 2023
Dear Robert, Thank you for taking time to review your stay at the Lighthouse Tel-Aviv hotel gives us opportunity to improve and better ourselves. We are highly committed in to providing high quality service to all of our guest. Please accept our deepest apologies for any shortfalls you've experience during stay with us. Rest a sure that raised your remarks with all heads of departments. We sincerely hope for a second chance to welcome you back to the Lighthouse Tel-Aviv soon.Sincerely,

6/10 – Redelijk

angel

Reisde met familie
Positief: Netheid
El baño era incomodo la puerta molestaba al entrar al mismo. No tenia repisa para colocar los articulos de baño y no tenia toalleros para las toallas En la habitacion habia un muy pequeño placard donde no entraba toda la ropa La ventana abria solo un poco. y lo peor no tenia frigobar Habia algo parecido que no enfria absolutamente nada La ubicacion estaba bien y tenia buena vista de la ciudad
3 nachten verbleven in mei 2023
Reactie van Ola Ogbah | Guest Relations Manager op 15 jun 2023
Dear Angel,Thank you for taking the time to share your review. We take our guests' feedback very seriously and we were sorry to hear that the standards we wish to provide to our guests did not reflect in your stay. I am glad to hear that you at least enjoyed the view and our amazing location.We strive to provide clean, comfortable, and friendly accommodations for all of our guests.The comments you gave us will assist us in our efforts to improve and grow, and we hope that you will be back soon so that we can change your impression.

6/10 – Redelijk

Esther

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good breakfast - the rest is medium.
The hotel is just an okay hotel.. not more. The rooms are not so comfortable. The one in the high floors has a very noisy toilets, like in an airplane, it was horrible. the tub is too high and dangerous, the hotel is too dark, designed in black and has almost zero light. still you can notice it's not very clean - not in the corridors and in the rooms you can see it needs fixing - not a good job of design and fixes. Breakfast was good. Staff was nice, however, most were not Hebrew speakers.... Location is problematic - too many constructions. overall - not our type of hotel to return to. sorry.
2 nachten verbleven in april 2023
Reactie van Maya | Guest Relations Lighthouse Hotel. op 15 mei 2023
Dear Esther,Thank you for sharing your constructive feedback on your recent vacation with us.We take our guests comments very seriously, we always strive to improve and change accordingly.It is important to note regarding the 'dark' atmosphere you’ve mentioned;BROWN Collection aims to design each hotel with a different and special design line.The concept behind the Lighthouse Hotel is designed to provide a mysterious atmosphere with a young nightclub kind of vibe.Each hotel in the collection and its design reflect a unique character in order to provide diverse and special hospitality experiences.We apologize that during your stay we couldn't meet your expectations.We’ll be happy to be at your service in the future.sincerely,Maya Guest Relations Lighthouse Hotel.

10/10 – Uitstekend

Jason

6 nachten verbleven in maart 2023
Reactie van Maya | Guest Relations Lighthouse Hotel op 25 apr 2023
Dear Jason, Thank you very much for sharing your feedback.Maya Guest Relations Lighthouse Hotel

6/10 – Redelijk

Geraldo, Asti

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Struttura ubicata nei pressi della spiaggia. Nella zono ci sono parecchi lavori stradali che rendono complicato l'arrivo in auto ed il passaggio dei pedoni. La facciata è in condizioni pietose, l'entrata dal garage piena di rottami e con scale insicure. Reception con fili elettrici a vista. Personale in gran parte cordiale (non tutti); Il millantato ristorante non esiste, il bar sulla terrazza nemmeno, chiuso da oltre un anno. Hotel arredato con gusto, anche se è tutto molto scuro (camere comprese), ma tenuto in condizioni pessime. Le camere hanno vetri sporchi e bagni poco puliti, dalle piastrelle al pavimento, ci vorrebbe davvero poco. Non vale il prezzo pagato
4 nachten verbleven in april 2023
Reactie van Maya | Guest Relations Lighthouse Hotel. op 14 apr 2023
Dear Geraldo,Thank you for sharing your feedback.We're happy to hear you enjoyed our location.We do not take your kind words for granted, We strive to provide personal and friendly service at each experience of our guests. We're sorry to hear our standards did not reflect in your recent stay, hopefully we'll get the chance to host you again and change your impression.Sincerely,Maya Guest Relations Lighthouse Hotel.

6/10 – Redelijk

Helen

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
If only the surroundings were as good as the staff
We could not fault the service and staff in any way. Every person went over & above to assist us. It made us feel welcomed and relaxed
1 nacht verbleven in april 2023
Reactie van Maya | Guest Relations Lighthouse Hotel op 11 apr 2023
Dear Helen,We're extremely appreciative for your feedback.It has been a pleasure hosting you, we’re happy to hear how positive the experience was for you. Especially about your experience with our staff.We can’t wait until the next time you’ll come and visit.Best regards,Maya Guest Relations Lighthouse Hotel

10/10 – Uitstekend

Juliana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muito bom
Hotel no centro de Tel Aviv, muito boa localização. Os quarto de um bom tamanho, cama confortável. Funcionários gentis e atenciosos. Recomendo este hotel.
6 nachten verbleven in februari 2023
Reactie van Maya | Guest Relations Lighthouse Hotel op 5 apr 2023
Dearest Mutio,Thank you very very much for taking the time to share your feedback.It has been a pleasure to host you, we’re extremely happy to hear how positive the experience was for you. It gives us such pleasure to hear that our staff was so helpful and friendly.We can’t wait until the next time you’ll come and visit. Sincerely,Maya Guest Relations Lighthouse Hotel

10/10 – Uitstekend

Ada

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the hotel. Would stay again and would recommend
1 nacht verbleven in maart 2023
Reactie van Maya | Guest Relations Lighthouse Hotel op 5 apr 2023
Dear Ada,We're extremely grateful for your feedback.It has been a pleasure to host you.we’re happy to hear how positive the experience was for you. We can’t wait until the next time you’ll come and visit.Best regards,Maya Guest Relations Lighthouse Hotel

4/10 – Matig

Shai

Positief: Personeel en service
Negatief: Netheid
good location although currently there is construction outside for the new rail system. The room was small and dirty with dust built up everywhere. Housekeeping was pathetic. they just remake the bed without changing the sheets. They don't clean or throw out garbage. I had to place empty bottles on the floor by the door the last day to get them removed.
6 nachten verbleven in februari 2023
Reactie van Maya | Guest Relations Lighthouse Hotel. op 8 mrt 2023
Dear Shai,Thank you for sharing your feedback.We're happy to hear you enjoyed the location. We strive to provide personal and friendly service at each experience of our guests. We're sorry to hear our standards did not reflect in your recent stay, hopefully we'll get the chance to host you again and change your impression.Sincerely,Maya Guest Relations Lighthouse Hotel.

8/10 – Goed

Hitomi

1 nacht verbleven in januari 2023
Reactie van Maya | Guest Relations Lighthouse Hotel. op 12 feb 2023
Dear Guest, Thank you very much.Maya Guest Relations Lighthouse Hotel.

10/10 – Uitstekend

????

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service and good vibe
1 nacht verbleven in januari 2023
Reactie van Maya | Guest Relations Lighthouse Hotel op 3 feb 2023
Dear Guest,Thank you for your great feedback.We are delighted to hear that you enjoyed our staff and atmosphere. Hopefully we'll host you again as soon as possible,Maya Guest Relations Lighthouse Hotel

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, Amazing manager
A hidden gem in the best part of Tel Aviv. 2-minute walk to the beach, 5-minute walk to the shuk, and pretty much a walking distance from the best parts of the city. We had a great experience staying there with our 1-year-old. But above all, it was the hotel manager Avi that went above and beyond to accommodate and help with every little thing we needed. It felt like Avi was there around the clock at all times. It's amazing how exceptional service can make a vacation so much better. Thank you guys!
5 nachten verbleven in januari 2023
Reactie van Maya | Guest Relations Lighthouse Hotel op 3 feb 2023
Dearest Tom,Thank you very very much for taking the time to share your feedback.It has been a pleasure to host you, we’re extremely delighted to hear how positive the experience was for you. Especially about your experience with our team.We can’t wait until the next time you’ll come and visit.The hotel team and I appreciate your kind words.Sincerely,Maya Guest Relations Lighthouse Hotel

8/10 – Goed

Jean-Francois

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
manque souvent de serviettes et de papier de toilette. terrasse du haut non disponible. heures du déjeuner méritent de débuter plus tôt afin de respecter les horaires d'excursion. boite à lunch offerte toutefois. impossible d'ajuster la température de la chambre! chauffage en continue donc très chaud. on entend les voisins clairement... réparations autour de l'hôtel imprévisible. toutefois malgré tout séjour agréable et bon service de la réception.
Reactie van Maya | Guest Relation Lighthouse Hotel op 3 feb 2023
Dear Jean,Thank you for your feedback. We’re sorry to hear about your inconvenience caused by the air conditioning; in winter time we try to make sure our guests are warm and comfortable.We do hope to host you again.Sincerely,Maya Guest Relation Lighthouse Hotel

6/10 – Redelijk

Emma

Positief: Personeel en service
Negatief: Netheid
I really like the decor and furnishings. It was modern and trendy in a Shabby Chic manner. The terrace where breakfast is served is great. However, I was concerned with the lack of cleanliness in the room. The back of the television was covered in a very thick layer of dust. I had to plug in the HDMI cable because it was unplugged and I must admit it shocked me. Like it had never been cleaned. Also there was some previous guests hair tie on the floor. Small things but indicstors of a lack of attention to cleanliness.
Reactie van Maya | Guest Relations Lighthouse Hotel op 3 feb 2023
Dear Emma, Thank you for sharing your vacation experience.We're very happy to hear that you enjoyed the hotel design.We're sorry to hear that the current experience did not meet our standards regarding the cleanliness of the room, we strive to provide the best experience for our guests and we do apologies for the inconvenience.We hope to get the chance to host you again in the future,Maya Guest Relations Lighthouse Hotel

6/10 – Redelijk

Alessandra

Reisde met familie en kleine kinderen
Pro: Reception bella e camera spaziosa. Ottimi i kit bagno. Posizione non distante dalla spiaggia Contro: scarsa pulizia e illuminazione dei corridoi. Personale alla reception non professionale (tranne un ragazzo con gli occhi azzurri). Colazione eccessivamente cara (30€). Mancanza di un parcheggio Scarsa manutenzione
Reactie van Maya | Guest Relations Lighthouse Hotel op 3 feb 2023
Dear Alessandra, Thank you for your positive and constructive feedback.We're delighted to hear that you enjoyed our location.we always aspire for the highest of standards for our guests.Hopefully, we'll get the chance to have you among our guests again in the future, then we’ll get the chance to improve your impression.best regards,Maya Guest Relations Lighthouse Hotel

8/10 – Goed

Alessia

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
In complesso un buon hotel ma pulizia da migliorar
Hotel collocato in posizione strategica: a metà strada tra il mare è il centro città. Molto ben curato e arredato sia nella hall che nelle camere. Unico neo è la pulizia: i bagni (e lo doccia soprattutto) di colore nero nascondono bene la sommaria pulizia (mazzi di capelli non miei nello scarico doccia lasciati 5 giorni!!!) . Il servizio non riordina la camera ma rifà solo i letti e il bagno: tutti i vestiti scarpe lasciati come li hanno trovati. Personale alla reception non preparato su ciò che c’è da fare in città e comunque poco collaborativo
Hall
5 nachten verbleven in december 2022
Reactie van Room Division & Guest Relations Manager op 6 jan 2023
Dear Alessia, Thank you so much for taking the time to give us feedback on your recent stay. We are so pleased that you enjoyed the location and our décor. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action to improve for the benefit of future guests. Thanks once again for taking the time to let us know. Best regards, Ola Ogbah Room Division & Guest Relations Manager

2/10 – Ontzettend slecht

Julie

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022
Reactie van Room Division & Guest Relations Manager op 6 jan 2023
Dear Julie,Thank you for your score.We would like to know details in order to improve our service level.Thank you.Warm regards,Ola OgbahRoom Division & Guest Relations Manager

6/10 – Redelijk

Roi

1 nacht verbleven in december 2022
Reactie van Room Division & Guest Relations Manager op 6 jan 2023
Dear Roi,Thank you for your score.We would like to know details in order to improve our service level.Thank you.Warm regards,Ola OgbahRoom Division & Guest Relations Manager