Dear Derk! Thank you very much for taking the time to write about your experience at our hotel. We will take in consideration the issue with the staff. We look forward to seeing you again! Best wishes, Anastasiya Trubina

Dear Derk, Thank you very much for taking the time to write about your experience at our hotel. We really appreciate your feedback, because each positive and negative remark help us to become better. Unfortunately the Rooftop Bar was closed for a private event. We are looking forward to welcoming you again and in advance invite you to the Rooftop Bar for a free drink. Best wishes, Anastasiya Trubina

Dear Stella, Thank you very much and I am glad you enjoyed our hotel. I hope to see you again. Priscila Gooterman Guest Relations Manager

Hi Joseph,Thank you very much!We are so pleased to see you enjoyed your stay. We hope to welcome you back again in the near future.With kind regards,Deena MoskowitzGuest Relaitons Manager

Cher Charles,Merci beaucoup pour votre avis positif.Nous sommes très heureux que vous ayez trouvé tout bien.Concernant votre commentaire sur l'oreiller et les matelas : Nous sommes en train de remplacer le matelas dans de nombreuses chambres et nous nous excusons que le vôtre ne fasse pas partie des nouveaux matelas. Nous veillerons à ce que vous obteniez un nouveau matelas la prochaine fois ! Nous mettons également en place un nouveau menu d'oreillers où les clients peuvent choisir le type d'oreillers qu'ils préfèrent.Je pense que cela améliorera considérablement votre expérience.J'espère que vous reviendrez bientôt.Cordialement,Deena MoskowitzResponsable des relations clients

Dear Yehuda,Thank you kindly for your feedback.We are truly sorry you found the Hotel to be of less value than the services offered.We see that you checked in late over the weekend without breakfast, so we understand the feeling. We hope you had a chance to check-out the fitness center and the business lounge with refreshments.Hope to welcome you back again soon!With kind regards,Deena MoskowitzGuest Relations Manager

Dear Jeffrey,Thank you very much for the positive comments. We are pleased to hear you enjoyed the breakfast and found the hotel well-maintained. With regard to the floors, we are very happy you have mentioned this and I have already met with the relevant housekeeping staff to make sure this does not happen again.Hope to welcome you back again with us in the near future.With kind regards,Deena MoskowtizGuest Relations Manager

Dear Ronit,Your rating and feedback means so much to us.Thank you for the 10 out of 10. We are in challenging times and doing our best to facilitie great stays for all our guests, so happy to understand we did so for you!Hope to welcome you back again in the near future.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Eran,Thank you very much for your 10/10 review. This means so much to us and hope to welcome you back in quieter times.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Mandel,Thank you very much for your 10/10 review. This means so much to us and hope to welcome you back in quieter times.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Mr .Erwin,Thank you very much for your 10/10 review. This means so much to us and hope to welcome you back in quieter times.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Esther,We are truly sorry you did not have a good experience during your stay with us. We are aware that the Hotel is run differently during the war as we have many displaced families from both the North and the South.Please contact the Hotel directly with any specific complaints for improvement and possible discount in the future for any inconveniences experienced.Our apologies,Deena MoskowitzGuest Relaitons mnaager

Dear Meir,Thank you for your valuable feedback. We are truly sorry you had a less than positive experience at our accommodation. As I am sure you noticed, we are hosting many families from areas of Israel that are unsafe at the moment for residents. Therefore, our breakfast and other facilities are more scaled back than normal. We hope you will return to us again when things get back to normal and we can give you a great and corrective experience. With kind regards,Deena Moskowitz Guest Relations Manager

Dear Marc ,Thank you for taking the time to write us your feedback.We are glad to hear you enjoyed our hotel - especially the staff and the breakfast.We hope to see you among our guests in the future.Regards,Deena MoskowitzGuest Relations Manager

Dear Yury ,Thank you for taking the time to write us your feedback.We are delighted to see you gave us the perfect score.We hope to see you among our guests in the future.Regards,Deena MoskowitzGuest Relations Manager

Dear Ferhat,Thank you for this wonderful review! We are so pleased to understand you enjoyed your stay with us and hope to welcome you back again in the future.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Cheryl & Harry,It was a pleasure hosting you with us. We are very pleased you found the staff accommodating and that I was able to help with any issues that arose during your time with us.Hope you will return again soon!With kind regards,Deena MoskowitzGuest Relations Manager

Dear Michel,Thank you so much for your 10 out of 10 review! We are so pleased you enjoyed your stay with us and hope you will return to visit in the future

Dear Alain,Thank you so much for your 10 out of 10 review! We are so pleased you enjoyed your stay with us and hope you will return to visit in the future

Dear Lior ,thank you for taking the time to write us your review.we are glad to hear you enjoyed our hotel , location and quiet.We hope to see you in the future among our guests.Regards,Deena Moskowitz Guest Relations Manager

Dear Clay,Thank you for taking the time to write us your review.We are glad to hear you enjoyed our hotel and the perfect rating you had granted us.We hope to see you again among our guests.Regards,Deena Moskowitz Guest Relations Manager

Dear Michael,Thank you for taking the time to write us your review.We are glad to hear you enjoyed our hotel and particularly the service.We hope to see you again among our guests.Regards,.Deena Moskowitz Guest Relations Manager

Dear Ronald,Thank you for taking the time to write us your review.We are glad to hear you enjoyed our hotel and the perfect rating you had granted us.We hope to see you again among our guests.Regards,Deena Moskowitz Guest Relations Manager

Dear Lee-Bath ,Thank you for taking the time to write us your feedback.We hope you enjoyed your stay at our hotel and we hope to see you again among our guests.RegardsDeena MoskowitzGuest Relations Manager

Dear Adele,Thank you for your valuable and detailed feedback. We are very pleased to hear you found the Hotel acceptable, staff helpful and the facilities good.I totally agree with your comment on the business lounge, and we are trying to think of other options and areas in the hotel as the rooftop turns into a bar/restaurant in the evenings. Your comment also on the fridge is a good one and we do think we found a solution.We are happy that you would stay with us again and hope you will have a 5 out of 5 stay next time!With kind regards,Deena MoskowitzGUest Relations Manager

Dear Mike,You are so sweet!!!We were so happy to host you with us and we are pleased to hear you found the sercice friendly, the rooms clean and the location good.Hope to have the pleasure of hosting you with us again in the near future.With kind regards,Deena MoskowitzGUest Relations Manager

Dear Graham,Thank you for this wonderful rating, it means a lot to us.We are so pleased to understand you enjoyed your stay with us and we truly hope to welcome you back with us again in the near future.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Chaim,Thank you for your rating.Hope to see you again for a 10-point review!With kind regards,Deena MoskowitzGuest Relations Manager

Thank you so much for this wonderful rating! We are so pleased you enjoyed your stay with us and hope to welcome you back again in the near future.Sincerely yours,Deena MoskowitzGuest Relations Manager

Thank you so much for this wonderful rating! We are so pleased you enjoyed your stay with us and hope to welcome you back again in the near future.Sincerely yours,Deena MoskowitzGuest Relations Manager

Dear Russel,Thank you so much for your fabulous review! We are so pleased you enjoyed everything from the Rooftop to the breakfast. We truly hope to host you again in the near future.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Daniel,Thank you so much for this fabulous review!! What a pleasure to read you enjoyed everything at the Hotel.Wed hope you will need to go back to our area so we can have the pleasure of hosting you with us again in the future.With Kind Regards,Deena MoskowitzGUest Relations Manager

Dear Avraham,Thank you for this great rating.We are very pleased to understand you had a great time at our hotel.Hope to host you again soon.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Jennifer,Thank you for your amazing review. It means so much to us. Hope to host you as our guest again in the near future.With best regards,Deena MoskowitzGuest Relations Manager

Dear Gilles,Thank you so much for this lovely review! We are so pleased you had an enjoyable stay with us. We look forward to hosting you again with us in the near future,.With warm regards,Deena MoskowitzGuest Relations Manager

Hey Tomer,I have been trying to get in touch with you through the messaging service to speak one on one about the issues you had as I was not here over the Holiday. I also want to apologize as yes, we were full and it makes it harder to change rooms or replace mattresses during this time. Your comments about the bathroom have helped us to fix what was needed in the room you were referring to and will be improved for future and present guestsI would love to host you again in the future to give you a corrective experience If you would like to contact me, I provided my personal email in the chat message here from expedia.With kind regards,Deena MoskowitzGuest Relations Mnaager

Dear Jan,You were a pleasure to host, both you and your wife. I truly truly hope to meet you both again soon!Thank you for your positive attitude and smile.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Andrew, Thank you for this amazing review! looking forward to hosting you with us again in the near future.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Jan,Thank you so so much for this lovely review. We are so pleased you found the Hotel quiet and you enjoyed breakfast.We hope to welcome you back as our guest again in the near future.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Steven,Wow! thank you for the wonderful rating. We are so pleased to see you enjoyed your stay with us and we look forward to welcoming you back with us in the near future.With kind regards,Deena MoskowitzGuest Relations Manager

Dear Michael ,Thank you for taking the time to write us your feedback.We hope to see you again with us soon.Regards,Deena MoskowitzGuest Relations Manager

Dear Jonathan,Thank you for providing us with a good rating of your stay. We do our best to provide a great experience for our guests.I would love to hear where we could have improved and hope we can have a chance to speak more if you choose to stay with us in the future.I cannot provide my email here, but you can contact the hotel and get my details if there is anything you would like to share.With the warmest regards,Deena MoskowitzGuest Relations Manager

Dear Tomer,Thank you for your rating. We are glad to see you enjoyed your stay and would love to hear from you if you have any feedback on how we could improve or things you enjoyed.HOpe to see you back with us again soon.With Warm Regards,Deena MoskowitzGuest Relations Manager

Dear Shlomit,Thank you so much for your wonderful rating and positive feedback. We were very happy to have helped make your experience a great one.Looking forward to hosting you back with us again soon.With warm regards,Deena MoskowitzGuest Relations Manager

Dear Lynn, Thank you for your rating. I would love to hear more about what you did not find satisfactory with your stay and how we could have earned a 5/5! Hope you will return again and give us another change to wow you :)With warm regards

Dear Natalie,I first want to apolgoize that the bed was not prepared for you upon arrival. I did speak with the staff who assisted you to improve our service.I understand you were able to get an extra bed, just not in the timely fashion that both you and us would have appreciated.Hopefully, you will return again to remedy the experience and let us give you a 5-star experience.Warm Regards

Dear Avi ,Thank you for taking the time to write us your feedback.We are delighted to hear you enjoyed our hotel and we thank you for the kind words.